Genesys - Application support Alphacom Systems And Solutions

5.0 - 8.0 years

12 - 15 Lacs

hyderabad

Work from Office

Job Title: Genesys Application Support (P3) Location: Hyderabad Experience Range: 5 to 8 Years Department: IT Contact Center Voice Technology (CCVT) Role Category: Application Support / Production Support (L2 Genesys & Avaya Contact Center) Process Overview: The Contact Center Voice Technology (CCVT) production support team provides L2 support for Consumer Banking and Wealth Management Contact Center applications. The Banks contact centers handle ~2 million customer interactions daily across North America. The team is responsible for proactive monitoring, troubleshooting, incident/problem management, hotfix installation, root cause analysis, production changes, and vendor coordination (mainl...

Posted 6 days ago

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