GALAXY INDUSTRIAL EQUIPMENTS PVT. LTD. About Us: Galaxy Industrial Equipment Pvt. Ltd. is a renowned manufacturer specializing in Agitators, Vessels, Process Equipment, Heat Exchangers, and Skids. We deliver superior mixing technologies, innovative engineering solutions, and unparalleled service quality. Our commitment to excellence has earned us a strong reputation in the industry. We are seeking a dynamic, result-oriented field sales professional to join our sales team. The ideal candidate will have experience in selling industrial equipment and the technical knowledge to support customers with solutions tailored to their requirements. Job Title: Sales & Applications Engineer Location: Chennai Job type: Full Time, Permanent No. of Positions: 01 Experience: 3 to 6 years in industrial equipment sales, particularly in sectors like Agitators, Valves, Pumps, or Mechanical Seals. Qualification: B.E. Chemical Key Responsibilities: Enquiry Generation: Proactively generate sales leads through customer visits, cold calls, and networking within the assigned territory. Client Relationships: Build and maintain strong relationships with prospective and existing customers, fostering trust and engagement. Market Intelligence: Stay updated on upcoming projects, industry expansions, and new developments to identify potential business opportunities. Product Presentation: Present Galaxy’s product offerings, ensuring alignment with customers' technical requirements and collecting the necessary data for offer preparation. Sales Process Management: Handle offer preparation, submission, and negotiation of techno-commercial terms. Payment & Documentation: Ensure timely payment collection and follow-ups post order for document approvals and deliveries. Internal Coordination: Work closely with internal teams to ensure timely preparation and submission of offers. Reporting: Submit weekly and monthly reports on field activities, upcoming projects, offer submissions, sales projections, and payment collections. Key Skills: Strong understanding of technical requirements for industrial equipment and the ability to align product offerings to meet customer needs. Excellent communication, negotiation, and interpersonal skills. Understanding of commercial terms and conditions (T&C) is essential. Good knowledge of key industries in the assigned territory. Willingness to travel 3-4 days per week within the assigned territory. Benefits: Travelling Allowances Health Insurance To Apply: Share your CV on hr@galaxyprocess.in Website: www.galaxyprocess.in Show more Show less
Role & responsibilities We are seeking a detail-oriented Service Head/Manager to join our team. The ideal candidate will be responsible for overseeing post-installation service operations, ensuring customer satisfaction, and leading a team of service engineers. 1. Service Operations & Issue Resolution Manage and oversee the installation and after-sales service of supplied equipment at customer sites. Provide technical support and troubleshooting assistance to clients and internal teams. 2. Customer Coordination & Relationship Management Act as the primary point of contact for service-related escalations from customers. Conduct regular follow-ups with clients regarding service performance, feedback, and improvements. Provide technical guidance to customers for efficient equipment usage and maintenance. Prepare the O & M Manuals. 3. Team Leadership & Management Lead and manage a Service Technical Team of 1015 professionals. Assign tasks, monitor performance, and ensure timely resolution of service requests. 4. Coordination with Manufacturing & Other Departments Co-ordination with the manufacturing, sales, and design teams to ensure smooth operations and service efficiency. 5. Reporting & Documentation Maintain detailed service reports and records of equipment performance, failures, and corrective actions. Ensure service documentation is up-to-date and compliant with company policies and customer requirements. Analyze service trends and prepare reports for management on service effectiveness and improvement areas. Preferred candidate profile 05 - 08 years of experience in Manufacturing sector Team Leadership & Management: Ability to handle and guide a service team effectively. Excellent Communication Skills Strong knowledge of rotary equipment, Agitators, Gearboxes or Mechanical Seals and troubleshooting techniques. Ability to analyze, diagnose, and resolve technical issues efficiently. If you have the expertise and leadership to drive a service team effectively, we encourage you to apply and be a part of our dynamic organization!