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8.0 - 13.0 years
25 - 30 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Primary Functions: Develop, implement, and maintain test plans, test cases, and test scripts. Perform manual and automated testing to identify software problems and their causes. Work closely with the development team to identify and resolve issues. Track and document all testing defects and resolutions. Participate in the design and development meetings to provide input on functional Requirements, product designs, schedules, or potential problems. Review product design documentation to ensure that requirements stated are correct, unambiguous, and verifiable. Consult with product development to evaluate system interfaces, operational requirements, and performance requirements of the overall system. Recommend design improvements or corrections to engineers throughout the development process. Ensure compliance with general programming best practices, accepted web standards, and those standards set forth by upstream sources. Job Qualifications: The qualifications we are looking for are mixture of work experience and educational background. They are split into Minimum Qualifications (must have) and Additional Qualifications (nice to have) along with soft skills (competencies) needed for the role: Minimum Qualifications: Bachelor s degree in computer science, Engineering, or a related field. 8+ years of working experience as a Quality Assurance Tester or similar role. Experience in QA methodology. (CI/CD pipelines) Team Leading - 3 to 5 Years of experience into leading team of Quality Assurance Analysts. Familiarity with Quality Assurance processes and concepts Experience with issue tracking software such as JIRA etc Knowledge/skills of defect life cycle, defect management and reporting Working experience Agile frameworks and regression testing. Ability to document and troubleshoot errors. Working knowledge of test management software (e.g., Test Complete, ReadyAPI, qTest, Zephyr) and for Database - SQL. Additional Qualifications: Functional Testing Soft Skills: Excellent communication skills. Attention to detail and a problem-solver mentality. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. It is not designed to be utilized as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Shift Timings - 7:30am to 4:30pm EST (5pm IST to 2am IST)
Posted 4 weeks ago
8.0 - 13.0 years
25 - 30 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Primary Functions: Develop, implement, and maintain test plans, test cases, and test scripts. Perform manual and automated testing to identify software problems and their causes. Work closely with the development team to identify and resolve issues. Track and document all testing defects and resolutions. Participate in the design and development meetings to provide input on functional Requirements, product designs, schedules, or potential problems. Review product design documentation to ensure that requirements stated are correct, unambiguous, and verifiable. Consult with product development to evaluate system interfaces, operational requirements, and performance requirements of the overall system. Recommend design improvements or corrections to engineers throughout the development process. Ensure compliance with general programming best practices, accepted web standards, and those standards set forth by upstream sources. Job Qualifications: The qualifications we are looking for are mixture of work experience and educational background. They are split into Minimum Qualifications (must have) and Additional Qualifications (nice to have) along with soft skills (competencies) needed for the role: Minimum Qualifications: Bachelor s degree in computer science, Engineering, or a related field. 8+ years of working experience as a Quality Assurance Tester or similar role. Experience in QA methodology. (CI/CD pipelines) Team Leading - 3 to 5 Years of experience into leading team of Quality Assurance Analysts. Familiarity with Quality Assurance processes and concepts Experience with issue tracking software such as JIRA etc Knowledge/skills of defect life cycle, defect management and reporting Working experience Agile frameworks and regression testing. Ability to document and troubleshoot errors. Working knowledge of test management software (e.g., Test Complete, ReadyAPI, qTest, Zephyr) and for Database - SQL. Additional Qualifications: Functional Testing Soft Skills: Excellent communication skills. Attention to detail and a problem-solver mentality. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. It is not designed to be utilized as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Shift Timings - 7:30am to 4:30pm EST (5pm IST to 2am IST)
Posted 4 weeks ago
8.0 - 13.0 years
25 - 30 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Primary Functions: Develop, implement, and maintain test plans, test cases, and test scripts. Perform manual and automated testing to identify software problems and their causes. Work closely with the development team to identify and resolve issues. Track and document all testing defects and resolutions. Participate in the design and development meetings to provide input on functional Requirements, product designs, schedules, or potential problems. Review product design documentation to ensure that requirements stated are correct, unambiguous, and verifiable. Consult with product development to evaluate system interfaces, operational requirements, and performance requirements of the overall system. Recommend design improvements or corrections to engineers throughout the development process. Ensure compliance with general programming best practices, accepted web standards, and those standards set forth by upstream sources. Job Qualifications: The qualifications we are looking for are mixture of work experience and educational background. They are split into Minimum Qualifications (must have) and Additional Qualifications (nice to have) along with soft skills (competencies) needed for the role: Minimum Qualifications: Bachelor s degree in computer science, Engineering, or a related field. 8+ years of working experience as a Quality Assurance Tester or similar role. Experience in QA methodology. (CI/CD pipelines) Team Leading 3 to 5 Years of experience into leading team of Quality Assurance Analysts. Familiarity with Quality Assurance processes and concepts Experience with issue tracking software such as JIRA etc Knowledge/skills of defect life cycle, defect management and reporting Working experience Agile frameworks and regression testing. Ability to document and troubleshoot errors. Working knowledge of test management software (e.g., Test Complete, ReadyAPI, qTest, Zephyr) and for Database - SQL. Additional Qualifications: Functional Testing Soft Skills: Excellent communication skills. Attention to detail and a problem-solver mentality. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. It is not designed to be utilized as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Shift Timings - 7:30am to 4:30pm EST (5pm IST to 2am IST)
Posted 4 weeks ago
4.0 - 8.0 years
6 - 10 Lacs
Chennai, Bengaluru
Work from Office
Join us as a Quality Automation Specialist In this key role, you ll be undertaking and enabling automated testing activities in all delivery models We ll look to you to support teams to develop quality solutions and enable continuous integration and assurance of defect free deployment of customer value You ll be working closely with feature teams and a variety of stakeholders, giving you great exposure to professional development opportunities Were offering this role at associate level What youll do Joining us in a highly collaborative role, you ll be contributing to the transformation of testing using quality processes, tools, and methodologies, significantly improving control, accuracy and integrity. You ll make sure repeatable, constant and consistent quality is built into all phases of the idea to value lifecycle at reduced cost or reduced time to market. It s a chance to work with colleagues at multiple levels, and with cross-domain, domain, platform and feature teams, to build in quality as an integral part of all activities. Additionally, you ll be: Supporting the design of automation test strategies, aligned to business or programme goals Actioning and evolving more predictive and intelligent testing approaches, based on automation and innovative testing products and solutions Collaborating to refine the scope of manual and automated testing required, the creation of automated test scripts, user documentation and artefacts Designing and creating a low maintenance suite of stable, re-usable automated tests, which are usable both within the product or domain and across domains and systems in an end-to-end capacity Applying testing and delivery standards by understanding the product development lifecycle along with mandatory, regulatory and compliance requirements The skills youll need We re looking for someone with experience of automated testing, particularly from an Agile development or CI/CD environment. You ll be an innovative thinker who can identify opportunities and design solutions, coupled with the ability to develop complex automation code. You ll have a good understanding of Agile methodologies with experience of working in an Agile team, with the ability to relate everyday work to the strategic vision of the feature. We ll also look for you to have: At least four to eight years of end-to-end experience in UI and API non-functional testing using enterprise-recommended tools and frameworks Experienced in designing and executing non-functional tests in AWS environments using Java and JavaScript Skilled in leveraging tools like Gatling, CloudWatch, and Grafana for test analysis, performance monitoring, and reporting Excellent communication skills with the ability to communicate complex technical concepts to management level colleagues Good collaboration and stakeholder management skills Hours 45 Job Posting Closing Date: 14/07/2025
Posted 4 weeks ago
5.0 - 10.0 years
7 - 12 Lacs
Bengaluru
Work from Office
Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. Why Join Calix? Are you ready to take your career to the next level with a company that values innovation, collaboration, and growth? At Calix, we believe in empowering our employees to drive change and make a real impact. You ll be part of a collaborative, fast-paced environment where innovation and continuous improvement are core values. You ll have the opportunity to work on global initiatives, leverage cutting-edge Oracle Cloud technologies, and grow your career in a supportive and forward-thinking organization. Calix is offering an exceptional opportunity for a Fusion SCM Techno-Functional Analyst with strong expertise in Oracle ERP Cloud (SCM) and a solid understanding of business processes to support our digital transformation dynamic team. In this hybrid role, you ll lead the design, development, and integration of Oracle Cloud SCM solutions while partnering with business stakeholders to ensure alignment with operational goals. Flexibility is key, as you may need to be available to work nights, weekends, and holidays to support period close activities, non-production refreshes, patches, and upgrades. You ll leverage Oracle PaaS tools including Oracle Integration Cloud (OIC), Visual Builder Cloud Service (VBCS), and SOA to build scalable, supportable solutions. Your functional insight will be key in translating business needs into effective technical designs and driving successful adoption of new capabilities. This requires you to work in Shift 2 PM to 11PM IST. Key Responsibilities: Technical (70%) Design, develop, and maintain integrations using OIC, REST/SOAP APIs, FBDI, and Oracle SOA Suite. Build custom applications and extensions using VBCS, ADF, and other Oracle PaaS tools. Develop and optimize BI Publisher reports, OTBI dashboards, and data extracts. Manage technical configurations, error handling, and performance tuning. Lead technical testing efforts including SIT, UAT, and regression testing. Support environment refreshes, patching, upgrades, and Oracle SR management. Ensure compliance with SOX and internal IT governance standards. Functional (30%) Collaborate with business users to gather and analyze requirements for Oracle SCM modules (Order Management, Pricing, Inventory, Procurement, Planning etc.). Translate business needs into functional & technical specifications and work cross-functionally to implement solutions. Configure Oracle Cloud SCM applications as needed and support functional testing and validation. Provide training, documentation, and post-go-live support to end users. Oversee Oracle Service Request management and escalate priority issues as needed. Minimum Qualifications: 5+ years of experience in Oracle ERP Cloud with a focus on Oracle Fusion Supply Chain modules and Integrations. Strong technical expertise in Oracle Integration Cloud, VBCS, and SOA. Proficiency with integrations using Groovy Script, PL/SQL, and FBDI along with Oracle Cloud Infrastructure (OCI). Exceptional understanding of SCM business processes and cross-track Supply Chain touch-points. Preferred Qualifications: Familiarity with B2B integrations using EDI on OpenText and Ariba Network. Familiar with handling multiple currencies in the SCM business processes. Certifications in Oracle Cloud SCM Modules.
Posted 4 weeks ago
5.0 - 9.0 years
12 - 16 Lacs
Mumbai, New Delhi, Bengaluru
Work from Office
We are seeking a skilled ETL Data Tester to join our dynamic team on a 6-month contract. The ideal candidate will focus on implementing ETL processes, creating comprehensive test suites using Python, and validating data quality through advanced SQL queries. The role involves collaborating with Data Scientists, Engineers, and Software teams to develop and monitor data tools, frameworks, and infrastructure changes. Proficiency in Hive QL, Spark QL, and Big Data concepts is essential. The candidate should also have experience in data testing tools like DBT, iCEDQ, and QuerySurge, along with expertise in Linux/Unix and messaging systems such as Kafka or RabbitMQ. Strong analytical and debugging skills are required, with a focus on continuous automation and integration of data from multiple sources. Location: Chennai, Ahmedabad, Kolkata, Pune, Hyderabad, Remote
Posted 4 weeks ago
5.0 - 7.0 years
5 - 10 Lacs
Mumbai Suburban, Navi Mumbai, Mumbai (All Areas)
Hybrid
Hi All, We have an urgent opening for the role of Functional / Manual tester in Capital market or Investment Banking domain for one of our leading client Investment Banking client in Mumbai location. Experience range : 5 to 7 years Notice period : Immediate to 30 days official only . Not more than that Domain : Currently or throughout experience should be in Capital Market or Investment Banking domain only. Responsibilities Direct Responsibilities - Test design - generate test conditions and test cases/scenarios/scripts (i.e. what to test) - Test analysis understand requirements for test (review of documentation, attendance at meetings, collaboration with Project team, etc.) - Functional Test case designed for assigned requirements - Requirement review and walkthrough with BA - Test execution for the regression (manual + automated) and functional testing - Share daily, weekly, monthly reports both Automation & Manual testing cycles - Driving root cause analysis in the event of defect leakage/KPI breach - Test Maintenance of regression tests/Scripts - Peer review QA checks of test scripts/test execution of other analysts - Optimize the regression test pack and bring in execution efficiency in BAU releases - Adhere to all testing process and to use standard templates during Releases - Report progress to Test Manager Technical & Behavioral Competencies - Clear understanding of testing concepts - Good analytical skills - Strong Functional Manual Testing skills - Investment Banking domain knowledge - JIRA - SQL Basic Query knowledge - Excellent Inter-personal and presentation skills - Strong Time Management - Strong in verbal and written communication - should be self-motivated and able to manage assigned testing activity individually - Manage flexible timings to ensure availability during test execution phase If interested , please share your resumes to ashwini.shetty@kiya.ai
Posted 4 weeks ago
5.0 - 8.0 years
7 - 12 Lacs
Chennai
Work from Office
Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Experience of Full-Stack Automation in Banking domain. Excellent in Automation testing concepts, principles, and modules. Excellent in Core JAVA Concepts and implementation. Proficient in SQL and experience of working with multiple databases - Oracle, PostgreSQL & HIVE. Experience of automating middleware systems involving messages and file systems. Automation Testing experience using Cucumber & BDD. Exposure to Big Data platform and technologies. Strong problem-solving skills and logical thinking. Self-starter with appetite to explore and learn new technologies. Good communication skills. Banking domain Knowledge Programming Languages - Core JAVA, UNIX Basic Scripting for Scheduling tasks Database SQL Basic Queries Automation Selenium/BDD/Cucumber Configuration Management - GIT/BitBucket or equivalent Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: Selenium. Experience5-8 Years.
Posted 4 weeks ago
3.0 - 5.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Python Application Programming. Experience3-5 Years.
Posted 4 weeks ago
3.0 - 5.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Enterprise Platform Engineering Python. Experience3-5 Years.
Posted 4 weeks ago
1.0 - 3.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Core Java. Experience1-3 Years.
Posted 4 weeks ago
5.0 - 8.0 years
6 - 10 Lacs
Pune
Work from Office
Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: Functional Testing. Experience5-8 Years.
Posted 4 weeks ago
3.0 - 5.0 years
2 - 6 Lacs
Hyderabad
Work from Office
Location - Bangalore/Chennai/Hyderabad Exp - 6 - 9 years exp Experience on SAP SD / MM functional testing experience Hands on experience in integrating Worksoft Certify with other applications like SolMan, HP ALM, selenium by using API's Requirement AnalysisUnderstand business requirements and translate them into test cases and scenarios for SAP modules. Test PlanningDevelop test plans and strategies for SAP testing, considering both manual and automated testing approaches. Tool Configuration and SetupConfigure Worksoft automation tools to suit the specific requirements of SAP testing. Exposure in cloud applications Experience Design & implement automation framework Customize automation best practices experience Good communication, documentation & presentations skills. Experience in implementing Devops tools added advantage Experience & automation exposure in S4 journey is the plus Experience in building Test management & reporting Dashboard Mandatory Skills: Worksoft Certify. Experience3-5 Years.
Posted 4 weeks ago
5.0 - 8.0 years
10 - 14 Lacs
Pune
Work from Office
We are looking to fill Project Lead position for product migration assignment. Project Lead position for product migration assignment will be remote and require no travel. The Project Lead will act as a primary contact to external customers (Physicians and Hospitals) while working closely with cross-functional teams to manage product migration tasks. The role will be responsible for planning, coordinating and managing Revenue Cycle solutions product migration activities. Primary responsibilities of a Project Lead include Manage the product implementation of existing clients adding new business or modifying current business Responsible for client outreach to kick off the product implementation/migration process Present project plan to client on product modules to be implemented per signed contract Set client expectations and define scope of product migration activities Responsible to educate client on best practices and guide them through the product migration phase Manage all communication with the client including conducting meetings and conference calls Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager Facilitates training needs, schedules client training and reports on training completed Ability to manage multiple projects concurrently with aggressive timeframes Complete projects within set timelines while mitigating risks that could cause the project to delay. Manage detailed work plans, schedules and client status reports. Responsible for tracking and managing client product migration deliverables Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration Ensure successful hand-off to client services group for on-going support post product migration Collaborate with internal departments to resolve client questions and issues during product migration Responsible for keeping the project on track and in scope, anticipating and assessing project issues Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal Mandatory Skills: Tosca Testsuite - Test Automation. Experience5-8 Years.
Posted 4 weeks ago
3.0 - 5.0 years
6 - 15 Lacs
Chennai
Hybrid
Overview: Job Title: Manual Functional Tester with Claims-General Insurance domain knowledge. Location: Offshore (Preferable: Chennai). Experience: Min 3 years. Max 5 years. Reports To: Hiscox Testing Squad lead. Job Summary: We are seeking a detail-oriented Manual Functional Tester to join the Claims squad. The ideal candidate will be responsible for ensuring the quality and claims functionality in Merlin/IDIT system, identifying defects, and collaborating with the development team to resolve issues. The role involves working within an Agile Claim squad, utilizing tools such as Jira and Zephyr. Claims domain knowledge is highly preferred. Responsibilities: Good knowledge of General Insurance domain. Testing experience in Claims module including FNOL process - is preferrable. Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives. Analyze user stories, and technical specifications to create detailed test plans and test cases. Develop and maintain test scripts, test data, and test environments. Execute manual functional tests, including regression, integration, and system testing. Identify, document, and track defects using Jira and Zephyr. Perform root cause analysis of defects and work with the development team to resolve issues. Collaborate with cross-functional teams, including developers, business analysts, and product owners, to ensure comprehensive test coverage. Provide regular updates on testing progress, defect status, and quality metrics. Required Skills: Experience: Proven experience as a Manual Functional Tester in General Insurance claims module including FNOL process. Merlin/IDIT application experience - is preferable. Good knowledge of General Insurance domain. Hands-on experience with Jira and Zephyr. Familiarity with Agile methodologies and phase approach. Skills: Strong analytical and problem-solving skills. Excellent attention to detail and a commitment to quality. Effective communication and teamwork skills. Ability to work independently and manage multiple tasks simultaneously. Experience Min 3 years. Max 5 years.
Posted 4 weeks ago
5.0 - 7.0 years
5 - 9 Lacs
Hyderabad
Work from Office
Job Overview : We're looking for a highly skilled and experienced QA Tester with a strong focus on Salesforce and nCino platforms. With 5+ years in Quality Assurance, you'll play a crucial role in ensuring the quality and reliability of our Salesforce and nCino implementations, including integrations with other core banking systems like Mambu. If you're passionate about meticulous testing, thrive in a fast-paced environment, and have a deep understanding of financial services applications, we encourage you to apply. Responsibilities : - Develop comprehensive test plans, test strategies, and detailed test cases based on functional and technical requirements for Salesforce, nCino, and integrated systems. - Execute various types of testing, including functional, regression, integration, user acceptance testing (UAT) support, and performance testing, specifically for Salesforce Sales Cloud, Service Cloud, nCino Loan Origination System, and Mambu core banking platform. - Identify, document, and track defects thoroughly using a defect management tool, working closely with development teams for timely resolution. - Perform hands-on testing of Salesforce customizations, configurations (e.g., Flows, Process Builders, Validation Rules), Apex code, and Lightning components. - Test nCino specific functionalities, including loan origination workflows, credit memorandum, covenants, and integration points with other financial systems. - Validate data integrity and consistency across Salesforce, nCino, and integrated platforms like Mambu, ensuring accurate data flow. - Collaborate closely with business analysts, developers, product owners, and other QA team members to understand requirements, clarify functionalities, and ensure comprehensive test coverage. - Participate in design reviews to provide input on testability and quality considerations early in the development lifecycle. - Contribute to the creation and maintenance of reusable test assets, including test data and test scripts. - Assist in defining and implementing QA best practices, processes, and methodologies to improve overall testing efficiency and effectiveness. - Provide clear and concise reports on testing progress, defect status, and overall quality metrics to stakeholders. - Stay updated with the latest releases and features of Salesforce, nCino, and relevant financial services technologies. Required Skills : - 5+ years of hands-on experience in Quality Assurance and software testing. - Mandatory hands-on testing experience with Salesforce CRM (Sales Cloud, Service Cloud). - Mandatory hands-on testing experience with nCino Loan Origination System. - Experience testing integrations between Salesforce/nCino and other financial systems, particularly Mambu or other core banking platforms. - Strong understanding of the software development lifecycle (SDLC) and various testing methodologies. - Proven ability to create detailed test plans, test cases, and test strategies. - Experience with defect management tools (e.g., Jira, Azure DevOps, ALM). - Familiarity with database concepts and ability to write basic SQL queries for data validation. - Excellent analytical and problem-solving skills, with a keen eye for detail. - Strong communication skills, both written and verbal, for effective collaboration with technical and non-technical teams. - Ability to work independently and as part of a team in a fast-paced, Agile environment. Desired Skills and Experience : - Salesforce Administrator or Developer certifications. - Experience with test automation tools (Selenium, Provar, TestComplete) for Salesforce/nCino. - Knowledge of financial services domain-specific processes (lending, banking, credit operations). - Experience with Agile/Scrum methodologies.
Posted 4 weeks ago
8.0 - 10.0 years
7 - 11 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: Workday Testing. Experience8-10 Years.
Posted 4 weeks ago
1.0 - 4.0 years
3 - 7 Lacs
Mumbai
Work from Office
Role Purpose The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer. Do 1. Customer requirements gathering and engagement Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs Understand and communicate the financial and operational impact of any changes Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design Empower the customers through demonstration and presentation of the proposed solution/ prototype Maintain relationships with customers to optimize business integration and lead generation Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers 2.Engage with delivery team to ensure right solution is proposed to the customer a.Periodic cadence with delivery team to Provide them with customer feedback/ inputs on the proposed solution Review the test cases to check 100% coverage of customer requirements Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer Deploy and facilitate new change requests to cater to customer needs and requirements Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback Conduct Integration Testing and User Acceptance demos testing to validate implemented solutions and ensure 100% success rate Use data modelling practices to analyze the findings and design, develop improvements and changes Ensure 100% utilization by studying systems capabilities and understanding business specifications Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer b.Support Project Manager/ Delivery Team in delivering the solution to the customer Define and plan project milestones, phases and different elements involved in the project along with the principal consultant Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans Ensure Customer Satisfaction through quality deliverable on time 3.Build domain expertise and contribute to knowledge repository Engage and interact with other BAs to share expertise and increase domain knowledge across the vertical Write whitepapers/ research papers, point of views and share with the consulting community at large Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight Deliver No. Performance Parameter Measure 1. Customer Engagement and Delivery Management PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated. 2. Knowledge Management No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter Mandatory Skills: PL-SQL.
Posted 4 weeks ago
3.0 - 5.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: User Acceptance testing. Experience3-5 Years.
Posted 4 weeks ago
5.0 - 8.0 years
7 - 12 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Experience of Full-Stack Automation in Banking domain. Excellent in Automation testing concepts, principles, and modules. Excellent in Core JAVA Concepts and implementation. Proficient in SQL and experience of working with multiple databases - Oracle, PostgreSQL & HIVE. Experience of automating middleware systems involving messages and file systems. Automation Testing experience using Cucumber & BDD. Exposure to Big Data platform and technologies. Strong problem-solving skills and logical thinking. Self-starter with appetite to explore and learn new technologies. Good communication skills. Banking domain Knowledge Programming Languages - Core JAVA, UNIX Basic Scripting for Scheduling tasks Database SQL Basic Queries Automation Selenium/BDD/Cucumber Configuration Management - GIT/BitBucket or equivalent Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: Selenium. Experience5-8 Years.
Posted 4 weeks ago
1.0 - 3.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally NoPerformance ParameterMeasure1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score Mandatory Skills: App. maintenance & Monitering(BASE Core). Experience1-3 Years.
Posted 4 weeks ago
5.0 - 8.0 years
6 - 10 Lacs
Pune
Work from Office
Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Mainframe - Vision Plus Developer Strong knowledge of VisionPLUS product. Strong hands-on working knowledge in FAS, TRAMS Experience of working in DevOps environment and on agile Mandatory Skills: CICS, COBOL, JCL, File-Manager, ChangeMan, Endevor, Fault Analyzer (FAZ), Jira, QC Additional Desired Skills: Rexx, MQ, CICD pipelines, Checkmarx. Mandatory Skills: Mainframe-visionplus. Experience5-8 Years.
Posted 4 weeks ago
5.0 - 8.0 years
6 - 10 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: Functional Testing. Experience5-8 Years.
Posted 4 weeks ago
3.0 - 5.0 years
5 - 9 Lacs
Pune
Work from Office
Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Embedded Java. Experience3-5 Years.
Posted 4 weeks ago
3.0 - 5.0 years
5 - 9 Lacs
Kolkata
Work from Office
Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Telecom Switching Routing NE Layer3 SW. Experience3-5 Years.
Posted 4 weeks ago
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