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12.0 - 16.0 years

0 Lacs

haryana

On-site

As a Care Technical Customer Advocate, you will play a crucial role as the key technical liaison between customers, service, delivery, and R&D teams. Your primary responsibility will be to ensure seamless communication and efficient issue resolution. You will be tasked with analyzing technical problems, providing clear insights to customers, and escalating unresolved issues. Additionally, you will be driving risk reporting, service assurance, and operational improvements. Your expertise in various areas such as Virtualized Network Functions, Cloud Computing (specifically OpenStack and VMWare), Software Defined Networking (SDAN), Fixed Access Systems (xPON, FTTx, Wifi6, FWA, IP), and automation (preferably Python) will be instrumental in supporting network upgrades, performance monitoring, and compliance initiatives. Your proficiency in customer management, problem-solving, and conflict resolution will contribute towards enhancing service delivery and improving the overall customer experience. Collaboration across global teams will be essential as you identify new opportunities and contribute to best practices and business growth. In this role, you will have the opportunity to deepen your understanding of Virtualized Network Functions (VNFs) and Cloud Computing concepts, with a focus on platforms such as OpenStack, VMware, and various hypervisor technologies. Knowledge of Fixed Access Systems including xPON, FTTx, CPE, Wi-Fi 6, FWA, and IP concepts will be beneficial. Familiarity with Software-Defined Networking (SDN), SDAN, and automation is also desired. Experience in Service Assurance, OAM Testing, Reporting, issue analysis, Root Cause Analysis (RCA), and risk reporting will be valuable. Proficiency in network management, change management, software upgrades, and Python scripting skills are considered advantageous. Experience in performance reporting for SLA/KPI compliance will also be beneficial. Key responsibilities include managing technical relationships with customers and internal teams, acting as a crucial liaison for technical communication and collaboration, analyzing technical issues, escalating problems, and managing conflicts with clear customer communication regarding operational issues. Additionally, providing proactive risk reports, suggesting improvement initiatives, collaborating with global teams, and working closely with Product Line Management (PLM) and Technical Support Operations (TSO) teams to enhance service delivery and customer experience are also important aspects of the role. Nokia, an innovative technology leader committed to mobile, fixed, and cloud networks, offers continuous learning opportunities, well-being programs, and a supportive environment where diverse teams thrive. Join Nokia to be part of a culture of inclusion and innovation that empowers individuals to succeed.,

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12.0 - 22.0 years

10 - 14 Lacs

Chandigarh

Work from Office

Position : Lead -Launch Designation : Senior Manager Location : Chandigarh Experience : 12+ Years Interested candidates can share their resume at : a_kiran.singh1@airtel.com WhatsApp : 9289454915 Job Description : We are looking for a highly experienced and result-oriented professional to lead FTTH (Fiber to the Home) deployment projects. The ideal candidate should have a strong background in ISP infrastructure and a proven track record of managing large-scale fiber rollout initiatives. Key Responsibilities : Lead and manage end-to-end FTTH network deployment across the assigned geography. Drive timely and cost-effective fiber rollout, ensuring adherence to project timelines and quality standards. Collaborate with cross-functional teams and stakeholders to ensure smooth execution and delivery. Design FTTH ODN (Optical Distribution Network) for new towns/launch areas. Prepare and validate FTTH BOM (Bill of Materials) and BOQ (Bill of Quantities). Conduct site surveys and coordinate with local cable operators and vendors. Analyze fiber optic drawings and schematics, including OSP (Outside Plant) and access network designs. Calculate OSP and ODN link budgets and perform feasibility and cost-benefit analysis. Manage CAPEX and OPEX planning for efficient rollout and operations. Guide and monitor survey and design activities by internal and external teams. Oversee franchisee-executed network rollout and ensure accurate GIS-based inventory updates. Finalize OLT (Optical Line Terminal) site locations and oversee implementation. Obtain RFAI (Ready for Active Installation) clearance from infrastructure providers. Identify obstacles during deployment and implement effective solutions. Ensure strong partner/vendor management and maintain operational excellence. Willingness to travel extensively to launch towns and surrounding areas. Desired Skills & Qualifications : 12+ years of experience in FTTH/Telecom Network Deployment. Strong analytical, partner management, and cross-functional coordination skills. Excellent communication and problem-solving abilities. In-depth understanding of FTTH technologies, ODN design, OLT, and fiber optic infrastructure. Proficiency in network design tools and GIS systems is an advantage. Interested candidates can share their resume at : a_kiran.singh1@airtel.com

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3.0 - 8.0 years

0 - 0 Lacs

jaipur

On-site

Job Description: Ensure rollout of FTTx and sales and gross additions in the designated territory. 1. Managing FTTX Business through multiple business Team members. 2. Appointment of Distributors and LCOs as channel partners for distribution 3. Planning and Monitoring the Survey team for Mapping of Cities. 4. To Identify and finalize the areas in city for deployment of Network priority wise. 5. Responsible for New DSA/Distributor Agreement Sign up. 6. Responsible for Building Permission/ Acquisition. 7. New area Roll out Viz Planning of Material and Manpower Deployment. 8. Directing the acquisition team for permission related issues. 9. Coordinating with the internal departments for successful roll out of FTTH Connectivity. 10. Responsible for New Order Booking & Installation of Customers in Connected Buildings. Policy and Process Compliance 1. Safeguard the organizations processes and policies. 2. Strict adherence to SOP and the defined processes 3. Encourage consistent and continuous compliance is followed by all employees and vendors with safety and regulatory requirements, standards and protocols 4. Confirm your actions are compliant as per Information Security Policy

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6.0 - 11.0 years

6 - 8 Lacs

Ludhiana

Work from Office

Position: Lead Project & Deployment Location: Ludhiana Email to Apply: a_Kiran.Singh1@airtel.com Note: This opportunity is open exclusively for candidates from diverse backgrounds. About the Role We are seeking a highly driven and skilled professional from a diverse talent pool to lead Network Architecture, Design, and Deployment for our Franchise model. This role involves designing FTTH infrastructure and managing on-ground deployment activities in fast-paced and evolving markets. Key Responsibilities Design FTTH ODN (Optical Distribution Network) for towns and launch areas. Develop fiber optic plans based on cable type, capacity, and jointing schematics for Access OSP networks. Prepare and validate Bill of Materials (BOM) and Bill of Quantities (BOQ). Conduct design validation and readiness checks for execution. Coordinate and attend meetings with Local Cable Operators (LCOs). Guide and manage survey teams for effective field data capture. Calculate OSP and ODN link budgets. Perform project feasibility studies and cost-benefit analysis. Prepare CAPEX and OPEX for optimized planning and maintenance. Monitor and ensure completion of surveys/designs by internal and third-party teams. Track city-wise franchise rollout and execution progress. Regular travel to towns and upcoming launch locations is expected. Ensure network inventory is up to date in GIS systems. Finalize and implement OLT site planning. Coordinate RFAI (Ready for Active Installation) with infrastructure providers. Our Commitment to Diversity At Airtel , diversity is more than a goalits a strength. We believe that inclusive teams drive innovation and performance. We strongly encourage applications from women, individuals from underrepresented communities, and professionals from diverse backgrounds. Our Culture We believe in creating a space where everyone belongs. Airtel fosters a culture that is dynamic, inclusive, fun, and built on innovation. We prioritize work-life balance and a strong sense of community. Ready to lead with us? Share your resume at a_Kiran.Singh1@airtel.com

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2.0 - 6.0 years

0 Lacs

delhi

On-site

You will be responsible for the deployment, maintenance, and troubleshooting of FTTx networks with a deep understanding of OTDR, EPON, and GPON technologies. This role will require you to design, implement, and maintain FTTx infrastructure using EPON/GPON technologies. You will perform OTDR testing, fiber splicing, and fault localization to ensure optimal network performance. Additionally, you will be tasked with planning fiber routes, preparing technical documentation, and managing fiber assignments. It will be your responsibility to conduct preventive and corrective maintenance for fiber optic networks, analyze fiber signal performance using OTDR and power meters, and monitor and troubleshoot last-mile fiber connectivity issues. Your role will also involve working closely with vendors, contractors, and internal teams for project coordination. You must ensure compliance with safety, quality, and operational standards while maintaining accurate records of fiber routes, splicing diagrams, and testing reports. Furthermore, you will assist in network expansion, fiber upgrade projects, and capacity planning to support the organization's growth. To excel in this position, you must hold a Diploma/Degree in Electronics, Telecommunications, or a related field and have at least 2 years of experience in fiber optic network deployment and maintenance. Proficiency in OTDR testing and analysis, hands-on experience with EPON/GPON technologies, and familiarity with fiber splicing tools and fiber route management are essential requirements. Additionally, you should possess strong analytical and problem-solving skills, the ability to read and interpret technical diagrams and fiber schematics, and a willingness to work in the field and travel when required. Basic knowledge of IP networking and Layer 2/3 concepts is considered a plus for this role. If you are a skilled and experienced Fiber Optic Engineer looking to contribute to the growth and success of our team, we encourage you to apply.,

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3.0 - 7.0 years

0 Lacs

karnataka

On-site

You are now evolving the company at a rapid pace to meet exciting market demand. The culture of the company has won awards for executive leadership and employee diversity, and received top ratings from engineering, sales, and product design teams. The company is also a top-ranked company on Glassdoor. The Calix Professional Services Team is seeking a dynamic and customer-minded Cloud Data Engineer to join the Calix Cloud Implementation Team. As a Cloud Delivery Engineer, you will be responsible for transforming the CSPs raw data to enriched powerful data that will allow them to enrich their business using the Calix Cloud Product lines. You will be working across the Calix organization and directly with the CSPs to ensure their data is well represented in the Calix Cloud. You will operate as part of an overall implementation team to implement Calix Cloud SaaS solutions requiring custom input data. You will design data import and ETL processes based on customer-provided data sets and Calix Cloud data input requirements. Your responsibilities will include validating and troubleshooting data transformation and loading into SQL and noSQL databases. Documenting findings, test results, and as-built configurations for review by the implementation team and customer is a key part of your role. You will need to respond to requests for assistance, perform triage, prioritize, and escalate appropriately. Collaborating with customers to understand and document their business and technical requirements is also expected from you. Using regular expressions to search and extract text-based data, querying SQL databases, or modifying SQL statements to produce custom results are some of the tasks you will be handling. As for qualifications, you are expected to have a working knowledge of Cloud-based applications and complex data integration, knowledge of common database management tools, and REST/JSON API methodologies. Strong written and verbal communication skills are required to provide updates, explain data, and document findings. Strong analysis, organizational skills, ability to work independently, and manage multiple projects simultaneously are essential. You should excel at learning quickly and adapting to change, with a proven track record of providing a high level of technical or project support. Proficiency with Microsoft Visio, Word, and Excel is necessary. Resourceful disposition, able to work independently, is also a valuable trait. Preferred qualifications include experience with BSS/OSS enterprise architectures, familiarity with the Calix product portfolio or similar telecom technologies, experience with REST/JSON tools such as Postman, cURL, and relevant programming language libraries like requests and httplib, knowledge of a scripting language such as Python, Perl, or Java, familiarity with Service Provider networking technologies, experience operating as part of an Agile/Scrum team, experience with Salesforce, TaskRay, JIRA, Confluence, MS Teams, and a bachelor's or master's degree in computer science/engineering or related fields. The location for this position is Bengaluru, and you should be willing to work in US shift timings. If you are a person with a disability needing assistance with the application process, you can email at calix.interview@calix.com or call at +1 (408) 514-3000. Calix delivers a broadband platform and managed services that enable customers to improve life one community at a time. The company is at the forefront of a once-in-a-generational change in the broadband industry. The mission of Calix is to enable CSPs of all sizes to Simplify, Innovate, Grow.,

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3.0 - 5.0 years

5 - 9 Lacs

Hyderabad

Work from Office

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: Telecom Switching Routing NE Layer3 SW. Experience: 3-5 Years.

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3.0 - 5.0 years

5 - 7 Lacs

Bengaluru

Work from Office

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do: 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: Telecom Switching Routing NE Layer2 SW Experience : 3-5 Years.

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3.0 - 6.0 years

2 - 4 Lacs

Hyderabad, Chennai

Work from Office

Opportunity for Fiber Design Specialist - Telecom (2-5 years) at Chennai Role & responsibilities Develop and maintain detailed fiber optic network designs, including fiber paths, equipment placement, and splicing configurations. Utilize fiber optic design software to create accurate and comprehensive network plans. Conduct site surveys and collect necessary data for network design optimization. Collaborate with engineering and construction teams to ensure project requirements and specifications are met. Review and analyze contractor proposals and estimates for fiber optic installations. Manage permits and approvals for network construction projects. Troubleshoot and resolve technical issues arising during network deployment. Maintain accurate and up-to-date network documentation. Stay abreast of the latest advancements in fiber optic technology and industry best practices. Fiber designing HLD, LLD, Permitting Preferred candidate profile Bachelor's degree in Engineering (Telecommunications, Electrical, or related field) preferred Minimum 2 years of experience in fiber optic network design and engineering. Proficient in using fiber optic design software (e.g., 3GIS, AutoCAD, FiberCAD). Strong understanding of fiber optic technology, principles, and components. Excellent analytical and problem-solving skills. Ability to work independently and as part of a team in a fast-paced environment. Strong communication and written documentation skills. Detail-oriented with a commitment to accuracy and quality. Comfortable working in night shifts (2 Way Cab & shift Allowances provided) Note: Interview will be conducted virtually through MS Teams.

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2.0 - 7.0 years

2 - 7 Lacs

Visakhapatnam

Work from Office

Greetings from Centillion! We are looking for Telecom Experienced Professionals to join our team in Visakhapatnam Date: 26 June 2025 (Saturday) Time: 9:00 AM 4:00 PM Job Location: Visakhapatnam, AP . Key Responsibilities: Experience in Planning, Designing, Implementing and modifying Telecommunications Network Designs. Good knowledge and experience on FTTx technologies like FTTp, FTTn, FTTb, FTTc,FTTcs & HFC. Should possess good knowledge on Telecom OSP and ISP networks Oversee Quality Control (QC) for telecom projects, ensuring adherence to established quality metrics Participate in QA/QC meetings, implement feedback, and drive quality improvements. Qualifications & Experience: Diploma / Bachelors / Masters degree with proven 2-7 years of experience in Telecom Domain Projects. Preferred: Proficiency in AutoCAD, ArcGIS, Permits and understanding of Fiber Technologies. Strong communication, analytical, and problem-solving skills. Immediate joiners are highly preferred. Candidates should be ready to work at Visakhapatnam location. Candidates should be ready to work in rotational shifts. Interested candidates can attend the In-Person interview at our Visakhapatnam office location. Note: Candidates who attended interview in last 3 months are not eligible. If interested, please drop your updated CV to careers@centillionnetworks.com Regards, HR Team

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5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

You have over 5 years of development experience working with Smallworld PNI using Magik. Your expertise includes Data Modeling, Design Manager Configurations, and preparing documents such as SRS, Custom Applications Design, and User Manuals. You possess a good understanding of next-generation telecommunication networks like FTTx, Mobile, RF/Coaxial, etc. Your experience extends to Smallworld version 4.x & 5.x products such as PNI, FTTH, LNI, Design Manager, Schematics, PRA, NIG, GSS, GSA, Smallworld Enterprise Gateway (SWEG), etc. Additionally, you have a strong background in product customization, Configuration, and Implementation. Familiarity with Job Manager and Short Transaction Manager will be considered an added advantage. You are skilled in Testing, Database concepts, and exhibit excellent verbal and written communication. Your proven ability to work creatively and analytically in a problem-solving environment makes you a valuable asset to the team.,

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0.0 - 5.0 years

0 - 2 Lacs

Mumbai Suburban, Navi Mumbai, Mumbai (All Areas)

Work from Office

We are seeking a reliable and skilled O&M Field Technician to maintain and support leased line connections for enterprise clients. The role involves field visits, troubleshooting, preventive maintenance, and coordination with internal teams and vendors to ensure minimal downtime and optimal performance of leased line circuits.

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3.0 - 6.0 years

1 - 5 Lacs

Bengaluru

Work from Office

Perform system integration and feature testingfor clients network solutions. Validate MPLS, BGP, L2VPN, L3VPNconfigurations and functionality. Develop and execute test cases for network protocolsusing industry best practices. Utilize POSTMAN and REST APIfor testing and automation of network features. (Good to Have) Gain exposure to NFM-P (Network Function Manager Packet)for network configuration and management. Familiarity with Linux-based environmentsfor network testing. Knowledge of network automation and scripting (Python) Experience with Spirent Traffic Generatorfor network performance testing. Working knowledge of JIRAfor test case management and bug tracking.

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5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

You should have at least 5 years of experience in developing applications on Smallworld PNI using Magik. Your responsibilities will include data modeling, configuring Design Manager, and preparing documents such as SRS, Custom Applications Design, and User Manuals. It is essential to have a good understanding of next-generation telecommunication networks like FTTx, Mobile, RF/Coaxial, etc. Additionally, you should have hands-on experience with Smallworld version 4.x & 5.x products, including PNI, FTTH, LNI, Design Manager, Schematics, PRA, NIG, GSS, GSA, Smallworld Enterprise Gateway (SWEG), etc. Customizing products, configuring systems, and implementing solutions should be part of your skill set. Knowledge of Job Manager and Short Transaction Manager will be advantageous. You should also have experience in testing, a solid understanding of database concepts, and excellent verbal and written communication skills. The ability to work creatively and analytically in a problem-solving environment is crucial for this role.,

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3.0 - 7.0 years

0 Lacs

vadodara, gujarat

On-site

You should have strong skills in troubleshooting, FTTX, fault rectification, team management, networking, and fiber optics to effectively drive home connect and care operations in the assigned territory. Your responsibilities will include sourcing and training technicians from target colleges, conducting both classroom and on-the-job trainings, mentoring and guiding technicians to improve productivity, and ensuring flawless execution of home connect activities. It will be critical for you to drive home connect installation and fault repair related SLA, maintain high levels of customer satisfaction, and enforce adherence to company-defined processes and SLAs.,

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8.0 - 12.0 years

9 - 12 Lacs

Hyderabad

Work from Office

Job Title: Senior Team Lead Telecom Design Engineering Location: Hyderabad Experience: 8+ Years Employment Type: Full-Time Industry: Telecom Design Engineering Job Summary: We are seeking a highly skilled and experienced Senior Team Lead Telecom Engineering to lead a team of telecom design engineers. The ideal candidate will have a strong background in low-level telecom network design , AutoCAD design, QGIS, ArcGIS and hands-on experience with US telecom infrastructure standards and practices. This role demands technical expertise, leadership capabilities, and a commitment to high-quality project delivery. Key Responsibilities: Lead a team of telecom design engineers in the development of Low-Level Designs (LLDs) for telecom networks for US telecom companies. Review and approve technical drawings, schematics, and documentation using AutoCAD and other design tools. Ensure all designs are aligned with industry and client-specific specifications. Provide technical guidance and mentorship to junior team members. Monitor team productivity, ensure timely completion of deliverables, and maintain high standards of accuracy. Collaborate with cross-functional teams for timely deliveries. Participate in client meetings, design reviews, and quality audits as needed. Required Skills & Qualifications: Bachelor's degree in Telecommunications, Electronics, Electrical Engineering , or a related field. Minimum 8 years of experience in telecom design , including at least 2 years in a team handling role. Strong expertise in Low-Level Design (LLD) for telecom networks. Proficiency in AutoCAD , QGIS, ArcGIS and other telecom design tools. Good understanding of telecom infrastructure components, network topologies, and industry standards. Excellent communication, team management, and problem-solving skills. Experience working with international telecom clients (e.g., UK, US, Australia).

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5.0 - 8.0 years

9 - 14 Lacs

Chennai

Work from Office

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Telecom Packet Optical NE Layer 1 SW. Experience:5-8 Years.

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3.0 - 5.0 years

5 - 9 Lacs

Bengaluru

Work from Office

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: Telecom Switching Routing NE Layer3 SW. Experience: 3-5 Years.

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3.0 - 5.0 years

5 - 9 Lacs

Bengaluru

Work from Office

The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: Telecom Switching Routing NE Layer3 SW. Experience: 3-5 Years.

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15.0 - 16.0 years

7 - 11 Lacs

Guwahati

Work from Office

The Regional Manager North-East will lead the implementation and management of ARMMANs programs in the North-East region. This role demands program oversight, stakeholder engagement, team support, and documentation across multiple public health initiatives. Roles and Responsibilities Lead implementation of program activities aligned with ARMMANs mission and vision Serve as the key contact for programmatic coordination and stakeholder management Support program officers in timely delivery of project work plans and activities Collect and analyze data from the field to improve program strategies Organize and document meetings, including agendas, minutes, and follow-ups Coordinate with various internal departments for smooth program implementation Support and lead Information, Education, and Communication (IEC) BCC efforts Frequent travel within the region and other program areas (up to 40% travel) Prepare timely and accurate reports throughout the project life-cycle Ensure complete documentation of programs and financial transactions Handle multiple assignments efficiently and manage competing priorities Submit detailed field visit reports after every trip Support communication deliverables with success stories and program insights Qualifications Skills Masters degree in Social Sciences, Public Health, Humanities, or related fields 1516 years of experience in public health project management, advocacy, and on-ground execution Strong program and stakeholder management skills Excellent time management, team collaboration, and organizational skills Exceptional written and verbal communication skills in English and Assamese (knowledge of other NE languages is a plus) Experience in capacity building with government stakeholders and frontline workers (FLWs) Skilled in innovative training and facilitation methods Proficient in MS Office, data analysis, and digital tools

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3.0 - 5.0 years

5 - 9 Lacs

Chennai

Work from Office

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: Switching Routing NE Layer2 SW. Experience3-5 Years.

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4.0 - 10.0 years

0 Lacs

bhubaneswar

On-site

As a CAD Engineer/Project Lead at Polosoft Technologies Pvt. Ltd., you will be responsible for utilizing your 4-10 years of experience to contribute to the company's success. You will have the opportunity to work on projects involving ARAMIS, LightGig, ASE, GPON, FTTN, FTTH, FTTX, HFC, and CATV technologies. Your role will involve fibre planning, designing, and drafting, requiring proficiency in tools such as AutoCAD, ArcGIS, and QGIS. Ideal candidates for this position should possess ARAMIS experience, as well as previous involvement in LightGig and ASE projects. A strong background in GPON, FTTN, FTTH, FTTX, HFC, and CATV technologies is essential. Additionally, hands-on experience in AutoCAD, ArcGIS, and QGIS is required. For junior roles, familiarity with Telecom experience in AutoCAD, BST CAD, and ARAMIS will be advantageous. If you are a highly trained and committed professional seeking individual growth, learning, and job satisfaction, we encourage you to apply for this opportunity by sending your resume to hr@polosoftech.com with the subject line CAD Engineer/Project Lead. For any queries, please contact our HR at +91 9938037974.,

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1.0 - 3.0 years

4 - 8 Lacs

Bengaluru

Work from Office

About The Role Skill required: Network Planning & Engineering - Passive Optical Networks Designation: Network & Svcs Operation Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveLooking for a candidate who has expertise in Networking and has good knowledge on fundamentals of Network, concepts like OSI Model and ProtocolsA passive optical network (PON) is a fiber-optic telecommunications technology for delivering broadband network access to end-customers. Its architecture implements a point-to-multipoint topology, in which a single optical fiber serves multiple endpoints by using unpowered (passive) fiber optic splitters to divide the fiber bandwidth between multiple access points. What are we looking for Written and verbal communicationAgility for quick learningAdaptable and flexibleAbility to work well in a teamAbility to meet deadlines Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

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6.0 - 11.0 years

6 - 12 Lacs

Ahmedabad

Work from Office

Design, implement, & maintain customer's network infrastructure, ensuring its reliability and performance. (Design new Network, upgradation of existing Network etc.). Configuring & managing network devices as routers, switches, firewalls, GPON, Radio

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2.0 - 7.0 years

3 - 7 Lacs

Pune, Gurugram

Hybrid

Hello Folks, We are hiring for below skills Skill: Aramis AUTOCAD Drafting PLA ( Pole Load Analysis) Lumen Exp : 2 to 9 yrs Good Communication Skills Education : Only Engineering Background ( Civil, Mechanical , Electrical) Notice Period : 1 month to 15 days Location : Gurgaon or PUne This is C2H role . Payroll Company : Experis IT Interested Candidate Share resume by mentioning skill name in subject line at dipti.bhaisare@in.experis.com

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