Senior Systems Administrator - Gainsight Curriculum Associates

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As a member of the Curriculum Associates team, you believe in the potential of every child and are dedicated to changing the face of education technology. With award-winning learning programs like i-Ready that serve a third of the nation's K8 students, our commitment to making classrooms better places has been the driving force behind our innovative programs for over 50 years. Our team of over 2,500 employees consists of lifelong learners who are passionate about serving the educational community with world-class programs and support every day. Key Responsibilities: Platform Administration: - Manage and maintain the Gainsight platform, including user setup, permissions, and configuration. - Customize Gainsight Dashboards, Reports, Rules Engine, and other features to meet the evolving needs of the organization. - Perform routine audits to ensure system accuracy, data cleanliness, and platform stability. Data Management: - Ensure accurate and timely data integration between Gainsight and other systems (e.g., Salesforce, RedShift, etc.). - Manage data imports, data mapping, and data health checks to ensure reliable reporting and analytics. - Develop processes and controls to ensure data consistency and quality. Process Optimization: - Design, implement, and optimize Customer Success workflows within Gainsight, such as customer journey mapping, health scores, and playbooks. - Build automation and rules within Gainsight to streamline processes like customer renewals, upsells, and cross-sells. - Collaborate with internal teams to gather requirements, build solutions, and ensure optimal utilization of Gainsight. Reporting & Insights: - Create and manage dashboards, reports, and scorecards to track key customer health metrics, customer satisfaction, and overall performance. - Analyze data trends and deliver actionable insights to support customer success strategies and executive decision-making. Continuous Improvement: - Stay up to date with Gainsight's product releases and new features to ensure the platform is fully leveraged. - Gather feedback from internal teams to continuously refine Gainsight configurations and workflows. - Lead or assist in Gainsight-related projects and initiatives aimed at improving Curriculum Associates" processes and outcomes. Qualifications: - Bachelor's degree in Business, Information Technology, or related field (or equivalent work experience). - 2+ years of experience in Gainsight administration or similar customer success platforms. - Strong understanding of customer success operations, CRM systems (e.g., Salesforce), and data management best practices. - Experience with Gainsight's Rules Engine, Journey Orchestrator, and other core features. - Strong analytical and problem-solving skills, with the ability to work cross-functionally and manage multiple projects. - Excellent communication skills and the ability to train and support end-users. - Basic SQL or data querying skills. - Knowledge of customer success processes and best practices preferred. - Project Management skills preferred.,

Posted 2 months ago

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