36 Genesys Cloud Jobs - Page 2

Responsibilities: • Providing support for all Genesys PureConnect / Genesys Cloud telephony systems, including • Dialer, Decisions, QMS, Interaction subsystems, WEM, Architect, reporting and handler • development • Working closely with other engineers to troubleshoot and resolve complex problems (some after- • hours and on-call work required) • Providing thought leadership and help develop telephony best practices and preferred methods • Have a comprehensive telephony background and thorough understanding of SIP, VOIP, & QoS • Researching, evaluating, and recommending architectural improvements and new technologies • Identifying and proposing strategies around technical problems affecting te...

• 8+ years of experience in Contact Center technology • Solution design and implementation experience in Genesys Contact Center • At least one year experience in Genesys Cloud Contact Center

Role Overview : Support and Troubleshoot issues within Genesys Cloud, also including SIP & Network. Teach agents and supervisors how to best utilize Genesys Cloud. Staying up to date with new functions in Genesys Cloud Assesses situations to make appropriate recommendations based on operational needs Adheres to support processes and best practices Prepares and/or reviews functional requirements documentation Adapts to prestigeless work within a small team environment Participate in operational meetings for technical guidance and solution proposals. Propose, design, develop, test, deploy Genesys Cloud flows based on business requirements. Design, develop, test and deploy full stack javascript...

The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 11-Analyst _Entity (S&C GN) Management Level :Level 11-Analyst Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve ...

The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 11-Analyst _Entity (S&C GN) Management Level :Level 11-Analyst Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve ...

The Strategy Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 9-Consultant_Entity (SC GN) Management Level :Level 9-Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve ...

The Strategy Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 9-Consultant_Entity (SC GN) Management Level :Level 9-Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve ...

Roles and Responsibilities : Design, implement, and maintain complex contact center solutions using Genesys Cloud platform. Collaborate with clients to understand their business requirements and develop customized solutions. Provide training and support to end-users on implemented solutions. Troubleshoot issues related to Genesys platform and resolve them efficiently. Job Requirements : 12-18 years of experience in IT services & consulting industry. Strong knowledge of Genesys cloud framework, including its architecture, features, and functionality. Proven track record in designing and implementing large-scale contact center solutions.

Provide guidance and assist in the development of security standards for IT platforms in line with the information security architecture. To provide security recommendations and security use cases for POC Assessments for identifying a product to integrate with security stack in product selection phase. Determine security requirements by evaluating business strategies, researching cyber security standards, conducting risk assessments and identifying integration issues. In-depth Knowledge of various security products (such as firewalls, IPS, anti-virus, Malware detection), local and wide-area networking, Linux, Unix, Microsoft systems and mobile technologies, Wireless, Cloud and IoT Technologi...

Job Title - GN - SONG - Service - Genesys Analyst/Consultant/Manager/Senior Manager Management Level: 11,9,7 & 6Location: Bengaluru, Mumbai , Hyderabad, Pune, Gurugram, Chennai Must-have skills: Genesys Contact Center Implementation Good Good to have skills: Genesys Pure Connect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, ServiceNow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary: This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop ...

**Key Responsibilities:** - Design and develop Genesys Cloud CX voice applications, including Architect call flows, IVRs, and voice bots. - Build and optimize outbound dialer strategies, campaigns, schedules, wrap-ups, retries, and rule sets. - Develop voice bot flows with call deflection, NLP integration, DTMF handling, and callback orchestration. - Integrate third-party systems via REST APIs using Genesys Data Actions. - Manage infrastructure as code using Terraform for reliable and repeatable deployments. - Maintain CI/CD pipelines for flow deployments, data actions, configurations, and code promotion. **Requirements:** - 3 to 6 years of experience in Genesys Cloud development and voice b...