153 Gainsight Jobs - Page 2

As a Renewals Subscription Analyst at GlobalLogic, you will play a crucial role in ensuring the seamless execution of SaaS subscription renewals. Your responsibilities will include validating renewal quotes, usage data, and entitlements to ensure accuracy and policy compliance. You will collaborate with various teams such as Sales, Customer Success, Deal Desk, and Compliance to flag discrepancies in licensing, pricing models, and contract terms. Additionally, you will analyze usage trends, identify underutilized or overused licenses, and support the automation of entitlement and compliance validation processes. Your attention to detail, analytical mindset, and clear communication skills will...

As a Customer Success Manager (CSM) at our company, based in Pune, you will play a crucial role in managing and expanding our enterprise client base who use monday.com. Your responsibilities will include: - **Account Management & Growth:** - Taking ownership of post-sales relationships to ensure customer satisfaction, retention, and growth. - Driving renewals, expansions, and upgrades within your portfolio. - Identifying cross-sell and upsell opportunities by understanding client needs and usage. - **Customer Engagement & Advocacy:** - Leading customer onboarding, training, and regular check-ins to drive adoption and value realization. - Conducting Executive Business Reviews (EBRs) and strat...

Why UKG At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work mattersand so do you. The IT organization is seeking to add a Business Systems Analyst with speci...

About Position: We are seeking a highly experienced Senior DevOps Engineer with deep expertise in Azure cloud services and a strong development background. This role is ideal for professionals who thrive in fast-paced environments and are passionate about building scalable, secure, and automated infrastructure solutions. You will lead DevOps initiatives, drive cloud adoption, and collaborate across teams to implement best practices in CI/CD, infrastructure as code, and container orchestration. Role: Customer Success Manager Location: All Persistent Locations Experience: 8+ Years Job Type: Full Time Employment What You'll Do: Customer Journey Design: Create and manage onboarding, adoption, an...

You will be joining Postman, the world's leading API platform that is utilized by over 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman's mission is to simplify the API lifecycle and enhance collaboration, enabling users to create superior APIs efficiently. The company is headquartered in San Francisco with a founding office in Bangalore. Postman is privately held and has received funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. As a Renewal Representative at Postman, you will play a crucial role in delivering value to customers daily and ensuring a seamless renewal experience. Your responsibilities will...

Role Overview: As a skilled Project Manager at SolarWinds, you will join the Customer Operations PMO team to oversee and deliver projects for Support, Customer Success, and Services groups globally. Your responsibilities will include managing multiple projects simultaneously, engaging with stakeholders to define project scope, preparing project documentation, collaborating with implementation teams, and ensuring successful project delivery. Key Responsibilities: - Manage multiple projects simultaneously, ensuring all project timelines and deliverables are met. - Engage with stakeholders to define project scope and manage expectations. - Accountable for project documentation including project...

Key Responsibilities Design and develop complex Salesforce solutions using Apex, Visualforce, Lightning Components, and Flow across Sales Cloud, Service Cloud, and Platform Cloud Architect scalable solutions adhering to Salesforce best practices, security standards, and Governor Limits optimization Develop and maintain integrations between Salesforce and third-party applications using REST/SOAP APIs and integration tools Lead code reviews, establish coding standards, and mentor junior developers on best practices and design patterns Troubleshoot complex issues, optimize performance, and implement monitoring solutions for production environments Conduct requirements analysis, provide technica...

Project Lead (SaaS MetalCloud) Location : Kolkata HQ, with frequent pan-India travel Experience : 3- 5 year About NowPurchase At NowPurchase, were on a mission to digitally transform the metal manufacturing industryone foundry at a time. Our Vision Is Bold To build a tech-first ecosystem that empowers foundries to procure better, melt smarter, and operate with unmatched efficiency. Our flagship SaaS platform MetalCloud is at the heart of this revolutionbringing real-time visibility, process discipline, AI-driven insights, and production control to an industry that has historically operated on gut-feel and manual processes. Were not just building software. Were redefining how an entire indust...

As a Business Systems Analyst at UKG, you will play a crucial role in supporting the Gainsight platform and contributing to customer success management processes. Here's a breakdown of your key responsibilities and qualifications required for this role: **Role Overview:** At UKG, the work you do matters as it impacts millions of workers who rely on our workforce operating platform for various needs like getting paid, career growth, and shaping the future of industries. The IT organization is currently looking for a Business Systems Analyst with expertise in Gainsight to join the dedicated GTM Systems & Engineering Team. **Key Responsibilities:** - Support existing Gainsight solutions and rel...

As a Salesforce Developer, you will be responsible for designing and developing complex Salesforce solutions across Sales Cloud, Service Cloud, and Platform Cloud. Your key responsibilities will include: - Architecting scalable solutions while following Salesforce best practices, security standards, and optimizing Governor Limits - Developing and maintaining integrations with third-party applications using REST/SOAP APIs and integration tools - Leading code reviews, establishing coding standards, and mentoring junior developers - Troubleshooting complex issues, optimizing performance, and implementing monitoring solutions - Conducting requirements analysis, providing technical recommendation...

Key Responsibilities Develop Salesforce solutions using Apex, Visualforce, and Lightning Web Components under supervision Support the implementation of Sales Cloud, Service Cloud, and Platform Cloud features Develop Apex classes, triggers, and batch jobs following coding standards and best practices Create Visualforce pages and Lightning Web Components for enhanced user interfaces Support CPQ/Revenue Cloud implementations, including configuration and testing Participate in requirements analysis and provide input on technical solutions Develop and execute test scripts, ensuring code quality and adherence to Governor Limits Support integration development using REST/SOAP APIs and integration t...

Job Description: Senior Customer Success Manager (Graphy Inc., On-site) Location: Domlur, Bengaluru. Team: Customer Success & Key Account Manager Experience: 47 years Type: Full-time About the Role We are looking for a Senior Customer Success Manager (Sr. CSM) to strengthen and scale our Customer Success function. In this mid-senior role, you will guide a team of Customer Success Managers and Key Account Managers, support account strategy, and ensure long-term customer satisfaction, retention, and expansion. This role requires strong customer understanding, team coordination skills, and the ability to operate strategically in a fast-paced, SaaS-first environment. Key Responsibilities: Team M...

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We're looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you're looking to build your career with an exceptional team, you've come to the right place. Join SolarWinds and grow with us! Overview We are seeking a CX Automation Analyst to design and optimize customer experience workflows using agentic AI, large ...

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We're looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you're looking to build your career with an exceptional team, you've come to the right place. Join SolarWinds and grow with us! Overview We are seeking a CX Automation Analyst to design and optimize customer experience workflows using agentic AI, large ...

Designation - Partner success manager Location Bangalore India (Office Prestige Tech Park, Outer Ring Road, Bangalore) Key Responsibilities: Develop and implement strategic plans for anyone/multiple of the services functions - Professional Learning, Customer support, and Partner success and align with respective Services leadership team. Lead, mentor, and manage a team of any one or multiple services functions from Professional Learning, Partner Success and Customer Service in India Manage team productivity and performance through instilling a metrics driven culture. Define team and individual goals in alignment with Global Service objectives. Assist direct reports in the definition and atta...

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity Join Ado...

About the Role Are you passionate about building scalable operations that empower customer-facing teams to deliver exceptional value? Join Mastercards Services Customer Success team as a Customer Success Operations Sr. Specialist In this role, youll help shape the future of customer success operations across a global, growing organization Youll support the development of tools, processes, and insights that enable our teams to deliver consistent, high-impact customer experiences The Sr. Specialist of Services Global Customer Success Operations reports to the Customer Success Lead within the APAC and will support in the development and delivery of strategic priorities for Customer Success with...

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We're looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you're looking to build your career with an exceptional team, you've come to the right place. Join SolarWinds and grow with us! About the Role We're looking for a proactive and detail-oriented Helpdesk Analyst to join our Customer Operations team. This ...

Role Overview: BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value by unlocking human and machine potential. As part of the Technology and Automation team, you will play a crucial role in enabling recurring revenue growth, customer centricity, operational efficiency, and transformation through actionable insights and value realization. You will be contributing to BMC's success by overseeing and optimizing the GTM platform tools stack and collaborating cross-functionally with various business units. Key Responsibilities: - Oversee and optimize the GTM platform tools stack, including Salesforce, Seismic, Eloqua, Gainsight, and related systems - Collaborate cross-funct...

Role Overview: Aeries Technology, a Nasdaq listed global professional services and consulting partner, is seeking a Renewals Specialist to join their team in Bangalore. As a Renewals Specialist, you will be responsible for managing an assigned renewal portfolio, driving timely execution and renewal growth through proactive customer outreach, and supporting conversion to multi-year contracts. Key Responsibilities: - Manage an assigned renewal portfolio by initiating engagement well in advance of contract expiration - Drive renewal discussions with customers and support conversion to multi-year contracts - Maintain accurate data and close dates in Salesforce and Gainsight throughout the renewa...

Description BA/PO Requirements Supply Chain Management (SCM) Specialist / Product Owner Experience : 814 Years Location: Noida, Bangalore We are looking for a seasoned Supply Chain Management (SCM) Specialist with 814 years of experience to lead the design and delivery of SCM solutions. The ideal candidate will work closely with Sales Ops, HR, and Finance to optimize quota planning, territory design, and incentive compensation strategies. Product Owner experience is a strong plus. Hands-on expertise in Anaplan or equivalent SCM tools is preferred. Job responsibilities Key Responsibilities: Lead SCM design across quota, territory, and incentive models Collaborate with stakeholders to gather r...

Customer Success Specialist (CSS) Location: Ahmedabad, Gujarat Experience: 23 years Function: Relationship Management & Retention About the Role As a Customer Success Specialist, you will play a pivotal role in building long-term, value-driven relationships with our clients. You'll ensure they remain engaged, satisfied, and consistently derive maximum value from our platform. This role calls for a consultative mindset, excellent communication, and the ability to positively influence customer adoption and retention. Key Responsibilities Act as the primary point of contact for key accounts post-onboarding. Lead and execute client onboarding processes smoothly and effectively. Build strong, mea...

About Us Join SaaS Labs, where innovation meets excellence! SaaS Labs is a global SaaS company powering over 6000 businesses worldwide with its software ecosystem focused on automation, productivity, and collaboration. Backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads, our portfolio includes JustCall, Helpwise, Dialworks, EasyCalendar, CallPage, Atolia, and CallRoot. What is in this role for you We believe onboarding is not just a processit's the first chapter in the customer's success story. As a Senior Customer Onboarding Associate, you'll shape that story by ensuring new customers experience value quickly, confidently, and seamlessly. You'll be their t...

The opportunity At Unity, we are driving the wholesale adoption of Real-Time 3D (RT3D) across many different businesses and industries. We strive to help companies accelerate through their digital transformation programs and create the foundations for Web 3.0. Key to our success is delivering exceptional customer experiences and driving meaningful interactions with our clients. As part of our commitment to excellence, we are seeking a talented Systems Administrator with expertise in customer success tools, such as Zendesk, Salesforce Service Cloud, or Gainsight, to join our team. This role reports to the Systems and Performance Manager in the Product and Operations Organization within Custom...

Join Thomson Reuters to lead a cross?functional Customer Success program focused on improving Net Revenue Retention (NRR) across our businesses. You'll partner with General Managers and leaders in Data Science, Data Engineering, and Go?to?Market systems to translate strategy into measurable outcomesand you'll use AI as a working companion to move faster and smarter. About The Role In this role as a Senior Business Analyst, Customer Success, you will: Own the end?to?end Customer Success program to improve NRR, with clear quarterly targets, operating rhythms, and dashboards. Partner with General Managers to identify revenue retention levers (adoption, expansion, renewal risk) and convert busin...