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1.0 - 6.0 years
0 - 0 Lacs
delhi, noida, gurugram
On-site
Watsapp details to HR Mamta 9903044494 Required - Ticketing Executive Minimum 1yr exp req in ticketing Knowledge of Amadeus Mandate Both side cabs provided (West Delhi , Noida, Faridabad) Salary upto 45k Immediate joiners needed Walkin drive on 16th & 17th (5pm Onwards)
Posted 2 weeks ago
3.0 - 5.0 years
0 - 0 Lacs
delhi
On-site
Required Team leader with min. 3 yrs of exp. Salary upto 70 K Ticketing AGENTS - should know about Amadeus - salary around 45 K QA - salary 45 K CCE - sal up to 45 K Spanish Bilingual agents - salary upto 50 K PPC OR META calls Alternate Saturday is off shift 8.30 PM to 4.30 AM - Both side cabs Contact Fatima: 9990683423
Posted 2 weeks ago
1.0 - 5.0 years
4 - 4 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 2 weeks ago
1.0 - 4.0 years
3 - 4 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year exp in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 2 weeks ago
1.0 - 5.0 years
3 - 4 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support - Travel Process Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 2 weeks ago
1.0 - 5.0 years
0 Lacs
karnataka
On-site
You are a highly motivated and experienced Team Lead/Junior Manager responsible for managing a team of Customer Experience Specialists within our Flights Line of Business. Your role is crucial in ensuring a seamless and positive experience for customers booking flights through our platform. You should have a strong understanding of the flight/travel industry, especially on GDS (Amadeus & Travelport), excellent analytical skills, and proven people management abilities. Your responsibilities include ensuring exceptional customer service across all channels (phone, email, chat, social media), handling escalated customer issues and complex inquiries, identifying trends in customer complaints and feedback, and proactively seeking opportunities to enhance the customer experience. You will also monitor key performance indicators, implement process improvements, collaborate with other departments, and stay updated on industry trends. For reporting and analysis, you will prepare regular reports on team performance and customer experience metrics, analyze data to identify trends for improvement, and use data to make informed decisions about resource allocation and process enhancements. Qualifications for this role include a Bachelor's degree in a related field, 1-3 years of customer service experience in the flight/travel industry, proven team management experience, knowledge of flight/travel terminology, processes, and GDS systems, excellent analytical and problem-solving skills, strong communication abilities, proficiency in CRM software, and a strong customer focus. Preferred qualifications include experience with Amadeus/Travelport, proficiency in Microsoft Office and Google tools, familiarity with customer satisfaction metrics, and measurement methodologies. Join us for a collaborative, output-driven program that promotes cohesiveness across businesses through technology. You will have the opportunity to increase cross-sell opportunities, receive feedback from peer teams, and earn respect through your support of their goals. If you are the right fit, we believe in creating wealth for you. With over 500 million registered users, 21 million merchants, and a vast depth of data in our ecosystem, you can be part of India's largest digital lending story. Embrace this opportunity to democratize credit for deserving consumers and merchants.,
Posted 2 weeks ago
0.0 - 3.0 years
0 Lacs
chandigarh
On-site
Job Description Flight Fare Experts is a growing travel agency based in New Zealand, specializing in providing flight booking services over the phone. We support international flight bookings, hotel bookings, and holiday packages through our branches nationwide. Leveraging our strengths in travel and technology, we ensure transparent pricing and seamless operations for our clients. Our focus is to deliver top-notch customer service and make travel planning effortless. This is a full-time on-site role for a Travel Consultant located in Zirakpur. As a Travel Consultant at Flight Fare Experts, you will be responsible for managing and arranging travel plans for clients, providing travel consulting services, and handling reservations. Your role will involve assisting customers in booking flights, hotels, and ensuring a smooth travel planning experience. To excel in this role, you should possess Travel Consulting and Travel Management skills, be experienced in making Travel Arrangements and handling Reservations, and have strong sales skills. Excellent communication and interpersonal skills are essential to effectively interact with clients. You should have the ability to work efficiently in a fast-paced environment and be proficient in travel booking software and tools, especially GDS like Amadeus. A minimum of 6 months to 1 year of experience in the travel industry is required for this position. Proficiency in Hindi, English, and Punjabi languages is preferred to cater to a diverse clientele. Join our team at Flight Fare Experts and be part of a dynamic environment where your expertise in travel consulting will contribute to creating memorable travel experiences for our clients.,
Posted 2 weeks ago
3.0 - 6.0 years
2 - 5 Lacs
Gurugram
Work from Office
Voice Travel Help Desk - 1-3 Yrs | Amadeus Mandatory(Min 1 Yr Exp) | Graduates Only Location- Gurgaon Salary Upto 4.5L to 5L Shift – 24X7 | 4/5 Days working Immediate joiners Only contact- 8929448461 [harjas] harjasimaginators@gmail.com Required Candidate profile Min. 1-3 yr exp required in Travel Process Amadeus Mandatory(Min 1 Yr Exp) Noida & Faridabad Non Hiring Call Harjas Kaur 8929448461 harjasimaginators@gmail.com
Posted 2 weeks ago
1.0 - 6.0 years
4 - 8 Lacs
Noida, New Delhi, Gurugram
Work from Office
Req-Travel Sales Agents (ppc calls ) ENGLISH & SPANISH Exp- 2 years Salary - 65k Location - delhi / gurgaon 5 days working / night shifts NO CCE / NO Backed immediate joiner Only send me your cv on whatsapp - 85128 50830
Posted 2 weeks ago
3.0 - 6.0 years
2 - 5 Lacs
Gurugram
Work from Office
Voice Travel Help Desk - 1-3 Yrs | Amadeus Mandatory(Min 1 Yr Exp) | Graduates Only Location- Gurgaon Salary Upto 4.5L to 5L Shift – 24X7 | No Cabs | 4/5 Days working Immediate joiners Only | 1Yr Contract ODD HOURS CAB FACILITY Required Candidate profile Min. 1-3 yr exp required in Travel Process Amadeus Mandatory(Min 1 Yr Exp) Noida & Faridabad Non Hiring Contact Aparupa ( 9311697179) aparupa.imaginators@gmail.com
Posted 2 weeks ago
1.0 - 6.0 years
4 - 7 Lacs
Noida, New Delhi, Gurugram
Work from Office
Req - travel sales agents (PPC ) salary - 60k +incentives Exp - 1 year Location - delhi / noida / gurgaon 5 days working / night shifts cab - yes interview process - f2f immaidate joiner only drop your cv - 8512850830
Posted 2 weeks ago
3.0 - 7.0 years
12 - 22 Lacs
Bengaluru
Work from Office
We are seeking a skilled and motivated Full Stack Engineer with 2.6+ years of hands-on experience in Node.js, React.js, and Next.js. You will be working on high-impact, scalable web applications as part of a fast-paced product development team. Required Candidate profile Worked in any GDS is a plus point Node.js, Express.js, React.js, and Next.js, Mysql Solid understanding of RESTful APIs and backend integrations. Strong knowledge of databases such as , MySQL
Posted 2 weeks ago
2.0 - 7.0 years
2 - 5 Lacs
Navi Mumbai
Work from Office
WNS (Holdings) Limited (NYSEWNS) , is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence. . Job description: Ticket issuance, reissuances (exchanges), deep SME in fare rules, schedule changes, name corrections, MCOs, Residuals, manual calculations, complex itineraries (international, multi-destination, different currencies), etc. Microsoft Office application skills, including Outlook, and Excel Ability to handle/diffuse difficult or irate customers effectively; ability to set expectations and deliver information in a positive way Ability to provide an experience and interaction that reduces customer effort and creates loyalty with customers Minimum 2 years of Sabre and Amadeus working experience a MUST, must be adept at the latest versions of both GDS’s Excellent fluency in English - Proficiency & Comprehension (spoken and written) Qualifications Graduates/Under Graduates
Posted 2 weeks ago
1.0 - 6.0 years
2 - 4 Lacs
Mumbai
Work from Office
working knowledge on Farefiling/ PRA/ CRA/ GDS/ Amadeus/Galileo platform will be an added advantage. Experience in booking reservations, cancellation of reservations, fare calculations will be added advantage. Candidate with IATA course/certification will be preferred. Candidate should be able to maintain the highest level of quality and achieving team targets as per the process specifications. IATA Fresher’s can apply. Experience in travel background of minimum 1 years will be added advantage Candidate should be comfortable with rotational shift including night shifts Walk in for an interview between Monday to Friday at 12.00 pm to 4.00 pm at WNS,Gate no 2,Plant 5, Vikhroli west Qualifications Any Graduate and Under Graduate Additional Information Night Shifts/Rotational Shifts
Posted 2 weeks ago
2.0 - 4.0 years
3 - 5 Lacs
Hyderabad
Work from Office
Job Summary: We are seeking a dynamic and customer-focused Travel Consultant to handle holiday packages and air ticketing services. The ideal candidate should have experience in crafting customized domestic and international travel itineraries, handling flight reservations, and delivering excellent customer service. A strong knowledge of destinations, airlines, travel platforms, and visa procedures is essential. Key Responsibilities: Plan and sell customized domestic & international holiday packages Book flights using GDS or online portals (Amadeus, Galileo, Sabre preferred) Provide detailed travel itineraries with cost breakdowns Coordinate with suppliers, hotels, and DMCs for bookings Assist clients with travel insurance, visa documentation & other formalities Handle customer queries, cancellations, and rescheduling efficiently Maintain client records and follow-up for repeat business Stay updated on travel trends, airline policies, and destination rules Required Skills: Good knowledge of GDS/CRS systems Excellent verbal and written communication Strong negotiation and vendor coordination skills Attention to detail and time management Customer-first attitude and a proactive problem-solver Familiarity with MS Office and travel booking tools
Posted 2 weeks ago
0.0 - 5.0 years
2 - 5 Lacs
Mohali
Work from Office
Job Decription- Travel Consultant(Sales) Job Title: Travel Consultant Sales Company: NVAG Business Solutions Pvt. Ltd. Location: Mohali, Punjab Experience Required: 1-3 years Salary: 20-35k+ Incentives Industry: Travel & Tourism Employment Type: Full Time Work Mode: In-office About Us: NVAG Business Solutions Pvt. Ltd. is a fast-growing organization offering travel services to clients across the globe. With a focus on quality, customer satisfaction, and performance, we are expanding our sales team and looking for passionate individuals who are enthusiastic about travel and driven by targets. Role Overview: We are hiring a Travel Consultant Sales who will be responsible for handling inbound and outbound travel queries, converting leads into successful bookings, and providing excellent customer support throughout the travel process. Key Responsibilities: Handle inbound & outbound sales calls and convert leads into bookings. Understand client travel preferences and Make Travel Reservations for Flights. Upsell additional travel services such as hotel bookings, flights, insurance, and tour activities. Maintain strong follow-up with prospective clients to close sales. Coordinate with airlines, hotels, and vendors to ensure smooth travel arrangements. Keep CRM systems updated with customer interactions and booking records. Meet and exceed monthly/quarterly sales targets. Desired Candidate Profile: Graduate in any stream; travel/tourism background preferred. 1-3 years of experience in travel sales, BPO sales, or a similar customer-facing role. Excellent communication and interpersonal skills. Strong negotiation and problem-solving abilities. Proficiency in MS Office; experience with GDS systems (Amadeus) or travel CRMs is a plus. Passionate about travel and goal-driven. What We Offer: Competitive salary with high earning potential through incentives. Supportive and growth-focused work environment. Opportunities for internal promotions and skill development.
Posted 2 weeks ago
1.0 - 6.0 years
2 - 5 Lacs
Faridabad, Gurugram, Delhi / NCR
Work from Office
- Salary Upto 34,000 in hand + incentives - 6 months GDS Amadeus experience is mandatory - Excellent communication - 5 Days working - Rotational shifts and week-offs - Both side Transport - Gurgaon Call or whatsapp Imaad @ 91036 13849
Posted 2 weeks ago
3.0 - 6.0 years
2 - 5 Lacs
Gurugram
Work from Office
Voice Travel Help Desk - 1-3 Yrs | Amadeus Mandatory(Min 1 Yr Exp) | Graduates Only Location- Gurgaon Salary Upto 4.5L to 5L Shift – 24X7 | No Cabs | 4/5 Days working Immediate joiners Only | 1Yr Contract ODD HOURS CAB FACILITY Required Candidate profile Min. 1-3 yr exp required in Travel Process Amadeus Mandatory(Min 1 Yr Exp) Noida & Faridabad Non Hiring Call Deepanshi 8920254429 deepanshi.imaginators@gmail.com
Posted 2 weeks ago
1.0 - 2.0 years
2 - 4 Lacs
Mumbai, Thane, Navi Mumbai
Work from Office
Job Opening: Fare Audit Executive (Amadeus/ITA) Location: Airoli, Navi Mumbai Working Days: 5 days a week Salary: Up to 4.5 LPA Qualification: Graduate Process: Airline Process Requirements -Immediate Joinner or 60 days Notice period Key Responsibilities: Perform accurate fare calculations as per airline contracts and GDS guidelines. Handle reissue and rebooking of tickets with attention to pricing accuracy. Review and resolve ADM/ACM (Agency Debit/Credit Memos) . Manage and respond to fare disputes raised by internal or external teams. Work with SPA (Special Prorate Agreements) and ensure correct fare application. Update and verify data in Prime Reflection systems. Maintain records of inward and outward transactions and fare audit trails. Required Skills: Strong knowledge of GDS platforms (Amadeus/ITA) . Good understanding of airline fare rules, taxes, and booking class hierarchies. Attention to detail and strong analytical abilities. Experience in handling ADM/ACM and fare dispute processes. Interview Details: Time: 2:00 PM to 3:30 PM Venue: Reliable Plaza, IT Park, 5th Floor, K-10 Liberty Tower, Thane-Belapur Road, Airoli, Navi Mumbai 400708. How to Apply: Interested candidates can share their updated resume on the number below: Kiran Shetty 9372194940
Posted 2 weeks ago
3.0 - 6.0 years
2 - 5 Lacs
Gurugram
Work from Office
Voice Travel Help Desk - 1-3 Yrs | Amadeus Mandatory(Min 1 Yr Exp) | Graduates Only Location- Gurgaon Salary Upto 4.5L to 5L Shift – 24X7 | No Cabs | 4/5 Days working Immediate joiners Only | 1Yr Contract ODD HOURS CAB FACILITY Required Candidate profile Min. 1-3 yr exp required in Travel Process Amadeus Mandatory(Min 1 Yr Exp) Noida & Faridabad Non Hiring Call Vikas 8527840989 vikasimaginators@gmail.com
Posted 2 weeks ago
8.0 - 10.0 years
15 - 27 Lacs
Gurugram
Work from Office
Role & responsibilities Project Delivery & Management: Lead the planning, execution, and delivery of Airline IT projects and programs ensuring they meet scope, schedule, quality, and budget. Define project scope, milestones, and resource allocation in coordination with client and internal teams. Manage risks, issues, and dependencies proactively to minimize delivery impact. Stakeholder Collaboration: Act as the primary technical liaison between client stakeholders, internal technical teams, and business units. Facilitate clear communication, expectation management, and alignment across all project participants. Drive regular status updates, steering committee meetings, and project review sessions. Technical Leadership: Provide technical guidance and mentorship to development, QA, and operations teams. Ensure adherence to best practices, quality standards, and compliance with airline industry regulations. Evaluate and implement technology solutions that enhance project outcomes. Domain Expertise: Leverage deep understanding of airline operations such as reservation systems, departure control systems, loyalty programs, flight operations, baggage handling, or revenue management. Translate airline business requirements into technical solutions. Stay updated with latest airline industry trends and IT innovations to advise clients effectively. Team & Vendor Management: Coordinate internal teams (developers, testers, analysts) and third-party vendors to ensure seamless integration and delivery. Manage resource utilization and team performance aligned with project goals. Preferred candidate profile Bachelors or Master degree in Computer Science, Engineering, Information Technology, or related field. Proven experience (7+ years) in technical delivery or project management roles in Airline IT or Aviation domain. Strong understanding of airline industry business processes and IT systems (e.g., PSS, GDS, DCS, loyalty platforms). Experience managing large-scale IT projects/programs using Agile, Waterfall, or hybrid methodologies. Excellent client-facing skills and ability to manage stakeholder expectations. Strong leadership, communication, and interpersonal skills. Ability to manage multiple projects simultaneously and work under pressure. Familiarity with airline compliance standards and regulatory requirements. PMP, Scrum Master, or equivalent certification is a plus. Preferred Skills: Experience with airline IT software vendors (Amadeus, Sabre, SITA, etc.). Knowledge of cloud platforms, integration technologies, and API management relevant to airline IT. Strong problem-solving skills and decision-making capabilities. Ability to foster collaboration in cross-functional and cross-geographical teams.
Posted 2 weeks ago
1.0 - 6.0 years
5 - 8 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Role : US or UK Travel sales agents Calls - PPC and meta Location - Delhi, Noida and Gurugram Experience- Min. 9 months in travel industry Salary upto 70k Contact FATIMA 9990683423
Posted 2 weeks ago
1.0 - 5.0 years
3 - 4 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support - Travel Process Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 2 weeks ago
1.0 - 4.0 years
3 - 4 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year exp in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 2 weeks ago
1.0 - 5.0 years
4 - 4 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 2 weeks ago
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