1225 Gds Jobs - Page 46

PURPOSE OF POSITION Candidates will be responsible to handle the queries and requests from the customer and help them with the flight and car rental bookings & PNR Updating. PRIMARY DUTIES AND RESPONSIBILITIES Handle inbound and outbound travel queries related to flight and car rentals. Utilize Amadeus GDS for booking, re-issuance, and cancellations. Provide end-to-end travel assistance with a focus on customer satisfaction. Ensure accuracy in bookings and adhere to process and compliance standards. Maintain service levels in a rotational shift setup. ELIGIBILITY- Minimum 2 years of experience using Amadeus GDS (certificate not mandatory). Strong communication skills with C1 or B2 level English proficiency. Prior experience handling flight and car rental reservations. Willingness to work rotational shifts and 5.5 days a week. WORK CULTURE & PERKS- Up to 8k Incentives + {(10k Relocation Bonus + 7 Days accommodation) only for relocation cases}. Shift Timings - Rotational Shifts 24*7 & Rotational Offs. Both ways cabs provided.

Role: Training: Training new hire batches on pre-process & Process which includes domain, communications, soft skills and travel induction • People Management: Should be able to identify EWS (Early Warning Signals), provide feedback, create coaching environment Key Accountability: • Hiring: Hiring candidates as per client and process requirement on all communication parameters • Training Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc. Conduct interventions during process training and nesting. • Detailed daily New Hire training review • Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately • Content Creation: Should be able to conduct TNI (Training Need Identification) and make changes in pre-process training plan accordingly • Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc. • Stakeholder Management: Should be able to manage internal communication with peers, stakeholders and clients • Coordination: Conduct interventions during process training and nesting • TNI Refreshers: Identify agent strengths to identify areas of improvement and provide concrete work plan for improvement. Create intervention plan basis TNI including SBS, one on one coaching, briefing, classroom sessions, on floor activities Qualifications Knowledge/ Qualification: Under Graduate/ Graduate Special Role Requirement: • Excellent written and verbal communications. Bilingual in English and German • Should be willing to work in 24*7 environment, (5 days) • Should be willing to work in non-weekend offs • Proficiency in MS office • Travel ready Work Experience: • Travel Experience: +3 Years • Training Experience: Should have sound understanding of the training function and should have spent +2years in training department • Corporate travel experience Certification/ Domain Certification (If Applicable): GDS Certifications will be an added advantage.

Grads/ UGs with min a 1yr of international BPO Experience Salary up to 32k + incentives + variables Location - Gurgaon Work from Office 5 days working Need excellent comms Call for more details HR Vibha 7042422770

Travel Specialist Skill-Travel Exp,Visas,Travel Info,Galileo,GDS,Amadeus,Flight Booking,Hotel Booking,Voice Process,Reservation Exp-4-8Yrs In Travel Voice PKG Upto-9.5 LPA Loc-Bangalore NP- Imm-30 Days Ritika-8587970773 ritikab.imaginators@gmail.com Required Candidate profile Skill-Travel Exp, Travel Booking, Visas, Travel Information, Galileo, GDS, Flight Booking, Hotel Booking, Travel Related Service, International Voice ,Hotel Booking, Voice Process,Reservation

Min exp 1 year in travel inquiries and provide personalized recommendations GDS tool is mandatory Package upto 9.5 lpa Call on 7042331616 or drop cv on supreet.imaginators@gmail.com Required Candidate profile Assist customers with their travel inquiries and provide personalized recommendations. Handle booking and reservation requests for flights, hotels, and other travel-related services.

We are hiring skilled professionals for Email Support in the Aviation Process . If you have experience in aviation-related customer support within a BPO setup, and possess strong communication skills, this is your opportunity to join a growing team. Role & Responsibilities Handle customer queries and concerns related to flight bookings, cancellations, rescheduling, refunds, and baggage via email support Provide prompt, accurate, and high-quality service in line with process guidelines and SLAs Coordinate with internal teams to resolve issues within timelines Maintain proper documentation of customer interactions Ensure customer satisfaction and maintain professional communication at all times Follow escalation procedures as needed Candidate Eligibility Criteria Education: Graduation in any stream Experience: Minimum 1 year in an Aviation Process within the BPO industry (Mandatory) Skill Set: Excellent English communication (B2 level or above) Process Type: Email Support only Shifts: 24x7 Rotational (must be open to night shifts) Week Offs: Rotational Cab Facility: One-side cab during odd hours (between 7:00 PM 6:00 AM) Process Operating Hours: 7:00 AM to 12:00 AM Preferred Candidate Profile Prior experience in airline or travel domain support Ability to work under pressure in a fast-paced environment Strong problem-solving and interpersonal skills Familiarity with CRM tools and email platforms Willingness to work in rotational shifts including weekends and holidays Apply today and become part of a dedicated team driving exceptional customer experiences in aviation support! Interested candidate can share their CVS at pooja.tiwari@nlbtech.in

We are hiring skilled professionals for Email Support in the Aviation Process. If you have experience in aviation-related customer support within a BPO setup, and possess strong communication skills, this is your opportunity to join a growing team. Role & Responsibilities Handle customer queries and concerns related to flight bookings, cancellations, rescheduling, refunds, and baggage via email support Provide prompt, accurate, and high-quality service in line with process guidelines and SLAs Coordinate with internal teams to resolve issues within timelines Maintain proper documentation of customer interactions Ensure customer satisfaction and maintain professional communication at all times Follow escalation procedures as needed Candidate Eligibility Criteria Education: Graduation in any stream Experience: Minimum 1 year in an Aviation Process within the BPO industry (Mandatory) Skill Set: Excellent English communication (B2 level or above) Process Type: Email Support only Shifts: 24x7 Rotational (must be open to night shifts) Week Offs: Rotational Cab Facility: One-side cab during odd hours (between 7:00 PM 6:00 AM) Process Operating Hours: 7:00 AM to 12:00 AM Preferred Candidate Profile Prior experience in airline or travel domain support Ability to work under pressure in a fast-paced environment Strong problem-solving and interpersonal skills Familiarity with CRM tools and email platforms Willingness to work in rotational shifts including weekends and holidays Apply today and become part of a dedicated team driving exceptional customer experiences in aviation support! Interested candidate can share their CVS at pooja.tiwari@nlbtech.in

Call/Whats app CV 8368904214 Experienced Travel Sales Consultant PPC/Meta Calls Min 1 year travel sales experience mandatory Location-Gurgaon/Delhi/Noida Salary upto 70K + Lucrative Incentives immediate joiner Required Candidate profile Call/whats app cv 8368904214 Referrals Appreciated !!!! Referrals Appreciated !!!! Referrals Appreciated !!!!

Role & responsibilities Appropriately guide and consistently provide consultation to the client Search and confirm travel reservations for the client Provide the client with the required industry information, such as low fares, exchange costs and penalties Use the appropriate BCD Travel tools and systems to complete requests Perform follow-up as needed and within the time frame promised to the client Maintain up-to-date knowledge and application of travel supplier rules Preferred candidate profile Experience in a customer service-oriented position Excellent problem solving and/or critical thinking skills Ability to handle multiple priorities simultaneously Effective communication skills also in English Skills on travel industry systems GDS Sabre, Amadeus

Hiring for Multiple Chat/Backend Process in MNC's -: 1)Excellent Coms Fresher - 21 K In Hand 2)Excellent Coms Exp. - 50 K In hand (Gurgaon/Gwal Pahari) Day Shift for Female Comfortable with Rotational Shift and Weeks Off Need Excellent Coms Required Candidate profile Interested candidate contact Send me your resume as soon as possible 9220258914 HR SONU CHAURASIYA

Hiring for Multiple Chat/Backend Process in MNC's -: 1)Excellent Coms Fresher - 21 K In Hand 2)Excellent Coms Exp. - 50 K In hand (Gurgaon/Gwal Pahari) Day Shift for Female Comfortable with Rotational Shift and Weeks Off Need Excellent Coms Required Candidate profile Interested candidate contact Send me your resume as soon as possible 9220258914

Travel process / Customer Support / International days working 2 days week off rotational shift // off both side cabs salary upto 32k in hand graduation is mandatory Required Candidate profile Job Hiring all Updates Check YouTube YouTube Channel - Sonu Chaurasiya Contact HR Sonu Chaurasiya 9220258914(WhatsApp) Skill Seekers consultancy

Hiring: Spansh Travel Sales Agents (Immediate Joiners) PPC Calls Salary: 55,000 - 65,000 (based on experience) Rotational Shifts Rotational Offs No Cabs Location: Delhi (Delhi/ Gurgaon/Noida) WhatsApp/ Call 10AM to 9PM Mon-Fri

Hiring: US Travel Sales Consultant (Immediate Joiners) PPC Calls Salary: 55,000 - 65,000 (based on experience) Rotational Shifts Rotational Offs No Cabs Location: Delhi (Dwarka, Kirti Nagar WhatsApp/ Call 10AM to 9PM Mon-Fri

Role & responsibilities Job description We are hiring skilled professionals for Email Support in the Aviation Process. If you have experience in aviation-related customer support within a BPO setup, and possess strong communication skills, this is your opportunity to join a growing team. Customer Support Executive. Role & Responsibilities Handle customer queries and concerns related to flight bookings, cancellations, rescheduling, refunds, and baggage via email support Provide prompt, accurate, and high-quality service in line with process guidelines and SLAs Coordinate with internal teams to resolve issues within timelines Maintain proper documentation of customer interactions Ensure customer satisfaction and maintain professional communication at all times Follow escalation procedures as needed Candidate Eligibility Criteria Education: Graduation in any stream Experience: Minimum 1 year in an Aviation Process within the BPO industry (Mandatory) Skill Set: Excellent English communication (B2 level or above) Process Type: Email Support only Shifts: 24x7 Rotational (must be open to night shifts) Week Offs: Rotational Cab Facility: One-side cab during odd hours (between 7:00 PM 6:00 AM) Process Operating Hours: 7:00 AM to 12:00 AM Preferred Candidate Profile Prior experience in airline or travel domain support Ability to work under pressure in a fast-paced environment Strong problem-solving and interpersonal skills Familiarity with CRM tools and email platforms Willingness to work in rotational shifts including weekends and holidays Apply today and become part of a dedicated team driving exceptional customer experiences in aviation support! Interested candidate can share their CVS at quaemah.zafar@nlbtech.in

Call/Whats app CV Mamta 9903044494 Travel Sales Consultant PPC Calls Min 1 year TRAVEL sales Experience with excellent communication skills Loc-Gurgaon/Delhi/Noida Salary upto 60K + Incentives Telephonic Interview thn F2F Required Candidate profile Call/Whats app CV Mamta 9903044494

Role & responsibilities Need to apply and get the required visa within the TAT Need to do the sign on and Sign off formalities before the vessel sail out from the Particular port Need to maintain all the reports up to date properly Need to update daily works to the department manager which we done for the Entire day Need to send all the reports by daily basis (Visa Tracker, Business visa Master, Ticket Tracker, Cab Tracker) Without the Cost Center (Vessel name) we are not suppose to do any Visas and Travel arrangements except my Travel Manager approval Preferred Candidate Profile Any Graduation with Travel & Ticketing Industry Background. Ready to work in Rotational Night Shift(Work from home is Available for Night Shifts) How to Apply Interested Candidate can share their CV to karthick.balu@synergyship.com

relationships Salary: 4-7 lakhs per annum Designation: Senior Travel Consultant/ Manager Work Location: Hyderabad We are looking for you if you are: Willing to work the night shift. Expert with Flight and Hotel Reservations using Amadeus. Minimum of 6 years experience in the travel industry. Should have handled international and SOTO queries for at least 5 years. Handled corporate travel for at least 3 years. Proficient in written and oral English. Able to work as an individual and as a team. Posses Hotel reservations knowledge. Proficiency in Microsoft Office applications. Demonstrate internet research skills for customer information Hold a degree in tourism-related field IATA preferred. Posses strong problem-solving and/or critical-thinking skills. Optional- Should have led a team Your responsibilities: Search and confirm travel reservations for the customer/ corporate client. Understands and accurately applies client travel policy and requirements to each interaction. Provide travel offers and general travel advice to travelers. Responds to requests accurately and completely. Understands and accurately applies travel supplier rules. Maintains current knowledge of the state of the various travel industries supported. Provides the customer with the required industry information, such as low fares, exchange costs, and penalties. Performs follow-up as needed and within the time frame promised to the customer. Seeks assistance from others for the resolution as appropriate. Appropriately displays empathy and acknowledging statements to diffuse emotion during adversity. Often uses statements to the customer to validate a clear understanding of the customer's needs. Provides feedback to management to avoid future customer issues when solicited. Is mindful of the client service level agreement in all transactions. Provides constructive feedback on daily operational processes and commercial relationship with customer when appropriate. Completes tasks as assigned. Willingly offers assistance to team members within and across teams Maintain and furnish records/reports as and when required.

Job description : Hiring for Manager Quality (Transaction Quality) Gurgaon. Interested candidates are requested to please provide an updated resume at vinay.r@ienergizer.com- 9910155221 Job Responsibilities: Travel Experience with GDS knowledge preferred . Team Management - Managing a Team of Quality Evaluators and Team Leaders for aligned Processes Should have time and people management skills Client/Stakeholder management to drive and influence improvement objectives Quality Activities - Documentation for Transaction Monitoring Facilitate the sharing of best practices and implement them and drive performance benchmarking -Keeping Track on Process Trends Can identify process end to end and identify improvement opportunities basis broken links -Analyze and Report Trends in Agents/Process performance -Implement corrective action plans as and when required -Participate in quality systems improvement activities using six sigma methodologies -Recommend initiatives to improve transaction Quality through new quality tools and Motivational Dip check compliance - Weekly basis Calibration compliance - Weekly basis Weekly and Monthly reports - Weekly and Monthly basis Identify bottom Quartile and steps to improve them. Analyze and Report Trends in Agents/Process performance Knowledge, Skills, Other abilities: Well versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT). Strong supervisory skills with an eye for detail. Result Oriented. Excellent written and verbal communication skills in English. Organized and Methodical. Target and deadline driven. Sound knowledge of MS Office (Specially Excel, Word and PPT) Knowledge of all QC Tools like Pareto, Six Sigma. FMEA, SIPOC etc. Mandatory Skills : Bachelors degree in a relevant field or equivalent work experience. 5-8 years of experience in quality, preferably from Travel background . Excellent communication and interpersonal skills, with the ability to effectively engage with diverse audiences. Detail-oriented with strong analytical and problem-solving abilities. Ability to work independently and collaboratively in a fast-paced environment. Experience managing a portfolio of 50-100 agents is preferred. Proficiency in Microsoft Office Interested can call Manish Dandriyal HR 9650930213 , Manish.dandriyal@ienergizer.com Walkin Interviews- Plot 512-513, Udyog vihar phase-3, Sec-19, Gurgaon

Project Role : Product Owner Project Role Description : Drives the vision for the product by being the voice of the customer, following a human-centered design approach. Shapes and manages the product roadmap and product backlog and ensures the product team consistently deliver on the clients needs and wants. Validates and tests ideas through recurrent feedback loops to ensure knowledge discovery informs timely direction changes. Must have skills : Aviation IT Solutions Good to have skills : Business Requirements Analysis Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a skilled and detail-oriented Business Analyst with proven functional knowledge in the airline industry to support and drive several technology transformation projects. The ideal candidate will act as the bridge between business stakeholders and technology teams, ensuring that requirements are accurately gathered, analyzed, and translated into actionable solutions. Roles & Responsibilities: Must have experience as a project lead, test lead or product owner, business analyst, Amadeus API Integration testing Good to have additional skill experience in automation testing of webservices using Postman and SOAPUI, REST APIs, XML, JSON, Altea Reservations, IATA NDC, Alt©a Suite, Amadeus GDS, One Order Implementation, PSS Technical Implementation, Loyalty Implementation Collaborate with business stakeholders, IT teams, and third-party vendors to gather, document, and analyze business requirements Translate business requirements into functional specifications and user stories. Walkthrough of tests cases and functionality demo to the business Facilitate workshops, interviews, and stakeholder meetings to capture project goals and pain points Leverage functional knowledge of airline operations (e.g., reservations, ticketing, departure control systems, loyalty programs, etc.) to ensure alignment with industry best practices Design test cases for entire application and build RTM for the requirements as testing proceeds Assist in creating business process models, data flow diagrams, and use cases Perform smoke testing, regression, functional testing Conducting Data driven testing, cross browser testing and parallel test execution Support end-to-end project lifecycle including requirement gathering, gap analysis, solution design, testing, and implementation Work with QA teams to define and validate test cases; support UAT and defect triaging Part of Production checkouts/releases Monitor project progress, track deliverables, and escalate issues/risks as needed Support change management and user training efforts as new systems or processes are introduced Professional & Technical Skills: Minimum 7 years TL of demonstrated work experience in Travel Industry in the areas of Business Analysis Design, Domain Consulting, Digital Transformation, Operational Transformation, Product Management and Implementation Experience in working with Agile/Scrum teams, defining Use Cases, Product Backlog, Business Case, and requirements management Experience in conducting requirement workshops and Demos Deep understanding of the Airline/Airport Business Process Models Experienced in Amadeus API Integration testing, TIBCO or MULESOFT Experience in automation testing of webservices using Postman and SOAPUI Skills: SoapUI REST APIs XML JSON Altea Reservations IATA NDC Alt©a Suite Amadeus GDS, One Order Implementation, PSS Technical Implementation, Loyalty Implementation Must To Have Skills: Proficiency in Aviation IT Solutions, experience as a project lead, test lead or product owner, business analyst, Amadeus API Integration testing Good To Have Skills: Business Requirements Analysis, experience in automation testing of webservices using Postman and SOAPUI, REST APIs, XML, JSON, Altea Reservations, IATA NDC, Alt©a Suite, Amadeus GDS, One Order Implementation, PSS Technical Implementation, Loyalty Implementation Excellent written and verbal communication skills with experience of working in cross-functional teams Strong inter-personal, lateral thinking and problem-solving skills are a must Professional client-interfacing experience is a must Ability to lead a team as well as work in a team Engineering degree from a reputed college and/or full-time MBA degree from Tier1 or Tier2 B-School Additional Information: The candidate should have a minimum of 7 years of experience in Aviation IT Solutions This position is based at our Gurugram office A 15 years full-time education is required Qualification 15 years full time education

* Handle customer queries related to deluxe bus rental services * Ensure high level of customer satisfaction and support during travel bookings * Work with internal teams to resolve complex travel-related issues Share resume to HR Sahil 7599810837 Required Candidate profile - Minimum 1 year in Travel Industry - SABRE/Worldspan/Amadeus experience mandatory - Proficiency in travel booking systems - 5 Days' work - Cabs Provided - Salary: Up to 34,500 In-hand - 24*7 Shift Perks and benefits - IJP in 9 months - Huge Incentives

Hiring for International Back office CS 6 months GDS Amadeus experience is mandatory Customer service International Excellent communication 5 Days working Rotational shifts and week-offs Both side transport Salary up to 4.60 LPA Immediate Joiners Required Candidate profile Contact- HR Ridhi 8178280056

-INTERNATIONAL BLENDED PROCESS- Graduation Mandatory 1y Experience Mandatory GDS Experience Mandatory ( Amadeus preferred) 24*7 shifts One side cab One side shuttle Location- gurugram

Inter. Voice Process Grad./ or UG with 1y of Inter.BPO exp can apply Excell. comm. skills Sal : 40k Travel Voice Process Customer service 5 days working Required Candidate profile GDS/AMADEUS EXPERIENCE IS MANDATORY

* Manage inbound queries related to flight bookings, cancellations, reschedules, and travel-related issues * Provide assistance through chat and voice support * Ensure timely resolution and follow-up of customer concerns Salary - 32k CTC + Inc + OT Required Candidate profile * UG/Graduate with min 6 months of International BPO Exp * Excellent English communication skills * Comfortable with Rotational shift To Apply Contact Jiya - 9315779945 (Call/Whatsapp) Perks and benefits Over Time Cab facility Retention Bonus of 60k