1215 Gds Jobs - Page 6

Role Responsibilities: Supervise and mentor a team of 15 Customer Experience Specialists. Handle escalated customer issues and ensure high-quality service. Implement process improvements to increase team efficiency and customer satisfaction. Collaborate with cross-functional teams to resolve issues and improve service delivery. Job Requirements: 3-4 years of experience in customer service, ideally in the flight/travel industry. Experience managing and leading teams in a customer service environment. Strong knowledge of GDS systems (Amadeus, Sabre, Galileo). Proficiency in CRM software and excellent analytical and problem-solving skills.

Job Decription- Travel Consultant(Sales) Job Title: Travel Consultant-Sales Company: NVAG Business Solutions Pvt. Ltd. Location: Mohali, Punjab Experience Required: 1-5years Industry: Travel & Tourism Employment Type: Full Time Work Mode: In-office About Us: NVAG Business Solutions Pvt. Ltd. is a fast-growing organization offering travel services to clients across the globe. With a focus on quality, customer satisfaction, and performance, we are expanding our sales team and looking for passionate individuals who are enthusiastic about travel and driven by targets. Role Overview: NVAG Business Solutions Pvt. Ltd. is looking for a passionate and experienced Travel Consultant-Sales to join our growing team. The ideal candidate should have prior experience in travel sales (1-5 years), possess excellent communication and persuasion skills, and be well-versed in using Amadeus GDS for international bookings. Key Responsibilities: Handle inbound and outbound travel inquiries from customers and convert leads into confirmed bookings. Offer flight, hotel, and package recommendations based on client preferences and budget. Use Amadeus GDS for fare search, reservation, re-issuance, cancellations, and ticketing. Achieve monthly sales targets and contribute to team performance. Follow up with clients through calls, emails, and WhatsApp to ensure conversions and customer satisfaction. Keep up-to-date with travel trends, airline policies, and fare rules. Maintain accurate records of customer interactions and bookings in CRM systems. Deliver a seamless and personalized travel booking experience to every customer. Desired Candidate Profile: 1 to 5 years of experience in Travel Sales or a similar role in the travel industry. Hands-on experience with Amadeus GDS is mandatory. Excellent communication and sales skills must be confident in handling clients. Strong knowledge of international routes, airlines, fare structures, and policies. Ability to multitask and manage time effectively in a fast-paced environment. Proficient in using MS Office, emails, and travel booking tools. What We Offer: Competitive salary with high earning potential through incentives. Supportive and growth-focused work environment. Opportunities for internal promotions and skill development.

A culture of purpose: Where will your BCD M&E career take you As a Group Air Coordinator at BCD Meetings & Events in Mumbai, India, you will play a crucial role in providing expert support for the clients" integrated travel and meetings program (ITM) in the India market. You will be responsible for overseeing group air travel, ensuring compliance with travel policies, and driving strategic direction for the India market. Your role will involve actively reviewing technology and processes to identify opportunities for enhancement and efficiency. Your primary focus will be on providing exceptional customer service to clients and internal stakeholders, resolving issues effectively, and ensuring that SLA and KPI standards are met or exceeded. As part of the integrated travel and meetings team, you will collaborate with experts in the meetings space to drive continuous improvement in the Integrated Travel and Meetings program through technology integration. You will also serve as the central point of contact for meeting planners, facilitating engagement and escalation with the travel team. Key Responsibilities: - Support all travel arrangements for meetings registered in the meeting technology tool - Coordinate travel requests with meeting planners to initiate meeting participant air travel reservations - Produce air analysis forms based on meeting parameters and ensure compliance with client travel/meeting policies - Provide visa analysis to determine visa requirements for participants traveling from origin to destination countries - Capture and maintain accurate point-of-sale data for all reservations - Deliver timely arrival and departure manifest and air meeting cost summaries to meeting planners - Develop, maintain, and enhance standard operating procedures, and provide training to in-country travel teams - Conduct air travel training for local travel operation teams - Support cost containment objectives by referring eligible reservation requests to the travel booking tool - Ensure compliance with client policies and function as the internal subject matter expert on compliance - Collaborate with meetings space experts to review and improve the strategic meetings management program - Perform additional duties and responsibilities as requested - Coordinate reconciliation of all final billing Qualifications: - Diploma and above - Minimum 3 years of experience in Ticketing Reissuance/Issuance on both GDS - Preference for individuals with direct group air management and/or team leader experience - Client-facing experience is essential - Good knowledge of Ticket Issuance/Reissuance on CRS (Amadeus/Galileo) - Experience in handling MICE group ticketing - Strong connections with airlines, both domestic and international - Excellent communication skills, including public speaking and presentations Preferred Skills: - Knowledge of incentive/meeting program elements - Competency in supporting client relationships and maintaining trust and loyalty over time What we offer: - A culture of purpose that values your happiness and career growth - Competitive salary and benefits package To apply for this position, click "apply now" to be considered. About BCD Meetings & Events: BCD Meetings & Events is dedicated to creating experiences that connect organizations with their key stakeholders. With a global presence in over 60 countries and a team of 1,900 passionate individuals, we offer services in event design, brand experience, meetings management, production, content, venue search, and sports travel and hospitality. Learn more at www.bcdme.com. BCD Meetings & Events is a division of BCD Travel Group. Please note that this position is not open to third-party recruiting agencies.,

50 Spanish /english Travel Sales Agents Min.1 yr Exp.in Us Travel Sales PPC(Google Campaign call) Hike on last Cab Allowance 5 days working Night Shift Location-gurgaon Co-swati 8837683782

Experienced US Travel sales Experts Spanish Bilingual Travel sales ppc Location- Gurgaon, Delhi, Noida Salary 60K+ unlimited incentives Call/whats app CV 8368904214

Hello Sir/Mam, We are looking for International/Domestic Air Ticket Manager JD is Given Below:- Salary for International :- upto 80k PM Salary For Domestic :- upto 60k Experience :- 5 year + Job Title : International/Domestic Air Ticket Manger Location : [Delhi, India] Job Type : [Full-Time] Working Day :- 6 Job Summary : The International Air Ticket Manager is responsible for managing and facilitating international flight reservations and ticketing processes for clients. This role involves coordinating with airlines, handling customer inquiries, processing bookings, and ensuring compliance with international travel regulations and policies. The ideal candidate will have a strong understanding of international travel procedures, exceptional customer service skills, and attention to detail. Key Responsibilities: Reservation Management: o Assist clients in booking international flights, including issuing, amending, and cancelling tickets. o Utilize Global Distribution Systems (GDS) such as Galileo to search for and confirm flight availability. Customer Service: o Address and resolve customer inquiries, complaints, and issues related to international travel. o Offer expert advice on travel options, visa requirements, and baggage policies. o Ensure a high level of customer satisfaction through professional and timely service. Documentation and Compliance: o Ensure all ticketing procedures comply with international regulations and airline policies. o Prepare and verify travel documents, including visas, passports, and travel insurance. o Keep updated with changes in international travel regulations and airline policies. Experience: o Previous experience in air ticketing or travel industry, especially with international bookings, is highly desirable. o Proficiency in using GDS systems (Galileo) and travel booking software. Skills: o Strong understanding of international travel regulations and procedures. o Excellent communication and interpersonal skills. o Detail-oriented with strong organizational and multitasking abilities. o Ability to work under pressure and handle high-volume transactions efficiently. Languages: o Proficiency in English Working Conditions: [8 Hrs, including any requirements for weekend or holiday shifts.] Interested candidate Please us Mr NK Chauhan 9289286871

Hiring For UK Travel Sales ( Holiday Packages ) Minimum 2 Years Experience in UK Travel Sales Location - Delhi, Gurugram Salary Upto 60 k +incentive 5.5 days working NO Cabs Drop Your CV hrconsultancy641@gmail.com 7011890554

Job Purpose Responsible for handling B2B back-office operations, ensuring smooth coordination of flight reservations, ticketing, hotel bookings, travel insurance, UAE visa processing, and financial documentation. The role involves managing a shared email platform, supporting B2B agents with after-sales service, and ensuring compliance with regulatory and financial processes. Job Location - Balewadi (Pune), Onsite - Fulltime (Rotational Shifts) Key Result Responsibilities Manage flight bookings, ticketing, and reissues using GDS platforms (Amadeus, Sabre, Galileo) and airline portals. Ensure accurate fare calculations, modifications, and cancellations as per agent requests. Handle hotel reservations via TravTrolley, Ibyta, and other hotel booking portals. Provide after-sales support for B2B agent bookings. Issue travel insurance policies as per customer requirements, ensuring accuracy and policy compliance. Manage end-to-end UAE visa processing, including document checks, application submissions, follow-ups, and compliance with visa regulations. Handle complaints and escalations related to visa applications. Address and resolve B2B agent inquiries related to reservations, ticketing, hotel bookings, and other services. Act as a point of contact for issue resolution and escalations to ensure service excellence. Prepare receipts for debiting agent ledgers. Create and process refund forms for visas and other services. Ensure compliance with financial documentation and reporting standards. Qualifications (Academic, training, languages) Minimum 12th standard pass. Additional certification in Travel & Tourism (e.g., IATA course) is a must. Knowledge of GDS systems (Galileo, Amadeus, Sabre) is an advantage. Proficiency in Microsoft Office (Excel, Outlook, Word). Fluency in English & Hindi is a must (Malayalam preferred). Work Experience 2 years of experience in travel services, including visa processing, insurance, customer support, reservations, and ticketing within a travel agency or airline. Proficiency in Microsoft Office (Excel, Outlook, Word). Customer service-oriented approach with problem-solving skills. Ability to learn quickly and adapt in a fast-paced environment.

Position Overview: We are urgently hiring 2 Hotel Operations Support Executives to strengthen our post-booking hotel support process. This role is crucial for ensuring smooth payment confirmations and timely resolution of billing issues, directly impacting guest experience. Key Responsibilities: Make proactive outbound calls to hotels before guest check-in to confirm CCA (virtual card) acceptance and ensure all billing instructions are set up correctly. Follow up with hotels after guest checkout to collect folios and verify charges, ensuring timely and accurate documentation. Communicate professionally with hotel teams including front desk, reservations, and accounting departments. Handle and resolve hotel or payment-related escalations with a strong understanding of customer service workflows. Maintain accurate records of all interactions and updates in internal tools like Zoho Desk and tracking spreadsheets. Requirements: Prior voice calling experience , preferably in travel, hospitality, or customer support environments. Excellent spoken and written communication skills in English . Basic understanding of hotel booking processes , guest folios , and virtual card (CCA) payments is preferred. Comfortable making outbound calls and following up persistently with hotel staff. Ability to work independently in a remote setting with strong attention to detail. Additional Information: Remote work with proper setup (laptop, internet, quiet space). Must be able to join immediately or at short notice . Experience with tools like Zoho Desk , GDS , or internal CRMs is a plus.

Sneha @ 8448100705 Urgent Hiring for US Travel Sales Candidates Need PPC Travel Sales Experience in PPC Campaign Or Travel Sales experience of at least 06 months can also be considerable US Travel Sales experience required Need Immediate joiners only Required Candidate profile Urgent Required for Travel Sales Location: Gurgaon & Noida Salary up to: 50k Interview:Telephonic & F2F PPC Campaign experience is required Interested Call Sneha on 8448100705 or WhatsApp on the same

Minimum 1 Year Exp In PPC/META Sales || US Process Hiring Travel Voice Process || Excellent Communication skills Location-Gurgaon/Delhi/Noida Salary upto 60k + Lucrative incentives Call Or drop your cv 8368904214 Required Candidate profile Call Or drop your cv 8368904214 References Appreciated!!!

ABOUT THE ROLE: Coordinator will be responsible for overseeing the end-to-end travel arrangements for the organization, ensuring seamless and cost-effective travel experiences for employees and management. This role will require close coordination with travel agencies, vendors, and internal teams, alongside managing travel-related logistics, documentation, and budgeting. What Youll Be Doing : Arranging Travel: Book flights, accommodation, rental cars, and other transportation based on the needs and preferences of the traveler, by coordinating with the vendor and online booking tool. Research, compare, and negotiate travel packages to ensure the most cost-effective options. Point of Contact : Act as the main point of contact for travelers and travel arrangers, assisting with travel-related queries and concerns. Address travel disruptions such as flight cancellations, delays, and unexpected changes in itineraries. Internal Coordination: Collaborate with departments, managers, or teams to understand travel needs and ensure proper alignment. Travel Documentation : Ensure all travel documents (visas, tickets, insurance, etc.) are obtained and up to date. Vendor Management: Develop and maintain strong relationships with travel vendors to provide the best service quality and reliability. Compliance : Ensure that travel policies and procedures are followed, including budgeting guidelines, travel safety protocols, and company-specific policies. Risk Management: Address any travel disruptions and emergencies to ensure travelers are prepared with necessary documentation and emergency contacts. Cost Optimization: Look for ways to reduce travel costs without compromising service quality or convenience for travelers. Record Keeping : Maintain accurate records of travel bookings, receipts, and expenses for future reference and audits.

Key Responsibilities: Assist business travellers with new bookings, itinerary changes, cancellations, and emergencies using Sabre or Amadeus . Deliver a smooth and hassle-free travel experience by proactively resolving customer concerns related to reservations, billing, changes, or delays. Maintain and strengthen relationships with travel suppliers and partners (airlines, hotels, car rentals) to ensure superior service delivery. Communicate clearly and professionally via phone, email, and text to assist customers across all stages of their journey. Investigate and resolve complex inquiries by utilising appropriate GDS tools, internal systems, and supplier support channels. Work collaboratively with internal teams to resolve pre-, post-, and on-trip issues. Meet or exceed service quality, response time, and customer satisfaction goals. Required Skills & Experience: Minimum 1 year of hands-on experience with Sabre or Amadeus GDS (ticketing, reissues, cancellations, etc.). Excellent communication and problem-solving skills. Ability to handle high-pressure situations calmly and effectively. Comfortable working independently and remotely. Strong attention to detail with a customer-first mindset. Additional Requirements: Must be available for remote work with reliable internet access. Must be able to work US timezone hours (night shift IST). Ready to join immediately or within short notice .

Role & responsibilities Manage Reservations : Create, modify, and cancel flight bookings. Process Payments : Handle payments via cash, card, or online methods and issue receipts. Update Customer Records : Maintain accurate passenger information and travel history. Handle Refunds & Reissues : Process ticket reissuance and refunds as per airline policies. Promote Travel Packages : Upsell travel insurance, hotel bookings, and holiday packages. Maintain Reports : Generate daily, weekly, or monthly sales and booking reports.

Minimum 1 Year Exp In PPC/META Sales || US Process Hiring Travel Voice Process || Excellent Communication skills Location-Gurgaon/Delhi/Noida Salary upto 60k + Lucrative incentives Call Or drop your cv 9706756724 Required Candidate profile Call Or drop your cv 9706756724 References Appreciated!!!

Responsibilities: Manage domestic & international ticket bookings using Amadeus, Sabre & Galileo. Provide exceptional customer service with focus on client satisfaction. Cafeteria Travel allowance Health insurance Sales incentives Annual bonus Performance bonus Retention bonus Mobile bill reimbursements Accessible workspace

Positions: Travel Consultant / Sr. Travel Consultant Location : Akbar Travels Pvt Limited #58, 3rd Floor, 2nd Cross, Residency Road Bengaluru 560025 Karnataka. Contact : +91 9980740259 Email: hrm@akbartravels.me Key Responsibilities: Handle domestic & international bookings flights, hotels, cars, and related services. Process ticket issuance, reissuance, cancellations, and refunds using GDS systems (Amadeus/Sabre/Galileo). Manage fares and bookings for Low-Cost Carriers (LCC) and NDC-based airline content . Ensure compliance with travel policies , fare rules, and visa requirements. Manage schedule changes , delivering excellent customer service. Stay updated with airline contracts, promo fares, and industry regulations . Provide post-travel support and handle feedback or complaints professionally. Requirements: 2 to 4 years of experience in travel consulting and GDS ticketing. Proficiency in Amadeus, Sabre, or Galileo systems. Deep knowledge of ticketing processes including issuance, reissuance, and refunds . Strong customer service and communication skills . Ability to work under pressure and handle urgent issues efficiently. Attention to detail and strong organizational abilities. Certification in Travel & Tourism is a plus. Why Join Akbar Travels? Work with one of the leading travel agencies in the country. Opportunity to manage diverse and global travel itineraries . Be part of a customer-focused, dynamic team . Please share your resume at hrm@akbartravels.me. You can also contact 9980740259

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year exp in International BPO (Chat or Voice) 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support - Travel Process Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring For US / UK Travel BPO With Meta / PPC Call Experience Cruise/ Flight Sales Experience must Fluent English communication Open For immediate joining and rotational shift must "No other Process Experience can apply Call Shristi 7838882457 Required Candidate profile Customer Care Executive From US Travel BPO retention/ Charge back experience must Salary upto 35 k Travel Sales Agent upto 65 k SEO Executive 30 k No fresher's or other experience can apply Perks and benefits Both side transport Meal incentive

The Director, Hotel Revenue Optimization SAMEA (HROD) plays a crucial role in maximizing revenue generation for hotels in the region and for PHR by effectively utilizing the PHR Central Reservation System and distribution channels. As an active member of the regional team, the HROD provides valuable insights to optimize hotel revenue, performs reservations and revenue analysis, offers consultations, supports new hotel implementation, facilitates account development and penetration, and manages other key aspects of the member/PHR relationship. Under the direct supervision of the Executive Vice President SAMEA, the HROD collaborates closely with regional teams across the region. The role involves a dotted line reporting relationship with HROD SAMEA and requires collaboration with various departments including Hotel Revenue Optimization team, GDS, Central Implementations, Finance, Sales, and Marketing departments. Additionally, the HROD interacts with the account management team of Preferred's provider of Central Reservations and other distribution partners. Key Responsibilities: 1. Strategic Revenue Optimization Support: Drive top-line transactional revenue by providing strategic guidance to regional teams and hotels, setting revenue strategies, and influencing stakeholders to execute PHR recommendations effectively. 2. Hotel Business Reviews: Conduct regular hotel reviews to ensure compliance with PHR service level standards, analyze rates, availability, CRS and GDS optimization, sales strategies, and competitive set information. 3. Hotel Support: Conduct revenue strategy sessions with each hotel, provide support as per unique needs, and identify revenue optimization consulting opportunities. 4. Hotel Onboarding: Support regional teams with channel, rate, and distribution optimization during contracting and implementation, ensuring timely execution. 5. Subject Matter Expertise: Provide information on central reservations system, distribution channels, and revenue management to Regional Management, contribute to distribution strategy, and lead monthly HROD calls. 6. Reservation and Profit Analysis: Provide analysis on reservation data, profit, and channel maximization recommendations to senior management. 7. Market Intelligence: Present competitive market data to assist hotels in revenue optimization. 8. Sales and Marketing Alignment: Collaborate with Sales teams to generate revenue, encourage the use of marketing opportunities to maximize revenue potential. 9. Executive Support: Assist Executive Vice President/Area Managing Director in member services, retention, P&L management, and revenue initiatives. 10. Maintain Certification: Fulfill requirements to maintain PHR Corporate Revenue Management Certification annually. 11. Alliance Partner Management: Manage relationships with relevant Alliance partners at the regional level. Qualifications: - University degree or related industry experience. - PHRs Revenue Account Management Certification. - Minimum ten years of hospitality or travel industry experience with six years in multi-hotel revenue management. - Understanding of distribution, pricing, and revenue management principles. - Experience in Sales, Reservations, Distribution, and/or Revenue Management. - Knowledge of GDS and CRS systems. - Strong relationship building, customer service, multitasking, analytical, and presentation skills. Working Conditions: The role is based in New Delhi and requires travel up to 30-50% of the time to fulfill job expectations. The office environment is elegantly furnished with all necessary technology tools, and the incumbent is primarily seated when in the office.,

As a Travel Sales Executive in Flight Ticketing, particularly specializing in India to USA travel, your main responsibility will be selling flight tickets and providing travel solutions to customers for their journeys between the two countries. You will be tasked with understanding customer needs, recommending suitable flight options, and finalizing bookings. Exceptional customer service is key, as you will handle inquiries, resolve booking-related issues, and address changes or cancellations in travel plans through various communication channels. You are expected to stay well-informed about flight schedules, routes, fares, and airline policies related to India-USA travel. Being aware of any special offers, promotions, or discounts available to customers will be necessary. Efficiently managing booking processes, including issuing tickets, managing reservations, and ensuring transaction accuracy using computerized reservation systems, is also part of your role. Meeting or surpassing sales targets set by the company is crucial. This may involve proactive engagement with potential customers, lead generation, and converting inquiries into bookings. Ensuring all necessary documentation, such as visas and passports, is in order for customers traveling between India and the USA, and complying with legal and regulatory requirements related to international travel is essential. Collaboration within the team is important, as you will work closely with other team members like travel agents, tour operators, and customer service representatives to offer comprehensive travel solutions to customers. Ongoing learning is encouraged to keep up with industry trends, airline regulations, and travel sector developments through training programs, workshops, or seminars to enhance your skills and knowledge. The ideal candidate should have a minimum of 6 months to 2 years of experience in generating leads, working with GDS (Global Distribution System) such as Amadeus, Galileo, and Sabre. Ultimately, your role as a Travel Sales Executive in Flight Ticketing is crucial in ensuring smooth and enjoyable travel experiences for customers, driving sales, and ensuring their satisfaction. If you are interested, please share your CV at hr@aviantravels.com. This is a full-time position located in Mohali with benefits including provided food, paid sick time, a yearly bonus, and working hours from Monday to Friday during night shifts. Proficiency in English is preferred, and the work location is in person.,

We are looking for a highly motivated and experienced Team Lead/Junior Manager to oversee a team of Customer Experience Specialists in our Flights Line of Business. The ideal candidate should possess a solid understanding of the flight/travel industry, particularly on GDS platforms such as Amadeus and Travelport. You must demonstrate exceptional analytical skills and proven abilities in people management. Your role will be crucial in ensuring that our customers have a seamless and positive experience when booking flights through our platform. Responsibilities: Customer Experience: - Ensure that the team delivers outstanding customer service through all communication channels (phone, email, chat, social media). - Address escalated customer issues and handle complex inquiries effectively. - Identify and resolve trends in customer complaints and feedback. - Proactively seek opportunities to enhance the overall customer experience. Operational Excellence: - Monitor key performance indicators (KPIs) and pinpoint areas for operational efficiency improvements. - Implement process enhancements and best practices to boost team productivity and customer satisfaction. - Collaborate with other departments to address customer issues and enhance the platform. - Stay updated on industry trends and customer service best practices. Reporting and Analysis: - Create regular reports on team performance and customer experience metrics. - Analyze data to discover trends and insights for improving customer service and operational efficiency. - Utilize data for making informed decisions on resource allocation and process enhancements. Qualifications: - Bachelor's degree in a related field preferred. - 1-3 years of customer service experience, preferably in the flight/travel industry. - Proven track record in team management and leadership. - Proficiency in flight/travel terminology, processes, and GDS systems like Amadeus, Sabre, and Galileo. - Strong analytical, problem-solving, communication, and interpersonal skills. - Ability to work in a fast-paced environment, manage multiple priorities, and utilize CRM software and other customer service tools effectively. - Customer-centric mindset with a passion for delivering exceptional service. Preferred Qualifications: - Must have experience with Amadeus/Travelport. - Familiarity with Microsoft Office (Excel, PowerPoint) and Google tools. - Knowledge of customer satisfaction metrics and measurement methodologies such as Service Level Adherence, Re-open rate, FCR, FRT, CSAT, and Escalation rate. Join Us for: - A collaborative and output-driven environment that promotes cohesion through technology. - Increased cross-sell opportunities to improve average revenue per user. - Solid 360 feedback from peer teams on your support of their goals. - Respect earned through your contributions rather than demanded. - Wealth creation opportunities for the right fit. With over 500 million registered users and 21 million merchants, we are uniquely positioned to democratize credit for deserving consumers and merchants. Be part of India's largest digital lending story!,

We are looking for a highly motivated and experienced Team Lead/Junior Manager to oversee a team of Customer Experience Specialists focusing on the Flights Line of Business. Your role will be crucial in ensuring a seamless and positive experience for customers booking flights through our platform. The ideal candidate should possess a strong understanding of the flight/travel industry, particularly on GDS systems such as Amadeus and Travelport, exceptional analytical skills, and proven people management abilities. Your responsibilities will include: Customer Experience: - Ensuring exceptional customer service across all communication channels (phone, email, chat, social media). - Handling escalated customer issues and complex inquiries. - Identifying and addressing trends in customer complaints and feedback. - Proactively seeking opportunities to enhance the customer experience. Operational Excellence: - Monitoring key performance indicators (KPIs) and identifying areas for operational efficiency improvement. - Implementing process enhancements and best practices to boost team productivity and customer satisfaction. - Collaborating with other departments to resolve customer issues and enhance the platform. - Staying updated on industry trends and customer service best practices. Reporting and Analysis: - Generating regular reports on team performance and customer experience metrics. - Analyzing data to identify trends and insights for improving customer service and operational efficiency. - Using data for informed decision-making on resource allocation and process improvements. Qualifications: - Bachelor's degree in a related field preferred. - Minimum of 1-3 years of customer service experience, preferably in the flight/travel industry. - Proven experience in team management and leadership. - Proficiency in flight/travel terminology, processes, and GDS systems like Amadeus and others. - Strong analytical, problem-solving, communication, and interpersonal skills. - Ability to work in a fast-paced environment, manage multiple priorities, and deliver exceptional customer service. - Proficiency in CRM software and other customer service tools. Preferred Qualifications: - Experience with Amadeus/Travelport is essential. - Proficiency in Microsoft Office (Excel, PowerPoint) and Google tools. - Familiarity with customer satisfaction metrics and measurement methodologies. Why Join Us: - Collaborative output-driven program promoting cohesiveness across businesses through technology. - Opportunities to increase cross-sell opportunities and receive feedback from peer teams. - Respect earned through support of peer teams and manager. - Wealth creation for the right fit. With over 500 million registered users and 21 million merchants, we are in a unique position to democratize credit for deserving consumers and merchants. Join us in India's largest digital lending story!,

DEAR CANDIDIATES HIRING FOR Customer service Amadeus, GDS US SHIFT Minimum 6 month experience 7 Days walk in interview Contact- HR SRISTI 8427818429 call+watsapp