FTC - Associate - RETIREMENTS - GPS DELIVERY - SIPP BENEFITS

Key Responsibilities

• Complete allocated work accurately and within agreed service level agreements
• Support workload allocation to help the team meet productivity and quality targets
• Update member records in line with documented procedures and supervisory guidance
• Issue routine member correspondence using approved templates, ensuring legal and compliance requirements are met
• Adhere to defined quality, productivity, and operational control standards
• Liaise with internal teams to ensure timely completion of priority items
• Manage shared mailboxes, escalation logs, and operational queries
• Identify and raise process improvement and customer experience enhancement ideas
• Maintain strict confidentiality when handling sensitive client information
• Handle additional administrative and process-related tasks proactively
• Escalate potential issues promptly and keep Team Leads or Assistant Managers informed