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Systems Engineer -Genesys PureCloud-Voice

Infosys BPM

3.0 - 6.0 years

Pune

Work from Office

Role- Systems Engineer - Genesys PureCloud-Voice Location-Pune Experience-3+years Education-BE/BTECH Skills required: Work experience on Genesys PureCloud voice {Contact Center}. Work experience on call flow development using Genesys Architect. Work experience on GCV and SIP BYOC carriers. Knowledge / Work experience of Genesys APIs Good communication (Written and Oral). Job Responsibilities: Work on BAUs (Incidents and Requests) of various projects located across regions as per agreed SLA. Troubleshooting of WebRTC clients / BYOC trunks / SIP / Voice Quality and coordinate with relevant stakeholders/Vendors until the issue gets resolved. Communicate to Lead(s)/Manager(s) about escalated/rec...

Posted 5 days ago

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