1218 Gds Jobs - Page 17

Role Description: A training manager is responsible for identifying training needs, developing training programs, manage a team of trainers and ensuring effective employee development within an organization. Designation: Manager Process Training Key Responsibilities: Training and Development: Assist in designing and conducting training programs to enhance employee skills and improve organizational performance. This includes analyzing training needs and evaluating the effectiveness of training initiatives Training Operations: Help oversee daily operations, ensuring that the training runs smoothly and efficiently. This involves managing trainers, maintaining customer (internal and external) satisfaction and ensuring compliance with TP policies Supervision: Manage and supervise trainers, delegate tasks, and monitor performance to ensure that team goals are met. Provide guidance and support to team members as needed Administrative Duties: Perform various administrative tasks, such as scheduling trainers for training, preparing reports, trainer observations Training Needs Assessment: Analyzing employee skill gaps and identifying areas for improvement. Training Program Development: Designing and creating training materials, including presentations, manuals, and online modules. Training Delivery: Conducting training sessions, using various methods like classroom instruction, online modules, and on-the-job coaching. Evaluation and Feedback: Assessing the effectiveness of training programs and providing feedback to improve future training efforts. Process Documentation: Maintaining up-to-date process documentation and ensuring it is communicated effectively. Change Management: Supporting process changes by training employees on new procedures and technologies. Mentoring and Coaching: Providing guidance and support to employees as they learn and develop new skills. Reporting and Analysis: Tracking training progress, generating reports, and analyzing data to measure the impact of training. Domain Skills: Minimum 2 years of experience in International Travel and Hospitality specifically US Logistics Should have prior experience as Training AM or Training Lead Logistics Domain knowledge level expert Essential Skills: Strong Communication and Presentation Skills: Ability to clearly and effectively communicate training materials and concepts. Training and Facilitation Skills: Expertise in designing and delivering engaging and effective training programs. Interpersonal Skills: Ability to build rapport with employees and create a positive learning environment. Analytical Skills: Ability to assess training needs and evaluate the effectiveness of training programs. Technical Skills: Proficiency in using training technologies and platforms. Organizational Skills: Ability to manage time, prioritize tasks, and organize training materials. Role & responsibilities Preferred candidate profile

Responsible for providing clients with best flight deals. Converting the inbound English calls(U.S PAX) into sales. Knowledge of GDS (Amadeus) with Airport Codes. PPC/META Calls Experience. Share cv on whats app 8368904214 MENTION "Travel Sales" Required Candidate profile Share cv on whats app 8368904214 MENTION "Travel Sales" References appreciated!!!

* Manage inbound queries related to flight bookings, cancellations, reschedules, and travel-related issues * Provide assistance through chat and voice support * Ensure timely resolution and follow-up of customer concerns Salary - 30k CTC + Inc + OT Required Candidate profile * UG/Graduate with min 6 months of International BPO Exp * Excellent English communication skills * Comfortable with Rotational shift To Apply Contact Vanshika - 8920557308 (Call/Whatsapp) Perks and benefits Over Time Cab facility Retention Bonus of 60k

[ONLY GRADUATES] INTERNATION CUSTOMER SERVICE -Fresher : (22.5 K In-Hand) -Experience: Up to 32k In-hand -Both sides Cabs -Rotational Shifts (night allowance-200rs) -5 Days working 2 days off -Location - Gurugram SEC 49 -Free Amadeous GDS Training Required Candidate profile -ONLY Candidates with excellent communication skills are selected - okay with day and night shifts (last shift for females ends at 1:30am) -must be open to relocation if not in the hiring zone list

6 months of international voice experience Excellent communication skills required. Salary- Upto 50k ctc Plus incentives Experienced candidates. 60k Retention Bonus Required Candidate profile 5 days working Both side cabs Rotational shift Rotational off

REQ- UK travel sales agents ppc salary -75k +incentives exp - 2 years Location- delhi / gurgaon 5 days shifts / night shifts NO CCE / NO BACKEND APPLY NOW send me your cv on whatsapp - 8512850830

Hi All!!! Travel Sales Consultant Sal- 65k +incentive Min 1 yr exp must in travel sales process ppc or meta calls 5 days working Location - Delhi/ Noida / Gurgaon / Dehradun Call / Whats app HR 9060745209 Email: monamsingh782@gmail.com Required Candidate profile Call / Whats app HR 9060745209 Email: monamsingh782@gmail.com

Candidate Eligibility Criteria Education: Graduation & UG with 6 months of customer care Exp. Experience: Minimum 6 months exp in Travel Process Skill Set: B2 level communication Domestic Process Process Type: Blended Voice, Email & Chat Shifts: 24x7 rotational (Candidates must be comfortable with night shifts) Week Offs: Rotational Cab Facility: One-side cab during odd hours (window: 7 PM 6 AM) Process Operating Hours: 8:30 AM to 8:30 PM Salary upto 4.1 LPA Milki Bisht 9151206474 Email id milki.bisht@nlbtech.in

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. SLA Management: Lead initiatives to meet contractual SLAs related to quality audit targets, ensuring timely and accurate delivery. Risk Identification & Feedback: Identify operational risks and provide feedback with actionable recommendations based on audited interactions, adhering to specified timelines. Team Briefings: Conduct regular team briefings to discuss performance, share qualitative insights, address process updates, and review top errors identified through monitoring and Q&A sessions. Calibration & Quality Sessions: Lead calibration sessions and transaction checks with cross-functional teams to ensure the alignment and consistency of quality standards. Data Analysis: Produce and monitor variance and flux analysis to pinpoint improvement opportunities in processes and operations. Regular Performance Checks: Conduct routine checks to detect and address abnormalities, ensuring these are communicated to relevant internal teams for timely resolutions. Coaching & Mentoring: Coach agents on key performance metrics (FCR, C-SAT, AHT), provide ongoing feedback for continuous improvement, and foster a culture of self-improvement. Visual Management: Track team-wise daily and month-to-date (MTD) performance in quality, CSAT, and CCR, identifying gaps and recommending actionable solutions for improvement. Collaboration: Partner with training and supervisory teams to update training materials and address focus areas for continuous quality enhancement. Mentorship: Mentor junior team members, supporting their skill development and overall growth within the team. Client Liaison: Collaborate with clients to propose and implement quality improvement initiatives, ensuring that all recommendations align with client expectations and business goals. Knowledge & Skills: Language Proficiency: Fluency in English with strong verbal and written communication skills. Interpersonal Skills: Ability to engage and build rapport with a diverse, multicultural team. Coaching & Feedback: Strong coaching skills, with the ability to provide constructive feedback and support team development. Analytical & Listening Skills: Excellent listening abilities and strong analytical skills to identify issues, suggest improvements, and drive data-based decisions. Experience: At least 1 year of experience in a similar role within a BPO or contact center environment. Experience in chat processes is mandatory. Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint). Education: Graduate in any discipline. What's Expected: Ability to mentor and coach teams, driving continuous improvement in quality performance. Passion for delivering measurable quality outcomes and client satisfaction. Strong problem-solving skills with the ability to implement data-driven solutions. Expertise in managing multiple stakeholders and clients to achieve operational excellence. What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Extensive training and development throughout your tenure A world-class work culture you won't want to miss! Interested candidates can apply directly or share their resume on sonam.singh1@igtsolutions.com

Hiring for Leading ITES Company In Gurgaon for Customer Support - Travel Process Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Responsibilities: Manage international & domestic air tickets via GDS systems Ensure accurate pricing & availability information Provide exceptional customer service throughout booking process

Hiring For US / UK Travel BPO With Meta / PPC Call Experience Cruise/ Flight Sales Experience must Fluent English communication Open For immediate joining and rotational shift must "No other Process Experience can apply Call Shristi 7838882457 Required Candidate profile Below Mentioned Current profile and Salary Brackets Customer Support- 30 to 45 k ( GDS must) Sales - 40 to 65 k ( PPC/Meta/ Cruise) SEO - 30 k * Fresher (Sales Only) Salary Upto 25 k (Limited option) Perks and benefits Both side transport Meal incentive

[ONLY GRADUATES] CUSTOMER SERVICE (voice process) -Fresher : (22.5 K In-Hand) -Experience: Up to 32k In-hand (based on exp in months) -Both sides cabs be in the hiring zone -Rotational Shifts (night allowance) Required Candidate profile -ONLY Candidates with excellent communication skills are selected - okay with day and night shifts (last shift for females ends at 1:30am) -must be open to relocation if not in the hiring zone list

Checking/Supervising overall performance of the team. Conduct Team meetings and discuss evaluation scores, common fatal and share best Practices. Identify common Areas of Improvement and conduct refresher trainings. Required Candidate profile Excellent knowledge of business understanding of Travel Technology (computer reservations systems, GDS systems and e-travel), Amadeus & Galileo mandatory. Candidates ready to relocate can apply.

Role & responsibilities Travel customer service/ Air ticketing Preferred candidate profile GDS/Amadeus/sabre 2 year experience required Perks and benefits 5 days working both side cab rotational shift salary up to 34.5k inhand

we are hiring for TRAVEL SALES executive 1 year GDS experience person can apply . also hiring for international and Domestic BPO Fresher and experience both can apply.

Call/whats app HR Monam 9060745209 Email: monamsingh782@gmail.com Travel Consultant Spanish Bilingual/US /UK PPC/Meta Calls Min 1 year travel sales experience mandate Loc-Gurgaon/Delhi/Noida/Dehradun Salary upto 60K + Unlimited Incentives Required Candidate profile Call/whats app HR Monam 9060745209 Email: monamsingh782@gmail.com

Sneha @8448100705 Experienced Travel Sales Consultant, Cruise/PPC/Meta Calls Travel sales for the PPC Campaign Minimum 1 year travel sales experience mandatory Location-Gurgaon/Delhi Salary up to: 40k-60K + Lucrative Incentives immediate joiner Required Candidate profile Need an International Travel Sales process Hiring for Hotel Travel Sales Hotel sales and Quick books Sales Process Location: Gurgaon/Delhi Salary up to 40k-50k Need only immediate joiners 8448100705

Hey Jobseekers We are looking for a dedicated/ professional and detailed oriented CCR for an Airline Process. This role involves providing customer service support on calls for airline process.We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves providing exceptional service to customers through various communication channels (phone) addressing their travel-related inquiries, and assisting with bookings, cancellations, and changes to ensure a seamless and positive experience. Who we are looking for? Customer Assistance: Handle inbound customer calls and timely information about flight bookings, hotel reservations, car rentals, and travel packages. Customer-Centric Approach: A strong focus on delivering excellent customer service, demonstrating patience and empathy when handling challenging customer situations. Problem-Solving Ability: The ability to troubleshoot and resolve customer issues quickly, utilizing available resources and knowledge. Multitasking: Capable of handling multiple customer inquiries and tasks simultaneously while maintaining a high level of service. Attention to Detail: Ensure the accuracy of bookings, changes, and customer data, as well as adherence to Expedias policies and procedures. Adaptability: Comfortable with working in a fast-paced environment, including managing shifting priorities and handling a variety of customer requests. Technical Proficiency: Familiarity with customer service software, booking systems, and basic office tools. Experience with CRM platforms is a plus. Teamwork: Able to collaborate effectively with other team members and departments to resolve customer issues and share knowledge. Time Management: Strong organizational skills and the ability to meet performance targets and deadlines while maintaining service quality. Preferred Qualifications and Experience: Previous experience in a customer service role, especially within the travel, hospitality, or BPO industry. Minimum Bachelor's degree/ Under grad drop out Excellent communication skills What you will be signing up for? Promising career progression Best in industry compensation Transport facility Comprehensive training and development throughout your tenure World class work culture, you would not want to miss! WALKIN Timing: 11am - 3pm POC- HR TANYA Carry your CV And Passport size photo. Mention (HR Tanya) on top of cv. Whatsapp your CV on 9289837643

Dear Aspirants, Call/Whats app 8368904214 Travel Consultants(US/UK/SPANISH Bilingual) Min 1 year experience in travel sales process is must, excellent communication. Location-Gurgaon/Delhi/Noida Max salary of 65k + Lucrative incentives Required Candidate profile Call/Whats app 8368904214

We are looking for experienced UK Travel sales consultant Candidate must have min 2 yr of relevant experience Must have good knowledge of Amadeus Salary Bracket 55k to 75k + incentives Call/Whatsapp at 8174083320 __ Rgds. HR Team

Hiring for Travel Process Fresher with GDS exp can apply Fresher 20,000 in hand salary upto 32k in hand Rotational for males Day shifts for females 5.5 days working Noida location Call or whatsapp Imaad @ 91036 13849

Min 1 year of experience in US or UK travel process, excellent comms. Sell Flight tickets and manage travel sales Location-Gurgaon/Delhi/Noida Salary - Hike on last drawn plus incentives 5 days working Rotational shifts Call FATIMA 9990683423 Required Candidate profile Call FATIMA 9990683423

Required US Travel Sales / UK / Spanish Both Experience - Min 1 Year In Travel Process PPC N Meta Calls Salary - upto 70k Plus Unlimited Incentives Location - Noida / Gurgaon Cab / TA + Meals yes Share CV / Contact Me 7991129288