16 Ftr Jobs

Manage ERP entries for customers/products, maintain customer files, handle AMC proposals & renewals, track PM reports, and update FTR by collecting customer feedback to ensure service quality and support.

As an AR Calling - Quality Analyst at Elico Healthcare Services Ltd., your role involves monitoring AR calling activities to ensure adherence to quality standards and identifying areas for improvement. Your daily tasks will include conducting quality audits, preparing audit reports, providing feedback to AR callers, and coordinating with them to enhance performance. Additionally, you will be responsible for trend analysis, training, and ensuring compliance with relevant guidelines and regulations. Key Responsibilities: - Identify performance gaps and provide constructive feedback to AR agents. - Track quality metrics such as accuracy rate, productivity, and FTR (First Time Right). - Conduct ...

Manage ERP entries for customers/products, maintain customer files, handle AMC proposals & renewals, track PM reports, and update FTR by collecting customer feedback to ensure service quality and support.

Role & responsibilities 6 to 7 years experience in Major Incident Management Ensuring that the bridge call is initiated on time and that all relevant stakeholders are involved. Reviewing and modifying initial incident priority as per MI Criteria Lead recovery for all P1/P2 and Major Incident incidents across providers Ensuring the communication (SMS and Alerts) is sent to the stakeholders as per agreed timeline. Perform escalation as and when needed and drive the incident to resolution across all Service Providers end to end. Ensuring quality and completeness of incident documentation. Addressing any ownership disputes during the recovery of a Priority 1 or Priority 2 Incidents Assign RCA ow...

As a candidate for the role, you will be responsible for monitoring the FTR trends and identifying training gaps related to credit underwriting. Your role will involve conducting regular training sessions for Branch Loan officers to ensure they stay updated on the latest product offerings. In addition, you will be tasked with coordinating the mapping and technical issues, owning the end-to-end TAT servicing by the CO structure to support the sales teams. It will be your responsibility to maintain a 24-hour TAT for all assigned credit underwriting at the branch, ensuring efficient and timely processing. Furthermore, you will play a key role in maintaining the FTR of the branch at 90% levels b...

Role & responsibilities Ensure high level of motivation amongst the team members and should ensure that at least 80% of the team members should earn incentives on monthly basis. Should be able to monitor funnel management of his team, ensure Quality logins are logged by the team and should be competent to do FIRST TIME RIGHT (FTRs) on logins and disbursals. Allocate weekly and monthly targets for the team members and ensure healthy competition between the teams so that his team outperforms. Should be a go getter and should be passionate for his volumes. Ensure hiring gaps are minimized and attrition is under control. Sales targets are meet on monthly basis with minimum skewness towards month...

Job Responsibilities Engage with customers on day-to-day basis to address inquiries, orders, returns, and other service-related issues using a customer-centric approach. Planning and executing the order management including Sales order booking, Material follow-up, complaint redressal, customer deliveries & AR collection. Having exposure to serve the customers in India, Middle East and Africa Region. Provide expert-level customer support by responding to inquiries and resolving issues through phone, email, chat, and in-person interactions. Monitor key performance indicators (KPIs) related to customer service metrics and use data insights to drive continuous improvement and operational excelle...

You will be joining Sporting Syndicate, the largest Sports Goods manufacturers and exporters in India, located in Jalandhar, Punjab. Since its establishment in 1960, the company has played a key role in driving India's Sports Goods industry forward. As a Quality Assurance Officer, your main responsibilities will include monitoring product quality based on established parameters, overseeing the QC process on the production line, adhering to protocols in case of defects, daily documentation of QC reports, and updating the systems accordingly. Additionally, you will be responsible for training and guiding Production personnel on QC Management systems, as well as implementing Quality Management ...

We Are Hiring Production Manager / Senior Manager Location: Narsapura Industrial Area, Kolar Interview Mode: Face-to-Face Only We are looking for an experienced Manager/Sr. Manager - Production to lead our Special Process Section . The ideal candidate will be responsible for production planning, team leadership, cost control, and ensuring high-quality output while managing high-volume, multi-mix sheet metal parts. Key Responsibilities: Lead SST section operations: manage equipment, resources, and production schedules Ensure KPI achievements: Production Plan vs Actual, FTR, Operating cost, resource utilization Maintain compliance with EHS, NADCAP, Airbus & Boeing standards Drive process impro...

As a Credit Underwriting Coordinator, your primary responsibilities will include monitoring the FTR trends, identifying training gaps, and conducting regular trainings. You will be responsible for coordinating the mapping issues and technical issues, ensuring end-to-end TAT servicing by the CO structure to the sales teams. Your key duties will involve maintaining a TAT of 24 hours for all assigned credit underwriting at the branch. You will also need to ensure monthly trainings for Branch Loan officers on the latest product updates and maintain a FTR of the branch at 90% levels through daily briefings on file-wise errors. It will be your responsibility to ensure branch compliances by highlig...

As a Process Excellence Manager in Retail Banking within the Business Banking department, your primary focus will be on driving operational efficiency and excellence in processes. You will be the ICON Champion and play a crucial role in managing regional campaigns as the Central Campaign Manager. Additionally, you will provide regional portfolio support and assist Relationship Managers (RMs) in structuring cases above Rs. 5 Crores. Key success metrics for this role include ensuring timely turnaround of cases at the RM level, maintaining a high First Time Resolution (FTR) percentage, successfully converting Central Campaigns, achieving Customer Satisfaction Score (CSP) of 90% or higher, maint...

Job Purpose Implement end to end Configuration and change management processes to ensure smooth functioning of STP domain for vendor Huawei/Oracle on nodes SPS, STP, Oracle STP, U2000 covering nearly 80 nodes across 19 circles. Carrying out Impact Analysis of major/critical activities to avoid high risk factors. Perform all Major/ Critical Change management activities for STP network elements (Oracle STP, DRA, SPS, and STP of Huawei) within agreed SLA and FTR (Success rate). Perform Proactive and Uniform approach to deploy all new features/patches with error free implementation and process compliance. Execute all AOP rollout across technology as per agreed rollout targets for timely readines...

Installation & electrification of equipment at the site. Contractor evaluation, training and workforce planning as per the project schedule. Assertively communicate with customers and internal stakeholders regarding installation progress, site challenges and site requirement. Coordinate with other teams at the site and ensure commissioning as per the project schedule. Report and resolve the site challenges with CFT support. Responsibilities Installation work and Team management- Work as Installation In charge and take full ownership of installation and commissioning at the site. Make a detailed plan of site execution. Ensure site readiness to initiate the installation, viz. physical verifica...

• Experience: 4-10 Years. • Use and understanding of vendor tool called QRM would be a major help. • Ability to analyze large data sets using SQL. • Write expression and transformation and case statements. Required Candidate profile • Development and modification of reports using Power BI. • Extensive knowledge and use of python and SQL. • Ability to run a daily process and analyze results of data.

Role & responsibilities Network Engineer Preferred candidate profile The Network Engineer performs design, optimization and audit of a network to meet the customer requirements. The role is focused on to deliver high-skill optimization services to enhance customer network performance, specifically in 4G and 5G technologies . This includes network design, audit, and optimization to meet customer expectations and maintain key performance indicators (KPIs). The Network Engineer is responsible to upkeep time, performance and quality according to Ericsson requirements and Customer contract. What you will do Fully responsible for End-to-End project delivery and quality processes for Swap, NSB and ...

Use and understanding of vendor tool called QRM would be a major help. Ability to analyze large data sets using SQL. Write expression and transformation and case statements. Development and modification of reports using Power BI. Exp-4-10Yrs Required Candidate profile • Extensive knowledge and use of python and SQL. • Ability to run a daily process and analyze results of data.