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Project Manager- Customer Experience Design Lab - Mumbai Yes Bank

7.0 - 10.0 years

5 - 10 Lacs

mumbai

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The position will be responsible to identify process and system improvement opportunities within the customer service domain and execute improvement actions with a view to improve service metrics. This will be done though a well-defined and structured project management architecture. The incumbent will deliver optimum solutions related to customer service with a view to deliver superior customer experience. Execution: Ensure alignment with business goals and regulatory requirements while delivering measurable outcomes. • Collaboration: Partner with business units, operations, and technology teams to ensure seamless execution and change management. Customer Journey Reengineering: Support the ...

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