14.0 - 20.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Contact Center - GENESYS CLOUD Primary Location: Noida / Chennai / Bengaluru / Hyderabad / Pune Experience: 14+ years Position Overview (Job Summary): The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecyclerequirements gathering, solution design, coding, testing, deployment, and support. The role demands deep technical expertise in Genesys technologies, strong problem-solving abilities, and adaptability to evolving requirements. Primary Skills: Genesys Engage / Genesys Cloud CX / Genesys PureConnect IVR development tools (Genesys Composer, Interaction Designer, A...

Posted 20 hours ago

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IVR Tester (Genesys) WitLance

6.0 - 10.0 years

0 Lacs

karnataka

On-site

You are a detail-oriented IVR Tester with 6-8 years of experience in Genesys IVR solutions, seeking to join a quality assurance team. Your primary responsibility will be testing interactive voice response (IVR) systems, ensuring smooth customer interactions, validating call flows, and enhancing voice-based applications. Your key responsibilities include developing, executing, and maintaining test cases and plans for IVR applications based on business requirements. You will conduct functional, regression, load, and performance testing on IVR call flows. Testing Genesys IVR applications, including call routing, voice recognition (ASR), text-to-speech (TTS), and self-service workflows will be p...

Posted 1 month ago

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GN - SONG - Service - Genesys Consultant Accenture

2 - 7 years

6 - 10 Lacs

Chennai, Mumbai, Bengaluru

Work from Office

The Strategy Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 9-Consultant_Entity (SC GN) Management Level :Level 9-Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve ...

Posted 5 months ago

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