EY - GDS Consulting - AIA - Genesys - Staff EY

1.0 - 3.0 years

0 Lacs

hyderabad, telangana, india

On-site

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Staff Genesys IVR Developer Job Description: We are seeking an experienced Senior Genesys IVR Developer to join our team and contribute to the development of our IVR and multichannel self-service systems. The ideal candidate will have a strong background in the Genesys platform, particularly Genesys Cloud CX Architect, and will focus on implementing technologies that enhance the customer experience. This role requires hands-on experience in building and maintainin...

Posted 2 weeks ago

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Contact Center - GENESYS CLOUD HCLTech

14.0 - 20.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Contact Center - GENESYS CLOUD Primary Location: Noida / Chennai / Bengaluru / Hyderabad / Pune Experience: 14+ years Position Overview (Job Summary): The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecyclerequirements gathering, solution design, coding, testing, deployment, and support. The role demands deep technical expertise in Genesys technologies, strong problem-solving abilities, and adaptability to evolving requirements. Primary Skills: Genesys Engage / Genesys Cloud CX / Genesys PureConnect IVR development tools (Genesys Composer, Interaction Designer, A...

Posted 1 month ago

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IVR Tester (Genesys) WitLance

6.0 - 10.0 years

0 Lacs

karnataka

On-site

You are a detail-oriented IVR Tester with 6-8 years of experience in Genesys IVR solutions, seeking to join a quality assurance team. Your primary responsibility will be testing interactive voice response (IVR) systems, ensuring smooth customer interactions, validating call flows, and enhancing voice-based applications. Your key responsibilities include developing, executing, and maintaining test cases and plans for IVR applications based on business requirements. You will conduct functional, regression, load, and performance testing on IVR call flows. Testing Genesys IVR applications, including call routing, voice recognition (ASR), text-to-speech (TTS), and self-service workflows will be p...

Posted 2 months ago

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GN - SONG - Service - Genesys Consultant Accenture

2 - 7 years

6 - 10 Lacs

Chennai, Mumbai, Bengaluru

Work from Office

The Strategy Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 9-Consultant_Entity (SC GN) Management Level :Level 9-Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve ...

Posted 6 months ago

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