As a NEXA Relationship Manager, your primary responsibility will involve building and maintaining strong relationships with both prospective and existing customers. You will need to establish rapport, understand their needs, and provide personalized service to ensure customer satisfaction. Achieving sales targets is a crucial aspect of your role. You will be expected to drive sales by effectively using sales techniques and gaining a deep understanding of customer requirements. Providing accurate product information and advice is essential, requiring you to be knowledgeable about NEXA's products and services, capable of addressing customer inquiries, and offering guidance as needed. Handling customer inquiries and complaints promptly and effectively is another key responsibility. You will be responsible for resolving any issues or complaints that may arise, ensuring a positive customer experience. Additionally, lead generation and business development tasks may be part of your role, including identifying potential customers, reaching out through various channels, and developing strategies to attract new business. In some cases, you may need to manage customer amenities such as Valet services and Pantry facilities, ensuring seamless car deliveries. Collaboration with other teams, including sales, marketing, and other departments, is vital to guarantee a cohesive and positive customer experience. Proficiency in using Customer Relationship Management systems is essential for managing customer data and interactions effectively. Understanding and fulfilling customer requirements, including financing options and documentation guidance, will be crucial. Regularly seeking feedback, addressing concerns, and ensuring overall customer satisfaction are integral parts of your responsibilities as a NEXA Relationship Manager. This is a full-time position with benefits including cell phone reimbursement, health insurance, and Provident Fund. The work schedule may involve day shifts, fixed shifts, morning shifts, or rotational shifts, and proficiency in English, Telugu, and Hindi is required. The work location is in person, and performance bonuses may be offered based on your achievements in the role. If you are interested in this position, please contact the employer at +91 7997994850 for further discussions.,
Key Responsibilities of a NEXA Relationship Manager: Building and maintaining relationships: This includes establishing rapport with both prospective and existing customers, understanding their needs, and providing personalized service. Achieving sales targets: Relationship Managers are expected to drive sales and meet their sales targets by effectively using sales techniques and understanding customer requirements. Providing product information and advice: They need to be knowledgeable about NEXA's products and services, able to answer customer inquiries, and offer guidance. Handling customer inquiries and complaints: Relationship Managers are responsible for resolving any issues or complaints promptly and effectively. Lead generation and business development: This may involve identifying potential customers, reaching out through various channels, and developing strategies for attracting new business. Managing customer amenities: Some roles may involve overseeing customer amenities like Valet services, Pantry facilities, and ensuring seamless car deliveries. Collaborating with other teams: Working closely with sales, marketing, and other departments to ensure a cohesive and positive customer experience. Using CRM systems: Proficiency in using Customer Relationship Management systems is essential for managing customer data and interactions. Understanding and fulfilling customer requirements: This includes understanding financing options, guiding customers on documentation, and keeping them informed about car-related updates. Ensuring customer satisfaction: This involves taking feedback, addressing concerns, and ensuring customers are happy with their experience. Job Type: Full-time Pay: ₹13,468.97 - ₹61,385.78 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Experience: Sales: 3 years (Required) Language: English, Telugu, Hindi (Required) Location: Hyderbad, Telangana (Required) Work Location: In person