A Furniture Showroom Retail Sales Specialist is responsible for assisting customers in a furniture showroom by providing expert knowledge, personalized recommendations, and excellent customer service to drive sales. The role typically involves engaging with customers, understanding their needs, and helping them find furniture that fits their preferences and budget. Below is a detailed job description for this role: Job Title: Furniture Showroom Retail Sales SpecialistJob Overview: As a Furniture Showroom Retail Sales Specialist, you will play a key role in enhancing the customer shopping experience by offering professional advice, product knowledge, and exceptional service. Your goal will be to drive sales, build customer loyalty, and ensure that the showroom maintains a high standard of service. Key Responsibilities: Customer Interaction & Sales: Greet customers as they enter the showroom, offering a friendly and welcoming environment. Assess customer needs by asking probing questions to identify their preferences, budget, and specific requirements. Provide expert advice and product recommendations based on the customer’s needs, ensuring they are fully informed about various furniture options. Demonstrate furniture products and explain the features, benefits, and warranty information. Upsell and cross-sell products based on customer preferences and current inventory. Close sales by finalizing customer orders and assisting with the selection of delivery or pickup options. Product Knowledge & Showroom Maintenance: Stay up-to-date with the latest trends in furniture and interior design to provide customers with current and relevant product information. Assist in the merchandising and display of furniture to ensure that the showroom is visually appealing and products are easily accessible. Ensure that the showroom is always clean, organized, and well-stocked, with products appropriately labeled. Customer Service & Relationship Building: Provide exceptional customer service by addressing concerns, complaints, and inquiries in a timely and professional manner. Follow up with customers after purchases to ensure satisfaction and promote customer loyalty. Handle returns, exchanges, and special orders in accordance with company policies. Establish and maintain long-term relationships with customers by offering personalized services and advice. Sales Target & Reporting: Meet or exceed monthly and annual sales targets set by the showroom or store manager. Track sales activities and customer interactions using the store's CRM or sales management system. Report on sales performance, inventory levels, and customer feedback to management. Collaborate with Team Members: Work closely with other sales specialists, inventory staff, and the management team to ensure a seamless customer experience. Assist in training and mentoring new employees or sales associates. Contribute to the overall success of the showroom by maintaining positive team dynamics and participating in team meetings. Qualifications: Experience : Previous retail sales experience, preferably in furniture or home décor, is highly desirable. Skills : Excellent communication and interpersonal skills. Strong sales and negotiation abilities. Knowledge of furniture products, materials, and design trends. Ability to work effectively in a team environment. Ability to multitask and manage time efficiently. Basic math skills for processing transactions and calculating prices. Education : High school diploma or equivalent; additional education or certification in interior design or sales is a plus. Other : Flexibility to work evenings, weekends, and holidays as required. Working Conditions: The role is typically performed in a retail showroom environment. The position may require standing for long periods and lifting furniture or assisting with displays. Sales Specialists should be comfortable working in a fast-paced environment with varying customer traffic. Compensation & Benefits: Competitive base salary with commission-based incentives. Health and dental benefits (where applicable). Employee discounts on products. Opportunities for career growth and advancement within the company. Key Success Factors: Strong customer satisfaction and loyalty. Meeting or exceeding sales targets and quotas. Maintaining a thorough understanding of the showroom’s product inventory. Contributing to a positive, team-oriented work environment. Ideal Candidate Traits: Customer-Focused : Ability to listen to customer needs and provide tailored solutions. Detail-Oriented : Ensuring accuracy in sales, product descriptions, and transactions. Adaptable : Able to handle changing inventory, customer needs, and sales goals. Passionate : A genuine interest in home décor, design, and furniture trends. Job Types: Full-time, Permanent Pay: ₹16,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Schedule: Fixed shift Supplemental Pay: Commission pay Experience: Retail sales: 3 years (Required) Language: English (Required) Work Location: In person