Guest Relations Greet and welcome guests in a professional and friendly manner. Handle guest inquiries, provide information about hotel facilities, services, and local attractions. Manage complaints and resolve issues promptly. Front Desk Operations Perform check-in and check-out procedures efficiently. Handle reservations, cancellations, and modifications (in person, over phone, or online). Maintain accurate records of room availability and guest accounts. Communication & Coordination Answer phone calls, emails, and messages courteously. Coordinate with housekeeping, F&B, and other departments to ensure guest satisfaction. Maintain smooth communication between guests and management. Administrative Duties Process payments (cash, credit card, online). Maintain front desk records, guest registers, and reports. Ensure compliance with hotel policies, safety, and security procedures. Skills & Requirements: Pleasant personality, good communication & interpersonal skills. Proficiency in computer basics (MS Office, email, hotel software preferred). Multitasking and problem-solving ability. Professional grooming and presentation. Ability to handle pressure during peak hours. Job Type: Full-time Pay: From ₹9,000.00 per month Benefits: Food provided Paid sick time Paid time off Language: English (Preferred) Work Location: In person
Guest Relations Greet and welcome guests in a professional and friendly manner. Handle guest inquiries, provide information about hotel facilities, services, and local attractions. Manage complaints and resolve issues promptly. Front Desk Operations Perform check-in and check-out procedures efficiently. Handle reservations, cancellations, and modifications (in person, over phone, or online). Maintain accurate records of room availability and guest accounts. Communication & Coordination Answer phone calls, emails, and messages courteously. Coordinate with housekeeping, F&B, and other departments to ensure guest satisfaction. Maintain smooth communication between guests and management. Administrative Duties Process payments (cash, credit card, online). Maintain front desk records, guest registers, and reports. Ensure compliance with hotel policies, safety, and security procedures. Skills & Requirements: Pleasant personality, good communication & interpersonal skills. Proficiency in computer basics (MS Office, email, hotel software preferred). Multitasking and problem-solving ability. Professional grooming and presentation. Ability to handle pressure during peak hours. Job Type: Full-time Pay: From ₹9,000.00 per month Benefits: Food provided Paid sick time Paid time off Language: English (Preferred) Work Location: In person