125 Genesys Framework Jobs - Page 3

8+ years experience in contact center domain software development or similar technology. Strong understanding of telephony concepts and IVR best practices. Experience with integrating IVR systems with CRM platforms (e.g., Salesforce & ServiceNow). Excellent problem-solving skills and attention to detail. Strong communication and teamwork skills. The Ideal Qualifications Experience within financial services industry Experience with git and source control management Experience with Genesys Cloud Experience with Atlassian (Jira, Confluence)

Job Title - (Genesys)+(Level 7-Manager)+(Entity -S&C GN) Management Level: 7-Manager Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must-have skills: Genesys, Genesys pure cloud, Genesys cloud Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transf...

About The Role Job Title Genesys_Level 7_Manager _( Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad Must have skills Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills Genesys PureConnect , Genesys Engage, Consulting experience across any of the CCaaS /Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow , Adobe, Microsoft Azure, Google Cloud etc.) Experience :8+ years Educational Qualification :MBA from a tier 1 institute Job Summar...

Job Title: Genesys Routing Specialist PureEngage Platform Work Location: Chennai / Bangalore (Work from Office 5 Days a Week) Industry Domain: Banking / Contact Center Technology Job Summary: We are looking for an experienced Genesys Routing Specialist who has strong hands-on expertise in Genesys PureEngage Platform and a deep understanding of contact center routing across digital and voice channels. The ideal candidate will be responsible for designing and optimizing smart routing strategies that improve service levels, customer experience, and agent productivity in large-scale enterprise environments. Key Responsibilities: Design, implement, and fine-tune omnichannel routing strategies usi...

The Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice:SONG I Areas of Work:Genesys- Solution Consulting and Pre-Sales | Level:Analyst/ Consultant | Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:2-6 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborati...

Job Description: you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. Roles and Responsibilities: Functional Experience : Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience : Knowledge & Experience in any of industry divisions...

Design, implement, and maintain CTI solutions ensuring seamless system integration. Lead advanced troubleshooting to ensure performance, security, and reliability. Drive enhancements to optimize user experience and operational efficiency.

Required Experience: Minimum of 9-12 years in mainframe environments, focusing on platform consulting, modernization, or similar roles. Responsibilities: Provide application optimization support for the applications developed using IBM mainframe technology Stack JCL, COBOL, DB2, CICS and VSAM and IDMS. Strong analytical and problem-solving abilities for IBM mainframe. Deep understanding of mainframe architecture and modernization techniques. Analyze mainframe system level operations and suggest performance improvements. Proven experience with IBM ADDI or similar reverse engineering tools. Familiarity with IWS (IBM Workload Scheduler) and experience in reporting tool implementation. Experienc...

Role & responsibilities - 10+ Years experience in Genesys cloud environment with strong technical capabilities in implementation , designing call flows , Architect tool , SIP etc Interested candidates, please reach out to suganthi@servion.com Please apply only if your profile matches the requirements and you are available to join shortly.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to enhance user experience and operational efficiency. You will en...

Were Hiring: Genesys PureConnect Engineer (Tier 3) Responsibilities : 7+ years of experience in Genesys PureConnect Strong background in troubleshooting, support, and maintenance of Genesys PureConnect environments Qualifications : Bachelors degree or equivalent in Computer Science or related field Development experience with programming languages SQL database or relational database skills Interested candidates, please reach out to suganthi.a@servion.com Please apply only if your profile matches the requirements and you are available to join shortly.

What Youll Do? * Craft engaging promotional edits for web series, short-form content, trailers, teasers, and branded content that captivate and convert. * Work closely with promo writers, directors, motion graphic designers, and marketing teams to shape cohesive promo content. * Ensure visual identity, tone, and messaging align with the creative vision and platform expectations. * Select the right music, sound effects, and transitions to elevate storytelling and emotional impact. * Take feedback constructively and deliver multiple versions quickly with refinements based on performance.Who You Are * Degree or diploma in Film Editing, Mass Communication, Multimedia, or related fields. * Profic...

General Summary: Job Responsibilities: Conduct and review global accounts payable (AP) month-end close activities, including accruals Perform monthly and quarterly account reconciliation according to Qualcomm Policies Prepare Quarterly Reporting Schedules (QRS) to support 10-Q/10-K filings Oversee disbursement activities specifically India, including 3rd party payments and T&E Apply strong financial analysis skills for variance analysis of payable liability accounts Identify trends, variances, and provide actionable insight to leadership Provide ad hoc reports to HQ, local controllership team and other finance functions Recommend process improvements to enhance efficiencies and reduce manual...

About The Role Job Title - GN - SONG - C&S - Pricing - Consultant Management Level: 9-Team Lead/Consultant Location: Bengaluru, BDC7A Must-have skills: Genesys Framework Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Professional & Technical Skills: - Relevant experience in the required domain....

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Business Requirements Analysis Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. A typical day involves collaborating with various stakeholders to gather and analyze business needs, translating those needs into functional specifications, and working clo...

Project description Luxoft has one of the world's leading Orchestrade practices. We are a top-tier Orchestrade Partner and a market leader in implementation, integration, upgrade, and migration. We provide end-to-end project services and have delivered Orchestrade projects across all major asset classes and sectors including investment banking, asset management, corporate treasury, commodities. Whether you possess a background in finance, technology, or Mathematics, your experience in the capital markets industry or commodities industry would be of high interest to us. The project is a Trading and Position platform Implementation for Commodity products. You will be part of a Top Initiative f...

Project description Luxoft has one of the world's leading Orchestrade practices. We are a top-tier Orchestrade Partner and a market leader in implementation, integration, upgrade, and migration. We provide end-to-end project services and have delivered Orchestrade projects across all major asset classes and sectors including investment banking, asset management, corporate treasury, commodities. Whether you possess a background in finance, technology, or Mathematics, your experience in the capital markets industry or commodities industry would be of high interest to us. The project is a Trading and Position platform Implementation for Commodity products. You will be part of a Top Initiative f...

Role Description ETF Rates Settlements does exception handling of DB and Non DB Issued securities for rates business. International Non DB Issued creators are mainly UBS, Blackrock (iShares) and Vanguard for which DB is one of the principal bank and has capability to create and redeem stock with State Street who act as an Authorized participant. This involves lot of stake and NAV sensitivity due to competition between similar products. Critical activities includes solving unmatched trades, prioritizing CCP deliveries, raising traded short ISIN through define reports to trading desk, working on settling subscription and redemption queries, Singapore/HK creations and TLM reconciliation. Delay ...

Role Description ETF Rates Settlements does exception handling of DB and Non DB Issued securities for rates business. International Non DB Issued creators are mainly UBS, Blackrock (iShares) and Vanguard for which DB is one of the principal bank and has capability to create and redeem stock with State Street who act as an Authorized participant. This involves lot of stake and NAV sensitivity due to competition between similar products. Critical activities includes solving unmatched trades, prioritizing CCP deliveries, raising traded short ISIN through define reports to trading desk, working on settling subscription and redemption queries, Singapore/HK creations and TLM reconciliation. Delay ...

Shift Time : 2:30 PM -1:00 AM Location : Gurugram/Chennai/Bengaluru Responsibilities : - SME Level Expertise , Product level knowledge on Genesys OnPrem// Amazon Connect - Innovation mindset - Provide support for P1 and P2 issues - Communication and Outage Management - Work with Optum SMEs and Developers to identify and fix the issues identified in P1 and P2 tickets - Genesys L3 Level Support - Work with L2 resources to get the RCA for P1 and P2 issues - Update KT for any new Issues and set up process to proactive alert and fix for issues - Mentor L1 and L2 team for any issues that they need help and guidance - Identify any potential issues in platform and propose the fix/solution with team....

Job Description At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role Function Description: American Express is embarking on an exciting transformation driven by an energetic new team...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Cloud AI Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to dr...

1.Genesys Cloud CX | IVR, Call Flows, Bots, WFM, CRM, Omnichannel Integration 2.CX Specialist | Genesys Cloud, IVR, Bots, WFM, CRM & Omnichannel Solutions 3.Genesys Cloud CX Expert – IVR, Bots, CRM, WFM, Omnichannel Integration

About ALLEN Allen is known for fostering academic brilliance with its unwavering commitment to rigorous standards, innovative teaching methodologies, and a nurturing learning environment Building on ALLEN Careers three decades of success, Allen Digital is where innovation meets tradition Weve embarked on a journey of expansion through our partnership with Bodhi Tree Systems renowned for its tech-first brands, and backed by Marigold Park Investors, led by industry pioneers James Murdoch and Uday Shankar We aim to revolutionize education by consistently pushing boundaries, embracing cutting-edge technologies and cultivating a culture of intellectual curiosity that breaks the limitations of a o...

About ALLEN Allen is known for fostering academic brilliance with its unwavering commitment to rigorous standards, innovative teaching methodologies, and a nurturing learning environment Building on ALLEN Careers three decades of success, Allen Digital is where innovation meets tradition Weve embarked on a journey of expansion through our partnership with Bodhi Tree Systems renowned for its tech-first brands, and backed by Marigold Park Investors, led by industry pioneers James Murdoch and Uday Shankar We aim to revolutionize education by consistently pushing boundaries, embracing cutting-edge technologies and cultivating a culture of intellectual curiosity that breaks the limitations of a o...