1218 Gds Jobs - Page 28

Sutherland is Hiring for Travel consultant Backend role in Chennai! Do you have experience with travel agencies, airlines, or reservation management systems? Join our Chennai team and work alongside industry experts. What We're Looking For: Hands-on experience with Amadeus to book and manage travel services Strong customer service skills Excellent verbal and written communication in English (B2 level proficiency) What We Offer: Competitive Salary Performance Bonuses Transportation Allowance Attractive Relocation Bonus for immediate joiners ...and much more Location: Perungalathur, Chennai- Work from Office. • Minimum 1 year of Amadeus working experience on Cryptic mode • Deep knowledge in fare rules, schedule changes, name corrections, MCOs, Residuals, manual calculations, complex itineraries (international, multi-destination, different currencies), etc. Experience in Ticket issuance, reissuances (exchanges) a plus • Track record of low error rate; low airline debit memos/financial losses • Microsoft Office application skills, including Outlook, and Excel • Basic internet and web-based application skills Interested candidates can share your CV to: syed.muzammil@sutherlandglobal.com

* Minimum 2+ years of experience handling: * Airline schedule changes * Waivers from airlines * Cancellations and refunds * Customer Service Calls Salary upto 40k Interested pls call Ruchika @9650997623 Required Candidate profile Must have excellent communication skills and strong command in managing customer service calls professionally.

Urgent hiring for US travel sales ppc/ UK travel sales Exp..min.1 yr in US/ UK travel sales, flight sales, flight booking, car rental, hotel booking Location- Gurgaon, Delhi, Noida, Dehradun Night shift salary upto:- 60k + incentives 9931176310

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Summary: We are seeking a highly motivated and experienced Team Lead/Junior Manager to manage a team of Customer Experience Specialists within our Flights Line of Business. The ideal candidate will have a strong understanding of the flight/travel industry especially on GDS (Amadeus & Travelport), excellent analytical skills, and proven people management abilities. This role is critical in ensuring a seamless and positive experience for our customers booking flights through our platform. Responsibilities: Team Management: Supervise, coach, and mentor a team of Customer Experience Specialists [Team of 15 Members]. Conduct regular performance reviews, identify training needs, and create development plans for team members. Monitor team performance against key metrics (e.g., resolution time, customer satisfaction scores, first call resolution). Manage team schedules and ensure adequate staffing levels to meet customer demand. Foster a positive and collaborative team environment. Customer Experience: Ensure the team provides exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries. Identify and address trends in customer complaints and feedback. Proactively identify opportunities to improve the customer experience. Operational Excellence: Monitor key performance indicators (KPIs) and identify areas for improvement in operational efficiency. Implement process improvements and best practices to enhance team productivity and customer satisfaction. Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform. Stay up to date on industry trends and best practices in customer service. Reporting and Analysis: Prepare regular reports on team performance and customer experience metrics. Analyse data to identify trends and insights that can be used to improve customer service and operational efficiency. Use data to make informed decisions about resource allocation and process improvements. Qualifications: Bachelor s degree in a related field preferred. Minimum of 3-4 years of experience in customer service, preferably in the flight/travel industry. Proven experience in managing and leading a team. Sound knowledge of flight/travel terminology, processes, and GDS systems (e.g.,Amadeus, Sabre, Galileo). Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple priorities. Proficiency in using CRM software and other customer service tools. Strong customer focus and a passion for delivering exceptional customer service. Preferred Qualifications: Experience with Amadeus/Travelport is a must. Knowledge of Microsoft Office (Excel, PowerPoint) and Google tools. Familiarity with customer satisfaction metrics and measurement methodologies like Service level Adherence, Re-open rate, FCR, FRT, CSAT and Escalation rate.

Roles and Responsibilities Handle customer inquiries via phone calls, emails, or chats to resolve their travel-related issues. Provide accurate and timely information on flight schedules, fares, and availability to customers. Book air tickets using Amadeus, Galileo, Sabre systems for various routes and destinations. Ensure seamless communication with clients by providing excellent customer service skills.

Responsibilities: * Manage travel bookings using Galileo, GDS, Sabre, Amadeus systems * Provide exceptional customer service throughout the process * Coordinate flight schedules and itineraries with clients' needs

Responsibilities: Manage customer queries via phone, email. Resolve issues promptly with empathy & accuracy Book travel arrangements using Amadeus GDS Process flight reservations & cancellations Salary 40 k 5 days, both side cabs Excellent English One day selection contact- 991156769 , 9560028009 , 8527498889 , 8447212731 , 8860576337 , 9058834435

Minimum 10 yrs of experience in travel domain Travel experience is a must have for this requirement Profile should be from travel/corporate travel domain Should know and worked on GDS Should be ok to work in training as a function New business Transition/Knowledge Acquisition Work with the Training leads to ensure smooth running of training Operations

Travel sales, PPC and Meta , cruise and Spanish Process : US/UK- PPC/ META, Holiday, Cruise calls- Flights, Flights & Hotel Packages & Cruises/ PPC/Meta - Eng/Spanish process night shift Min relevant exp: 1+ years in US/UK Travel Sales 8174083320

Drive revenue through ticket sales in US markets by converting inbound customer enquiries/ calls. Create best solutions for customer travel plans using state of the art ticketing tools and close deals. Required Candidate profile Experience of Sales of Air Tickets Ex-US/ Ex Canada/Ex Aus. Knowledge of routes and GDS tools like Amadeus and Galilieo. Openness to working in US shifts Perks and benefits Very aggressive incentive plans

Hiring For US Travel Sales Executive Minimum 2Year Exp Required Salary upto 50k Ppc / meta exp. 5 Days Working Location- Gurugram/Noida Share ur cv@7004915907 Swati Perks and benefits Cabs+Meals

Hiring For US Travel Sales Executive Minimum 2Year Exp in US Travel Sales Salary upto42k PF Deduction - 3600 Allowance- 10k Wed ,Thur off 5 Days Working Location- Gurugram Drop Your CV 7011890554

Min 1 years exp in UK Travel sales. voice process flights booking || Meta Calls salary up to 75k rotational shifts Rotational Off call Ramya 08864946771 Required Candidate profile Excellent communication skills no freshers only uk travel process exp immediate joiners only Ramya - 8864946771 Perks and benefits unlimited incentives

Handling inbound US calls and converting them into sales mainly flight bookings. Selling flight tickets . Having exp in changing dates, refunds, and schedule changes ppc calls. Call Or Whatsapp Ramya - 8864946771 Required Candidate profile 1 years of experience required in handing ppc calls for flight Sound knowledge of International Flight fares. Knowledge of the ppc travel sales process Immediate joiners . No Freshers. 8864946771 Perks and benefits Unlimited Incentive Both sided cabs

Handling inbound US calls and converting them into sales mainly flight & Cruise bookings. PPC Calls exp Having exp in changing dates, refunds, and schedule changes ppc calls. Call Or Whatsapp Ramya - 8864946771 Required Candidate profile 1 years of experience required in handing ppc calls for flight Sound knowledge of International Flight fares. Knowledge of the ppc travel sales process Immediate joiners . No Freshers. 8864946771 Perks and benefits Unlimited Incentive Both sided cabs

Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year exp in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Experienced Travel Sales Consultant with a proven track record in handling US/UK travel sales. Specialized in Meta and PPC campaign leads,delivering high booking volumes with strong upselling skills Call Shristi 7838882457 Required Candidate profile Below Mentioned Current profile and salary bracket QA Salary - upto 45 k CS/ Retention - 30 to 45 k Sales - Upto 75 k SEO - 30 k * Fresher Salary Upto 25 k Fluent English Communication must Perks and benefits Both side transport Meal incentive

Blended process Amadeus Manual Air Ticketing International (new & re issue) manual Calculation of fares Geography 24*7 - cabs, 5 days Noida Call Jyoti 9212171179 Horizonconsultants05@gmail.com

Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve their travel-related issues. Provide expert advice on flight bookings, and tour packages to meet customers' needs. Utilize Amadeus, Sabre systems for international ticketing and domestic ticketing (IATA certified). Process airline tickets according to fare rules and regulations. Ensure excellent communication skills in English language proficiency.

Required Qualifications Excellent fluency in English - Proficiency & Comprehension (spoken and written) as verified by a client-approved formal test Accent neutral verbal communications (B1H) Minimum 6months of Sabre or Amadeus working experience a MUST, must be adept at the latest versions of both GDSs. Farelogix experience a plus. Minimum 18 months of experience in ADM Research for an airline preferred or equivalent experience in Ticketing and/or Fare Auditing. Critical thinking with the ability to research ADMs thoroughly, collect and analyze all data points to determine best resolution by capitalizing on in-depth knowledge of airline fare policies, schedule change, exchanges, etc. Independently driven to learn new applications, technologies, skills and a self-starter Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis Shift : US Shift Shift timings : 6.30pm to 3.30am Notice Period : Immediate joiners Preferred candidate profile Experience Minimum 6months of experience in researching GDS tools (Amadeus, Galileo/ Sabre) for an airline carrier or travel agency or 6months to 4yrs end to end experience in Ticketing (issuance, exchanges, MCOs, residuals, schedule changes and name change processing) and/or Fare Auditing for an airline carrier. Quality performance: low error rate; low airline debit memos/financial losses. Interested candidates can contact HR 9884001531 Regards, HR Manager

Job Title : Service Advisor Reports to : Team Manager Day-to-day basis responsibilities: Maintain the highest standards of customer service, for both inbound and outbound calls across all markets / functions in order to ensure customer confidence, satisfaction and loyalty. Provide first call resolution for Executive club members, Premium Customers, Preferred Partners by carrying out the role of a technical expert within the team to resolve any queries or issues Responsible to undertake all back office related activities, which includes handling queues, reissues, handling advanced fares and ticketing etc. To provide support during business contingency which may arise including mass disruptions. Responsible for checking and authorizing Automated Ticket Sales reports including reconciliation and related documentation. Ensure audit compliance. To deliver departmental and/or team targets to attain customer service and revenue. To play a leading role in an ongoing programme of process and quality improvement through the implementation of new technology and new working method. To maintain data protection and confidentiality for both staff and customers. Responsible for self-development to ensure own technical and product knowledge is kept up-to-date. Undertake any contact centre related jobs entrusted from time to time. Eligibility: Travel industry/call centre experience preferred Excellent communication skills both oral and written. Strong conflict/objection handling skills Customer Service background preferred Flexible with shift working environment

Role & responsibilities : Job involves handling travel requirements of corporate and institutional clients of the company. The candidates: Must have Knowledge of CRS (computerized Reservation System) Galileo Shall have Diploma in Travel Tourism / IATA Courses etc. Handle Independently Domestic & International Air Tickets. Attend query on Phone, in person and in Mails. Candidate should have excellent communication and interpersonal Skill. Interested candidate may call or WhatsApp on 9650010291 between 10 am to 6 pm.

Role & responsibilities Training Delivery : Conduct new hire training on domain, communication, soft skills, and travel induction. Hiring & Onboarding : Identify and hire candidates matching client and process expectations. Performance Management : Take end-to-end ownership of training throughput, certification, and early production performance. Reporting : Share internal and client training reports accurately and on time. Content Creation & TNI : Conduct Training Need Identification and update pre-process modules accordingly. Knowledge Management : Implement monthly floor checks, refreshers, and upskill programs. Stakeholder Engagement : Effectively coordinate with internal teams and clients. Coaching & Development : Design and deliver interventions including one-on-one coaching, classroom sessions, and on-floor activities. Preferred candidate profile Training Delivery : Conduct new hire training on domain, communication, soft skills, and travel induction. Hiring & Onboarding : Identify and hire candidates matching client and process expectations. Performance Management : Take end-to-end ownership of training throughput, certification, and early production performance. Reporting : Share internal and client training reports accurately and on time. Content Creation & TNI : Conduct Training Need Identification and update pre-process modules accordingly. Knowledge Management : Implement monthly floor checks, refreshers, and upskill programs. Stakeholder Engagement : Effectively coordinate with internal teams and clients. Coaching & Development : Design and deliver interventions including one-on-one coaching, classroom sessions, and on-floor activities. If this opportunity aligns with your career goals, please share your updated CV at rimjhim.sharma@crescendogroup.in .

We are hiring for Travel Blended process(Voice + Backend) / Call at 9821574248 Eligibility:- 1. Minimum 6 months experience in GDS(Amadeus) 2. Experience of Issue & Reissue of tickets 3. Experience of manual fair calculation. 4. Excellent communications in english. Salary- Up to 4.8 LPA (Hick on last drawn) Attendance allowance - 4400 Night shift allowance 4400 Incentives - up to 15K Cabs- Both Side 5 days working / Rotational off Best Appraisal in the industry Amazing work environment Free flights for national travel (your + 2 Family members) Insurance (Medical & accidental) Loan accessibility (only for consumer based products) International Trip's if you perform well (response by company ) Job Security as it is a captive unit