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1 - 5 years
3 - 6 Lacs
Hyderabad
Work from Office
Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role with Gaming experience with Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Hyderabad SALARY STRUCTURE : Upto Rs 4 LPA -- FOR 1+ Years of Exp Upto Rs 6 LPA -- FOR 2+ Years of Exp Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests Roles and Responsibilities of Service Desk in an International Chat Process: Provide technical assistance to customers via chat and voice channels. Troubleshoot and resolve technical issues related to gaming consoles. Assist customers in setting up and configuring gaming device hardware and software. Educate customers about products, services, and features. Provide detailed information on subscription plans, game titles, and additional offerings. Guide users through troubleshooting steps and self-help resources. Create and maintain support tickets for customer interactions. Document all interactions accurately in the CRM system. Ensure timely follow-up and resolution of open tickets. Required Skills: Experience in the console gaming industry is mandatory. Excellent verbal and written communication skills. Strong decision-making and analytical abilities. Demonstrate patience and a passion for problem-solving. Ability to use knowledge bases and tools effectively. " Note:- This is a WFO Profile and Candidate should be comfortable working for Hyderabad because this profile is available for this location. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - "SD HYDERABAD with GAMING EXPERIENCE" WITH RESUME . AREESHA-9628373763 DIVYA-9821182650 Reba-9628373764 SIYA-7565006262
Posted 4 months ago
1 - 4 years
3 - 6 Lacs
Hyderabad
Work from Office
.Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING ITES MNCs - INTERNATIONAL Process in Hyderabad -- Candidates residing in Hyderabad may apply for the same NOTE :- Need Immediate Joiners Only Need Excellent English Communication . Need International Gaming Experience Only . Job Description Biggest MNC in India - Hyderabad. ( excellent English communication needed skills mandatory ) Profile 1 Graduates with 1 year of international experience in gaming process Salary upto 4 LPA 5Days working/Rotational shifts/Cabs Available. Profile 2: Graduates with 2 year of international experience in gaming process Salary upto 6 LPA 5Days working/Rotational shifts/Cabs Available. Technical Support Gaming Process Role: Technical Support: Provide technical assistance to clients via cellphone, electronic mail, or chat. Troubleshoot and remedy technical issues promptly Assist clients in putting in place and configuring gaming device hardware and software program. Product and Service Information: Educate clients approximately gaming products, services, and features. Provide precise information on subscription plans, recreation titles, and extra services. Guide users via troubleshooting steps and self-help resources. Documentation and Ticket Management: Create and maintain guide tickets for patron interactions. Document all interactions appropriately in the CRM system. Ensure well-timed comply with-up and resolution of open tickets. Quality Service Delivery: Deliver exceptional customer support by way of demonstrating terrific communiqu skills and technical knowledge. Meet or exceed certain service degree metrics for response time and problem resolution. Handle both basic and complicated inquiries professionally and successfully. Additional Responsibilities: Customer-Centric Attitude: Exhibit an ardor for supporting clients and resolving their issues. Demonstrate staying power, empathy, and energetic listening abilities. Technical Proficiency : Be familiar with gaming consoles, games. Have the ability to troubleshoot not unusual technical troubles. Communication Skills: Possess clear and concise verbal and written verbal exchange skills. Be capable to provide an explanation of technical principles to non-technical users. Problem-Solving Abilities: Apply an analytical mind-set to diagnose and solve problems successfully. FOR THE INITIAL SCREENING ROUND --- PLS CALL OUR EXPERT HR'S ON THE BELOW NUMBERS or WA with resume and profile interested & location . HR Divya 9821182650 HR Reeba 9628373764 HR Areesha 9628373763 HR Siya 7565006262 Thanks & Regards HR Divya KVC CONSULTANTS ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES## #gaming #gamingprocess #immediate joiners #hiring #bangalore #sd #servicedesk
Posted 4 months ago
0.0 - 1.0 years
1 - 2 Lacs
pune
Work from Office
We are hiring freshers to train in our game QA testing team. The role begins on internship and full-time role os offered to those who complete the internship successfully. This is a structured on-job training program offering live project exposure in video game testing and technical operations. The program is intended for individuals passionate about technology and gaming, seeking a foundation for a career in the IT and gaming industry. Key Responsibilities Participate in GameClouds on-job training sessions to build technical proficiency. Perform game level and concept testing under expert guidance. Conduct QA testing across multiple platforms (PC / mobile / console / XR). Engage in bug reporting and documentation as per project requirements. Collaborate with team members to achieve project milestones. Eligibility Criteria Graduates, undergraduates, or final-year students with a passion for gaming andtechnology. Strong English communication skills (written & verbal). Basic understanding of gaming concepts; prior exposure to tools like Unity, Unreal, orBlender is a plus. A laptop/desktop with sufficient hardware specifications to handle graphic-intensiveprograms (e.g., Unity, Blender). Ability to work night shifts and adapt to project-based learning
Posted Date not available
2.0 - 5.0 years
4 - 7 Lacs
mumbai
Work from Office
Experience Required: 2-5 Years of Experience As a QA Test Engineer, you would test our games before they are released, ensuring all new requirements are working as expected, and there are no defects in the game. You will coordinate with your team-mates to ensure testing is executed on schedule. What would you need to do (Role and Responsibilities) Test games and applications on both Android and IOS platforms. Collaborate with QA Engineers and Lead to develop effective strategies and test plans. Identify bugs and report on them with detailed and clear steps to reproduce. Isolating bugs and documenting steps to reproduce. Compiling the bugs in Jira and on Google Spreadsheets. Respecting the planning and deadlines in accordance with the entire team. Learn about and adhere to our internal systems, software and processes. Perform all types of testing including Functionality, Compatibility, Explorative, Usability and Regression. Suggest methods to improve the testing process. Provide feedback and suggestions to the QA Lead. Send a daily status report to the QA lead. Who could you be (Background and Experience) 2-3 years of experience in Mobile Game Testing. Working with a team of testers. Writing test cases based on documented requirements, and incorporating feedback from your Lead. Love playing games and have a knack for spotting problems. An ability to detect patterns and to explore user paths, so as to help determine hard-to-identify Steps To Reproduce.
Posted Date not available
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