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2.0 years

0 Lacs

Laksar, Uttarakhand, India

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We are seeking experienced professionals for two positions: a Customer Support Engineer with at least 2 years of experience in troubleshooting computer hardware and CCTV systems, and a Network Administrator with a minimum of 4 years of experience, holding OEM certifications such as CCNA or MCSE. Job Profile Location: Laksar, Haridwar, Roorkee Qualification: B.Sc., B.Tech, BA, BCA, Diploma in Hardware - CCNA/MCSE Min. Experience (in Yrs) : 2 Role & Responsibility Allocate IP addresses and manage subsets for various network components. Apply necessary patches and updates to network operating systems and devices. Assist users with network issues, such as slow connections or access problems. Configure and maintain firewalls to prevent unauthorized access. Install, configure, and deploy network hardware (routers, switches, firewalls, etc.). Perform regular checks and maintain physical network hardware. Provide technical support for network-related issues, including connectivity, hardware failures, etc. Regularly update network device firmware and software to maintain functionality and security. Set up network devices and ensure their integration into the existing network. Technical Expertise: Networking Protocols - TCP/IP, DNS, DHCP, FTP, HTTP/HTTPS Server management - Windows Server, Linux, Active directory Hardware Knowledge - Routers, Switches, access points, servers and firewall Network security - Firewalls, VPN, IDs/IPs, SSL/TLS Show more Show less

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0 years

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Mumbai, Maharashtra, India

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Quality Assurance Engineer (1) We are seeking a highly skilled QA engineer to join our team to execute a critical project around Point-of-Sale Data Management and Analytics. The initial term of the contract will be 6 months with the option to extend to another 3 months. The ideal candidate will have a strong background in software testing including smoke testing, unit testing, integration testing, performance testing, etc. We are modernizing our Point-of-Sale (POS) data processing platform with dynamic workflow execution, automated data cleaning, and cloud-native infrastructure. The platform includes: React-based UI for business workflows Python FastAPI backend Workflow automation using Prefect Data ingestion from Excel/CSV (FTP, SharePoint) Key Responsibilities Develop, document, and execute test cases to validate the functionality of the application. Validate Excel/CSV data transformation workflows and integration between frontend, backend, and Prefect workflows Perform functional, integration, regression, and performance testing. Automate test cases using tools such as Selenium, PyTest, or Cypress. Collaborate with developers and stakeholders to define testing strategies and resolve issues. Maintain test scripts and frameworks for automated testing. Ensure high-quality releases by identifying, documenting, and tracking defects in bug tracking tools (e.g., JIRA). Validate workflows, state management, and APIs to ensure system robustness. Qualifications Proficient in testing tools such as Selenium, PyTest, Postman, and JMeter. Strong understanding of RESTful APIs and performance testing tools. Hands-on experience in testing React applications and backend systems developed in Python. Hands-on experience testing Excel/CSV file operations Familiarity with CI/CD pipelines and automated test integration. Basic knowledge of containerized environments (Docker/Kubernetes) and cloud platforms (Azure preferred). Attention to detail and strong analytical skills. Excellent written and verbal communication. Collaborative team player with problem-solving capabilities. Show more Show less

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0.0 - 5.0 years

4 - 6 Lacs

Ahmedabad

Work from Office

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Job Title: Technical Support Engineer Reporting Authority Team Lead ??? Tech Support Department/Group: Tech Support Minimum Qualification Graduation Location: Ahmedabad Minimum Experience Fresher Shift Timings EST (5:30 PM to 2:30 AM) PST (9:00 PM to 6:00 AM) Certification: NA Job Description Position Pre-requisites: Fluency in English Communication (Written and Verbal both) Ready to work in Night Shift Responsibilities: Find technical resolutions on issues or queries related to unknown or new scenarios Meet cases resolution SLAs Manage relationships with clients Work with cross-functional teams as and when required Keep up to date with all eCW products and their enhancements Maintain excellent customer satisfaction level Other duties as assigned Requirements: Proficient with relational databases (MySql, MsSql) Knowledge / Experience with Java or C++ (OOPs Concepts) Experience with Internet Protocols, HTTP / HTTPs Default ports for HTTP / FTP / MYSQL etc Experience with XML / XSL, Knowledge of SQL Server 2005, 2008 Experience with Web Application Server(s), Understanding of 3 -Tier / N-Tier Architecture Basic Knowledge of Network Concepts (VPN, Telnet, Ping, Protocols Other Skills / Abilities: Telephone etiquette Fluency in English Communication Ability to balance multiple priorities Strong analytical and problem-solving skills

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1.0 years

0 Lacs

Pune, Maharashtra, India

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We're looking for a Product Support Specialist This role is Office Based, Pune Office GCS - Product Support Engineer (L1) | Night Shift ( US EST & PST ) | Pune | Office Based The Product Support Engineer is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Engineer works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve complex application software related questions and troubleshoot issues encountered in applications. This position requires a hands-on individual, who can passionately and patiently educate our clients on, how our product is designed to work, and excels in problem solving skills, has eagerness to learn and brings customer centric mindset. In this role you will Provide day to day functional and technical software application support in a 24x7 environment to our clients including functionality testing and troubleshooting as needed. Ensure proper, timely, and ongoing follow-up on assigned cases to ensure service level agreements (SLA) are met and client satisfaction is high (CSAT). Time-bound and superior customer communication over CRM (salesforce), phone and email to prevent case staleness/ageing and preventing backlog. Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time bound resolution in line with customer expectations. Where necessary, time bound engagement of next level support with proper triage and case documentation. Attain and maintain product certification on Cornerstone products in adherence with Cornerstone’s Product Certification Program achieving deep understanding and expertise over Cornerstone applications. Active engagement with Knowledge base and forums utilizing help channels/resources. Consistently deliver aligning with set goals and beyond Collaborate with team members from all around the world. Consideration of privacy and security obligation You've Got What It Takes If You Have Bachelor’s degree in computer science or equivalent with 1-3 years of customer facing application support experience (Preferably SaaS environment) Hands-on experience working on and debugging issues with access management, Single-Sign-On, etc. Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc. Highly organized with understanding of processes, SLA's and tools used in product support ecosystem. Superior written and verbal communication skills. Customer centric mindset, with passion for helping customers and providing excellent customer service. Positive Attitude with ability to thinking out of the box. Patient, Organized, Composed and Good Listener, thoughtfully responding to any situation. Strong analytical and problem-solving skills. Strong team player promoting and influencing positive team spirit towards inclusive success. The role requires working in 24x7 environment (mostly US shifts) Our Culture Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today. Who We Are Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today. Check us out on LinkedIn , Comparably , Glassdoor , and Facebook ! Show more Show less

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0 years

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Pune, Maharashtra, India

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We're looking for a Junior Support Specialist This role is Office Based Global Customer Support - Intern | Pune | 11 Months Internship | This role is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Engineer (Intern) works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve application software related questions and troubleshoot issues encountered in applications. This position requires an individual, who can passionately and patiently educate our clients on, how our product is designed to work, and has problem solving skills, eagerness to learn and customer centric mindset In this role you will Consistently deliver positive customer experience reflected over Customer Satisfaction metrics (CSAT). Continuous adherence with Cornerstone OnDemand support process to achieve Customer SLAs. Time-bound and superior customer communication over CRM (salesforce), Phone and Email. Regular quality updates until resolution to prevent case staleness/aging and preventing a backlog. Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time-bound resolution in line with customer expectations. Where necessary, time-bound engagement of next-level support with proper triage and case documentation, keep stakeholders timely appraised and share feedback. Active engagement with Knowledge base and forums utilizing help channels/resources. Continuous learning and knowledge enhancement around Cornerstone OnDemand product portfolio and associated technology Consistently deliver aligning with set goals and beyond Seamlessly collaborate and contribute towards the inclusive success of Cornerstone OnDemand ecosystem. Consideration of privacy and security obligations You've Got What It Takes If You Have Bachelor’s degree in computer science or equivalent with less than a year of customer facing application support experience. Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc. Superior written and verbal communication skills. Customer centric mindset, with passion for helping customers and providing excellent customer service. Strong analytical and problem-solving skills. Added Advantage - Familiar with support workflows and processes and experience working with CRM application like Salesforce, in SLA driven ecosystem. The role requires working in 24x7 environment (mostly US shifts) Compensation: Monthly Allowance + Shift Allowance + Cabs (Pick & Drop) Our Culture Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day. We're always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team. We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate. So if you want to work for a friendly, global, inclusive and innovative company, we'd love to meet you! What We Do Cornerstone is a premier people development company. We believe people can achieve anything when they have the right development and growth opportunities. We offer organizations the technology, content, expertise and specialized focus to help them realize the potential of their people. Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management and holistic employee data management and insights, Cornerstone’s people development solutions are successfully used by more than 100 million+ people in 180+ countries and in nearly 50 languages. Cornerstone takes special care to ensure the security and privacy of the data of its users. Check us out on LinkedIn , Comparably , Glassdoor , and Facebook ! Show more Show less

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0.0 years

0 Lacs

Udaipur, Rajasthan

Remote

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Job Description - Technical Onsite Support Executive Location: Udaipur Timings: As per Mall time, Monday to Saturday (Day shift) Experience: Freshers, Training will be provided. Immediate joiners are highly welcome. Key Roles and Responsibilities: - Technical Support Executive will work with the Service Delivery Managers to support Software implementation and operation. -Software is used by a location (mall, food court, airport, etc. ) to capture automated daily sales data from all outlets present in the location -Candidate will be doing the follow-ups, monitoring, and new integrations -New integration-related activities include -Coordinate with brands and set up slots for utility installation/upgrade -Ensure the system requirements are present for smooth installation -Install our software/utility by connecting with brand teams -Coordination & follow-ups with the retailers towards(New Brand integration) ADSR LIVE -Monitoring software data includes -Develop, support, facilitate, and implement a number of projects of moderate, diversity and complexity. -Identify and monitor project risks through a proactive approach to projects -Daily new live brands (PRE LIVE) huddle call to be conducted with the mall team -Contribute in weekly project huddle call with SDM Requirements: -Knowledge of project-related information, viz., IIS, FTP, SFTP, Firewall, Antivirus, Cloud Server, Routers, and switches. -Knowledge of software installation through remote connection tools and PoS understanding is a must -MIS Reporting experience -Querying / SQL language is a big plus. -Experience in a similar role or retail operations experience will be preferred -Understanding of Store Infrastructure (basic or advanced) -Knowledge of databases and network environments is a plus. -Previous customer service or support and/or basic technical experience required. -Excellent verbal and written communication skills and interpersonal skills required -Experience in providing support as a helpdesk for Software / Hardware / Networking domain - Experience with traditional and/or cloud-based PoS in India is required -Courteous and professional phone manners, demeanor, and attitude are essential. Job Types: Full-time, Permanent, Fresher Pay: ₹150,000.00 - ₹180,000.00 per year Shift: Day shift Application Question(s): Can you join immediately? Education: Bachelor's (Preferred) Language: English (Required) Location: Udaipur City, Rajasthan (Preferred) Work Location: In person

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18.0 years

0 Lacs

Hyderabad, Telangana, India

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About HighRadius: Market leader in Order to Cash automation solutions, HighRadius is a Software Product Development Company with over 18 years in the global FinTech market. Headquartered at Houston, Tx, USA with offices across the USA, Europe, and India. Providing Order to Cash automation solutions to 30% of the Fortune 1000 Companies, and we are currently growing with a CAGR of 85%. Named to the Forbes 2024, 2023, 2022, 2021 and 2020 - Cloud 100 companies list and currently valued at 3.1 Billion US$, Highradius is definitive ranking of the top 100 private cloud companies in the world. Job Summary: We are looking for a highly skilled and adaptable Senior / Principal - Site Reliability Engineer to become a key member of our Cloud Engineering team. In this crucial role, you will be instrumental in designing and refining our cloud infrastructure with a strong focus on reliability, security, and scalability . As an SRE, you'll apply software engineering principles to solve operational challenges, ensuring the overall operational resilience and continuous stability of our systems. This position requires a blend of managing live production environments and contributing to engineering efforts such as automation and system improvements. Responsibilities Cloud Infrastructure Architecture and Management: Design, build, and maintain resilient cloud infrastructure solutions to support the development and deployment of scalable and reliable applications. This includes managing and optimizing cloud platforms for high availability, performance, and cost efficiency. Enhancing Service Reliability: Lead reliability best practices by establishing and managing monitoring and alerting systems to proactively detect and respond to anomalies and performance issues. Utilize SLI, SLO, and SLA concepts to measure and improve reliability. Identify and resolve potential bottlenecks and areas for enhancement. Driving Automation and Efficiency: Contribute to the automation, provisioning, and standardization of infrastructure resources and system configurations. Identify and implement automation for repetitive tasks to significantly reduce operational overhead. Develop Standard Operating Procedures (SOPs) and automate workflows using tools like Rundeck or Jenkins. Incident Response and Resolution: Participate in and help resolve major incidents, conduct thorough root cause analyses, and implement permanent solutions. Effectively manage incidents within the production environment using a systematic problem-solving approach. Collaboration and Innovation: Work closely with diverse stakeholders and cross-functional teams, including software engineers, to integrate cloud solutions, gather requirements, and execute Proof of Concepts (POCs). Foster strong collaboration and communication. Guide designs and processes with a focus on resilience and minimizing manual effort. Promote the adoption of common tooling and components, and implement software and tools to enhance resilience and automate operations. Be open to adopting new tools and approaches as needed. Requirements Experience: 4 to 13 Years Role: We have multiple roles – the final role will depend on the candidate’s experience and credentials Education: BE/B.Tech/MCA/M.Sc./MTech/M.S Technology Stack: Linux Administration, Shell / Python Scripting, AWS Cloud Services (EC2, S3), Cloud Operations, Linux (CentOS, Rocky Linux), Jenkins, ArgoCD, Kubernetes Management, Ansible, Terraform, OS Patching, Release Management, Incident Management Infrastructure Management: Proven proficiency in on-premises hosting and virtualization platforms (VMware, Hyper-V, or KVM). Solid understanding of storage internals (NAS, SAN, EFS, NFS) and protocols (FTP, SFTP, SMTP, NTP, DNS, DHCP). Experience with networking and firewall technologies. Strong hands-on experience with Linux internals and operating systems (RHEL, CentOS, Rocky Linux). Experience with Windows operating systems to support varied environments. Service Reliability Concepts: Good understanding of SLI, SLO, SLA and error budgeting Other Mandatory Requirements: 1) Excellent communication skills 2) 24/7 support with monthly rotation shifts Show more Show less

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3.0 years

3 - 7 Lacs

Hyderābād

On-site

Engineer - Oracle Fusion Tech/OIC Should have at least 3 years of experience in implementing Oracle ERP and OIC projects Proven experience with Oracle Integration Cloud (OIC) and expertise in Oracle Cloud services. Strong knowledge of integration technologies, protocols, and standards (REST, SOAP, JSON, XML, etc.). Must work with PLSQL, Web Services, SOAP and REST. Development experience on SOAP, REST services with JSON or XML based integrations. Experience in working with OIC adapters included ERP Adapter, SOAP, Oracle DB, FTP, REST etc. Being Hands-On is a critical requirement. Should have experience in developing BI, OTBI Reports. Should be capable of providing optimal solution and building integrations both inbound and outbound - SOAP and Rest Web Services, FBDI, event based and ADF DI Should be able to develop reports and OIC services based on the requirements/design documents Should have experience in building integrations with Oracle SaaS applications. Follow the project through to the successful adoption of the solution Good understanding of Oracle PaaS architecture and security concepts and working experience in ATP and object storage • Understanding of Finance modules flow is necessary. • Comfortable in XML and XSLT processing. Experience in working with OIC adapters included ERP Adapter, SOAP, Oracle DB, FTP, REST Hands on experience with web service testing tools SOAPUI, Postman. Bachelors/ Master’s degree in computer science or Software Engineering

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2.0 years

3 - 6 Lacs

Ahmedabad

Remote

2+ Years Work from Office We are seeking a skilled L2/L3 Support Engineer to join our dynamic team. The ideal candidate will possess in-depth technical knowledge, problem-solving abilities, and excellent communication skills to provide advanced support and maintain seamless operations. Responsibilities include troubleshooting complex issues, performing root cause analysis, and collaborating with cross-functional teams to deliver efficient and effective solutions. Job Description: Primary Job Responsibility: Providing technical support services to customers and internal staff. Analyzing and troubleshooting hardware and software issues. Resolving complex problems related to applications, networks, and systems. Installing, configuring, and maintaining Windows, Linux, and Mac OS. Identifying, diagnosing, and resolving network and system issues. Performing system backups and restores. Monitoring system performance and troubleshooting system errors. Ensuring customer satisfaction by providing prompt and courteous service. Candidates Requirements: Must be aware of Microsoft technologies like AD, DNS, DHCP, IIS, FTP, Terminal Server and application servers etc. Must know common networking concepts like, Ip addressing, VPN, Wi-Fi, Lan, Man,Wan, SSH, Telnet, Firewall, Printer etc. Must know Troubleshooting Laptop, Desktop, Printer and other hardware. Should beaware of Back up C restore technologies, Types of backups, online C offline backup,Server C Client patching, patch management, windows update, upgrade C downgrade, Software upgrade C downgrade etc. Should be aware with system monitor, network monitor, Remote access management, generating s managing report, MDM Reports, inventory report, A/V reports, Risk intelligence reports etc. Should have knowledge of IT process, Ticket management, solar-wind console management. Remote management tools etc. Knowledge of network technologies (i.e., routers, switches, network, and routing protocols, DNS/DHCP) Knowledge s experience of troubleshooting for O365 admin, SharePoint, Teams, One Drive, Azure AD. For desktop experience with Outlook, Excel, Teams, mapped drives, Windows 10/11. Working Days Monday-Friday Shift Timings 10:00 AM - 7:00 PM PST (US Night Shift) HR Phone number 7359594296 HR E-mail address Jobs@infomaticsolutions.com

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8.0 years

0 Lacs

Solan, Himachal Pradesh, India

Remote

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Seize an exceptional opportunity at Himachal’s leading R&D Tech company, with over 8 years of establishment and recognized as one of the fastest-growing tech firms in the Himachal-Tricity region. As a proud participant in the Make in India initiative and a strong advocate for the 'Vocal for Local' movement, Vihaas is managed by local professionals. We are dedicated to innovation and excellence in technology development, fostering a unique, hierarchy-free environment that promotes creativity and collaboration. Location : Solan, Himachal Pradesh (On-Site Only) Education Background Required : Diploma or Bachelor’s degree in Electronics Engineering (EE, ECE) or other networking courses. Key Responsibilities : Assist in the deployment, maintenance, and upgrades of telecom network components, including VoIP, PBX, and SIP-based systems. Perform regular diagnostics, PBX testing, and preventive maintenance to ensure uninterrupted network operations. Collaborate with other members of the development team, including software engineers, designers, and product maintainer. Documentation of network configurations, IP addressing schemes, and troubleshooting. Communicate effectively with clients, vendors, and team members in both Hindi and English, ensuring clear technical support and coordination. Skills & Qualifications : Basic knowledge of Electronics. Positive attitude in any situation Strong understanding of networking concepts such as TCP/IP, DHCP, DNS, VLANs, and VPNs. Understating of protocols such as WinSCP, SFTP, SSH, Telnet, FTP, and TFTP for remote access Proficient in computer applications and network analysis tools like Wireshark, Hyper Terminal, and Putty. Strong teamwork abilities. Problem-solving attitude. Good communication skills. Note: Candidates should be prepared for an on-site interview upon selection. Show more Show less

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7.0 years

0 Lacs

Noida, Uttar Pradesh, India

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Job Description – C++ Firewall & Network Security Developer Location: Noida Experience Required: 5–7 Years Job Type: Full-time Department: Network Security & Systems Engineering Company: Maple Cloud Technologies About the Role We are looking for a C++ Firewall & Network Security Developer with deep expertise in network protocol stacks, C++ systems programming, and real-time packet processing. In this role, you will work on the design and development of high-performance firewall components, including packet filtering, DPI, policy enforcement, and network traffic analysis. The ideal candidate has a strong foundation in networking (OSI Model, TCP/IP, UDP, HTTP/S, DNS, SSL/TLS), and has experience implementing and optimizing networked systems with multithreading, sockets, and security protocols. Key Responsibilities · Design and implement modules for a next-generation firewall using C++17/20 with focus on network-layer filtering, connection tracking, and application-level control. · Build high-performance network packet processing pipelines using raw sockets or libraries like libpcap . · Implement Deep Packet Inspection ( DPI ) and application detection using known libraries (e.g., nDPI ) or custom engines. · Develop and maintain components that work with network protocols like TCP, UDP, ICMP, HTTP/S, DNS, FTP, and TLS . · Integrate OpenSSL to support TLS inspection and secure control channels (e.g., HTTPS APIs, secure sync). · Build or interface with rule engines for access control, rate limiting, and traffic shaping. · Support development of alerting systems, log collectors, and network health monitoring tools. · Optimize code for latency and throughput, using concurrency control, SIMD, and lock-free techniques. · Work with multi-interface systems, Linux/Windows networking stacks, and handle routing/firewall table updates (e.g., iptables, pf, iproute2 ). · Collaborate with GUI teams for management interfaces built using QT/QML or WPF, and expose APIs using REST or gRPC . Required Skills & Experience · 6+ years of experience in modern C++ (C++11/14/17/20), OOP, and STL. · Strong foundation in networking protocols and OSI model (L2-L7). · Hands-on experience with TCP/IP socket programming, packet parsing, and flow/session tracking. · In-depth knowledge of TLS/SSL, encryption techniques (RSA, AES), and OpenSSL APIs. · Experience with multithreading, concurrency primitives, and performance optimization. · Familiarity with network protocol analysis tools (e.g., Wireshark, tcpdump) and debugging. · Proficiency in Linux/Unix internals, network configuration, and system diagnostics. Nice to Have (Preferred) · Experience with firewalls, NGFW, intrusion detection, or network sniffers. · Exposure to libpcap, nDPI, Netfilter/iptables, pfctl, or eBPF . · Experience with high availability (HA), VRRP/CARP, or clustered deployments. · Familiarity with Protobuf, gRPC, REST APIs , and secure service design. · Background in security appliances, VPNs, or Windows Credential Providers. · Comfortable with log rotation, SIEM integration, and custom monitoring hooks. Thanks and Regards KM Chandni HR Executive chandani@maplecloudtechnologies.com / hr@maplecloudtechnologies.com 7982255779 Show more Show less

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3.0 years

0 Lacs

India

Remote

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WSO2 Engineers Work Location WFH (Preferred locations - Bengaluru, Chennai, Hyderabad) - They can work from home but should be from these locations only, same location as if required should be available to come to office About The Role We are seeking skilled and motivated WSO2 Engineers to join our Integration Team. You will be responsible for designing, developing, deploying, and supporting enterprise integration solutions using WSO2’s suite of products, including API Manager, Enterprise Integrator, and Identity Server. This is a hands-on technical role with the opportunity to work on high-impact projects across various business domains. Key Responsibilities Develop and maintain integration solutions using WSO2 API Manager, Enterprise Integrator (ESB), and Identity Server. Build and expose REST/SOAP APIs and integrate them with backend services and third-party systems. Work closely with architects and business analysts to understand integration requirements and deliver effective solutions. Configure security policies (OAuth2, JWT, SAML, etc.) on WSO2 components. Troubleshoot and resolve issues related to performance, functionality, and connectivity in integration flows. Contribute to automation, CI/CD pipelines, and monitoring for integration components. Write technical documentation and maintain clear records of configuration and development artifacts. Stay current with WSO2 product updates and integration trends. Requirements Must-Have: Bachelor's degree in Computer Science, Engineering, or a related field. 3+ years of hands-on experience with WSO2 API Manager, Enterprise Integrator, and/or Identity Server. Strong understanding of REST/SOAP services, XML, JSON, XSLT, and integration protocols (HTTP, JMS, FTP, etc.). Experience with OAuth2, JWT, and basic API security concepts. Familiarity with middleware, message brokering, and transformation logic. Strong debugging and problem-solving skills. Experience with tools like Git, Maven, and Jenkins. Nice-to-Have Experience with Docker, Kubernetes, and cloud platforms (AWS, Azure, GCP). Knowledge of event-driven architecture (Kafka, RabbitMQ). Exposure to DevOps practices and scripting (Shell, Python). WSO2 certification (e.g., WSO2 Certified Integration Developer). Skills: maven,rabbitmq,integration,enterprise integrator,oauth2,enterprise,docker,git,xml,jms,kafka,jenkins,wso2 api manager,jwt,rest,ftp,http,gcp,soap,json,azure,shell,identity server,python,aws,api,components,xslt,kubernetes,wso2 Show more Show less

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3.0 - 6.0 years

0 Lacs

Hyderabad, Telangana, India

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We’re Hiring: Technical Support Engineer – ATOM (ServiceNow Platform) Location: Hyderabad (Work from Office – 5 Days a Week) Apply Now: careers.india@decisionminds.com Are you passionate about solving complex technical problems and delivering stellar customer support? Decision Minds is looking for a Technical Support Engineer – ATOM who thrives on helping customers and troubleshooting advanced ServiceNow platform issues. What You'll Do: Handle technical cases related to ITOM applications on the ServiceNow platform. Deliver top-notch support via web, chat, email, and phone. Troubleshoot complex issues using diagnostic tools and log analysis. Collaborate cross-functionally to resolve and escalate high-priority issues. Influence product and process improvements from the front lines. What We’re Looking For: Bachelor's in Computer Science or related field. 3 to 6 years in customer-facing technical support (preferably ITOM). Strong grasp of server-side scripting (JavaScript, Unix Shell, PowerShell). Good understanding of networking protocols (HTTP, TCP, FTP/SFTP, SOAP, REST). Experience with tools like Wireshark, Traceroute, and ServiceNow platform modules. Familiarity with ITIL, CMDB, Orchestration, Discovery, and Mid Server. Excellent communication and analytical skills. Good to have: Java programming experience. ServiceNow certifications. Prior infrastructure troubleshooting experience. Web development support experience. Show more Show less

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4.0 years

0 Lacs

India

Remote

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Oracle Fusion OIC (VBCS + Reports Exp added an advantage) 4 - 9 years of IT experience relevant to this position. Experience in Development of Integrations using OIC for the Oracle Fusion Modules like Financials / SCM Should have excellent skills in Webservice technologies such as XML / XPATH / XSLT / SOAP / WSDL / XSD / JSON and REST Technologies Must have implemented integrations using web service and technology adapters like FTP / File / SOAP / REST / DB /JMS and AQ Experience in designing solutions in UI (VBCS) and Integration (OIC) space. Experience in developing SaaS Extensions using VBCS, OIC & ORDS. Understanding of Inherent tools and technologies of SaaS Applications (FBDI, BIP, ADFDI, Applications Composer, Page Integration, etc.) Expertise in Oracle Visual Builder Studio, Strong experience with Build and Release, Systems Integration. Knowledge in configuring SSO PaaS extensions with Fusion SaaS. Good understanding and usage of OCI architecture, functions, API Gateway, object storage is an added advantage. Good to have BPM skills. Have experience of building at least one project from scratch. Experience in performance tuning / testing and diagnosis of OIC Integrations Design and Develop integrations in OIC to Oracle ERP Cloud including extracting Cloud data using BI Publisher Reports. Hands on Experience on Encryption and Decryption in FTP Good hands-on experience in monitoring and debugging of OIC integration and migration of OIC components. Hands-on experience in data migration/integration methods SOAP and Rest web services, FBDI and ADFDI Excellent client interfacing skills / working with IT and as well as business stakeholders and writing technical design documents. Ability to leverage pre-built integrations, cloud adapters, on-premises adapters, connections, SaaS applications etc. in the solution Added advantage of having good understanding of Visual Builder Cloud Service and Process Cloud Service Added advantage of OCI knowledge. Experience in Development of Oracle fusion BIP / OTBI / EText Reports Experience in Development of ESS Jobs for the modules of Financials / SCM Location: Hyderabad / Gurgaon / Remote Show more Show less

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3.0 - 6.0 years

0 Lacs

Chennai, Tamil Nadu, India

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Work experience: 3-6 years Budget is 7 Lac Max Notice period: Immediate to 30days. Linux Ø Install, configure, and maintain Linux servers (Red Hat, CentOS, Ubuntu, Amazon Linux). Ø Linux OS through Network and Kick Start Installation Ø Manage system updates, patch management, kernel upgrades. Ø Create and manage user accounts, file systems, permissions, and storage. Ø Write shell scripts (Bash, Python) for task automation. Ø Monitor server performance and troubleshoot hardware/software issues. Ø Handle incident management, root cause analysis, and preventive maintenance. Ø Implement and manage backup solutions (rsync, cron jobs, snapshot backups). Ø Harden servers by configuring firewalls (iptables, firewalld), securing SSH, and managing SELinux. Ø Configure and troubleshoot networking services (DNS, DHCP, FTP, HTTP, NFS, Samba). Ø Work on virtualization and cloud technologies (AWS EC2, VPC, S3, RDS basics if required). Ø Maintain detailed documentation of system configuration and procedures. Ø Implement and configure APACHE & Tomcat web server with open SSL on Linux. Ø SWAP Space Management. Ø LVM (extending, reducing, removing and merging), Backup and Restoration. Amazon Web Services Ø AWS Infrastructure Management : Provision and manage cloud resources like EC2, S3, RDS, VPC, IAM, EKS, Lambda. Ø Cloud Architecture : Design and implement secure, scalable, and reliable cloud solutions. Ø Automation and IaC : Automate deployments using tools like Terraform, CloudFormation, or AWS CDK. Ø Security Management : Configure IAM roles, security groups, encryption (KMS), and enforce best security practices. Ø Monitoring and Optimization : Monitor cloud resources with CloudWatch, X-Ray, and optimize for cost and performance. Ø Backup and Disaster Recovery : Set up data backups (S3, Glacier, EBS snapshots) and design DR strategies. Ø CI/CD Implementation : Build and maintain CI/CD pipelines using AWS services (CodePipeline, CodeBuild) or Jenkins, GitLab,GitHub. Ø Networking : Manage VPCs, Subnets, Internet Gateways, NAT, VPNs, Route53 DNS configurations. Ø Troubleshooting and Support : Identify and fix cloud resource issues, perform root cause analysis. Ø Migration Projects : Migrate on-premises servers, databases, and applications to AWS. Windows Server and Azure: Ø Active Directory: Implementation, Migration, Managing and troubleshooting. Ø Deep knowledge on DHCP Server Ø Deep knowledge in Patch management Ø Troubleshooting Windows operating System Ø Decent knowledge in Azure (Creation of VMs, configuring network rules, Migration, Managing and troubleshooting) Ø Deep knowledge in VMware ESXi (Upgrading the server firmware, creation of VMs, Managing backups, monitoring etc) Networking: Ø Knowledge on IP Addressing, NAT, P2P protocols, SSL and IPsec VPNS etc Ø Deep knowledge in VPN Ø Knowledge in MVoIP, VMs, SIP PRI and Lease Line. Ø Monitoring the Network bandwidth and maintaining the stability Ø Configuring Switch and Routers Ø Troubleshooting Network Devices Ø Must be able to work on Cisco Meraki Access Point devices Firewall & Endpoint Security: Ø Decent knowledge in Fortinet Firewalls which includes creating Objects, Routing, creating Rules and monitoring etc. Ø Decent knowledge in CrowdStrike Ø Knowledge in Vulnerability and assessment Office365 Ø Deep knowledge in Office365 (Creation of mail, Backup and archive, Security rules, Security Filters, Creation of Distribution list etc) Ø Knowledge in MX, TX and other records Ø Deep knowledge in Office365 Apps like Teams, Outlook, Excel etc Ø SharePoint management Other Tasks: Ø Hardware Servicing Laptops and desktops Ø Maintaining Asset inventory up to date. Ø Managing the utility invoices. Ø Handling L1 and L2 troubleshooting Ø Vendor Management Ø Handling application related issues Ø Website hosting and monitoring Ø Tracking all Software licenses, Cloud Service renewal period and ensue they are renewed on time. Ø Monitoring, managing and troubleshooting servers. Ø Knowledge in NAS Ø Knowledge in EndPoint Central tool and Ticketing tool. Show more Show less

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0.0 - 2.0 years

0 Lacs

Bengaluru, Karnataka

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KEY JOB REQUIREMENTS: In this role, you will be successful, if you have: Experience: Graduate or postgraduate in Computer Science or related Engineering Specialization. Relevant hands-on experience in software development with focus on high-performance systems Skills & Competencies: Job Description: Gain in-depth understanding of various software testing methodologies, including functional, integration, and regression testing. Gather and analyse requirements from stakeholders and end-users to design automation frameworks that align with development objectives. Design and implement effective test automation solutions using cutting-edge tools, tailored for Bootloader and drive functionalities. Develop and execute QA tests using scripts that automate periodic testing, ensuring product reliability without manual intervention. Conduct stringent reviews focusing on reusability, modularization, and code quality. Perform rigorous testing on the Bootloader product infrastructure, including firmware, hardware, networks, and applications. Collaborate with cross-functional teams, including stakeholders and non-technical members, to identify automation improvements and align solutions with project goals. Enhance the reliability and stability of the Bootloader automation framework and associated test suites. Plan hardware and infrastructure requirements for the project or automation ecosystem. Evaluate and integrate tools and technologies that enhance automation capabilities Establish best practices for automation, ensuring compliance with industry standards Qualifications/Requirements Technical Skill sets: Must have: Working experience in any automation project (Preferably above 7+ Years) as an automation developer Working experience in STB\OTT\Broadcast domain Operating System : Windows ,Linux. Scripting Languages: Python, Selenium Version control: GIT, Gerrit Automation framework : Robot Framework (or any) Network Technologies: Ethernet, Wi-Fi, HTTP, TCP/IP, IPv6, DHCPv4, DHCPv6, ICMP, Telnet, SSH, DNS, FTP Good to have: Understanding of software development life cycle (SDLC) and agile methodologies. Exposure to implementing CI\CD pipelines. Soft Skills and Cultural Fit Exceptional problem-solving skills with a data-driven approach Strong communication skills, capable of conveying complex ideas to diverse audiences Ability to thrive in a fast-paced, collaborative environment Exposure to Automatics Knowledge of hardware interfaces and debugging tools for embedded systems Familiarity with RDK concepts Exposure to Jenkins Web services: SOAP, REST Job Types: Full-time, Permanent Pay: Up to ₹2,000,000.00 per year Schedule: Day shift Monday to Friday Ability to commute/relocate: Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your current CTC? What is your expected CTC? What is your notice period? Experience: Automation: 4 years (Required) Python: 3 years (Required) OOP: 3 years (Required) STB/OTT/Broadcast: 2 years (Required) Location: Bangalore, Karnataka (Required) Work Location: In person

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3.0 years

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Bengaluru, Karnataka, India

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Role and Responsibilities Coordinate with external legal counsels and consultants for GST case preparation Liaise with internal teams (Finance, Supply Chain, Legal, Operations) for gathering documentation Maintain litigation tracker and ensure timely filings Represent the company before tax authorities for hearings and assessments. Stay updated with amendments, notifications, circulars, and case laws impacting indirect taxes. Provide timely legal advice on tax positions, tax planning, and impact analysis. Required Education Qualification and Experience: Qualified CA / CS / LLB with 2–3 years of experience or Semi-qualified with 5 years of hands-on experience in indirect tax litigation. Skills: Proven experience in litigation management, GST, Customs, FTP, and SEZ laws. Exposure to pharmaceutical or manufacturing industry preferred. Show more Show less

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8.0 years

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Noida, Uttar Pradesh, India

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Job Summary: As a Security Software Designer, you will be responsible for designing, developing, and implementing software solutions that protect systems and networks from cyber threats. You will work closely with cross-functional teams to ensure that security is integrated into every phase of the software development lifecycle. Primary responsibilities: 1. Carry security assessment Complying to requirements on Embedded Product Using Threat Model , Threat & Risk Analysis and vulnerability analysis. 2. Bring up the Security Architecture and Design as per the Need of the project to mitigate/Remediate the threats and Get final Cybersecurity approval for Release. 3. Design and Develop the Secure Embedded software applications 4. Analyze and propose mitigation for Security scan results - SAST,DAST,SCA and FST requirements. 5. Collaborate with Development team of Different Product lines to propose and integrate the secure Practices in product design lifecycle Qualification / Requirement: • Bachelor’s/Master’s degree in CS/E&C/IS with Overall Working experience of 8+ Years in Embedded System with Cybersecurity • Proven experience in Secure software design development with security practices. • Strong understanding of security protocols, cryptography, and secure coding techniques. • Excellent problem-solving skills and attention to detail. Essential Requirements: • Very strong technical knowledge on Secure Embedded system Design and Implementation in Bear Metal & Embedded Linux – Secure Boot, Serial, USB, Ethernet and IoT • Hands experience with Programming Language C, C++ and Python • Secure Design Patterns & Principles, Standards IEC62443, NIST 800 Standard OWSAP, CWE • Working experience with Network Protocols, network Infrastructure and services in Embedded LinuxFirewalls, Router, Switches, VPN, HTTP, SSH,SFTP,FTP,TFTP,SNMP,DHCP,MQTT,MQTTS,NTP etc • Cryptographic Concept - Storage of passwords, accounts, keys, Certificates use, Crypto Key Management, Key Generation and Key Usage Desired Requirements : • Sound Knowledge on the Network Security Protocols HTTPS, SSL,TLS • Authentication and Authorization • Gitlab Repository and Pipeline Concept • Design and Development experience in FPGA,PLC,Cloud and IOT based secure systems • Study and Propose best Security design Solution to meet the project needs • Understand and Comply to customer proposed security Requirements and Standards • Risk Assessment • Security Scan tools Knowledge Polaris, Blackduck etc… • Ability to perceive the system knowledge and Analyse the Threat Surface and Vector of threat • Proficient enough to Propose and Conceptualize the Security solution based on the Technology domain Show more Show less

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0.0 - 1.0 years

0 Lacs

Bengaluru, Karnataka

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Experience : 8 to 12 Years Project : Support Project Particulars Job Description S/4 HANA ABAP Consultant with 8 ~ 12 years of relevant experience Technical Skill sets : S/4 HANA ABAP Strong experience in the following areas: Workflow, Object Oriented programming, Data Dictionary, BAPI, BADI, RFC, ALE/ EDI, IDOC, ALV programming, Classical and Interactive Reporting, BDC, SAP Scripts, Smart Forms, Adobe Forms (offline/ interactive), Enhancements, User Exits, Dialog Programming, Interface/ ABAP Proxy programming, LSMW, BSP, ABAP Web Dynpro, Performance Tuning, Function Module development, AIF, and Spool programming Experience with Core Data Services (CDS) views for data modeling and custom analytics. Knowledge of OData services development for building efficient and standardized APIs. Expertise in ABAP Managed Database Procedures (AMDP) for optimized database operations. Experience with S/4 HANA migration, data migration, and system conversion is desirable. Understanding of SAP functional areas in Finance (FI/ CO), Materials management (MM), and Netweaver Portal Strong knowledge of FI/ CO and MM is mandatory. Other areas are beneficial Demonstrated experience with large Enterprise ERP implementations in the areas of technical design specification, development and performing tuning The candidate should have good client facing qualities and should independently lead a team Should have experience in creating and configuring Web services, Functional testing on SOAP. Implementing enhancements using USER-EXIT and BADI's to suit business requirements Experienced in real time monitoring of SAP ECC applications to support business activities. Experience in developing interfaces between SAP and non-SAP systems using various integration technologies such as IDocs, RFC, SOAP, REST, HTTP, FTP, SFTP, SMTP, JMS, AMQP Knowledge and experience in SAP PI/PO and CPI for interface development and integration, including various protocol interfaces. Design and implement interfaces between SAP S/4HANA and non-SAP systems, ensuring seamless data integration and system interoperability. Must Have Skills: Must be expertise in development, support and Migration of Software Applications in SAP R/3 ABAP/4 programming & S/4 HANA. Must have worked on Interfaces using IDOCs, ALE, Proxies, Enhancements, EDI, RFC, CDS & ODATA Must have strong business understanding and suggest SAP solutions for various business Scenarios Ability to help resolve complex technical issues and independently manage critical/complex Situations. Specific knowledge and tools Excellent communication & strong collaboration skills Flexible to adapt to fast changing environment and self-motivated Open minded Creating technical design specifications to ensure compliance with the functional teams and IT Management Analytical thinking, high level of comprehension and independent working style. Familiarity with the IT Service Management (ITSM) framework and processes, including incident management, problem management, change management, and service request management. Seeking candidates who are flexible and willing to work on shifts as required. Job Type: Full-time Schedule: Day shift Ability to commute/relocate: Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Relevant: 1 year (Preferred) Language: English (Preferred) Location: Bengaluru, Karnataka (Preferred) Work Location: In person

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4.0 years

0 Lacs

Thane, Maharashtra

Remote

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Windows VMware Admin Location - Mumbai Vashi Location Experience - 4+ Years Hybrid Mode – 3 Days work from home/ 2 Days work from office / Sat-sun Off Budget –upto 10 - 12lpa max Notice period: serving notice period or Immediate Joiners will only be considered KINDLY SEND CV @7893677269 ON WHATSAPP ....OR CALL IF YOU'RE AN IMMEDIATE JOINER Skills - ü At least 4+ Years of Windows OS Administration and AD components experience ü Good knowledge and troubleshooting of Windows OS 2008, 2012 & 2016 ü Strong understanding of MS Windows OS, DNS, DHCP and AD Infra. ü Good understanding of VMWare Data Center virtualization and its related components. ü Good understanding of Networking Concepts and Storage infrastructure. ü Internal and External DNS support experience ü Experience of automation using PowerShell, chef or Python ü Basic understanding on Amazon web services ü Good knowledge of Cisco UCS & other Server Hardware components. ü Conceptual knowledge of UCS profiling & VMware upgrades & updates. ü Good knowledge & experience on SSL/TLS Certificates handling. ü Troubleshooting experience on OS performance issues ü Experience of security standards, best practices, and principles ü Good understanding of CIFS, NFS, FTP, SFTP, FTPS & HTTP/HTTPS protocols. ü Excellent teamwork and organizational skills, flexibility, and the ability to handle and lead multiple tasks ü Excellent communication and documentation skill. ü Ready to work in 24*7 rotational shift along with weekend on-call incident and DR drill support for products. ü Candidates should have a solid understanding of networking fundamentals ü Basic capacity management skills along with forecasting of future roadblocks. ü Candidate should have excellent troubleshooting skills. ü Good Team player, able to work and interact with others in a structured/team environment. ü Independent problem solver with troubleshooting, decision making and analytical skills. ü Requires limited supervision, self-starter, strong time management skills. ü Flexibility and adaptability to handle competing work demands. ü Demonstrated ability to communicate to nontechnical audience on technical issues. Advantageous: ü F5 BIGIP traffic managers understanding ü Experience in Splunk configuration & troubleshooting ü Microsoft windows Server and ITIL Certifications ü Knowledge of scripting languages ü Horizon VDI understanding ü VCP-DCV Certification Job Types: Full-time, Permanent Pay: ₹600,000.00 - ₹1,200,000.00 per year Benefits: Provident Fund Work from home Schedule: Day shift Monday to Friday Morning shift Supplemental Pay: Yearly bonus Work Location: Hybrid remote in Thane, Maharashtra

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2.0 years

0 Lacs

Delhi

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Job requisition ID :: 83600 Date: Jun 12, 2025 Location: Delhi Designation: Consultant Entity: Your potential, unleashed. India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. The team Deloitte helps organizations prevent cyberattacks and protect valuable assets. We believe in being secure, vigilant, and resilient—not only by looking at how to prevent and respond to attacks, but at how to manage cyber risk in a way that allows you to unleash new opportunities. Embed cyber risk at the start of strategy development for more effective management of information and technology risks Your work profile. As an Consultant /Assistant Manager / Deputy Manager in our Cyber Team, you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: - Key Responsibilities: Total 2+years of experience in Cyber security VAPT- Web Application Security Pentesting, Mobile Application Testing, Infra Testing, Source Code Review, Cloud Configuration Review Certification - OSCP, CRTP, CEH, EJPT Understanding of basic business and information technology management processes. Good knowledge of TCP/ IP and Networks including Firewall, IDS/IPS, Routers, Switches, and network architecture. Experience of Web Application Security Testing, Infrastructure VAPT, API testing. Experience on Mobile Security Pen-Testing (iOS and Android). Experience in conducting config reviews of Windows, Linux, UNIX, Solaris, Databases, etc. Experience with Vulnerability Management tools: Kali Linux, Acunetix, AppScan, Nexpose, Qualys Guard, Nessus, Nmap, Metasploit, Fortify etc. Experience in basic scripting such as: Shell, Python, PERL, etc. Basic knowledge of Technologies such as: IPSEC, SSL, SSH, VPN, Ethernet Token Ring, WAP, SMTP, FTP, Frame Relay, WAN, ATM, FDDI, DSL, ISDN, HP Openview, Sun NetManage, Cisco Works, Radius, Big Brother, F5 Desired qualifications B.Tech/M.Tech Candidates must possess security certification of CEH, LPT, OSCP. Good to have security certification for GPEN, CREST How you’ll grow Connect for impact Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report. Empower to lead You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership. Inclusion for all At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters. Drive your career At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte. Everyone’s welcome… entrust your happiness to us Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you. Interview tips We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you’re applying to. Check out recruiting tips from Deloitte professionals. *Caution against fraudulent job offers*: We would like to advise career aspirants to exercise caution against fraudulent job offers or unscrupulous practices. At Deloitte, ethics and integrity are fundamental and not negotiable. We do not charge any fee or seek any deposits, advance, or money from any career aspirant in relation to our recruitment process. We have not authorized any party or person to collect any money from career aspirants in any form whatsoever for promises of getting jobs in Deloitte or for being considered against roles in Deloitte. We follow a professional recruitment process, provide a fair opportunity to eligible applicants and consider candidates only on merit. No one other than an authorized official of Deloitte is permitted to offer or confirm any job offer from Deloitte. We advise career aspirants to exercise caution. In this regard, you may refer to a more detailed advisory given on our website at: https://www2.deloitte.com/in/en/careers/advisory-for-career-aspirants.html?icid=wn_

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1.0 years

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Pune, Maharashtra, India

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We're looking for a Product Support Specialist This role is Office Based, Pune Office Product Support Specialist The Product Support Specialist is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Specialist works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve complex application software related questions and troubleshoot issues encountered in applications. This position requires a hands-on individual, who can passionately and patiently educate our clients on, how our product is designed to work, and excels in problem solving skills, has eagerness to learn and brings customer centric mindset. In this role you will… Provide day to day functional and technical software application support in a 24x7 environment to our clients including functionality testing and troubleshooting as needed. Ensure proper, timely, and ongoing follow-up on assigned cases to ensure service level agreements (SLA) are met and client satisfaction is high (CSAT). Time-bound and superior customer communication over CRM (salesforce), phone and email to prevent case staleness/ageing and preventing backlog. Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time bound resolution in line with customer expectations. Where necessary, time bound engagement of next level support with proper triage and case documentation. Attain and maintain product certification on Cornerstone products in adherence with Cornerstone’s Product Certification. Program achieving deep understanding and expertise over Cornerstone applications. Active engagement with Knowledge base and forums utilizing help channels/resources. Consistently deliver aligning with set goals and beyond. Collaborate with team members from all around the world. Consideration of privacy and security obligation. You've Got What It Takes If You Have… Bachelor’s degree in computer science or equivalent with 1-3 years of customer facing application support experience (Preferably SaaS environment). Hands-on experience working on and debugging issues with access management, Single-Sign-On, etc. Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc. Highly organized with understanding of processes, SLA's and tools used in product support ecosystem. Superior written and verbal communication skills. Customer centric mindset, with passion for helping customers and providing excellent customer service. Positive Attitude with ability to thinking out of the box. Patient, Organized, Composed and Good Listener, thoughtfully responding to any situation. Strong analytical and problem-solving skills. Strong team player promoting and influencing positive team spirit towards inclusive success. The role requires working in 24x7 environment (mostly US shifts). Our Culture Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today. Who We Are Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today. Check us out on LinkedIn , Comparably , Glassdoor , and Facebook ! Show more Show less

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5.0 years

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Greater Kolkata Area

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Contract Duration: 6 months Location: Pan India Experience Required: 5+ Years 🔧 Key Responsibilities Work hands-on with EDI HQ middleware tool to support integration and automation workflows. Collaborate with clients to gather and understand integration requirements, and translate them into scalable EDI solutions. Develop and maintain EDI mappings, configurations, and documentation. Onboard and support new trading partners (vendors, suppliers, carriers, marketplaces) and manage EDI certification processes. Monitor system alerts/logs for EDI transaction issues and troubleshoot as needed. Maintain compliance with partner specifications and standards, including protocols such as AS2, SFTP, FTP. Document technical processes, partner specs, and mapping standards thoroughly. ✅ Required Skills 5+ years of hands-on experience with EDI HQ middleware tool. Proven expertise in onboarding and supporting EDI trading partners. Strong knowledge of EDI protocols: AS2, SFTP, FTP. Excellent problem-solving and communication skills. Show more Show less

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5.0 years

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Greater Kolkata Area

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Contract Duration: 6 months Location: Pan India Experience Required: 5+ Years 🔧 Key Responsibilities Work hands-on with EDI HQ middleware tool to support integration and automation workflows. Collaborate with clients to gather and understand integration requirements, and translate them into scalable EDI solutions. Develop and maintain EDI mappings, configurations, and documentation. Onboard and support new trading partners (vendors, suppliers, carriers, marketplaces) and manage EDI certification processes. Monitor system alerts/logs for EDI transaction issues and troubleshoot as needed. Maintain compliance with partner specifications and standards, including protocols such as AS2, SFTP, FTP. Document technical processes, partner specs, and mapping standards thoroughly. ✅ Required Skills 5+ years of hands-on experience with EDI HQ middleware tool. Proven expertise in onboarding and supporting EDI trading partners. Strong knowledge of EDI protocols: AS2, SFTP, FTP. Excellent problem-solving and communication skills. Show more Show less

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5.0 years

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Greater Kolkata Area

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Contract Duration: 6 months Location: Pan India Experience Required: 5+ Years 🔧 Key Responsibilities Work hands-on with EDI HQ middleware tool to support integration and automation workflows. Collaborate with clients to gather and understand integration requirements, and translate them into scalable EDI solutions. Develop and maintain EDI mappings, configurations, and documentation. Onboard and support new trading partners (vendors, suppliers, carriers, marketplaces) and manage EDI certification processes. Monitor system alerts/logs for EDI transaction issues and troubleshoot as needed. Maintain compliance with partner specifications and standards, including protocols such as AS2, SFTP, FTP. Document technical processes, partner specs, and mapping standards thoroughly. ✅ Required Skills 5+ years of hands-on experience with EDI HQ middleware tool. Proven expertise in onboarding and supporting EDI trading partners. Strong knowledge of EDI protocols: AS2, SFTP, FTP. Excellent problem-solving and communication skills. Show more Show less

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