103 Gainsight Jobs - Page 4

As a Gainsight / PSO Consultant at Zywave India, your role will involve being a technical and functional expert on Gainsight to support the customer success strategy. You will collaborate with global Professional Services and Operations teams to design, implement, and optimize Gainsight solutions for both internal and client-facing use cases. Your responsibilities will include technical configuration, integration, and business alignment, translating client success processes into Gainsight capabilities for seamless adoption. Additionally, you will engage with stakeholders from Product, Customer Success, and Technical teams. Key Responsibilities: - Act as the subject matter expert (SME) on Gai...

As a Gainsight / PSO Consultant at Zywave in India, you will play a crucial role in supporting the customer success strategy by being a technical and functional expert on Gainsight. Your responsibilities will include designing, implementing, and optimizing Gainsight solutions for both internal and client-facing scenarios. You will collaborate with global Professional Services and Operations teams to ensure seamless adoption and alignment with business processes. Key Responsibilities: - Act as the subject matter expert (SME) on Gainsight for Zywaves India team. - Own the configuration, customization, and administration of Gainsight across multiple business units. - Design and implement busine...

At AlgoSec, your contribution holds significance! You will be part of a global team that focuses on securing application connectivity across various environments including public cloud, private cloud, containers, and on-premises networks. As a Customer Success Associate for our Scaled Program, you will play a pivotal role in delivering value to customers through a one-to-many approach that incorporates defined playbooks, content delivery, and automation. Your responsibilities will include managing a sizable customer base within the scaled segment, segmenting customers based on various metrics to design tailored engagement strategies, executing digital-first programs such as emails, webinars,...

Job Description Core Responsibilities Trusted Advisor & Relationship Management Act as the primary point of contact and strategic advisor for enterprise customers. Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and Success Reviews to align customer objectives with Insightsoftware's solutions. Renewals & Retention Own the end-to-end renewals process: negotiate pricing, terms, and contracts by partnering with Sales, Legal, and Finance. Deliver renewal offers/quotes in a timely and accurate manner to drive operational efficiency and customer satisfactio...

The ideal candidate for the Customer Success Director position should have at least 15 years of experience in customer success, account management, or related roles, with a significant portion of that experience being in the SaaS industry. A proven track record of leading a Customer Success Management (CSM) team for a minimum of 4 years and achieving high-performance results is essential. The candidate should possess strong relationship-building skills with enterprise-level customers, excellent communication abilities to interact with executives and stakeholders, and hands-on experience with Salesforce and Gainsight for managing customer success operations and data insights. Additionally, th...

Role: Sr. Developer (Gainsight Expert + Salesforce) Location: Remote Shift: US overlap will be required What You'll Do: Architect and implement end-to-end solutions within the Gainsight platform to support the entire customer lifecycle, including onboarding, adoption, retention, and renewal. Serve as the primary systems administrator and subject matter expert for Gainsight and its connected applications, ensuring optimal performance, user adoption, and alignment with business objectives. Lead technical projects from conception to delivery, including solution design, technical specification, and implementation, while adhering to a rigorous Software Development Lifecycle (SDLC), documentation ...

When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information. Customer Success Manager About Trend Micro? Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro&aposs cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized fo...

As a Customer Success Manager on the Commercial team, you will lead consultative conversations, participate in business reviews, analyze key performance metrics, and ensure clients" ongoing success. You will become an industry expert in the Talent Acquisition (TA) space, establishing yourself as a trusted advisor. Equipped with leading industry tools like Gainsight, you will guide customers on product and industry best practices, update mutual success plans, and provide forecast reporting. Supported by internal cross-functional teams, you will deliver superior experiences leading to a high rate of renewals. When you join iCIMS, you become part of a team enabling global companies to transform...

As the GTM Systems Specialist focused on Customer Operations at Narvar, you will be instrumental in managing and optimizing the technology stack that supports our Customer Success and Customer Operations teams. Your responsibilities will include overseeing the administration of Salesforce and its integrations with key tools such as ChurnZero, Gong, and Delighted. By ensuring seamless data flow, scalable processes, and actionable insights, you will contribute to enhancing customer satisfaction, retention, and growth. Collaboration across teams is a key aspect of this role, as you will work closely with Customer Success, Sales, Marketing, and Business Operations teams. Your objective will be t...

What's the role This role supports HERE's Customer Success and Technical Support operations by optimizing workflows, enhancing dashboards, and driving process improvements. It involves cross-functional collaboration to implement automation and standardization while continuously developing technical expertise and contributing to team knowledge sharing. Operations Support Maintain and improve workflows and configurations within ServiceNow, Gainsight, and JIRA Monitor system performance and update dashboards Provide daily support and troubleshooting for ServiceNow-related issues Process Improvement, Standardization, & Automation Enhance operational efficiency within global sales operations thro...

Druva, the autonomous data security company, puts data security on autopilot with a 100% SaaS, fully managed platform to secure and recover data from all threats. The Druva Data Security Cloud ensures the availability, confidentiality, and fidelity of data - providing customers with autonomous protection, rapid incident response, and guaranteed data recovery. The company is trusted by its more than 6,000 customers, including 65 of the Fortune 500, to defend business data in today's ever-connected world. Amidst a rapidly evolving security landscape, Druva offers a $10 million Data Resiliency Guarantee ensuring customer data is protected and secured against every cyber threat. Visit and follow...

The Gainsight Administrator is a key member of the Customer Success Operations team, responsible for configuring, deploying, and maintaining the Gainsight platform. This role ensures that customer data is translated into actionable insights, enabling proactive engagement and long-term retention strategies. Responsibilities: Platform Configuration & Deployment Set up dashboards, reports, workflows, and integrations with CRMs like Gainsight. Business Requirements Gathering Collaborate with cross-functional teams to understand needs and translate them into Gainsight solutions. Customer Success Enablement Design business rules that trigger alerts and actions based on customer health, risk, and e...

You are a proactive Customer Success Specialist / Renewal Specialist responsible for driving customer retention and ensuring seamless renewals at Sumo Logic, Inc. In this role, you will manage renewal cycles, engage with customers to understand their needs, and identify expansion opportunities. Collaborating cross-functionally is crucial to address challenges, optimize account health, and enhance customer satisfaction. Your strong communication skills, customer-first mindset, and experience in SaaS or subscription-based businesses are key assets for success in this role. You will be involved in monitoring customer contract renewal dates, proactively reaching out to clients nearing expiration...

This position, under the general direction of your manager, serves as the identified PowerSchool success manager who provides dynamic account management for the award-winning K-12 software systems. You will be responsible for coordinating all assigned contract renewals, working directly with customers and internal team players to ensure timely and accurate execution. Your role is crucial in impacting retention and renewal rates through proactive account management. As PowerSchool's most valuable asset, you will advocate for our customers, demonstrating personal accountability for results, a willingness to go the extra mile, and a collaborative approach to bring the best to each customer. As ...

You have learned that scammers are pretending to be Commvault team members, including HR and leadership, through email or text messages. These scammers may conduct fake interviews and request personal information such as your social security number. It is essential to know that Commvault does not conduct interviews via email or text, and they will never ask you to provide sensitive documents like banking information or SSN before your first day at work. If you come across any suspicious recruiting activities, please contact Commvault at wwrecruitingteam@commvault.com. Commvault, a company known for its cyber resilience, empowers customers to detect, take action, and quickly recover from cybe...

At Spyne, we are revolutionizing the marketing and sales of cars by leveraging cutting-edge Generative AI technology. What initially began as a visionary concept of utilizing AI-powered visuals to facilitate quicker online sales for auto dealers has now evolved into a comprehensive, AI-centric automotive retail ecosystem. With substantial backing of $16M in Series A funding from prominent investors like Accel and Vertex Ventures, we are experiencing rapid growth and expansion. Our achievements include launching groundbreaking AI-powered Image, Video & 360 solutions for automotive dealers, introducing the Gen AI powered Automotive Retail Suite to empower dealers in managing inventory, marketi...

As the Team Lead for Digital Customer Success Management (CSM) in the Data & Feeds (D&F) segment APAC, leading a high-performing team passionate about delivering proactive, scalable, and data-driven customer success experiences. You will champion customer outcomes, drive adoption of LSEGs data solutions, and champion a culture of continuous improvement and innovation. This role is ideal for a strategic problem solver who thrives in a fast-paced, collaborative environment and is passionate about enabling customer value through digital engagement and analytics. Role summary: Lead a team of Digital Customer Success Managers (CSMs) focused on scalable, proactive engagement across the Data & Feed...

We are seeking a Digital Customer Success Manager (CSM) to join our Data & Feeds team, focusing on optimizing the customer experience for our data products and ensuring customers realize the full value of LSEGs offerings. As a Digital CSM, you will drive customer engagement through scalable, tech-enabled strategies and ensure successful product adoption and growth. You will work closely with customers, internal teams, and key partners to provide solutions, handle feedback, and develop long-term relationships. What you&aposll be doing: Customer Engagement at Scale: Handle a portfolio of customers using digital tools to ensure they are fully applying our data and feeds products to achieve thei...

We are seeking a strong Techno-Functional Consultant with hands-on expertise in Gainsight, Snowflake, and Power BI to address and resolve current data reliability issues within Gainsight. The goal is to ensure Gainsight becomes the primary and trusted source of customer data for Account Executives. The ideal candidate should be able to identify root causes of data inconsistencies, coordinate data ingestion processes, and build trustworthy dashboards and insights that promote data reliability and adoption.

Day-to-day responsibilities for the Renewal Growth Specialist (RG Specialist) may include, but are not limited to: Collaborates with Sales, Customer Success Managers, Legal, and Finance teams to ensure customer requirements are met and to provide a seamless customer experience and achieve renewal, uplift, retention, and expansion revenue targets, and to ensure successful, timely renewals and reduced churn risk Creates proposals and contracts for all existing customer renewals and expansions within assigned territory. This includes renewal documentation, quotes, and amendments including upgrades, downgrades, pricing, transfers, and migrations, ensuring timely and accurate processing of renewa...

The Adobe DALP Sales team is looking for a techno functional customer success & renewal manager to join our customer success team.Adobe'sPASSsolution whichis a multiscreenAuthenticationplatform that helps broadcasters, cable networks, and service providerstocreate and monetize engaging, personalized viewing experiencesand we are looking for passionate technology professionals who will work with ourNorth Americacustomers to help them derive the best use of theTV everywhere & D2C(Direct to Consumer)ecosystem. In this position, you will be a trusted advisor/Champion, working with customers to fine-tune their strategies and ensure their success. You will partner with the customer through their l...

You will be joining Postman, the world's leading API platform that is utilized by over 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman's mission is to simplify the API lifecycle and enhance collaboration, enabling users to create superior APIs efficiently. The company is headquartered in San Francisco with a founding office in Bangalore. Postman is privately held and has received funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. As a Renewal Representative at Postman, you will play a crucial role in delivering value to customers daily and ensuring a seamless renewal experience. Your responsibilities will...

We are seeking a results-driven Sales Operations Analyst to provide support across the full Go-To-Market (GTM) lifecycle. In this role, you will collaborate with U.S.-based stakeholders, offering operational assistance, data insights, and process enhancements to facilitate revenue growth, pipeline health, and execution efficiency. It is essential for candidates to be adept at working within U.S. Eastern Time hours and engaging with global teams in a fast-paced, dynamic setting. Your responsibilities will include supporting sales operations throughout the GTM lifecycle, encompassing both prospect and customer motions. You will play a pivotal role in pipeline management, territory planning, fo...

You are a results-driven Sales Operations Analyst responsible for supporting end-to-end sales operations throughout the entire Go-To-Market (GTM) lifecycle. Your primary focus will be collaborating with U.S.-based stakeholders to provide operational support, data insights, and process enhancements aimed at boosting revenue growth, pipeline health, and execution efficiency. It is essential for you to be comfortable working during U.S. Eastern Time hours and engaging with global teams in a fast-paced and dynamic environment. Your role includes supporting both prospect (new business) and customer (retention and expansion) motions within the Sales Operations Across the GTM Lifecycle. This involv...

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sal...