5 Fwa Jobs

As a Care Technical Customer Advocate, you will play a crucial role as the key technical liaison between customers, service, delivery, and R&D teams. Your primary responsibility will be to ensure seamless communication and efficient issue resolution. You will be tasked with analyzing technical problems, providing clear insights to customers, and escalating unresolved issues. Additionally, you will be driving risk reporting, service assurance, and operational improvements. Your expertise in various areas such as Virtualized Network Functions, Cloud Computing (specifically OpenStack and VMWare), Software Defined Networking (SDAN), Fixed Access Systems (xPON, FTTx, Wifi6, FWA, IP), and automation (preferably Python) will be instrumental in supporting network upgrades, performance monitoring, and compliance initiatives. Your proficiency in customer management, problem-solving, and conflict resolution will contribute towards enhancing service delivery and improving the overall customer experience. Collaboration across global teams will be essential as you identify new opportunities and contribute to best practices and business growth. In this role, you will have the opportunity to deepen your understanding of Virtualized Network Functions (VNFs) and Cloud Computing concepts, with a focus on platforms such as OpenStack, VMware, and various hypervisor technologies. Knowledge of Fixed Access Systems including xPON, FTTx, CPE, Wi-Fi 6, FWA, and IP concepts will be beneficial. Familiarity with Software-Defined Networking (SDN), SDAN, and automation is also desired. Experience in Service Assurance, OAM Testing, Reporting, issue analysis, Root Cause Analysis (RCA), and risk reporting will be valuable. Proficiency in network management, change management, software upgrades, and Python scripting skills are considered advantageous. Experience in performance reporting for SLA/KPI compliance will also be beneficial. Key responsibilities include managing technical relationships with customers and internal teams, acting as a crucial liaison for technical communication and collaboration, analyzing technical issues, escalating problems, and managing conflicts with clear customer communication regarding operational issues. Additionally, providing proactive risk reports, suggesting improvement initiatives, collaborating with global teams, and working closely with Product Line Management (PLM) and Technical Support Operations (TSO) teams to enhance service delivery and customer experience are also important aspects of the role. Nokia, an innovative technology leader committed to mobile, fixed, and cloud networks, offers continuous learning opportunities, well-being programs, and a supportive environment where diverse teams thrive. Join Nokia to be part of a culture of inclusion and innovation that empowers individuals to succeed.,

Role: FWA (Fixed Wireless Access) Performance & Operations Analyst / Specialist This role focuses on managing the end-to-end journey of FWA deployments from feasibility and installation to customer onboarding. The person will closely monitor the performance of outdoor (ODU) and indoor (IDU) units, analyze large datasets to extract performance and customer insights, and work cross-functionally with teams like Engineering, Field Ops, Customer Experience, and Marketing to improve efficiency, installation success, and customer satisfaction. 1. FWA Journey Management: Oversee the complete FWA lifecycle: Feasibility, installation, activation, and customer onboarding. Collaborate with field teams to ensure seamless installation and configuration of ODU and IDU. Monitor and optimize customer acquisition funnel post-installation. 2. Performance Metrics & Monitoring: Track and analyze key performance indicators (KPIs) for: ODU: Signal strength, SINR, RSRP, RSRQ, throughput, latency. IDU: Wi-Fi coverage, device connectivity, speed tests, user experience metrics. Identify and resolve performance bottlenecks using real-time and historical data. 3. Data Analytics & Insights: Build dashboards and reports to visualize installation success rates, customer activation timelines, and churn patterns. Use tools like Excel, SQL, Python, Power BI, or Tableau to derive insights from large datasets. Recommend improvements in installation practices and customer engagement strategies based on data trends. 4. Cross-functional Collaboration: Work closely with Engineering, Field Operations, Customer experience, and Marketing teams 1.Proven experience in FWA technologies, preferably in telecom or broadband services. 2.Strong understanding of ODU/IDU hardware, RF principles, and network performance metrics. Proficiency in data analytics tools (Excel, SQL, Python, Power BI/Tableau). 3.Excellent problem-solving and communication skills. 4.Ability to work independently and manage multiple projects simultaneously with flexible mindset.

Lead - Network complaints analytics Solving technical issues of customers through technical resolution desks and leading teams of engineers to support on technical faults. Analyzing and improving the existing process of network complaints in terms of accurate tools , automations and big data analytics. Knowledge of below. FTTH , FWA mobile network Have hands on experience of solving customer issues and technical faults. Leading the teams of associate engineers will be a plus. Big data analytics.

Principal Product Manager This role is for a lead product manager to head devices for Airtels broadband/homes business. This position will report to the head of devices as part of the Network vertical and will lead a small team of product managers working closely with business/marketing, operations , SCM teams and external ODM teams to define/develop Wi-Fi ONT and Access Points, 5G FWA and IoT CPE ( customer premise equipment ) devices for Airtel’s Homes business. In this role, you will Define product strategy, Uncover and understand Business/Customer needs and translate them into requirements. Define product specifications covering Software, Electrical and Mechanical elements - work with engineering team on detailed Software solutioning, Electrical/Mechanical BoM analysis and component selection as part of product specification Own/Drive overall project schedules and quality – program managing the product from concept to delivery will be one of the primary responsibilities for this position Understand, research, and follow technical trends in the industry and in general. Able to assess emerging products and companies to measure their potential value or threat to the company and its products, as well as make recommendations on which new technologies to invest in or leverage. Provide internal training on how to use the product. Define success criteria for testing and product acceptance, coordinate beat tests and field trials Facilitate the creation and maintenance of proper product documentation. Own the relationship with SoC vendors ( Mediatek, Realtek, Qualcomm) and ODMs Required Skills: 15+ experience with minimum experience of 8-10 years on telecom/networking products like Wifi routers, Access Points, FWA , IP routers etc. Shall be familiar with chipset/OEM/ODM partners in the industry Shall be well versed with complete product life cycle management with an ability to work well with cross functional teams A demonstrated ability to break down/translate high level business needs into detailed requirements , along with an ability make judgement calls on what is critical and what is desirable. Demonstrated ability to get into technical detailing /solutioning - Shall be familiar with technologies like GPON, Wi-Fi, 802.11, LTE, 5G NR, Easy Mesh. Hands on knowledge on TCP/IP, DHCP, PPP, NAT etc. A background of Wi-Fi/Networking stacks on Linux/RDK/OpenWRT is highly desirable Excellent communication skills – verbal and written Role & responsibilities Preferred candidate profile

JD- Principal Product Manager Roles & Responsibilities: This role is for a lead product manager to head devices for our broadband/homes business. This position will report to the head of devices as part of the Network vertical and will lead a small team of product managers working closely with business/marketing, operations , SCM teams and external ODM teams to define/develop Wi-Fi ONT and Access Points, 5G FWA and IoT CPE ( customer premise equipment ) devices for our Homes business. In this role, you will Define product strategy, Uncover and understand Business/Customer needs and translate them into requirements. Define product specifications covering Software, Electrical and Mechanical elements - work with engineering team on detailed Software solutioning , Electrical/Mechanical BoM analysis and component selection as part of product specification Own/Drive overall project schedules and quality program managing the product from concept to delivery will be one of the primary responsibilities for this position Understand, research, and follow technical trends in the industry and in general. Able to assess emerging products and companies to measure their potential value or threat to the company and its products, as well as make recommendations on which new technologies to invest in or leverage. ¢ Provide internal training on how to use the product. ¢ Define success criteria for testing and product acceptance. Coordinate beat tests and field trials ¢ Facilitate the creation and maintenance of proper product documentation. ¢ Own the relationship with SoC vendors (Mediatek, Realtek, Qualcomm) and ODMs Required Skills: ¢ 15+ experience with minimum experience of 8-10 years on telecom/networking products like Wifi routers, Access Points, FWA , IP routers etc. ¢ Shall be familiar with chipset/OEM/ODM partners in the industry ¢ Shall be well versed with complete product life cycle management with an ability to work well with cross functional teams ¢ A demonstrated ability to break down/translate high level business needs into detailed requirements , along with an ability make judgement calls on what is critical and what is desirable. ¢ Demonstrated ability to get into technical detailing/solutioning - Shall be familiar with technologies like GPON, Wi-Fi, 802.11, LTE, 5G NR, Easy Mesh. Hands on knowledge on TCP/IP, DHCP, PPP, NAT etc. A background of Wi-Fi/Networking stacks on Linux/RDK/OpenWRT is highly desirable ¢ Excellent communication skills verbal and written