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2.0 - 6.0 years
0 - 0 Lacs
pune, maharashtra
On-site
The role of Customer Experience in this company based in Pune involves anticipating and prioritizing requirements from various stakeholders, evaluating business processes, identifying areas for improvement, developing optimal solutions, and implementing them. Your responsibility will include communicating, translating, and simplifying business requirements to ensure buy-in from all stakeholders. You will assess change proposals and define solutions to help the organization achieve its goals. Additionally, you will be managing projects, developing project plans, and monitoring performance. It will be crucial to discover, organize, and clarify business needs, and review/produce specifications for change. You will work closely with the Technical Analyst and development team to ensure they understand the specifications. Collaborating with the training team to document system scenarios and identify impacted roles will be part of your responsibilities. Business process modeling and generating applicable scenarios for the technology functionality testing team will also fall under your purview. To excel in this role, you should be able to position and sell solutions that are reasonable, actionable, and cost-effective. You must gauge requirements accurately and provide appropriate solutions. People skills are essential, as you will need to engage diplomatically with stakeholders and communicate changes that may not align with their original expectations. Fundamental analytical and conceptual thinking skills are required, along with excellent planning, organizing, and time management abilities. Commercial awareness, an interest in project management techniques, and an understanding of computing systems are also prerequisites for this role. For educational qualifications, a bachelor's degree in business or a related field, or an MBA, is necessary. A minimum of 2 years of work experience in business analysis or a related field is also required. This job offers a salary ranging from 4 LPA to 6 LPA and is based in Pune.,
Posted 3 days ago
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