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2.0 - 6.0 years
0 Lacs
ahmedabad, gujarat
On-site
The role involves being responsible for application installation and ensuring uptime at the client's side. You will be required to respond to client queries promptly and accurately, whether via phone, email, or chat. It is crucial to identify client needs and assist them in utilizing specific features effectively. You will also be expected to analyze and report product malfunctions by conducting tests or simulating user experiences. Updating internal databases with technical issue information and insightful customer conversations is part of the job. Monitoring client complaints on social media platforms and proactively providing assistance is vital. Sharing feature requests and effective solutions with team members as well as informing clients about new features and functionalities are essential responsibilities. Following up with clients to confirm the resolution of technical issues and gathering client feedback to be shared with the Product, Sales, and Marketing teams are key aspects of the role. Additionally, assisting in training junior Customer Support Representatives is also a part of this position. The ideal candidate should have prior experience as a Customer Support Specialist or in a similar customer service role. The ability to effectively communicate with clients, analyze problems, and collaborate with team members is crucial for success in this role.,
Posted 1 week ago
8.0 - 13.0 years
12 - 22 Lacs
bengaluru
Hybrid
Jira Admin and functionalitiesAtlassian Datacentre and Atlassian Cloud, AWS, DevOps, TestRail, Database, Python,Observability, Linux/UnixJira/Confluence/JSM System Administration Jira Workflow experienceScriptRunner/GroovyJira AdminAWS
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
maharashtra
On-site
As a Developer, you will be responsible for a minimum of 5 years of experience with Oracle Sourcing (PO) modules. Your proficiency in Oracle E-Business Suite (EBS), SQL, PL/SQL, and system integration will be crucial in this role. You should possess strong analytical and problem-solving skills, along with excellent communication and interpersonal abilities. Your technical expertise should include a deep understanding of Oracle Sourcing processes and functionalities. Strong knowledge of PL/SQL, SQL, experience with data migration and transformation, as well as familiarity with Oracle Application Framework (OAF) and Oracle Workflow are essential. Additionally, having experience with Form Personalization and Oracle Forms and Reports will be beneficial. Ideally, you should have 6-8 years of experience in Digital: SaaS EPM Oracle Enterprise Planning & Budgeting Cloud (EPBCS). Your role will require you to work in HYDERABAD, TG/BANGALORE, KA/PUNE, MH, or MUMBAI, MH. Your expertise in Oracle Sourcing, EBS, and system integration will play a key role in ensuring the success of the projects you will be involved in. In summary, the Developer position requires a strong background in Oracle technologies, particularly in Oracle Sourcing, EBS, SQL, PL/SQL, and system integration. Your problem-solving abilities, communication skills, and technical knowledge will be essential in meeting the job requirements effectively.,
Posted 3 weeks ago
8.0 - 12.0 years
0 Lacs
maharashtra
On-site
As a SAP MM/WM Sr Lead, you will be responsible for managing and leading SAP MM / WM / SD implementation and support projects in a non-IT, end user retail company. You will be reporting to the SAP Module Lead and will be based in Thane / Mumbai. To be successful in this role, you should have a minimum of 12-14 years of total experience with at least 8 years of experience in SAP. Your educational background should include a minimum graduate degree with a preference for first class or 60% marks and above throughout your academic career. The desired candidate profile for this position includes expertise in SAP MM / WM / SD configuration and process knowledge, particularly with at least one end-to-end implementation of SAP MM / WM / SD. You should also possess knowledge of duties and taxation in both business and SAP, especially within the retail domain. Additionally, a minimum of 8 years of SAP MM / WM / SD implementation and support experience in industries such as retail, CPG, FMCG, or logistics, with at least 5 years of domain-specific experience, is required. Your responsibilities will involve hands-on SAP configuration and processes of MM, WM, and SD for at least 8 years, with additional knowledge of eWM and S/4 being advantageous. You should demonstrate a strong understanding of business processes and functionalities related to material handling, procurement, warehouse management, fleet and route management, retail, and logistics. Your ability to plan, coordinate, and direct cross-department teams engaged in various functions will be crucial for the successful execution of projects. In addition to technical skills, you should possess excellent communication and presentation abilities, effective resource and time management skills, and the capacity to lead and manage teams effectively. Understanding the human side of change management and developing relationships with user departments are essential qualities for this role. Your key responsibilities will include serving as the primary point of contact for solutioning and support of SAP MM / WM / SD projects, driving maintenance, support, and enhancements, managing resources judiciously, and ensuring project completion within deadlines. You will also be responsible for training teams and end-users, suggesting best practices, and implementing improvements to enhance business processes. If you meet the qualifications and are ready to take on the challenges of this role, please share your updated resume with us at ruchita.parsekar@e-stonetech.com.,
Posted 4 weeks ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
About The Company: Ara's Client is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and company Song - all powered by the world's largest network of Advanced Technology and Intelligent Operations centre. The Role: SAP Retail consultant- Looking for candidates who will be responsible for Advises, leads and works on high impact activities within the systems development lifecycle and provides advisory work for the IT function itself. Key Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead team meetings to discuss progress and challenges Develop strategies to improve team efficiency Mentor junior team members to enhance their skills Skills Required: Must To Have Skills: Proficiency in SAP for Retail Strong understanding of SAP modules and functionalities Experience in implementing SAP solutions for retail businesses Knowledge of SAP integration with other systems Hands-on experience in SAP configuration and customization Qualifications & Experience: Any Graduate-15 years full time education Exp- At least 5-8 Years of relevant experience,
Posted 2 months ago
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