14 Ftr Jobs

Manage ERP entries for customers/products, maintain customer files, handle AMC proposals & renewals, track PM reports, and update FTR by collecting customer feedback to ensure service quality and support.

Role & responsibilities 6 to 7 years experience in Major Incident Management Ensuring that the bridge call is initiated on time and that all relevant stakeholders are involved. Reviewing and modifying initial incident priority as per MI Criteria Lead recovery for all P1/P2 and Major Incident incidents across providers Ensuring the communication (SMS and Alerts) is sent to the stakeholders as per agreed timeline. Perform escalation as and when needed and drive the incident to resolution across all Service Providers end to end. Ensuring quality and completeness of incident documentation. Addressing any ownership disputes during the recovery of a Priority 1 or Priority 2 Incidents Assign RCA ownership and ensure the problem ticket is created and assigned appropriately towards the end of the MI bridge call. Preferred candidate profile Governing P3 and P4 incidents to meet the contractually agreed SLAs. Facilitating and leading dispute calls for Incident ownership. Escalating as required for proper incident resolution and closure. Analysing Incident data/trends to identify incorrect incident assignment and establishing action plans to avoid multiple reassignments.

As a candidate for the role, you will be responsible for monitoring the FTR trends and identifying training gaps related to credit underwriting. Your role will involve conducting regular training sessions for Branch Loan officers to ensure they stay updated on the latest product offerings. In addition, you will be tasked with coordinating the mapping and technical issues, owning the end-to-end TAT servicing by the CO structure to support the sales teams. It will be your responsibility to maintain a 24-hour TAT for all assigned credit underwriting at the branch, ensuring efficient and timely processing. Furthermore, you will play a key role in maintaining the FTR of the branch at 90% levels by providing daily briefings on file-wise errors and conducting detailed RCAs for OD cases. You will also be required to act as the Branch Manager in their absence for tasks such as cash deposition and disbursement. To excel in this role, you should hold a Graduate degree in any discipline and demonstrate strong coordination skills, attention to detail, and a proactive approach to problem-solving. Your ability to communicate effectively with various stakeholders and ensure branch compliance will be crucial for success in this position.,

Role & responsibilities Ensure high level of motivation amongst the team members and should ensure that at least 80% of the team members should earn incentives on monthly basis. Should be able to monitor funnel management of his team, ensure Quality logins are logged by the team and should be competent to do FIRST TIME RIGHT (FTRs) on logins and disbursals. Allocate weekly and monthly targets for the team members and ensure healthy competition between the teams so that his team outperforms. Should be a go getter and should be passionate for his volumes. Ensure hiring gaps are minimized and attrition is under control. Sales targets are meet on monthly basis with minimum skewness towards month ends. Should ensure closures are maintained and well within targets and ensure healthy customer relationships are maintained. Should be able to understand MIS and co-ordinate with credit team for approvals of his team. Direct Sourcing Open Market Preferred candidate profile Should have good understanding of SME Industry & nature of property in his geographies. Ensuring the Sales targets are meet on monthly basis. Ensuring portfolio Quality and delinquency is under control. Managing Teams productivity through continuous support and mentoring. NTB and Handling Portfolio

Job Responsibilities Engage with customers on day-to-day basis to address inquiries, orders, returns, and other service-related issues using a customer-centric approach. Planning and executing the order management including Sales order booking, Material follow-up, complaint redressal, customer deliveries & AR collection. Having exposure to serve the customers in India, Middle East and Africa Region. Provide expert-level customer support by responding to inquiries and resolving issues through phone, email, chat, and in-person interactions. Monitor key performance indicators (KPIs) related to customer service metrics and use data insights to drive continuous improvement and operational excellence including FTR, CSAT, OTTR, OTTFP, OTIF, Invoice linearity & Kaizen etc. Utilize data analysis tools to generate reports, analyze customer data and feedback to identify trends, preferences, and opportunities for personalized service and process recommendations. Collaborate with cross-functional teams to address complex customer issues and improve service processes. Develop and implement strategies to enhance customer satisfaction based on data-driven insights. Maintain accurate records of customer interactions and data analysis findings in the CRM system to track customer preferences, trends, and feedback for continuous improvement. Actively participate in team meetings and contribute to the development of customer service policies and procedures. Handle escalated customer service issues with professionalism and expertise. Suggesting and driving innovative solutions for enhancing customer service. Working Relationships Internal: Commercial teams of different businesses (local and international), Cross Functions including Supply Chain, Finance, Legal, GSM, Customer service, Commercial etc. External: Customer, Global & Local Contract Manufacturers, Plants, Joint Ventures Counter parts, 3PL Partners & domestic transporters etc. Key Success Factors Initiative - Ability to create a vision for success and take personal accountability to drive results. Technical & business Acumen - Incorporating knowledge of business to devise and implement solutions with your technical expertise of customer service Domain. Planning & Prioritization - Ability to set clear milestones and evaluate results. Customer Focus - Meet and/or exceed customers expectations. Process Orientation: Doing the business right way attitude & ensuring the same with process aptitude. Organizational Agility - Ability to navigate a complex matrix environment and achieve results through formal & informal channels. Collaboration & Teamwork - Demonstrate a solution centric approach while working closely with cross functions and SCM team members to deliver results. Minimum Qualifications Minimum 7 years working experience in the areas of customer Service in global environment. Bachelor s degree in business, Operational research, supply chain, or related field. MBA or master s preferred. Teamwork - Ability to leverage the strengths of the team and taking everyone along. Excellent oral and written communication skills. Detail-oriented individual with a strong ability to multi-task Hands on Experience of managing India, Middle East and Africa Region. ERP Exposure: Oracle, SAP, BI & MS Tools Experience of teamwork and co-ordination in a multi-disciplinary environment. Preferred Qualifications: Data Analytics tools Process Excellence Certifications.

You will be joining Sporting Syndicate, the largest Sports Goods manufacturers and exporters in India, located in Jalandhar, Punjab. Since its establishment in 1960, the company has played a key role in driving India's Sports Goods industry forward. As a Quality Assurance Officer, your main responsibilities will include monitoring product quality based on established parameters, overseeing the QC process on the production line, adhering to protocols in case of defects, daily documentation of QC reports, and updating the systems accordingly. Additionally, you will be responsible for training and guiding Production personnel on QC Management systems, as well as implementing Quality Management tools such as CAPA, APQC, FTR, and Kaizen in daily operations. To excel in this role, you should have a minimum of 2 years of experience in a quality-related position, ideally backed by a bachelor's degree in Engineering or a related field. Proficiency in Quality Management Systems, experience in reporting and documentation, and strong communication skills are also essential attributes. If you meet these qualifications and are eager to contribute to our team, we encourage you to submit your application today. We are excited to review your candidacy and potentially welcome you to our dynamic Quality team at Sporting Syndicate.,

We Are Hiring Production Manager / Senior Manager Location: Narsapura Industrial Area, Kolar Interview Mode: Face-to-Face Only We are looking for an experienced Manager/Sr. Manager - Production to lead our Special Process Section . The ideal candidate will be responsible for production planning, team leadership, cost control, and ensuring high-quality output while managing high-volume, multi-mix sheet metal parts. Key Responsibilities: Lead SST section operations: manage equipment, resources, and production schedules Ensure KPI achievements: Production Plan vs Actual, FTR, Operating cost, resource utilization Maintain compliance with EHS, NADCAP, Airbus & Boeing standards Drive process improvement and operational excellence Coordinate with cross-functional teams: Quality, PPC, Engineering Handle customer audits and maintain communication standards Qualification & Experience: Education: B.Tech (Chemical Engineering preferred) or Equivalent Experience: Minimum 15 years in Aerospace / Automotive industry Prior experience in special processes like: TSA, BSA, CAA, Hard & Sulphuric Anodizing, Alodine, Passivation, Pickling, Chemical Milling Strong knowledge of jigging concepts, aerospace quality standards Exposure to NADCAP audits Good leadership, planning, and team management skills Reasonable communication and inter-department coordination Interested candidates, please send your resume to: thanuja@delighthr.com Subject Line: Applying for Production Manager/Senior Manager Include in the email body: Current CTC Expected CTC Notice Period Current Location

As a Credit Underwriting Coordinator, your primary responsibilities will include monitoring the FTR trends, identifying training gaps, and conducting regular trainings. You will be responsible for coordinating the mapping issues and technical issues, ensuring end-to-end TAT servicing by the CO structure to the sales teams. Your key duties will involve maintaining a TAT of 24 hours for all assigned credit underwriting at the branch. You will also need to ensure monthly trainings for Branch Loan officers on the latest product updates and maintain a FTR of the branch at 90% levels through daily briefings on file-wise errors. It will be your responsibility to ensure branch compliances by highlighting deficiencies to RM ICQ and conducting detailed Root Cause Analysis for OD cases. Additionally, you will be required to act in the role of Branch Manager in their absence for the purposes of cash deposition and disbursement. The ideal candidate for this role will be a graduate in any discipline with a strong attention to detail and excellent coordination skills. If you are proactive, detail-oriented, and have a passion for credit underwriting, we encourage you to apply for this position.,

As a Process Excellence Manager in Retail Banking within the Business Banking department, your primary focus will be on driving operational efficiency and excellence in processes. You will be the ICON Champion and play a crucial role in managing regional campaigns as the Central Campaign Manager. Additionally, you will provide regional portfolio support and assist Relationship Managers (RMs) in structuring cases above Rs. 5 Crores. Key success metrics for this role include ensuring timely turnaround of cases at the RM level, maintaining a high First Time Resolution (FTR) percentage, successfully converting Central Campaigns, achieving Customer Satisfaction Score (CSP) of 90% or higher, maintaining renewal rates of 90% or higher, managing cases with 30+ Days Past Due (DPD), and meeting the turnaround time for cases above Rs. 5 Crores. Your responsibilities will require a keen eye for detail, strong analytical skills, and the ability to collaborate effectively with RMs and other stakeholders. By excelling in this role, you will contribute to the overall efficiency and success of the Business Banking function in the Retail Banking sector.,

Job Purpose Implement end to end Configuration and change management processes to ensure smooth functioning of STP domain for vendor Huawei/Oracle on nodes SPS, STP, Oracle STP, U2000 covering nearly 80 nodes across 19 circles. Carrying out Impact Analysis of major/critical activities to avoid high risk factors. Perform all Major/ Critical Change management activities for STP network elements (Oracle STP, DRA, SPS, and STP of Huawei) within agreed SLA and FTR (Success rate). Perform Proactive and Uniform approach to deploy all new features/patches with error free implementation and process compliance. Execute all AOP rollout across technology as per agreed rollout targets for timely readiness and on-boarding of STP network with 100% compliance and SLA. Responsible to develop automation of configuration and change management process with tools to ensure lesser downtime, seamless customer experience, bring in synergy and drive cost leadership in domain Key Accountabilities / Key Result Areas Provide Best Network Experience for both Voice and Data - Perform Configuration and Change management for major/critical activities, impact analysis for all critical changes in the network, attending CAB discussions and handling emergencies for STP network as per defined SLAs and FTR (Success rate). Deployment of all new network features and upgrades with FTR and uniform approach Rollout – perform all AOP rollout across technology as per agreed rollout targets. Transformation - Integration of new services, nodes as per agreed project time plan. P & L Consciousness - Improvising service availability-In-house automations of critical activities and preparation/modification of MoPs wherever required. Establish KPI’s to support NOC quality initiatives, technology and process audits, Implement best-practice Policies and Procedures Core Competencies, Knowledge, Experience, Technical / Professional Qualifications Core Competencies, Knowledge, Experience Hands on Experience on STP ,DRA,SPS system with 6+ years of experience with at least 3 year in Change Management. Good understanding on GSM architecture, ATCA MGW, NTHLR, HSS, STP CS Core, SS7/SIGTRAN/IP/SIP/VoLTE major call flows. Technical expertise in STP (configuration & hardware).Must have worked towards achieving customer SLA and network SLA. Effectively able to connect with team members & circles & ability to work as a team player. Comfortable working in shifts. Technical / Professional Qualifications Masters / Bachelors in Electronics / Electronics Communication from reputed Institute. In depth knowledge of STP VoLTE entities and signalling systems related to 2G, 3G and 4G technologies

Installation & electrification of equipment at the site. Contractor evaluation, training and workforce planning as per the project schedule. Assertively communicate with customers and internal stakeholders regarding installation progress, site challenges and site requirement. Coordinate with other teams at the site and ensure commissioning as per the project schedule. Report and resolve the site challenges with CFT support. Responsibilities Installation work and Team management- Work as Installation In charge and take full ownership of installation and commissioning at the site. Make a detailed plan of site execution. Ensure site readiness to initiate the installation, viz. physical verification of site, site survey, material storage area, the entrance of MHE, accommodation and conveyance. Mobilize the Installation team and travel site for installation. Reconcile material at the site before initiating the installation activities. Gain technical expertise to ensure First Time Right (FTR) installation. Coordinate with Automation & Software teams to smoothly complete the Software activities. Ensure that installation & commissioning is in progress as per the schedule. Audit the installation of racking w.r.t. FEM standards. Participate actively in the CAPA drive. Ensure installation quality and Process Improvement. Deliver maintenance training to customers. Make and share as build drawing of project after completion of project. Installation Contractor Management- Make RFQ for contractors in line with project requirements. Contractor quotation evaluation. On-site material handling equipment hiring quotation evaluation. Coordination with the contractor for deputation/mobilization /demobilization of his team as per project requirement. Maintaining compliance documents at the site. Maintain and share site attendance of contract workforce for tracking the compliances. Skills & Competencies Engineering layout drawing reading, understanding and interpretations. Interpersonal Skills- team player, cohesive working wit CFT. Be proactive. Result Orientation. Self motivated. Good Oral and Written Communication. Positive attitude- Open for suggestions and improvement.

• Experience: 4-10 Years. • Use and understanding of vendor tool called QRM would be a major help. • Ability to analyze large data sets using SQL. • Write expression and transformation and case statements. Required Candidate profile • Development and modification of reports using Power BI. • Extensive knowledge and use of python and SQL. • Ability to run a daily process and analyze results of data.

Role & responsibilities Network Engineer Preferred candidate profile The Network Engineer performs design, optimization and audit of a network to meet the customer requirements. The role is focused on to deliver high-skill optimization services to enhance customer network performance, specifically in 4G and 5G technologies . This includes network design, audit, and optimization to meet customer expectations and maintain key performance indicators (KPIs). The Network Engineer is responsible to upkeep time, performance and quality according to Ericsson requirements and Customer contract. What you will do Fully responsible for End-to-End project delivery and quality processes for Swap, NSB and Small cell. Delivery Quality responsible ensuring First Time Right (FTR), On time Delivery and continuous improvement of network performance KPIs Analyzing & troubleshooting different network related issues (for Nokia and Ericsson vendor). Responsible for Cluster Optimization (MS3), Post Launch Single site Optimization (MS2) and Pre launch (MS1) Improvement plan & Optimization reports. Responsible to lead assigned tasks towards continuous network performance improvement. Should be willing to deliver in extended hours and weekend support, flexible to support the team operating in 24x7 shift and customer. Should be willing to deliver in Night Shift (9 PM to 7 AM). Work with Team & Market Leads to execute the delivery plans in a time bound manner. CR Handling and secure approval from Customer. Candidate should be able to understand the customer expectations & proactively act on the same. Interact with Build team, ODS, NDS, MA Team, Customer and any other stakeholders for delivery executions. Work as a change / transformation agent and continuously simplifying process/ complex tasks/ workflows and initiating digitization, drive adoption of digitization. You will bring Strong knowledge in end-to-end network architecture 2G, 3G, 4G and 5G and expertise in RF network performance Optimization. Excellent analytical & troubleshooting skills. Subject matter expertise on cellular wireless network and understanding of CTR based Layer3 event analysis. Strong Technical Knowledge on Ericsson Radio Access Networks. A detailed knowledge of Ericsson’s existing and future product/services portfolio, roadmap information and system integration practices Excellent communication &, interpersonal customer handling skills. Leadership skills: working with people and other departments Functional Skills: Understanding of Processes. Values and behaviors: Pro-active, independent, able to work under pressure, Result oriented, Flexible and responsive to changing work patterns and demands, A thorough and methodical approach to work, Customer oriented, Self-motivated. Adhering to Ethics & Compliance, Principles & Values

Use and understanding of vendor tool called QRM would be a major help. Ability to analyze large data sets using SQL. Write expression and transformation and case statements. Development and modification of reports using Power BI. Exp-4-10Yrs Required Candidate profile • Extensive knowledge and use of python and SQL. • Ability to run a daily process and analyze results of data.