Training Content Manager-Cross Sell IDFC FIRST Bank

5.0 - 9.0 years

0 Lacs

thane, maharashtra

On-site

The Training Content Manager - Cross Sell role within Retail Banking > Cross Sell > COE involves creating and overseeing innovative, engaging, and user-friendly content for over 2,000 learners across various Turbo centers. As the evangelist for leveraging new technologies, you will develop and review compelling sales and e-learning scripts, lesson plans, assessments, training modules, micro-learning modules, videos, games, and simulations to enhance the learning experience of frontline staff throughout their lifecycle. Your primary focus will be to develop and maintain scalable training content for Turbo Cross Sell across the organization. Your responsibilities will include strategizing, analyzing, and implementing training solutions through various modes such as classroom, eLearning, blended, digital, and game-based learning for new hire orientation and product campaigns. You will collaborate with internal stakeholders to evaluate existing content and programs, make recommendations for improvements, and ensure long-term strategic success. Additionally, you will work closely with Product, Ops, Training, Quality, and other teams to ideate, develop feedback, and create content materials that align with learning objectives. Designing, producing, and editing a range of content documents will be a crucial part of your role. This includes sales scripts, lesson plans, ILT training modules, e-learning content, gamified modules, simulations, assessments, and micro-learning modules. You will also need to ensure regular updates to the content based on product changes, adhere to instructional design principles, conduct reviews, and coordinate with vendors for content development tasks. Furthermore, you will be responsible for organizing learning materials into a central library resource, directing structured learning experiences, implementing AI in learning design, and managing the activities of content specialists. Team management, upskilling, and training on design and instructional design principles will also be part of your responsibilities. To qualify for this role, you should have a graduation and post-graduation degree in any field, along with at least 5-7 years of experience as an Instructional Designer specializing in training content creation. Additionally, you should have a minimum of 3 years of experience in leading a team of at least 3 members in content design, implementation, and management. Familiarity with ID principles like SAM, ADDIE, BLOOMS taxonomy, and the ability to identify Training Needs through interactions with internal stakeholders and frontline staff will be beneficial for this role. A proficiency in Hindi or other Indian languages is an added advantage.,

Posted 2 weeks ago

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