Digital Customer Success Manager Persistent Systems

4.0 - 10.0 years

0 Lacs

pune, maharashtra

On-site

As a Digital Customer Success Manager at Persistent Ltd., you will be responsible for various tasks utilizing your expertise in Gainsight CS tool and Customer Success. Your main responsibilities will include: - Customer Journey Design: Creating and managing onboarding, adoption, and success journeys tailored to client needs and product use cases. - Value Realization: Partnering with customers to demonstrate how products can help achieve their business goals and optimize outcomes. - AI & Technology Guidance: Simplifying complex product capabilities, including AI-driven features, into clear use cases for customers. - Engagement Programs: Leveraging Gainsight CS or marketing automation tools su...

Posted 2 weeks ago

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Senior Project Specialist, Digital Customer Success Programs Responsive

4.0 - 8.0 years

0 Lacs

karnataka

On-site

Responsive is the global leader in strategic response management software, dedicated to transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is designed to manage responses at scale, enabling companies worldwide to accelerate growth, mitigate risk, and enhance employee experiences. With nearly 2,000 customers leveraging Responsive to respond to various requests such as RFPs, RFIs, DDQs, ESGs, security questionnaires, and more, the company is headquartered in Portland, OR, with additional offices in Kansas City, MO, and Coimbatore, India. As a Sr. Project Specialist in Digital Customer Success Programs at Responsive, you will play a crucia...

Posted 2 months ago

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Digital Journey Specialist LSEG

0.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

Part of LSEGs strategy to deliver a differentiated customer experience relies on building a full suite of digital user journeys to accelerate value delivery, to alleviate Customer Success Manager capacity for focus on higher value activities, and to unify our efforts across teams to ensure a customer-centric focus. If youre looking to play a key part in execution of a large-scale roll-out of digital capabilities, this is an exciting role for you! Role Overview You will be responsible for the end-to-end implementation, technical execution, and continuous fine-tuning of digital journeys to improve our customer&aposs experience. This pivotal role requires proficiency of Gainsight CS & PX, deep ...

Posted 3 months ago

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Team Lead - Digital Customer Success Programs Responsive

8.0 - 12.0 years

0 Lacs

karnataka

On-site

As the Team Lead - Digital Customer Success Programs at Responsive, you will play a crucial role in supporting the daily operations, execution, and leadership of the India-based Digital CS team. Your responsibilities will involve a blend of people leadership and hands-on participation in the design, implementation, and refinement of digital customer success programs. You will work closely with Digital Project Managers and a Community Manager to ensure alignment, productivity, and the delivery of high-quality digital CS programs at scale. Reporting directly to the Manager of Digital Customer Success based in the U.S., you will act as the primary point of contact for team operations in India. ...

Posted 3 months ago

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