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2 - 3 years

5 - 7 Lacs

Mumbai, Thane

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Functional Area: Operations Role: Team Leader Operations Salary: 6-7 LPA Employment Type: Full Time, Permanent Job Description: Collections team leader provides day-to-day work to the group, conducts workload studies, plans activities, sets direction, and provides supervision to and evaluation of direct reports. Responsibilities Ongoing review of team productivity • Ensuring team goals are aligned to business strategy and goals • Timely closure of EMS Publishing reports, Pending Report, Productivity Report, Roster, Out of TAT cases, allocation reports, providing required data as & when required • Lead a high performing team through ongoing change management to maximize business performance • Manage Collections Long-Range Forecast, Scheduling, Shift-Bidding & Recruitment planning Be the point of contact for business analysis, recommendation and workforce consultation for forecasting, resource planning efficiency and effectiveness of inbound & outbound Full Time Employee (FTE) management • Partner with National team, enabling Collections to execute strategies by ensuring the appropriate planning of inbound & outbound resources facilitating first class, highly effective Client experience • Lead, develop and maintain department function goals/objectives and process knowledge for the National team • Provide a clear line of sight for the Agent/Client experience, while mitigating operational, financial and reputational risk Required Skills • A minimum of two years call center/ collections management experience strongly preferred. Take responsibility to achieve global service targets through proactive management of a multi-site, multi-skilled and one-Inbound & Outbound Call environments. • Identify business trends and key performance indicators, innovative opportunities to enhance client experience and business/process efficiency and effectiveness. • Develop strong working relationships with National team. Qualifications & Experience: HSC/ Graduate Interested candidates can apply on the details given below: Contact: 7758825565 Email: jinal@careerguideline.net

Posted 2 months ago

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5 - 7 years

5 - 8 Lacs

Mumbai

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Role Description The Business Management Associate provides professional, timely advice and guidance to managers and their teams in assigned Divisions/Business Units, on specific functional subject areas and consistent with the Banks strategy, ensuring adherence to Bank policy and relevant legal/regulatory frameworks. They collaborate with colleagues within their function, and more broadly, to implement appropriate policies and processes, in line with Bank and Divisional strategy. The Business Management Associate delivers appropriate products and solutions to meet the needs of their assigned Division/Business Unit, and promotes and supports implementation of cross-divisional initiatives. Typically, they provide coverage for a team within a Division or region, and have responsibility for advising on their areas of expertise. Your key responsibilities Cost Management Flash, forecast and planning processes, including relevant explains and analysis, interacting with the business/COO as necessary. Assist with the Cost and FTE movements which will help the COO and Management team to achieve financial targets and maintain a sharp cost discipline. Cost Deep dives and providing Commentaries on ExCo / Monthly Review Meetings. Conduct various ad hoc analysis and address issues that are complementary to the regular planning and forecasting processes. Monthly Cost and FTE Forecast uploads in the system after finalizing with the COO. Other COO/Performance management tasks as necessary FTE Management FTE/Headcount Management, including maintenance of hiring pipeline, Workday related activities (raising requests, positions approvals, movements tracking, liaising with central team on approvals) Regular tracking of permanent hires, Externals and providing inputs to Central team Your skills and experience Academic qualifications in Business, Finance or related field Prior relevant work experience of minimum 5-7 years Experience in Accountancy or Management Consulting Aptitude for analytical tasks and ability to pull out the key messages Ability to constructively challenge senior colleagues Very Good Excel working knowledge Strong communication skills with excellent English, both orally and written Good knowledge of the financial sector

Posted 3 months ago

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6 - 10 years

8 - 12 Lacs

Mumbai

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Job Title: FTE Management, Associate Role Description Deutsche Banks Corporate Bank (CB) isa market leader inCash Management,Trade Finance & Lending,Securities Services and Trust & Agency Services. Focusing on the treasurers and finance departments ofCorporate and commercial clients and financial institutionacross the globe, our universal expertise and global network allows us to offer truly integrated and effective solutions. Corporate Bank Central The Corporate Bank Central team comprises of the Business Management, Divisional Control Office, KYC, Vendor Management & other central functions. The scope of the Business Management activities will typically be diverse and may include strategic business planning, financial control and reporting tasks, control function liaison, headcount management and compensation matters, IT and Ops service management and enhancement, co-ordination of business case approval and project sponsorship. Your key responsibilities Provide strategic & analytical support in managing FTE measures Support FTE/Headcount Management which would include FTE administration and other people processes including FTE forecasting & Planning, Year end Compensation & Promotion processes. Ability to work with management information, mass data and experience of coordinating with multiple stakeholders; especially senior stakeholder management. Performing timely closure of controls & governance related to FTE in various HR systems Additionally, the role requires taking up wider responsibilities on number of topics within CB and as per management priorities. Other Ad-hocs/Business Insights tasks as necessary Your skills and experience 6+ years of exposure in Financial Planning & Analysis especially in FTE management Post-graduate in Finance/ CA/ CPA Strong analytical skills & ability to convert complex data sets / information / analysis into high quality management material, i.e., top quality power point presentations, analytics dashboards and excel reports. Excellent Microsoft Office skills including advanced Excel and Powerpoint Knowledge of Tableau or Power apps for analytics & presentation Excellent interpersonal, and communication skills (verbal and written). German language skills helpful but not mandatory Self-starter and self-motivated to work independently and manage the book of work and ensure clear transparency on progress with clear timely communication of issues.

Posted 3 months ago

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2 - 6 years

9 - 13 Lacs

Mumbai

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Your key responsibilities (not limited to) Essential Job Functions: Preparation of Business Performance (including Revenue Cost & FTE) forecast documents for Forecast calls: Coordination, review financials, comments & uploads. Also perform Business performance Deep dives Analysis. Support Cost & FTE Management, which includes maintenance of hiring pipeline & other FTE housekeeping activities. Support various planning rounds incl. adjustments of planning scenarios, alignment with global planning team. Upload planning figures in the system, maintenance of planning figures during the year (adjustments). Monthly Revenue, cost and FTE forecast loads in the system, preparing commentary for explaining MoM variations. Revenue, FTE & Cost Deep dives and providing Commentaries on ExCo / Monthly Review Meetings. Support / run specific Performance Management related projects (e.g. cost driver analysis, new KPI steering approach, scenario analysis, etc.) Project can be with specific focus or could have global background. Your skills and experience Post graduate in Finance/ CA/ CPA 6+ years of exposure in Financial Planning & Analysis especially in FTE & Cost management Aptitude for analytical tasks and ability to pull out the key messages. Intermediate to advance knowledge of MS Excel and MS Powerpoint. Experience in data analytics will be a distinct advantage Ability to constructively challenge senior colleagues. Strong communication skills with excellent English, both orally and written Good knowledge of the financial sector Ability to effectively manage conflicting demands Attention to detail, self motivated and solution driven Team player who is eager to learn How we'll support you : Training and development to help you excel in your career. Flexible working to assist you balance your personal priorities. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.

Posted 3 months ago

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