701 Genesys Jobs - Page 22

1–9 years of experience in Genesys platforms (Cloud or On-Premise). Exp in Genesys routing strategies, IVR, and reporting tools (GAX, Pulse, Info Mart, etc.). Exp in SIP Server, Interaction Workspace, Composer, and other Genesys applications. Required Candidate profile Proficiency in scripting (VXML, JavaScript, or equivalent) and API integration. Familiarity with troubleshooting tools like Wireshark, log analysis, and system diagnostics.

Roles and Responsibilities Manage workforce management (WFM) processes to ensure efficient scheduling, forecasting, and real-time analysis. Analyze data from various sources such as Genesys, Real Time Analysis (RTA), and other relevant systems to identify trends and areas for improvement. Provide insights on labor productivity metrics to optimize resource allocation. Develop and maintain accurate forecasts using historical data, seasonality, and external factors like weather or holidays. Desired Candidate Profile 3-7 years of experience in Workforce Management (WFM) or a similar field. Strong understanding of Genesys platform and its applications in WFM. Proficiency in Real Time Analysis (RT...

We are currently looking for an experienced Pega Developer (SSA) to join our team in Hyderabad. The ideal candidate will bring hands-on experience in Pega PRPC development along with exposure to Customer Service , CTI integration , and Pega-specific modules. This role involves building and supporting scalable, high-quality Pega applications for enterprise customers. Required Skills & Experience: 5+ years of hands-on experience in Pega PRPC development . Should hold a Pega Certified Senior System Architect (CSSA) certification (preferred). Strong knowledge of Pega Customer Service frameworks. Experience in integrating with Genesys CTI . Familiarity with Pega Constellation UI and implementatio...

We are currently seeking a Project Manager Contact Center for one of our banking clients. Work location: India ( Bangalore, Pune, Hyderabad) Work setting: remote We are looking for a strategic and technically adept Channels Project Manager to lead initiatives within our Digital Banking Transformation program. The role is responsible for delivering Contact Center Automation, AI/ML-driven customer engagement solutions, and digital self-service channels aligned with regulatory requirements and customer experience standards in the banking sector. Key Responsibilities: Lead the end-to-end delivery of digital customer interaction projects across voice, chat, mobile, and online banking platforms. I...

1.5/2 years of relevant experience in Genesys CX Developer, preferably from a contact center background Strong proficiency in Genesys PureEngage platform components Familiarity with telephony protocols and technologies (SIP, TDM, VoIP) Required Candidate profile Proficient in Genesys Composer for IVR development. Experience with Genesys routing strategies, Workspace Desktop Edition (WDE), and other Genesys modules Solution Design Application Development

Over 2 yrs exp in Genesys Cloud CX, IVR, call flows, bots, WFM, CRM integration. Skilled in PureConnect/PureCloud config, social/SMS/chat integration, demos & project mgmt.

Job Title - GN - SONG - Service - Genesys - Analyst Management Level: 11-Analyst Location: Pune, PDC3B Must-have skills: Design Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabi...

The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 9-Consultant_Entity (S&C GN) Management Level:Level 9-Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : Join our team of SONG consul...

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools a...

Project Role : Data Engineer Project Role Description : Design, develop and maintain data solutions for data generation, collection, and processing. Create data pipelines, ensure data quality, and implement ETL (extract, transform and load) processes to migrate and deploy data across systems. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI a...

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks a...

Job Title - GN - SONG - Service - Genesys Senior Manager Management Level: 6-Senior Manager Location: Bengaluru Must-have skills: Genesys Contact Center Implementation Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementati...

Job Title - GN - SONG - Service - Google Gen AI - Analyst Management Level: 11-Analyst Location: Gurugram, DDC1A Must-have skills: Google Generative AI Studio Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build and ...

Job Title - GN - SONG - Service - Salesforce - Lifesciences - Senior Manager Management Level: 6-Senior Manager Location: Mumbai, MC1 Building, NonSTPI Must-have skills: Business Model Strategy Good to have skills:NA Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accentures Strategy & Consulting Global Network Song practice. The Practice A Brief Sketch The Strategy & Consulting Global Network Song practice is aligned to the Global Network Song Practice of Accenture and works wit...

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks ...

Project Role : Data Platform Architect Project Role Description : Architects the data platform blueprint and implements the design, encompassing the relevant data platform components. Collaborates with the Integration Architects and Data Architects to ensure cohesive integration between systems and data models. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve appl...

Job Title - GN - SONG - Service - Japan Bilingual - Senior Manager Management Level :06 - Senior Manager Location:Delhi, Gurgaon, Mumbai, Bangalore Must have skills:JLPT N2 qualified or better Job Summary As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. Roles & ResponsibilitiesManage customer journeys across the lifecycle...

Role & responsibilities As a Genesys Cloud Developer - Delivery & Release, you will be responsible for designing, developing, and implementing Genesys Cloud solutions. You will work closely with client IT & Product Leadership team to analyze business requirements and ensure that the Genesys Cloud platform is fully integrated & utilized to the best. You will also be responsible for the deployment and release management of Genesys Cloud solutions. Role •Receives story assignments for build work and change requests •Participates in story pointing during sprint planning •Tests all items build in the dev org •Completes peer review for work done by other developers in dev org •Forms PR to test env...

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationAs an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and GenAI models as part of the solution, utilizing deep learning, neural networks and...

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationAs an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and...

The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 11-Analyst _Entity (S&C GN) Management Level :Level 11-Analyst Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve ...

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks and chatbots. Should have hands-on e...

Job Title - GN - SONG - Service - Genesys - Associate Manager Management Level: 8-Associate Manager Location: Bengaluru, BDC7A Must-have skills: Genesys Framework Good to have skills: Knowledge of emerging technologies, cloud computing, and cybersecurity best practices. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build, ...

Job Title - GN - SONG - Service - Sprinklr Analyst Management Level: 11-Analyst Location: Bengaluru Must-have skills: Sprinklr Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can ...

Job Title: Service Transformation + Senior Manager + Strategy & Consulting Global Network Song Management Level: 06 - Senior Manager Location: Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad Must have skills: Service Transformation, Utilities, Contact Center, GenAI Good to have skills: Salesforce, Genesys, AWS, NICE Job Summary :As a Senior Manager in the Strategy & Consulting Global Network Song practice, you will be responsible for leading strategic consulting engagements focusing on digital transformation, customer experience enhancement, and operational efficiencies within the Utilities industry. Your typical day will involve working with clients to develop and execute strategies to impro...