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7.0 - 12.0 years
20 - 25 Lacs
Hyderabad
Work from Office
Job Description This position is based in Hyderabad, India. In addition to several positions, we are looking for an Automation developer who will do technical solutions of Windows Agent. You must be an energetic self-starter with a desire to learn new things quickly. In this position, you will work with a team of talented software engineers to innovate, implement, and support the product roadmap. Responsibilities: Be responsible for development of automation of Windows Security Product. Contribute to feature automation to bring the product to the next level. Participate in continuous and iterative software development cycles with emphasis on code quality, supportability, scalability, and performance. Ensure adherence to CyberArk Engineering practices and security coding guidelines. Develop automation solutions through computer programming in Python or any scripting languages Design and Develop test automation artifacts (scripts, functions, scenarios, processes) for simple to complex automated testing situations using various tools Communicate status to key stakeholders and senior management Coordinates and facilitates test automation planning, design, and execution sessions Identify areas for improved testing efficiencies, test automation and implementation of automated test solution will fall within your scope Create and implement Test automation Strategies for projects executed in Agile model Work closely with Application developers, business team and testing team to identify automation requirements in early stage. Design and implement automation framework / strategies for windows and terminal emulators-based applications Help extending test coverage along with creating appropriate tools, utilities, and automation scripts that assist in functional testing and to create test data Designs, executes, monitors, and troubleshoots automated tests under various situations and conditions Qualifications Critical Skills: 7+ years hands-on experience in automation development of Windows applications Hands-on on automating the Windows Desktop application.
Posted 2 weeks ago
3.0 - 6.0 years
4 - 9 Lacs
Chennai
Work from Office
Role & responsibilities Candidate should have detail knowledge of General Insurance products and guidelines. Candidate should be well versed with all non-life insurance related terminology which includes Group and retail category. Good understanding of Insurance Principles. Should be able to coordinates with product developers, business analyst and regulatory Experts to understand requirements and define test criteria. Candidate should possess strong analytical and problem-solving skills. Candidate should have strong communication skill and providing feedback to stakeholders and contributing to the continuous improvement of general insurance products and services. Person should be responsible for evaluating the functionality, accuracy and Usability of general insurance products and related Software Systems. Person should be good in designing and executing test plans, identifying and documenting defects or discrepancies and ensuring that insurance products comply with regulatory requirements and industry standard. Candidate should be having good understanding of testing concepts. Candidate should be aware of Defect Life cycle and well versed with STLC. Candidate should be aware of entire SDLC process well. Good to have Insurance Certification (LIII/AIII) will be an added advantage. Experience range 3 to 5 years.
Posted 2 weeks ago
2.0 - 4.0 years
6 - 11 Lacs
Pune
Work from Office
Not Applicable Specialism Salesforce Management Level Senior Associate & Summary As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives. Why PWC Learn more about us . & Summary s Work closely with project team to understand the requirements, understand the user stories and convert them into Test Scripts (covering both positive and corner/ negative scenarios) Analyse requirements and prepare a query list. If requirements are unclear, able to ask meaningful questions that will yield more information and help perform testing effectively Participated on the Agile Scrum Meetings and Requirement discussions (user story Walkthrough) Be able to execute the Test Scripts, record and share the Test Results with internal/ external teams Be able to create and execute User Acceptance Test Scripts Be able to perform Manual testing and also have functional knowledge around Automation testing and be able to perform the Automation testing Understands the various types of testing (phases) and is able to support the test creation and execution (including but not limited to Smoke Testing, System Integration Testing, Functional Testing, Load & Regression Testing, Sanity Testing) Be able to work on test management tools like (including but not limited to JIRA/ ALM) Good communication skills with demonstrated ability to explain complex technical issues to both technical and nontechnical teams. Apart from Salesforce, should be able to test the related Web and Mobile Technologies Liaise with the Development team/ leads in identifying and clarifying potential challenges in functionality Ensure Delivery standards and practises are followed by you Keep existing certifications up to date in a timely manner (within 1 month) as soon as refresher/maintenance exams become available (Salesforce and other as applicable) Keep up to date with technical trends and obtain relevant certifications on Salesforce, and other tools as agreed with your line manager (including but not limited to Sales, Service, Community Clouds) Mandatory skill sets Salesforce QA Preferred skill sets Minimum Certifications Salesforce Administrator 2 or more Superbadges per quarter Years of experience required 24 Years Education qualification B.Tech/B.E. Education Degrees/Field of Study required Bachelor of Engineering, Bachelor of Technology Degrees/Field of Study preferred Required Skills Salesforce (Software) Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Learning Agility {+ 18 more} No
Posted 2 weeks ago
5.0 - 10.0 years
6 - 10 Lacs
Gurugram
Work from Office
The individual will be involved in the following critical activities: Create and run functional, integration, regression, and ad-hoc, and test cases; including both positive and negative scenarios Create detailed, comprehensive, and well-structured test plans for functional, integration and regression testing. Perform integration and functional testing for code delivered by the development team during each sprint. Become a reference for the QA team for integrations and their configurations. Participate in sprint planning and story creation to identify items that will need to be resolved prior to testing Collaborate with developers, business analysts and project management teams to develop, publish and implement software quality assurance plans along with appropriate KPIs Work closely with onshore and offshore testers to ensure testing deliverables are met Follow standard QA methodologies to ensure the delivery of quality products. Log and report defects and escalate issues Work to meet project schedules, timelines and deadlines Experience with Test Management tools (a plus) Support business users in UAT activities for all major and minor releases. Support once a month weekend production validation for all major releases Strong attention to detail Proactive nature, with a strong work ethic and eagerness to take initiative and go the extra mile. The ideal experience and critical competencies for the role include the following: Bachelor s degree in Computer Science or a related technical field 5+ years of experience in functional testing of applications on different platforms, browsers and devices. Experience with HTTP and REST Experience with SQL and Database /backend testing with large volumes of data Experience with Integration and Regression testing Experience and knowledge of Agile test management process and methodologies Experience with product development and testing life cycles including test approach and test case reviews. Experience creating and maintaining test suites and cases in Test Plans. Familiarity with web app/SAAS/Paas software development, Cloud computing solutions and working knowledge of any Relational Database and DB Queries Professional experience with software lifecycle management in a fast-paced software environment The applicant must also have: Defect management experience and Test Life Cycle Management, any period of experience creating and reviewing of Testing Artifacts right from Test Strategy through Test completion report. Must have working knowledge of DevOps Principles and Practices (CI, CD, Continuous Testing, etc.) We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. ."
Posted 2 weeks ago
9.0 - 11.0 years
12 - 17 Lacs
Gurugram
Work from Office
Our story At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. (RESPONSIBILITIES) As a Test Lead, individual will have a chance to lead testing team across all key functional roles and responsibilities from planning, development, execution, and post-production checkouts. QA Lead will act as an essential link in the project development life cycle and will work closely with the Project Owner/Manager, QA Manager/Director, developers, Business Analysts, and other project team members. The individual will be involved in the following critical activities: Lead a small team of QA Engineers to ensure timely delivery/ testing of user stories. Create and run functional, application, regression, ad-hoc, and integration tests, including both positive and negative scenarios. Create detailed, comprehensive, and well-structured test plans. Perform integration and functional testing for code delivered by the development team during each sprint. Become a reference for the QA team for integrations and their configurations. Participate in sprint planning and story creation to identify items that will need to be resolved prior to testing. Collaborate with developers, business analysts and project management teams to develop, publish and implement software quality assurance plans along with appropriate KPIs. Design and implement test strategy and develop estimates. Provide technical leadership/supervision for the creation, design, execution, documentation and maintenance of test plans and test cases (automated and manual testing) Lead onshore and offshore testers to ensure testing deliverables are met. Follow standard QA methodologies to ensure the delivery of quality products. Log and report defects and escalate issues. Track QA metrics like defect densities and open defect counts Work to meet project schedules, timelines, and deadlines. Provide accurate estimates to assigned tasks. Must demonstrate an understanding of test automation frameworks and creating framework from scratch, if needed. Experience with Test Management tools Support business users in UAT activities for all major and minor releases. Support occasional weekend production validation work for all major releases. Strong attention to detail Proactive nature, with a strong work ethic and eagerness to take initiative and go the extra mile. The ideal experience and critical competencies for the role include the following: 9-11 years of experience in software testing or related fields. 9+ years of hand on Quality Assurance experience with a key role in building and enhancing a QA function. Experience with product development and testing life cycles including test approach and test case reviews. Experience leading and providing oversite for multiple QA teams using agile or scrum methodologies. Experience creating and maintaining test suites and cases in Test Plans. Familiarity with web app/SAAS/Paas software development, Cloud computing solutions and working knowledge of any Relational Database and DB Queries Professional experience with software lifecycle management in a fast-paced software environment The applicant must also have: Defect management experience and Test Life Cycle Management, any period of experience creating and reviewing of Testing Artifacts right from Test Strategy through Test completion report. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. ."
Posted 2 weeks ago
2.0 - 5.0 years
2 - 6 Lacs
Mumbai, Vasai
Work from Office
Electrical Engineer (Installation & Site Supervisor) Established in 1973, Ralsonics manufactures industrial cleaning equipment and ultrasonics enhanced cleaning, processing and sieving machinery for customers spanning sixteen industrial sectors. Learn more about us on Requirements Diploma or B.E./B.Tech in Electrical or Electrical & Electronics Engineering 2 to 5 years of experience in on-site installation of capital or industrial equipment Strong working knowledge of electrical panels, control wiring, instrumentation, and basic automation (PLC/HMI is a plus) Comfortable with tools like multimeters, IR testers, and basic troubleshooting Willingness to travel extensively for project execution across India Good communication skills and a professional approach with customers Job Description Ralsonics is looking to hire an Electrical Engineer Installation & Site Supervisor who will play a critical role in ensuring timely, high-quality installation and commissioning of our ultrasonic cleaning and surface treatment equipment at customer sites. The candidate will act as the primary point of contact during the installation phase, coordinating between the customer and internal teams to ensure smooth execution and handover. Supervise on-site electrical installation of machines, including wiring, cable routing, earthing, and panel integration Coordinate with internal fitters, project engineers, and the customer s site team Conduct pre-commissioning and functional testing of electrical and automation systems Ensure compliance with wiring diagrams, safety protocols, and project specifications Maintain detailed installation checklists, reports, and redlined drawings Act as the technical POC for the customer during installation and FAT Communicate proactively to resolve site issues and ensure timely handover Ralsonics Research Pvt. Ltd. Plot 5, K. T. Industrial Estate No.2, Chinchpada, Waliv, Vasai East, Vasai, Palghar-401208, Maharashtra, India. Closest Train Station: Vasai Road, PF, ESIC, conveyance, 21 days paid holidays etc.
Posted 2 weeks ago
3.0 - 5.0 years
5 - 9 Lacs
Mumbai
Work from Office
Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: Core Java. Experience: 3-5 Years.
Posted 2 weeks ago
3.0 - 5.0 years
5 - 9 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: Core Java. Experience: 3-5 Years.
Posted 2 weeks ago
5.0 - 8.0 years
7 - 10 Lacs
Pune
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: SDET. Experience: 5-8 Years. >
Posted 2 weeks ago
5.0 - 10.0 years
7 - 12 Lacs
Pune
Work from Office
Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Mandatory Skills: Worksoft Certify. Experience: >10 YEARS. >
Posted 2 weeks ago
3.0 - 5.0 years
5 - 9 Lacs
Coimbatore
Work from Office
Identify and analyze potential performance impact based on project scope Identify performance test approach Creation and maintenance of Performance Paper Scripts/Use Cases for the Application(s) under testing Coordination of Performance environments tasks for the Application(s) under testing Coordination of Performance test data tasks for the Application(s) under testing Execute manual test scripts for Early Performance Test Coordination of the Performance testing cycles for the Application(s) under testing Provide application support to PCoE Performance status reporting for the Application(s) under testing Relevant 5+ years work experience as a Testing Specialist with an understanding across multiple IT disciplines Strong knowledge and understanding on Performance Test methodology and approach 3+ years of experience in performance testing Strong written and oral communication, facilitation, and negotiation skills Detail oriented, well organized and resourceful in issue resolution Strong reporting, decision making, analytical and problem solving skills Proactive team player with effective time management skills; ability to work independently, manage multiple deadlines/projects and keep key players informed Demonstrated relationship management and leadership skills with a superior ability to make things happen through the use of influence and negotiation with all levels of management Ability to anticipate and respond to the needs and concerns of others Business knowledge of one or more TDCT applications Mandatory Skills: Performance Testing. Experience: 3-5 Years.
Posted 2 weeks ago
3.0 - 5.0 years
6 - 10 Lacs
Hyderabad
Work from Office
7+ years in Java with selenium testing. Manual/ Automation testing skills Only immediate joiners Mandatory Skills: Embedded Java. Experience: 3-5 Years.
Posted 2 weeks ago
5.0 - 8.0 years
7 - 10 Lacs
Hyderabad
Work from Office
Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various areas Decisive and directive delivery focus with a can do attitude, demonstrates both hard and soft skills Coaches, mentors and motivates team and client staff, build trust and confidence through focus on quality and delivery Effective at engaging with clients, extracting information, e.g., developing facilitation and communication skills Responsible for ensuring project administration is up to date e.g., SoW, tagging, etc., Business development Ensures high levels of individual utilisation achievement in line with the levels expected as part of the goal setting process Consistently agrees personal extensions with client Demonstrates developing network of relationships with clients and provides required intelligence/insights to solve clients business problems Builds relationships with client peers and provides required intelligence/insights to solve clients business problems Leads smaller scale meetings with sales teams, leads proposal development to a high standard working with sales teams as appropriate Anchors market research activities in chosen area of work Consistently plays a major role in opportunity identification, raising potential pursuits to practice leadership team, helping them proactively in pursuits Thought Leadership Develops insight into chosen industry and technology trends, ensures they are shared with the wider practice/GCG in one of the various channels Contributes to team thought leadership Ensures a track record is written up of own assignment and, where appropriate, ensures it is written up as a case study Contribution to Practice/Wipro Continually delivers all Wipro admin in a timely manner (timesheets, appraisals expenses, etc.,) Demonstrates contribution to internal initiatives Suggest ways to improve an engagement through leverage of tools, methods assets, information sources , IP available within the knowledge management platform Organises the contribution of IP and knowledge assets to the central repository of Wipro and GCG and promotes reuse Engages with other consulting and delivery teams to enhance collaboration and growth and is part of the Wipro 'Communities' activities Proposes new service offerings/capabilities and demonstrates value through innovation and subject matter expertise Provides on/off site training, demos to existing staff as needed. Develops process assets and other reusable artefacts based on learnings from projects Routinely connects with SMEs to ensure delivery approach considers downstream requirements Proactively participates in and suggests ideas for practice development initiatives Actively shares knowledge and points of view within the team and within relevant communities of interest Mandatory Skills: HC - Payor. Experience: 5-8 Years. >
Posted 2 weeks ago
3.0 - 5.0 years
5 - 7 Lacs
Pune
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Investment Banking(CLM). Experience: 3-5 Years. >
Posted 2 weeks ago
3.0 - 8.0 years
5 - 10 Lacs
Bengaluru
Work from Office
Role Purpose Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the clients business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability. Do Consulting Execution An Ambassador for Wipro tenets and values Consulting Project manager or equivalent, manages teams of consultants/work streams and quality assures other work streams/projects/programs Client focused and tenacious in approach to solving client issues and achieving clients objectives. Demonstrates the experience of a well rounded consultant. Flexible in approach and ability to coordinate resources with expertise in various areas Responsible for work stream budgets and assuring quality of deliverables Seen as a trusted advisor to senior clients and secures great feedback from clients Decisive and directive delivery focus with a can do attitude , demonstrates both hard and soft skills Coaches, mentors and motivates team and client staff , build trust and confidence through focus on quality and delivery Effective at engaging with clients, extracting information, e.g., developing facilitation and communication skills Responsible for ensuring project administration is up to date e.g., SoW, tagging, etc. Business development Ensures high levels of individual utilisation achievement in line with the levels expected as part of the goal setting process Sells laterally and vertically when operating. Regularly identifies leads and converts them into opportunities and proposals Builds relationships and has an effective network of client contacts at buying level. Leads marketing and prospecting activities to populate the sales funnel for specified accounts Regularly participates in sales meetings. Builds relationships with client managers, applies competitive intelligence to further Wipro footprint in accounts Leads smaller scale meetings with sales teams, leads proposal development to a high standard working with sales teams as appropriate Contributes and leads RFP/RFI efforts by leveraging Wipros global footprint and end to end consulting capability Consistently plays a key role in opportunity identification, raising potential pursuits to practice leadership team, helping them proactively in pursuits Thought Leadership Develops insight and develops point of view into chosen industry and technology trends, ensures they are shared with the wider practice/GCG in one of the various channels. Leads assignment thought leadership Ensures a track record is written up of own assignment and, where appropriate, ensures it is written up as a case study. Responsible for ensuring use in sales Contribution to Practice/Wipro Continually delivers all Wipro admin in a timely manner (timesheets, appraisals expenses, etc.,) Demonstrates contribution to internal initiatives Ensures the team leverages IP and knowledge assets from the central knowledge repository of Wipro and GCG and promotes reuse Proposes new service offerings/capabilities Contribution towards go-to-market solutions to deliver tangible business outcomes or breakthrough in industry segment Coaches and mentors junior consultants Monitors and curtails talent attrition Drives engagement with other consulting and delivery teams to both enhance collaboration and help design and deliver tailored Client solutions with desired impact Demonstrates value by identifying and following through on innovation and thought leadership opportunities Creates reusable IP/assets and makes self visible as a thought leader
Posted 2 weeks ago
5.0 - 8.0 years
9 - 14 Lacs
Bengaluru
Work from Office
The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. POSITION TITLE (ENGLISH): Senior QA Test Engineer- Automation REPORTING TOQA Manager REPORTING LOCATIONBengaluru WORKING LOCATIONBengaluru (B4) SUMMARY OF POSITION AND OBJECTIVES: Eurofins is developing an eLIMS-NG product (Eurofins Laboratory Information Management System, the Next Generation), a comprehensive and integrated suite of tools and applications to support testing business in our laboratories worldwide. The main objective of this position is to plan, design, develop and execute the test suite to identify major defects early during the STLC and develop automation scripts where required to bring maximum ROI. POSITION & OBJECTIVES : Responsibilities Mandatory Develop test automation scripts using C#, Selenium, Protractor Assist with enhancing the automation test framework by supporting a continuous integration environment with an automated smoke and regression test suite. Participate in the refinement of user requirements associated with new product features and updates to existing product features by providing testing-related input. Document test cases which will be used throughout the testing life cycleend-to-end, sanity testing and regression testing. Participate in reviews of test case design, test case coverage and script design with project stakeholders. Engage with Product owner and functional analyst to clarify the requirements and strengthen the test suite. Identify gaps in test coverage. Perform root cause analysis of escape defects and write test scenarios to fill the gap. Must have knowledge on Web API testing (say using Postman or any API tools) Must have SQL skills to write join and sub queries to validate the test results using the underlying database. Execute, monitor, and analyze test results by aligning test case coverage to organization metrics. Track, manage and resolve defects using TFS. Coordinate issue resolution as required with broader team of QA, Developers and Product Management Carry out functional testing where automation is not possible. Agile/Scrum method of development. Technical Knowledge 3 to 6 years of experience in automation testing using C#, Java, Python Experience in testing API/web services using any API tools (e.g. Postman). Experience in test case design using various testing techniques. Good knowledge of SQL Good to haveExposure to Performance testing tools and processes "“ LoadRunner, JMETER, Visual Studio Load Test, etc. Personal Qualities Excellent analytical and problem-solving skills. Excellent verbal and written communication skills to converse with various teams (PO, Dev, Release/Deployment, Product Management, Leadership team, etc.) What we offer: Opportunity to develop a world class IT product, which will be used worldwide for testing for life. A launch pad into various opportunities "“ a chance to become part of a highly motivated international team of professionals. Gamut of employee benefits including food, transport, hybrid working, and an attractive salary package. Qualifications BE/MCA or equivalent degree/experience.
Posted 2 weeks ago
30.0 - 35.0 years
9 - 13 Lacs
Bengaluru
Work from Office
About Eurofins Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 origin, traceability and purity of biological substances and products. In 2023, Eurofins generated total revenues of EUR ‚ 6,515 million, and has been among the best performing stocks in Europe over the past 20 years. Job TitleSenior Functional Analyst Reporting ToSenior Manager Work LocationBangalore About Program: With facilities in Europe, the United States and Asia, Eurofins Genomics is an internationally leading provider of DNA sequencing services, genotyping services, DNA synthesis products and bioinformatics services for pharma, diagnostics, food, agriculture, biotechnological and research markets. Genomics business is enabled by global engineering teams working on next-generation applications and Laboratory information management systems (LIMS). As a Functional Analyst, you will leverage your extensive functional expertise to design and develop e-Commerce solutions for B2B and B2C portal. These are sophisticated computer programs that will be used by our Academica and Industrial clients. The product you design, build, and deliver is strategic to the success of Genomics business line. Working closely with diverse stakeholders, you will deliver a product that exceeds expectations and drives innovation. You will be empowered to influence and drive key functional decisions and with your leadership skills, navigate the complex Eurofins network of Subject Matter Experts. We are looking for self-driven leader who will interface with the business stakeholder and development teams drive the functional roadmap for the product and translate the business requirements to functional requirements for the development team Primary Responsibilities : In this role as Sr. Functional Analyst, you will be responsible to clearly understand the Business/Functional requirements of the solution and document it as User Requirements or User stories to the Development team. The objective will be to create and groom user stories and work as a liaison between the Business Process Owner and the development team acting as Product Owner for the scrum team. Specific Assignments: Work closely with the Business Process Owners and in understanding the business goals and objectives and the requirements of the proposed solution. Create Business Process Models. Assist the Business Process Owner in managing the web content and documenting information gathered from multiple sources, highlight conflicting functional/non-functional requirements. Convert the requirement discussions into functional requirements document/User stories that is easy to read and understand. The documentation should be in accordance with agile best practice. Create UX mockups to compliment and support requirement documents. Ensure that the Functional and non-functional requirements are clearly articulated and segregated. Serve as the liaison between the Business and development team. The role is expected to work working in the same time zone as the development team. Participate in development discussions to ascertain if the requirements are clearly understood, document conflicts, and revising the functional specifications after resolving the conflicts based on the discussion with the Business Process Owner. Work in a highly agile environment to create, groom and prioritize the user stories. Participate in functional testing and the sprint demos. With primary stakeholders in US and EU region, expect to work in the late evenings to have overlap with efficient operations. Improve efficiency of the overall development process from start to finish by recognizing process improvement opportunities, systematic issues, and organizational obstacles. Then execute action plans to increase the output of the development team. Ability to work independently to a large degree to dive deep into legacy systems, current systems, and the IT infrastructure landscape to make more knowledgeable decision. Skills required: Extensive experience in working with people and stakeholders. Extensive experience in developing products and applications for eCOM platform Strong experience with functional designs and tools for user journeys Strong experience in an Agile development environment and tools Strong leadership to influence and drive diverse stakeholders. Passionate about software development with very good communication skills Good business understanding in order to facilitate discussions from Leadership to Business users Experience designing web-based application. Experience in building wireframes/Mock-up is desired. Preferred Qualifications: Bachelors or master"™s in engineering, Computer Science or equivalent. Minimum 12 years of experience in IT Application/Software Development as Business/Functional Analyst Experience in .NET Experience in Umbraco Experience of at least 1 enterprise application from concept to delivery Working experience with Product development organizations of Pedigree Tech Stack: Design tools like Adobe, Bizagi; CMS tools like Strapi, Umbraco; Excel, Azure DevOps, Visio,
Posted 2 weeks ago
4.0 - 7.0 years
8 - 12 Lacs
Bengaluru
Work from Office
The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. QA Test engineer / Senior QA Test engineer POSITION TITLE (ENGLISH): QA Test Engineer- Automation REPORTING TO QA Manager REPORTING LOCATION Bangalore WORKING LOCATION Bangalore (B4) NUMBER OF FTEs UNDER RESPONSIBILITY: None SUMMARY OF POSITION AND OBJECTIVES: Eurofins is developing an eLIMS-NG product (Eurofins Laboratory Information Management System, the Next Generation), a comprehensive and integrated suite of tools and applications to support testing business in our laboratories worldwide. The main objective of this position is to plan, design, develop and execute the test suite to identify major defects early during the STLC and develop automation scripts where required to bring maximum ROI. POSITION & OBJECTIVES : Responsibilities Mandatory Develop test automation scripts using C#, Selenium, Protractor Assist with enhancing the automation test framework by supporting a continuous integration environment with an automated smoke and regression test suite. Participate in the refinement of user requirements associated with new product features and updates to existing product features by providing testing-related input. Document test cases which will be used throughout the testing life cycleend-to-end, sanity testing and regression testing. Participate in reviews of test case design, test case coverage and script design with project stakeholders. Engage with Product owner and functional analyst to clarify the requirements and strengthen the test suite. Identify gaps in test coverage. Perform root cause analysis of escape defects and write test scenarios to fill the gap. Must have knowledge on Web API testing (say using Postman or any API tools) Must have SQL skills to write join and sub queries to validate the test results using the underlying database. Execute, monitor, and analyze test results by aligning test case coverage to organization metrics. Track, manage and resolve defects using TFS. Coordinate issue resolution as required with broader team of QA, Developers and Product Management Carry out functional testing where automation is not possible. Agile/Scrum method of development. QUALIFICATIONS AND EXPERIENCE REQUIRED BE/MCA or equivalent degree/experience. Technical Knowledge 2 to 5 years of experience in automation testing using C#, Java, Python Experience in testing API/web services using any API tools (e.g. Postman). Experience in test case design using various testing techniques. Good knowledge of SQL Good to haveExposure to Performance testing tools and processes "“ LoadRunner, JMETER, Visual Studio Load Test, etc. Personal Qualities Excellent analytical and problem-solving skills. Excellent verbal and written communication skills to converse with various teams (PO, Dev, Release/Deployment, Product Management, Leadership team, etc.) What we offer: Opportunity to develop a world class IT product, which will be used worldwide for testing for life. A launch pad into various opportunities "“ a chance to become part of a highly motivated international team of professionals. Gamut of employee benefits including food, transport, hybrid working, and an attractive salary package.
Posted 2 weeks ago
3.0 - 6.0 years
4 - 8 Lacs
Chennai
Work from Office
As Test Automation Engineer, you are involved in the automated verification and validation of products made by engineers in a development process. Your technical and professional knowledge of Test Automation, programming, test environments and methodologies is solid. With your knowledge and experience with one or more test tools and test techniques, you can independently design and execute test automation solutions. You follow the latest developments in your field and you know what is going on. - Grade Specific As a QA Automation Expert, you are expected to develop automation solutions, create tools strategy, create automation approach, evaluate tools, perform technical feasibility, build business cases (ROI) and estimate automation effort. You are expected to implement automation solutions in different projects and deliver cost/effort savings to customer. You are expected to work independently, if required, to provide consultancy services to customers.
Posted 2 weeks ago
6.0 - 11.0 years
7 - 11 Lacs
Bengaluru
Work from Office
Primary Skills 6+ years as a Business Analyst in Investment Bank organization within Market Risk department Technical experience to be comfortable with data models and SQL Hands-on experience as liaison function between the onshore IT business lines and offshore technical teams and as primary functional support for development team Thorough experience in functional testing and validation of development Market Risk knowledge (Pnl calculation and explanation, VaR and Stress VaR analysis) Product Control knowledge (Pnl calculation and explanation, ) Financial products (Treasury, FX, Credit, IRD) Market data (Volatilities, Curves,), Sensitivities Regulatory knowledge (including Basel III, Basel II, Basel I, SIMM, FRTB, CVA, ) Technical knowledge in SQL, XML, HTML, UML, Business object, data warehouse, BI Project cycle methodology Strong technical skills in tests methodology Strong organizational skills Strong ability to analyze and summarize Secondary Skills Liaise with IT business lines contacts for clarification and understanding of requirements. Analyze functional impacts considering technical constraints with technical leads help Prepare and present functional aspects of changes/evolutions to developers Draft detailed functional specifications/users stories for developers, in line with general specifications or list of requirements provided by project manager / Business Analysts Support the technical development team in any functional aspects. Organize and keep up to date detailed functional documentation Conduct continuous testing in development environment for development monitoring
Posted 2 weeks ago
5.0 - 8.0 years
5 - 9 Lacs
Noida
Work from Office
Design and develop Python-based applications, scripts to automate business processes. Build and maintain data pipelines for ETL processes. Create scalable solutions for data analytics and machine learning integrations (if applicable). Debug, test, and optimize Python scripts for efficiency and reliability. Design, develop, and maintain relational (SQL) databases. Write optimized SQL queries, stored procedures, and triggers for data manipulation. Ensure database security, performance, and reliability through regular maintenance and tuning. Automate database operations such as backup, recovery, and monitoring. Work closely with stakeholders, and other teams to understand requirements Monitor the performance of Python scripts and databases, identifying and resolving issues. Implement logging and alert systems to track job performance and errors. Create detailed documentation for developed scripts, and database schemas. Ensure all development adheres to organizational and regulatory compliance standards. Primary Skills Python and database query languages like SQL
Posted 2 weeks ago
3.0 - 5.0 years
4 - 8 Lacs
Hyderabad
Work from Office
3-5 years of exp in test automation, specifically with Tosca. Tosca certification mandatory Strong understanding of software testing principles & methodologies - Grade Specific Exp in Api Testing Exp in Database
Posted 2 weeks ago
3.0 - 6.0 years
4 - 8 Lacs
Chennai
Work from Office
As Test Automation Engineer, you are involved in the automated verification and validation of products made by engineers in a development process. Your technical and professional knowledge of Test Automation, programming, test environments and methodologies is solid. With your knowledge and experience with one or more test tools and test techniques, you can independently design and execute test automation solutions. You follow the latest developments in your field and you know what is going on. - Grade Specific As a Senior QA Automation Engineer, you are required to have experience working on different automation tools such as UFT and Selenium. In addition to developing and executing automation scripts, you are also expected to resolve technical issues wrt automation, provide input to improve effectiveness. You are also expected to mentor junior engineers.
Posted 2 weeks ago
2.0 - 5.0 years
3 - 6 Lacs
Varanasi
Work from Office
Notice Period : Immediate to 30 days Roles and Responsibility: - Preferred 2 + Years of experience in Manual testing. (preferred in Energy domain) - Automation testing- Selenium knowledge added advantage. - Strong experience in Web applications. (Mobile Applications will be added advantage) - Strong experience in functional & non-functional testing. - Strong experience in test case design and Test execution. - Strong Experience in Defect Tracking. - Strong Experience in Test case design techniques. - Must have knowledge of SQL & Data base testing. - Must have experience in using Bugzilla/ JIRA tools. - Experience in API testing. (Rest Client will be added advantage) - Preparing documents with good explanation of the functionality. - Good bug reporting skills (like filing - Detailed bug reports, analysing and root causing the issues) - Good written and oral communication skills - We are seeking a Manual Tester with 2+ years of experience, preferably in the Energy domain. - The ideal candidate should have strong expertise in functional and non-functional testing, test case design, test execution, and defect tracking. - Experience with web applications (mobile apps is a plus) and SQL/database testing is essential.
Posted 2 weeks ago
2.0 - 5.0 years
3 - 6 Lacs
Surat
Work from Office
Notice Period : Immediate to 30 days Roles and Responsibility: - Preferred 2 + Years of experience in Manual testing. (preferred in Energy domain) - Automation testing- Selenium knowledge added advantage. - Strong experience in Web applications. (Mobile Applications will be added advantage) - Strong experience in functional & non-functional testing. - Strong experience in test case design and Test execution. - Strong Experience in Defect Tracking. - Strong Experience in Test case design techniques. - Must have knowledge of SQL & Data base testing. - Must have experience in using Bugzilla/ JIRA tools. - Experience in API testing. (Rest Client will be added advantage) - Preparing documents with good explanation of the functionality. - Good bug reporting skills (like filing - Detailed bug reports, analysing and root causing the issues) - Good written and oral communication skills - We are seeking a Manual Tester with 2+ years of experience, preferably in the Energy domain. - The ideal candidate should have strong expertise in functional and non-functional testing, test case design, test execution, and defect tracking. - Experience with web applications (mobile apps is a plus) and SQL/database testing is essential.
Posted 2 weeks ago
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