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3.0 - 5.0 years
3 - 5 Lacs
Bengaluru, Karnataka, India
On-site
Key Responsibilities Lead, mentor, and inspire a telesales team to consistently meet and exceed targets Monitor daily KPIs: conversion rates, call quality, follow-ups, and revenue contribution Conduct regular call reviews and provide constructive coaching and feedback Support team members in handling complex queries and closing high-value bookings Ensure adherence to sales processes, CRM protocols, and lead handling SOPs Collaborate with operations and product teams to ensure smooth customer journeys Participate in hiring, onboarding, and training new team members Be a pillar of support in escalations and maintain a performance-driven yet compassionate culture What We re Looking For 3 5 years of telesales experience, with at least 1 year in a leadership role Proven success in meeting or exceeding sales targets in a fast-paced environment Excellent coaching and people management skills; high emotional intelligence Proficiency with CRM systems, sales dashboards, and funnel tracking Experience in spiritual travel, religious tourism, or pilgrimage services is a big plus Ability to lead with calmness, clarity, and a deep sense of purpose
Posted 1 day ago
2.0 - 5.0 years
2 - 5 Lacs
Bengaluru, Karnataka, India
On-site
End-to-End GTM Program Ownership: Own the complete GTM program management lifecycle, from coordinating idea scoping to launch and early-stage tracking. Actionable GTM Planning: Translate GTM strategies into clear, execution-ready plans with defined timelines, owners, dependencies, and comprehensive checklists. Proactive Issue Management: Identify overlaps, sequence dependencies, and anticipate bottlenecks before they escalate into critical issues. GTM Planning & Strategy Operations Deep Market Understanding: Develop a deep understanding of GTM design building blocks, including customer segmentation, pricing strategies, messaging, channel mix, and launch sequencing. Idea to Execution: Take initiatives from idea conception to being execution-ready, detailing them with clear goals, timelines, and ownership. On-Ground Insights: Spend time on-ground visiting clinics, engaging with doctors, staff, and sales teams to elicit growth ideas and uncover crucial operational insights. Strategic Thought Partner: Act as a thought partner to stakeholders, helping shape raw inputs into structured plans with tangible next steps. Drive Alignment: Ensure cross-functional alignment by setting clear expectations, shared timelines, and maintaining high cross-functional visibility. Operational Rigor Robust Tracking Systems: Establish and maintain clear tracking systems to monitor GTM execution across teams, workstreams, and initiatives. End-to-End Execution: Drive end-to-end executionfrom idea validation (e.g., engaging with doctors, internal stakeholders) to launchensuring structured 4Ps (Product, Price, Place, Promotion) planning for every new initiative. Implement Governance: Implement effective governance frameworks like weekly check-ins, status syncs, and stakeholder huddles to ensure alignment, accountability, and sustained momentum. Live Dashboards: Build and maintain live dashboards to track progress against set goals, ensuring clear visibility of KPIs, roadblocks, and outcomes. Proactive Reporting: Set up weekly trackers and reporting cadences to proactively surface wins, misses, and required interventions, ensuring nothing critical slips through the cracks. Issue Resolution & Risk Management Proactive Risk Flagging: Proactively flag risks, blockers, and at-risk items before they can derail timelines. Close Execution Gaps: Address execution gaps, such as unclear ownership, missed deadlines, and enablement deficiencies. Critical Path Management: Ensure nothing on the critical path ever slips. Reporting & Funnel Tracking Own BI Charter: Own the Business Intelligence (BI) charter for the team, consolidating, maintaining, and publishing key business metrics and dashboards in one centralized source of truth. Manage Reporting Cadences: Set up and manage reporting cadences (weekly, monthly, quarterly) to track initiative performance, campaign effectiveness, and revenue contribution. GTM Funnel Metrics: Collaborate with Analytics or Operations to define formats for GTM funnel metrics and revenue tracking, from lead generation to conversion and retention. Data-Driven Decisions: Ensure data-driven decision-making by building visibility into initiative-level impact, cohort behavior, and emerging trends across service lines. Who You Are: You have 25 years of experience in program management, consulting, growth operations, category growth, or similar cross-functional roles. You're comfortable with both strategy and execution moving seamlessly from whiteboard concepts to detailed spreadsheets. You are a master of structured thinking, project planning, and clear communication. You don't just chase tasks; you chase outcomes. You're not afraid of a messy situation; you have a proven ability to bring order and clarity to it. Nice-to-Have: Familiarity with tools like Basecamp, Airtable, Excel, and funnel dashboarding tools (e.g., Looker, Power BI, Tableau, or equivalent). Experience in fast-paced startup environments or GTM-heavy roles in B2C/B2B2C businesses.
Posted 1 day ago
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