Transaction Solutions Analyst SiteMinder

2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

At SiteMinder, we believe that the individual contributions of our employees are crucial to driving our success. That's why we prioritize hiring and fostering diverse teams that embrace and respect a variety of voices, identities, backgrounds, experiences, and perspectives. Our inclusive culture empowers our employees to bring their authentic selves to work and take pride in doing so. It is through our differences that we continue to innovate and revolutionize the way we serve our customers. We are passionate about technology but understand that simplicity is key for hoteliers. Since 2006, we have been dedicated to enhancing our cutting-edge hotel commerce platform to assist accommodation owners in efficiently attracting and booking more guests online. Our platform has catered to a wide range of properties, from boutique hotels to large chains, facilitating bookings for various types of accommodations such as igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and more. Currently, we stand as the world's leading open hotel commerce platform, supporting 47,000 hotels across 150 countries, with over 125 million reservations processed annually through SiteMinder's technology. The Transaction Solutions Analyst (GDS) role at SiteMinder serves as an escalation specialist for Partner Support Services and a subject matter expert for our GDS customers. The primary objectives include providing Level-2 solutions for Partner-related cases and delivering effective technical support, implementation, and training to our Global Distribution System (GDS) and Meta customers. Qualifications: - Experience in L2 escalations and/or logs - Eagerness to become proficient in GDS Services, including Reservations Management: CRS and META search - Self-motivated to enhance personal knowledge and team expertise - Strong interpersonal skills for customer interaction and conflict resolution - Proven ability to work autonomously within an SLA or KPI-driven environment Key Responsibilities: - Demonstrate exceptional service levels as a Partner Solutions Consultant, ensuring team objectives and SLAs are met - Provide Level 2 technical support for all SiteMinder products and services, focusing on Partner Support - Manage support cases efficiently, adhering to SiteMinder's SOPs and service level agreements - Continuously enhance technical knowledge and troubleshooting skills to address complex issues in a customer-friendly manner - Act as a GDS subject matter expert, possessing comprehensive understanding of the technology and tools utilized - Coordinate GDS deployments and training, manage customer expectations, and meet KPIs - Adhere to SiteMinder's best practices, especially in escalating security concerns Our Benefits: - Mental health and well-being initiatives - Generous parental leave policy - Hybrid work model flexibility - Paid birthday, study, and volunteering leave - Sponsored social clubs, team events, and celebrations - Employee Resource Groups (ERG) for networking and engagement - Personal growth opportunities through training programs If this role resonates with you, we invite you to join our team! Please submit your resume, and our Talent Acquisition team will reach out to you. We encourage applicants from underrepresented groups to apply and kindly request that you share your preferred pronouns and any interview accommodations needed.,

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