98 Functional Support Jobs

SAP SRM + RMS Functional Consultant SAP SRM functional consultant with min 5 yrs of SAP SRM experience Provide business process and functional support for the SAP SRM module including its SRM PPS, Sourcing and Response, Supplier Service (MM-SUS), Supplier Registration Minimum of 2 end-to-end SAP SRM Module implementations Facilitate requirements gathering workshops/discussions and assess, challenge, and document the business requirements. Provide alternatives and recommend a solution. Develop functional specifications for customizations and FRICEW developments Develop test strategies, test plans and test scripts. Perform functional testing execution after development completion. Work with different teams and IT partners in different arts of the world to provide services to clients. Identify and apply continuous improvement processes for operational efficiencies, drive process integration, and standardization

SAP RMS functional consultant with min 5 yrs of SAP RMS experience Provide business process and functional support for the SAP RMS module including register, manage and process records, business objects and documents Minimum of 2 end-to-end SAP RMS Module implementations Facilitate requirements gathering workshops/discussions and assess, challenge, and document the business requirements. Provide alternatives and recommend a solution. Develop functional specifications for customizations and FRICEW developments Develop test strategies, test plans and test scripts Perform functional testing execution after development completion. Work with different teams and IT partners in different arts of the world to provide services to clients. Identify and apply continuous improvement processes for operational efficiencies, drive process integration, and standardization

About The Role "¢ Allocate, Drive, monitor and review field force towards achieving budgeted numbers. "¢ Coordinates with accounts, legal and operations for related functional support. "¢ Will be responsible to achieve monthly and yearly Roll forward and loss provisioning targets. "¢ Will be responsible to handle a team of 9 + on role employees and field collection agencies through the team. "¢ Ensuring employee/agency quality while recruitment and leveraging productivity. "¢ Take ownership of High Value accounts ensure seamless collection. Job Requirements: "¢ "¢ Graduate/ MBA "¢ Tactful and Persuasive "¢ Experience in retail collections preferably credit cards at least of 7 years "¢ Over experience required is of more than 10 years

About The Role "¢ Allocate, Drive, monitor and review field force towards achieving budgeted numbers. "¢ Coordinates with accounts, legal and operations for related functional support. "¢ Will be responsible to achieve monthly and yearly Roll forward and loss provisioning targets. "¢ Will be responsible to handle a team of 9 + on role employees and field collection agencies through the team. "¢ Ensuring employee/agency quality while recruitment and leveraging productivity. "¢ Take ownership of High Value accounts ensure seamless collection. Job Requirements: "¢ "¢ Graduate/ MBA "¢ Tactful and Persuasive "¢ Experience in retail collections preferably credit cards at least of 7 years "¢ Over experience required is of more than 10 years

About The Role "¢ Allocate, Drive, monitor and review field force towards achieving budgeted numbers. "¢ Coordinates with accounts, legal and operations for related functional support. "¢ Will be responsible to achieve monthly and yearly Roll forward and loss provisioning targets. "¢ Will be responsible to handle a team of 9 + on role employees and field collection agencies through the team. "¢ Ensuring employee/agency quality while recruitment and leveraging productivity. "¢ Take ownership of High Value accounts ensure seamless collection. Job Requirements: "¢ "¢ Graduate/ MBA "¢ Tactful and Persuasive "¢ Experience in retail collections preferably credit cards at least of 7 years "¢ Over experience required is of more than 10 years

About The Role "¢ Allocate, Drive, monitor and review field force towards achieving budgeted numbers. "¢ Coordinates with accounts, legal and operations for related functional support. "¢ Will be responsible to achieve monthly and yearly Roll forward and loss provisioning targets. "¢ Will be responsible to handle a team of 9 + on role employees and field collection agencies through the team. "¢ Ensuring employee/agency quality while recruitment and leveraging productivity. "¢ Take ownership of High Value accounts ensure seamless collection. Job Requirements: "¢ "¢ Graduate/ MBA "¢ Tactful and Persuasive "¢ Experience in retail collections preferably credit cards at least of 7 years "¢ Over experience required is of more than 10 years

About The Role "¢ Allocate, Drive, monitor and review field force towards achieving budgeted numbers. "¢ Coordinates with accounts, legal and operations for related functional support. "¢ Will be responsible to achieve monthly and yearly Roll forward and loss provisioning targets. "¢ Will be responsible to handle a team of 9 + on role employees and field collection agencies through the team. "¢ Ensuring employee/agency quality while recruitment and leveraging productivity. "¢ Take ownership of High Value accounts ensure seamless collection. Job Requirements: "¢ "¢ Graduate/ MBA "¢ Tactful and Persuasive "¢ Experience in retail collections preferably credit cards at least of 7 years "¢ Over experience required is of more than 10 years

About The Role "¢ Allocate, Drive, monitor and review field force towards achieving budgeted numbers. "¢ Coordinates with accounts, legal and operations for related functional support. "¢ Will be responsible to achieve monthly and yearly Roll forward and loss provisioning targets. "¢ Will be responsible to handle a team of 9 + on role employees and field collection agencies through the team. "¢ Ensuring employee/agency quality while recruitment and leveraging productivity. "¢ Take ownership of High Value accounts ensure seamless collection. Job Requirements: "¢ "¢ Graduate/ MBA "¢ Tactful and Persuasive "¢ Experience in retail collections preferably credit cards at least of 7 years "¢ Over experience required is of more than 10 years

About The Role "¢ Allocate, Drive, monitor and review field force towards achieving budgeted numbers. "¢ Coordinates with accounts, legal and operations for related functional support. "¢ Will be responsible to achieve monthly and yearly Roll forward and loss provisioning targets. "¢ Will be responsible to handle a team of 9 + on role employees and field collection agencies through the team. "¢ Ensuring employee/agency quality while recruitment and leveraging productivity. "¢ Take ownership of High Value accounts ensure seamless collection. Job Requirements: "¢ "¢ Graduate/ MBA "¢ Tactful and Persuasive "¢ Experience in retail collections preferably credit cards at least of 7 years "¢ Over experience required is of more than 10 years

About The Role "¢ Allocate, Drive, monitor and review field force towards achieving budgeted numbers. "¢ Coordinates with accounts, legal and operations for related functional support. "¢ Will be responsible to achieve monthly and yearly Roll forward and loss provisioning targets. "¢ Will be responsible to handle a team of 9 + on role employees and field collection agencies through the team. "¢ Ensuring employee/agency quality while recruitment and leveraging productivity. "¢ Take ownership of High Value accounts ensure seamless collection. Job Requirements: "¢ "¢ Graduate/ MBA "¢ Tactful and Persuasive "¢ Experience in retail collections preferably credit cards at least of 7 years "¢ Over experience required is of more than 10 years

About The Role Job Title SR. Manager Level M4 Division IT Department WBG No of positions 1 Location Thane Reporting to Priti Kulkarni Job Role Sr. Manager Oracle SQL Developer Job Responsibility Executing IT initiatives for Design, Development, implementation roll-out & support for Wholesale Banking System like Reporting system, Cash Management systems, Mandates, etc. Having good development knowledge on Oracle for internal enhancements troubleshooting on oracle queries ,procedures, Fixing the issues , rewriting the queries in Oracle ,etc. during implementation and integration support Work with Vendor and various internal teams while executing the internal or vendor based projects Release configurations, Release version Tracking, Defect Management during project execution Analysis of Business Requirements to convert them to System Specifications or work with vendor on the same Technical & Functional support to business in various stages Participate in requirements and architecture debriefs to assess feasibility of the solution and identify needs for design and implementation Business co-ordination for all technology matters Job requirements Skills/Knowledge prerequisites Experience in handling a similar role Should have sound Design and Development/troubleshooting background and experience of technologies like Oracle etc. Development and Troubleshooting experience in Oracle procedure/function/views/triggers development is must Technical Skills o DB Oracle RDB 10, 11, 12, 19 Basic Administrative Knowledge. Pl/SQL development (Must) Educational Qualifications Post-Graduation or Engineering Experience Profile 6-10 years Salary range: Fixed Variable Target Companies BFSI Sector IT Companies

About The Role Job Title SR. Manager Level M4 Division IT Department WBG No of positions 1 Location Thane Reporting to Priti Kulkarni Job Role Sr. Manager Oracle SQL Developer Job Responsibility Executing IT initiatives for Design, Development, implementation roll-out & support for Wholesale Banking System like Reporting system, Cash Management systems, Mandates, etc. Having good development knowledge on Oracle for internal enhancements troubleshooting on oracle queries ,procedures, Fixing the issues , rewriting the queries in Oracle ,etc. during implementation and integration support Work with Vendor and various internal teams while executing the internal or vendor based projects Release configurations, Release version Tracking, Defect Management during project execution Analysis of Business Requirements to convert them to System Specifications or work with vendor on the same Technical & Functional support to business in various stages Participate in requirements and architecture debriefs to assess feasibility of the solution and identify needs for design and implementation Business co-ordination for all technology matters Job requirements Skills/Knowledge prerequisites Experience in handling a similar role Should have sound Design and Development/troubleshooting background and experience of technologies like Oracle etc. Development and Troubleshooting experience in Oracle procedure/function/views/triggers development is must Technical Skills o DB Oracle RDB 10, 11, 12, 19 Basic Administrative Knowledge. Pl/SQL development (Must) Educational Qualifications Post-Graduation or Engineering Experience Profile 6-10 years Salary range: Fixed Variable Target Companies BFSI Sector IT Companies

About The Role Job Title SR. Manager Level M4 Division IT Department WBG No of positions 1 Location Thane Reporting to Priti Kulkarni Job Role Sr. Manager Oracle SQL Developer Job Responsibility Executing IT initiatives for Design, Development, implementation roll-out & support for Wholesale Banking System like Reporting system, Cash Management systems, Mandates, etc. Having good development knowledge on Oracle for internal enhancements troubleshooting on oracle queries ,procedures, Fixing the issues , rewriting the queries in Oracle ,etc. during implementation and integration support Work with Vendor and various internal teams while executing the internal or vendor based projects Release configurations, Release version Tracking, Defect Management during project execution Analysis of Business Requirements to convert them to System Specifications or work with vendor on the same Technical & Functional support to business in various stages Participate in requirements and architecture debriefs to assess feasibility of the solution and identify needs for design and implementation Business co-ordination for all technology matters Job requirements Skills/Knowledge prerequisites Experience in handling a similar role Should have sound Design and Development/troubleshooting background and experience of technologies like Oracle etc. Development and Troubleshooting experience in Oracle procedure/function/views/triggers development is must Technical Skills o DB Oracle RDB 10, 11, 12, 19 Basic Administrative Knowledge. Pl/SQL development (Must) Educational Qualifications Post-Graduation or Engineering Experience Profile 6-10 years Salary range: Fixed Variable Target Companies BFSI Sector IT Companies

Total Work Duration would be for 6 months Mainly during following (Jul-25 , Aug-25 , Oct-25 , Nov-25 , Jan-26 , Mar-26) Months for full time. Time would be mostly in general shift and work location would be mostly our Pune Pimpri Location, in case of travel, Travel arrangements would be done by our company. We also have plants in Sanand (Gujrat) and Chennai (Tamilnadu). We need a resource with minimum 5 to 6 years Functional experience with minimum 2 SAP implementations. The resources would be providing functional support during various phases of our projects Blue Print Phase:- Understanding YanFeng business process, provide functional guidance while making To-Be Process. Create functional documents for customizations required for India and provide necessary guidance in delivering the solution.

About Newton School Come be part of a rocket ship that s creating a massive impact in the world of education! On one side you have over a million college graduates every year with barely 5% employability rates and on the other side, there are thousands of companies struggling to find talent. Newton School aims to bridge this massive gap through its personalized learning platform. We are building an online university and solving the deep problem of the employability of graduates. We have a strong core team consisting of alumni from IITs and IIM s, and have several years of industry experience in companies like Unacademy, Inmobi, Ola, and Microsoft - among others. On this mission, we are backed by some of the most respected investors around the world, - RTP Global, Nexus Venture Partners, and a slew of angel investors including CRED s Kunal Shah, Flipkart s Kalyan Krishnamoorthy, Unacademy and Razorpay founders, Udaan s Sujeet Kumar among others. About the Role : Were looking for a driven and enthusiastic Marketing Intern to join our team at Newton School. This is not your typical intern role - you ll be at the centre of a fast-paced marketing team, helping bridge the gaps across content, campaigns, performance, influencer collaborations, and shoots. You ll wear many hats, learn by doing, and get a front-row seat to what it takes to run high-impact marketing in a high-growth startup. What You ll Do Content Calendar Support: Help build and maintain monthly content calendars across platforms Campaign Planning: Assist in planning and executing ongoing brand and performance campaigns Influencer & Creator Ops: Research creators, coordinate activations, and manage communications Performance Tracking: Help track campaign results, collect data, and report what s working Copywriting: Write quick, on-brand copy for social posts, ads, emails, and landing pages Shoot Support: Assist on shoot days with coordination, scripting, and content inputs Cross-Functional Support: Fill in where needed across the team to keep projects running smoothly What We re Looking For : Strong interest in marketing, branding, or advertising Excellent written and verbal communication skills Comfortable juggling multiple tasks and shifting priorities A collaborative team player who s also self-driven Bonus if you ve worked on a college fest, personal project, or freelance content Basic knowledge of Google Sheets, Canva, or Notion is a plus You ll Love This Role If You... Want to learn how real campaigns are built and launched Like wearing multiple hats and working on different parts of marketing Thrive in a startup culture: fast, fun, and sometimes chaotic Believe done > perfect, but love improving fast About Newton School Come be part of a rocket ship that s creating a massive impact in the world of education! On one s ...

Roles and Responsibilities: Assess and validate major incidents, manage notifications and escalations as defined in the major incident management process. Manage and coordinate recovery actions and plans for major incidents to resolution. Provide timely and informative updates to management, stakeholders, and users until incident closure. Monitor the incidents to ensure that the Service Level Agreements are adhered to both from a response and resolution perspective. Ensure the appropriate level of technical or functional support team is actively engaged. Manage incident technical bridge calls and provide direction if further escalation is required. Ensure that accurate timelines of recovery plans and activities on major incidents are documented via detailed chronology Ticket generation, notifications and followups with relevant functional groups for service incidents ensure redundancy is maintained. TAM coordination for client notifications and issues. Planned / Emergency activity mailers and bridge initiation Understand and track outstanding preventive actions and improvement plans for incidents escalated until closure for all aspects covered in the Root Cause Analysis report Ensure the closure of all resolved and end-user-confirmed Incident records Behavioral Skills Effective Business Communication both written and verbal Active listening and probing skills Attitude to feedback / willing to learn Positive attitude to adapt to new technologies / roles Team Player Technical Skills: IT infrastructure overview Knowledge and experience of supporting range of IT applications, platforms and technologies MS Office Intermediate Qualifications Bachelors degree, ITIL knowlegde and technical expertise

We are hiring for the post of GIS Senior Group Leader for an Indian multinational technology company that provides IT services, consulting, and business process services. It is a leader in the Indian IT market and is one of the six leading Big Tech companies in India. Minimum of 10+ years of Experienced Candidate is required. Essential hiring skills: Lead the program and team to meet the goals and objective 2+ years of experience in a leadership role within the mapping domain Focus on maximizing Customer Experience while optimizing costs Contribute to the development of short and long term strategic business goals Retaining talents and enhance employee satisfaction for the aligned business Provide functional support and direction to the Managers and team leaders Monitor the performance of the line Managers and coach them on regular basis Assist with training and identify training needs within the group Liaison with and review support functions Proficient in conflict management ",

Primary Skills 6+ years as a Business Analyst in Investment Bank organization within Market Risk department Technical experience to be comfortable with data models and SQL Hands-on experience as liaison function between the onshore IT business lines and offshore technical teams and as primary functional support for development team Thorough experience in functional testing and validation of development Market Risk knowledge (Pnl calculation and explanation, VaR and Stress VaR analysis) Product Control knowledge (Pnl calculation and explanation, ) Financial products (Treasury, FX, Credit, IRD) Market data (Volatilities, Curves,), Sensitivities Regulatory knowledge (including Basel III, Basel II, Basel I, SIMM, FRTB, CVA, ) Technical knowledge in SQL, XML, HTML, UML, Business object, data warehouse, BI Project cycle methodology Strong technical skills in tests methodology Strong organizational skills Strong ability to analyze and summarize Secondary Skills Liaise with IT business lines contacts for clarification and understanding of requirements. Analyze functional impacts considering technical constraints with technical leads help Prepare and present functional aspects of changes/evolutions to developers Draft detailed functional specifications/users stories for developers, in line with general specifications or list of requirements provided by project manager / Business Analysts Support the technical development team in any functional aspects. Organize and keep up to date detailed functional documentation Conduct continuous testing in development environment for development monitoring

Deliver Pre-implementation support, Implementation support also Post-production support and solutions for Oracle Fusion - SCM - Oracle Transportation Management (OTM) Cloud and also OTM Onpremise customers Important requirements of the Role Serve as an Advocate for Customer needs- Resolve Technical and Functional Product issues(Techno-Functional Support)- This will be an opportunity to influence features in the product by giving consistent feedback to Product Management and Engineering teams- Collaborate with different technical teams like Cloud-Ops, Product Engineering, Product Management Etc. to resolve customer issues- Take ownership for resolving customer issues and responsible for sharing the knowledge to internal Oracle employees on diverse customer issues/situation and raised issues- Look at possibilities of automating issue resolutions for frequently reported issues and seek ways to reduce overall time to resolve Educational Qualification A degree i.e.BE/B Tech/MCA demonstrating an understanding of Applications at a functional and technical level (preferably Oracle OTM) Experience 3+ years functional technical experience with SCM - Oracle Transportation Management (OTM) Cloud OR OTM Onpremise Application Deliver Pre-implementation support, Implementation support also Post-production support and solutions for Oracle Fusion - SCM - Oracle Transportation Management (OTM) Cloud and also OTM Onpremise customers Important requirements of the Role Serve as an Advocate for Customer needs- Resolve Technical and Functional Product issues(Techno-Functional Support)- This will be an opportunity to influence features in the product by giving consistent feedback to Product Management and Engineering teams- Collaborate with different technical teams like Cloud-Ops, Product Engineering, Product Management Etc. to resolve customer issues- Take ownership for resolving customer issues and responsible for sharing the knowledge to internal Oracle employees on diverse customer issues/situation and raised issues- Look at possibilities of automating issue resolutions for frequently reported issues and seek ways to reduce overall time to resolve Educational Qualification A degree i.e.BE/B Tech/MCA demonstrating an understanding of Applications at a functional and technical level (preferably Oracle OTM) Experience 3+ years functional technical experience with SCM - Oracle Transportation Management (OTM) Cloud OR OTM Onpremise Application : An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions. That s why we re committed to creating a workforce where all individuals can do their best work. It s when everyone s voice is heard and valued that we re inspired to go beyond what s been done before. Disclaimer:

Job Description Single point of Accountability for areas which include but are not limited to individual talent development advisory, annual compensation review, performance management, employee engagement, annual talent management review , bi-annual promotion cycle, conflict resolution, and other policy interpretation and consultation. Coach and challenge People Leaders on a variety of people-related situations and programs like performance management, conflict resolution, talent development, annual review support, etc. Coaches & develops strong, empathetic leaders to ensure people leaders have the attributes aligned to Visa s Leadership Principles, facilitates coaching and training as needed Lead efforts with People Leaders to facilitate effective management of teams and resolve issues that may arise in the workplace between employees and managers. Provide detailed analytics and interpretation of data to drive informed business decisions in the areas of accountability, ensure operational excellence in reporting and data management in the areas of accountability. Respond to inquiries and provide overall cross functional support as needed, partner with COEs and the business to design and deliver best in class People initiatives in the areas of accountability Reporting to the People Advisor lead for the respective client group, the incumbent will play a key role on elevating the people leader experience Provide support for regulatory legislative reporting and processes required in the HR domain for the respective market supported, where applicable 6 years of work experience with a bachelor s degree or at least 3 years of work experience with an Advanced degree e.g., Masters, MBA

1. Be responsible for RUN activities of Finance Systems. Main tasks includeIncident, change, problem management for the Back Office Treasury Team (Finance, Platform, Treasury, Bank Communication and Pre-Accounting) KPI, SLAs follow up, reporting and Communication 2. RUN documentation management (audit and maintenance of existing procedures, redaction of missing procedures) 3. Capture, documentation and fulfillment of service requests created by end users in accordance with procedures and SLAs 4. Functional support of the applications (support Level 2 and 3) Functional expertise (set up, implementation, processes) Continuous improvement of plan management. Help to develop and manage key users relationships (IT Key users forum, Communication plan, etc.) 5. Contribute to Test strategy and Release ManagementAccompany Company Global treasury team in the definition and set up of test strategy 6. Work closely with Solution Management to incorporate BUILD activities into RUNEscalate to Solution Manager in case of any relevant issues and risks on the functional and technical side (workload constraints, conflicts, etc.). 7. Work closely with Business Analysts of the Treasury Program and highlight cross-functional issues or synergies to Business analyst teams and Project/Program managers Must have Power Apps & Expert Finance Markets (Forex, Market Data, Valuation) Cash Management (Treasury Position, Cash Pooling) Support tradingNice to have Power BI Technologies Bank Communication (Bank Formats, FIN and FILEACT Protocols) Pre-Accounting (Chart of Accounts, Posting Rules) Office 365 Package Fluent English (Written and Spoken) Support Methodology and Best Practices ITIL Best Practices Incident, Change, Problem Management

Good understanding of ERP software implementation & support, Training Good functional knowledge of ERP processes / communication and Client handling skills. ready to travel. should have worked for impel. in MFG companies. Loc: Bangalore , Kolkata

Job Information Job Opening ID ZR_2320_JOB Date Opened 22/07/2024 Industry Financial Services Job Type Work Experience 5-8 years Job Title Support Analyst Level 2 City Bangalore South Province Karnataka Country India Postal Code 560066 Number of Positions 1 1. Be responsible for RUN activities of Finance Systems. Main tasks includeIncident, change, problem management for the Back Office Treasury Team (Finance, Platform, Treasury, Bank Communication and Pre-Accounting) KPI, SLAs follow up, reporting and Communication 2. RUN documentation management (audit and maintenance of existing procedures, redaction of missing procedures) 3. Capture, documentation and fulfillment of service requests created by end users in accordance with procedures and SLAs 4. Functional support of the applications (support Level 2 and 3) Functional expertise (set up, implementation, processes) Continuous improvement of plan management. Help to develop and manage key users relationships (IT Key users forum, Communication plan, etc.) 5. Contribute to Test strategy and Release ManagementAccompany Company Global treasury team in the definition and set up of test strategy 6. Work closely with Solution Management to incorporate BUILD activities into RUNEscalate to Solution Manager in case of any relevant issues and risks on the functional and technical side (workload constraints, conflicts, etc.). 7. Work closely with Business Analysts of the Treasury Program and highlight cross-functional issues or synergies to Business analyst teams and Project/Program managers Must have Power Apps & Expert Finance Markets (Forex, Market Data, Valuation) Cash Management (Treasury Position, Cash Pooling) Support tradingNice to have Power BI Technologies Bank Communication (Bank Formats, FIN and FILEACT Protocols) Pre-Accounting (Chart of Accounts, Posting Rules) Office 365 Package Fluent English (Written and Spoken) Support Methodology and Best Practices ITIL Best Practices Incident, Change, Problem Management check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Learn gain knowledge on oracle ERP Opportunity to work with experienced team Opportunity to learn end-to-end O2C Cycle Opportunity access to online learning Key Interactions Employees, Cross functions across FA, Local Finance/Customer team About You Graduate (B. Com/BBA) 0 to 1 year of experience Having good verbal written communication skills Good Aptitude Extremely Motivated Eagerness to learn You are meant for this position if you have/are Zeal to learn and can support existing processes Adapt to new system technology very quickly. Enjoy working in a fast-paced environment. Flexible working hours during peak business periods

JD for Incident Management. Key Responsibilities: Act as the primary point of contact for all incident-related activities . Monitor and manage incident queues using ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Desk). Coordinate with cross-functional support teams to ensure timely resolution of incidents. Perform incident triage , classification, prioritization, and escalation based on impact and urgency. Lead technical bridge calls for high-priority (P1/P2) incidents and ensure proper communication and documentation. Document incident details, resolution steps, and root cause analysis for post-incident review. Identify and log problem records for recurring incidents and assist with problem management as needed. Work closely with the Change Management and Problem Management teams for preventive measures. Ensure SLAs and KPIs are met and report any breaches or delays. Participate in on-call rotations and after-hours support when required. Contribute to continuous improvement initiatives for incident processes and automation.