63 G Suite Jobs - Page 3

Job purpose We are seeking a skilled and talented Sr IT Analyst to join our IT team in India. This position requires strong knowledge and experience with corporate IT systems, Google Workspace, Office 365, MDM Platforms. Duties and responsibilities Install, configure, and maintain operating systems, software applications, and security updates on end user devices Administer and support Google Workspace, user accounts, mailboxes, groups, google apps and organizational units. Configure and maintain Google Workspace security settings and policies. Administer and support Office 365 applications - Exchange, SharePoint, OneDrive & Teams Administer and support MDM platforms (Intune, Jamf) Manage user accounts, permissions, and access controls across various SaaS applications Provide technical support and troubleshooting assistance to end users experiencing issues with Teams rooms video conferencing. Monitor LAN performance and troubleshoot issues Stay up to date with the latest updates, and security enhancements released by OS systems, SaaS applications, and implement upgrades as needed. Create & maintain technical documentation, manuals, and IT Policies Preferred candidate profile 5+ years of experience in Corporate IT System management and Administration Experience in administration and support of Google Workspace Experience with Windows OS, MAC OS, Microsoft Office Suite Experience with device management platforms such as Microsoft Intune and Jamf Proficient in administering Microsoft Teams, including user management, permissions, and integrations Familiarity with Windows Servers & Active Directory Excellent communication and interpersonal skills Strong problem-solving skills, with the ability to identify and resolve technical issues in a timely manner Proficient in supporting LAN, TCP/IP protocols Familiarity with ITIL processes is desirable Positive, can-do attitude and teamwork Role & responsibilities

We seek a proficient Office Coordinator to handle diverse daily administrative tasks. As a crucial team member, youll play a vital role in maintaining seamless office operations that support overall business functions. Qualities We Value : Organization : Above all, we value an organized and competent professional who excels in managing tasks efficiently. Communication Skills : Phenomenal communication abilities are essential for effective interaction with colleagues and clients within departments and offices. Accuracy and Speed : Youll carry out administrative duties promptly and with precision Event Coordination : Assist in planning and executing events, ensuring smooth logistics and successful outcomes. Appointment and Meeting Scheduling : Manage calendars, schedule appointments, reservations, and meetings efficiently. Report Organization : Create, organize, and input data into relevant spreadsheets or databases for accurate reporting. Project Delivery : Ensure timely delivery of projects to management, clients, or stakeholders. Client Communication : Maintain effective communication with clients, providing updates on project progress and goals. Feedback Collection : Gather feedback from clients to assess consumer satisfaction and identify areas for improvement. Self Starter: Taking initiatives at work, working independently, and achieving goals. T echnical Understanding: Proficient in technology for everyday office tasks. Comfortable with MS word, MS excel, Gsuite, CRM tools and project management tool will be a plus. Qualifications Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) Excellent written and verbal communication skills Ability to multi-task, organize, and prioritize work Education: Min Bachelors English proficiency: Medium to high Technologically sound Knowing and understanding certain fundamental principles related to Pharma will be mandatory.

What You Will Do We are looking for self-starter individuals to be part of our support organization We have a fascinating, albeit complex, product stack with Machine Learning at its core This role will be at the crossroads of understanding a complex ML product and conveying how it works to our growing customer base Today our customers come to us with lots of questions, from how their bot is configured to why the bot behaved a certain way Support cases vary between educational explanations to complex conversational ML bugs that need to be solved with engineering, A Technical Support Engineer will have a good understanding of the product and constantly engage with the customers to give timely resolutions and feedback to them An ideal candidate should have an appetite to learn and thrive in a fast paced environment, Provide daily support to Moveworks customers as they leverage our product to drive efficiencies and evolve their IT support Communicate clearly and simplify highly technical concepts, Troubleshoot issues to identify the root cause of a behavior and next steps to solve the problem, Triage the support tickets and escalate to appropriate teams (Eg: Customer Success Engineering, Product team etc), Identify the defects and log them in the defect management system, Provide timely response to the customers and ensure the SLA is met, Identify recurring issues reported by customers and log it in the knowledge base for future reference, Analyze different types of logs including Kibana and logDNA to track down the user reported issue, Perform Configuration changes to fulfill customer requests, What You Bring To The Table Bachelors degree in Information Technology, Computer Science or relevant field 3 to 5 years of experience with providing technical support & troubleshooting issues Understanding of engineering frameworks to distinguish between configuration requests versus product limitations Strong written communication and ability to simplify technical concepts Ability to reproduce, document, and communicate bugs and outages Experience working with REST APIs Passionate about technology and appetite to learn and grow, Nice To Have Familiarity with configuration file formats such as XML, JavaScript Object Notation (JSON), YAML Knowledge of distributed version control systems and workflow (Git is a plus) Experience with Enterprise IT Platforms (such as Okta, ServiceNow, GSuite or Microsoft Active Directory) Basic knowledge of Zendesk / Salesforce Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans, Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the roles scope and complexity, the candidates experience and expertise, and other factors, Moveworks Is An Equal Opportunity Employer Moveworks is proud to be an equal opportunity employer We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law, Who We Are Moveworks is the universal AI copilot for search and automation across all your business applications We give employees one place to go to find information and get support while reducing costs for your business The Moveworks Copilot is powered by an industry-leading Reasoning Engine that uses a combination of public and proprietary language models to understand employee queries, then build and execute multi-step plans that achieve them It does this by linking into systems (like ITSM, HRIS, ERP, identity management, and more) with native and custom-built integrations that turn natural language into powerful automations for employees, The worlds most innovative brands like Databricks, Broadcom, Hearst, and Palo Alto Networks trust Moveworks to eliminate repetitive support issues, deliver instant knowledge, and empower employees to work faster across applications, Founded in 2016, Moveworks has raised $315 million in funding, at a valuation of $2 1 billion, thanks to our award-winning product and team In 2023, we were included in the Forbes Cloud 100 list as well as the Forbes AI 50 for the fifth consecutive year We were also recognized by the 2023 Edison Awards for AI Optimized Productivity, and were included on Fast Company's Most Innovative Companies list for 2024! Moveworks has over 500 employees in six offices around the world, and is backed by some of the world's most prominent investors, including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more, Come join one of the most innovative teams on the planet!

Hi We are hiring for the ITES Company for the Culture & Communication Trainer - V&A - Manager Role. *** Minimum 5 years of experience in Culture & Communication Training and V&A Domain *** Job Description: Develop and deliver engaging training programs tailored to the needs of learners, focusing on voice modulation, accent reduction, pronunciation improvement, US culture and written communication (e.g. email and chat etiquette etc.) Improving customer service skills including and not limited to empathy, active listening and problem solving to create a positive customer experience during every interaction in both B2B and B2C environment Conduct Training Need Analysis to understand performance gaps. Assess learners' current proficiency levels and identify areas for improvement through diagnostic evaluations and feedback. Create and utilize various training materials, including exercises, workshops, and multimedia resources, to facilitate effective learning and measure performance Provide one-on-one coaching and group sessions to address specific communication challenges and goals Conduct new hire interviews to funnel right resources for stakeholders Effectively interact with employees, stakeholders and clients at all levels of the organization, and work with a variety of people from diverse backgrounds Provide the necessary documentation and reporting for all classes facilitated Facilitate learning using effective presentation, facilitation, and coaching, via classroom, on-the-job, self-paced, web-conferencing programs, one-on-one, and other training delivery methods Stimulate and sustain learner motivation and engagement in training and coaching. Liaise with other departments such as Quality, Operations, IT, HR, etc. to ensure that training programs are implemented effectively Conduct client-specific training, as needed Demonstrate problem-solving and critical thinking skills with focus on issue resolution and customer satisfaction Demonstrate self-motivation and ability to work independently as well as contribute to cross-functional and global teams Show flexibility by being able to quickly adjust to frequent process and information changes Demonstrate emotional intelligence by handling work under pressure effectively Competency Requirements: Facilitation Skills Experience with classroom and virtual training platforms and tools. Knowledge of adult-learning principles and methodologies including classroom management, coaching, curriculum development, and/or lesson planning In depth knowledge of English phonetics, grammar, US culture and soft skill Intelligently use and manage Microsoft Office programs (Word, PowerPoint, Excel, Form), or similar applications in G Suite. Time-management & multi-tasking skills Extensive experience in Customer Service Qualification : Bachelors degree Exposure to US Culture TEFL/TESL certification or equivalent (Desired) Instructional Design Experience/Certification (Desired) To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) >To Apply for above Job Role ( Bangalore )Type : Job Code # 259

Apply Now Job Title Associate Reporting Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations, Role And Key Responsibilities We are seeking a highly motivated and detail-oriented Junior Business Analyst to join our team The ideal candidate will be responsible for analyzing business operations, identifying areas for improvement, and communicating recommendations to key stakeholders in the business The candidate should have a strong analytical mindset, excellent communication skills, and the ability to work collaboratively with cross-functional teams, Responsible for assisting the Operational Performance Excellence Manager and other related professionals in gathering, validating, and documenting various system information and needs The Junior Business Analyst will participate in the system development life circle, and as such will be available to carry out instructions as directed by the Performance Excellence Manager He/she works closely with the organization management in order to identify their customer needs and establish ways upon which customer needs can be met for their maximum benefit and satisfaction He/she carefully assesses and analyses the business implications involved As an analyst, he/she is always on the move, sourcing, documenting, and preparing reports that can be used for improving services in the organization, Review and analyze business operations, assess evolving business ideas, and communicate recommendations for improving business operations, Gather, review, and analyze business and industry data, including KPIs, and other key metrics using various analytical tools, Liaise between various business departments and groups to ensure that all stakeholders are aligned with the business objectives, Develop and maintain documentation of business processes, requirements, and specifications, Assist Performance Excellence Manager and other related professionals in gathering, validating, and documenting various system information and needs, Maintain and verify requirements specifications accordingly, Work closely with the organization management in order to identify their customer needs and establish ways upon which customer needs can be met for their maximum benefit and satisfaction, Source, document, and prepare reports that can be used for improving services in the organization, Identify and communicate with key stakeholders to ensure that all business requirements are met, Ability to review complex business processes and dependencies Be able to design and implement effective process Conducting deep dive analysis on trends impacting performance and sharing recommended action plans Reviewing and raising potential process gaps and/or opportunities Support with activities on client raised requests Key Skills & Knowledge Creating Dashboards and Presentations Proficiency in working on Data Analysis with the below listed applications is a must: GSuite (Sheets, Docs & Slides) MS Office (Advanced Excel, PowerPoint) Tableau (customizing Tableau Dashboards) Power BI Educational Qualification Bachelors degree Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities, Location: IND Bangalore MTP C4, 3rd Flr Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Role & responsibilities Job Description: You are Responsible for Coordination: Manage the logistics of training events, such as scheduling, venue arrangement, and material preparation. Execution: Oversee the delivery of programs, ensuring they are conducted as planned and that participants have a positive learning experience. Evaluation: Implement post-program assessments to measure learning outcomes and gather feedback for continuous improvement. Data Collection: Compile data on program participation, completion rates, and learner engagement. Analysis: Use analytics tools to interpret data, identifying trends, successes, and areas for enhancement. Reporting: Prepare reports that summarize program effectiveness, return on investment (ROI), and recommendations for future improvements. Stakeholder Engagement: Collaborate with various departments to understand training needs and ensure L&D programs are relevant and impactful. Budget Management: Assist in managing the L&D budget, ensuring cost-effective use of resources. Compliance: Ensure all training programs adhere to organizational policies and any relevant regulatory requirements. To succeed in this role you should have the following A degree in Education, Human Resources, or a related field. Proven experience in L&D, program management, or a similar role. Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions. Excellent communication and project management skills, with the capacity to work with diverse stakeholders. Familiarity with L&D software and analytics tools is advantageous. Mandatory Skills : G Suites, LMS, E learning Tools, Power BI Preferred candidate profile Candidates who are ready to work in contract payroll is on Ascent Staffing Solution

Role & responsibilities A Google Workspace administrator is responsible for the day-to-day management and configuration of the Workspace environment, ensuring smooth collaboration and security for users. This role involves tasks like managing user accounts, configuring core services (Gmail, Drive, etc.), and setting up security policies. Additionally, they may handle troubleshooting, user training, and exploring new features to enhance the Workspace experience. Here's a more detailed breakdown of common responsibilities: User Management: Account Creation and Deletion: Creating new user accounts, managing usernames and passwords, and deleting accounts when necessary. Group Management: Creating, managing, and deleting groups to streamline communication and collaboration. Access Control: Setting up and managing sharing permissions, ensuring appropriate access to files and other resources. Identity Management: Integrating with identity providers to streamline user authentication. Workspace Configuration: Core Services Configuration: Configuring Gmail, Drive, Calendar, Meet, and other core services. Security and Compliance: Implementing and enforcing security policies, ensuring data protection, and complying with relevant regulations. Organizational Unit Management: Setting up organizational units to reflect the company's structure and facilitate delegation of administrative tasks. Customization and Optimization: Exploring and implementing new features, customizing the Workspace environment to meet specific business needs, and optimizing performance. Troubleshooting and Support: Issue Resolution: Identifying and resolving technical issues related to Google Workspace, providing support to end-users. Training and Documentation: Developing and providing training materials, ensuring users can effectively utilize the Workspace tools. Incident Response: Developing and implementing incident response plans to address security breaches or other critical issues. Other Potential Responsibilities: Integration with Other Systems: Integrating Google Workspace with other business applications and systems. Collaboration with Other Teams: Collaborating with other IT departments and stakeholders to ensure effective Workspace implementation. Staying Current with New Features: Keeping up-to-date with new features and best practices related to Google Workspace

Our Client a a reputed 75year old Transportation and Logistics Company needs - Post : Fleet Manager Location : Marol, Andheri E Experience : 2 Years Qualification : Graduate Salary : 3LPA J ob Description: Fleet Management: Oversee and streamline daily operations of the assigned fleet to ensure efficiency and compliance. Telematics Monitoring: Track vehicle locations and performance in real-time using our telematics system. Budgeting & Cost Control: Plan and manage operator/driver salaries, allowances, and operational expenses (diesel, urea, tolls - route planning) Driver/Operator Support: Provide timely assistance for fuel requirements (diesel/urea/DEF), vehicle repairs, maintenance, and tyre management. Customer Coordination: Maintain proactive communication with customers to understand operational needs and resolve issues promptly. Scalability Readiness: Demonstrate capability and reliability to take on additional fleet responsibilities over time. Skills : Proactive problem-solving Strong communication and interpersonal skills Budgeting and organizational skills Tech-savviness (especially with GPS/telematics tools) Ability to work under pressure and adapt to dynamic environments GSuite: sheets, emails, forms, word Email CV with current salary and notice period to resume@jobspothr.com Job Updates on www.jobspothr.com Call after mailing CV - 99677 06721 / 83697 08611 Thanks !

About the Team It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun. As a Collaboration Engineer, you will join the Business Technologys (BT) Collaboration and Endpoint Engineering team, which is responsible for connecting the workforce through digital technologies. Your domain expertise in this space is key as you work with teams at Workday to provide an outstanding experience for our business partners. About the Role In this role you will deliver outstanding Collaboration service to the enterprise demonstrating our SaaS product suite which comprises of O365 (Exchange Online), Google Drive, Slack and other smaller applications like MIRO. Join a team of hardworking, multifaceted, and hard-working engineers who take personal pride in the service they provide to our workmates and external clients. The ideal candidate should have a passion for operational excellence, automation and engineering solutions. This person must be driven with a strong capacity to quickly adapt to a meaningful pace of work and interest in learning new technologies. The ability to balance multiple tasks while operating within a large range of technologies, simultaneously. Handle daily responsibilities and meet customer SLAs. The successful candidate will be willing to take on tasks outside of their knowledge base; be detailed; be able to communicate effectively both written and verbally in technical and non-technical language to an array of multi-functional teams. Role & responsibilities Implement best practices & standards and governance controls for the services. Create and maintain technical support and process documentation. Build and implement new products and features aligned with the roadmap. Develop, test, and implement processes with a focus on automation. Collaborate closely with Workdays IT engineering and security organizations, ensuring compliance with all audits and policies. Performance monitoring and proactive correction of problems. Use technical experience, professional concepts, and company objectives to resolve complex issues in creative and effective ways. Rotating on call duties as required. Preferred candidate profile Basic Qualifications: 5+ years of experience in Collaboration technologies. Fluent with at least one of the following scripting languages PowerShell, MS Graph, Python and JavaScript. Domain expertise in Exchange Online, Slack, Google drive or similar technologies. Other Qualifications: Experience working with ServiceNow for ITSM. Experience in automating processes tasks via scripts, bots, MS Graph, Rest API and ServiceNow. ITIL certification is a plus. Expert in identifying gaps and finding solutions. Microsoft, Google or Slack product certifications are a plus. Experience in working with change enablement and internal communications. Perks and benefits https://benefits.workday.com/in Our Approach to Flexible Work With Flex Work, were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Role & responsibilities Coordination: Manage the logistics of training events, such as scheduling, venue arrangement, and material preparation. Execution: Oversee the delivery of programs, ensuring they are conducted as planned and that participants have a positive learning experience. Evaluation: Implement post-program assessments to measure learning outcomes and gather feedback for continuous improvement. Data Collection: Compile data on program participation, completion rates, and learner engagement. Analysis: Use analytics tools to interpret data, identifying trends, successes, and areas for enhancement. Reporting: Prepare reports that summarize program effectiveness, return on investment (ROI), and recommendations for future improvements. Stakeholder Engagement: Collaborate with various departments to understand training needs and ensure L&D programs are relevant and impactful. Budget Management: Assist in managing the L&D budget, ensuring cost-effective use of resources. Compliance: Ensure all training programs adhere to organizational policies and any relevant regulatory requirements. Preferred candidate profile Candidates who have exp in G Suites, LMS, E learning Tools, Power BI Candidates who are interested to work in contract Basis, Payroll is on Ascent Staffing solution

Job Description: You are Responsible for Coordination: Manage the logistics of training events, such as scheduling, venue arrangement, and material preparation. Execution: Oversee the delivery of programs, ensuring they are conducted as planned and that participants have a positive learning experience. Evaluation: Implement post-program assessments to measure learning outcomes and gather feedback for continuous improvement. Data Collection: Compile data on program participation, completion rates, and learner engagement. Analysis: Use analytics tools to interpret data, identifying trends, successes, and areas for enhancement. Reporting: Prepare reports that summarize program effectiveness, return on investment (ROI), and recommendations for future improvements. Stakeholder Engagement: Collaborate with various departments to understand training needs and ensure L&D programs are relevant and impactful. Budget Management: Assist in managing the L&D budget, ensuring cost-effective use of resources. Compliance: Ensure all training programs adhere to organizational policies and any relevant regulatory requirements. To succeed in this role you should have the following A degree in Education, Human Resources, or a related field. Proven experience in L&D, program management, or a similar role. Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions. Excellent communication and project management skills, with the capacity to work with diverse stakeholders. Familiarity with L&D software and analytics tools is advantageous. Mandatory Skills : G Suites, LMS, E learning Tools, Power BI

I hope this email finds you well! We have an opening for IT Support Specialist Sr. at Telus Digital, Gandhinagar, Gujarat. Please find below the key responsibilities, qualifications, and expectations for this role, we believe your background and experience align well with what we're looking for, and we'd love for you to review it in detail. Job Description: Role: IT Support Specialist Sr. Work Location: Gift City, Gandhinagar Working Mode: 5 days Work from office Shift Timings: Rotational Flexible Shift (including Night shift) Position Overview: The Desktop EUC Support Specialist is responsible to provide first line support to internal and external clients, administration staff, and EUC specialists in assisting them with additional hardware and software requirements and making sure that the systems are working properly according to company standards. Roles and Responsibilities: This resource is responsible for providing technical support to both operations and staff, always looking for continuous improvement in the processes established, and is also responsible for ensuring the availability of computing resources to the organization. Provide technical support to the various technological platforms of the company (hardware, software) and implementing security policies, ensuring connectivity systems, patching, coordinate and monitor the implementation of best practices and support projects, support the area of technology in the development and operation of accounts, among others Physical and Remote Support To maintain a high degree of customer service for all support queries and adhere to all service management principles. To take ownership of user problems and be proactive when dealing with user issues. Respond to inquiries from internal clients and help them resolve any hardware or software problems. Support users in the use of computer equipment by providing necessary training and advice. To perform changes on distro lists and organizational units within G-suite To complete updates, patches, and software deployments. To perform VLAN Changes Serve as the main POC for any IT related activities happening in the site or sites under their scope Keep adequate IT Asset management controls for the assets under their responsibility. About Telus Digital: Telus Digital is the operating name of Telus International Inc., a Canadian technology company. TELUS (NYSE & TSX: TIXT) designs, builds, and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The companys services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS's integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation, and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS partners with brands across strategic industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, healthcare, and travel and hospitality. TELUS's unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. Since 2007, the company has positively impacted the lives of more than 1.2 million citizens around the world, building stronger communities and helping those in need through large-scale volunteer events and charitable giving. Five TELUS Community Boards have provided $5.1 million in funding to grassroots charitable organizations since 2011. TELUS India is a leading India-based provider of digitally-enabled customer experience and business process solutions and a proud member of the TELUS International family. Today, TELUS India has four sites -- two in Noida and one in Bengaluru, and one we are in process of setting up our shared service center in Gandhinagar. Learn more at: www.telusdigital.com If the role resonates with you and you would like to proceed further, please share with me your updated resume with below details : Role Name Email ID Number Alternate Number Gender Married (Yes / No) Total Exp (in Years) Relevant Exp (in Years) Current Employer Designation Notice Period Current Shift Time: Reason for Change CCTC (Fixed) + Variable ECTC (Fixed) Current Location Hometown Location Comfortable with Job location: Current Interviews: Current Offers: Highest Edu: Any Certifications: Comfortable with job shift timings: Interview availability (Video): Looking forward to hearing from you

Role & responsibilities: Manage the entire employee life cycle (Hire to Retire) efficiently. Demonstrate proficiency in HR processes and standard operating procedures. Handle appointment letters and documentation for India. Manage and coordinate queries on the ticket management tool (Freshservice). Liaise with employees, managers, and other HR colleagues to resolve HR-related queries. Provide first-level support to employees on HR-related queries, such as benefits. Administer HR processes, including onboarding, employee data management, and benefits enrollment. Ensure accurate and timely completion of HR-related tasks, such as preparing and maintaining personnel files and processing employee changes. Develop and manage change management and communication strategies, including email templates and how-to guides. Oversee the HR helOutline the day-to-day responsibilities for this role. Preferred candidate profile: Preferred Qualifications: Graduate/MBA with a minimum of 5+ years of relevant experience in HR operations. Extensive experience in HR shared services functions and managing HR OPS for India. Proficiency in Workday and basic understanding of Google Suite applications, including Smartsheet. Excellent IT skills, particularly in MS Word, PowerPoint, and Excel. Strong written and verbal communication skills in English. Ability to work under pressure and meet tight deadlines. Strong administrative skills with the ability to manage a complex and varied workload. Desired Attributes: Smart and self-reliant, capable of representing the HR function independently. Flexible and adaptable to work in different shifts as required. Strong problem-solving skills and attention to detail. Ability to work collaboratively with cross-functional teams.