FSR

Company Description

Threye Interactive, established in 2012, specialises in developing mobile games and AR/VR training and simulation software for prestigious clients such as the Indian Air Force. Operating from Delhi, India, Threye comprises a talented, multidisciplinary team dedicated to delivering award-winning products. Recognised as a Google Indie Games Accelerator alumnus from Singapore, the studio has won several accolades, including Studio Game of the Year at the India Game Developers Conference. Threye is proud of its achievements, including ranking first and second in the trending games category, an unparalleled feat for an Indian game development studio.

Role Description

This is a full-time, on-site role based in Delhi and Gwalior, India, for a Forward Support Representative (FSR) at Threye Interactive. As an FSR, you will oversee the coordination and execution of on-site technical support, acting as the primary point of contact between the client and the development team. Responsibilities include providing initial system setup and support, troubleshooting software or hardware issues, creating training materials, and ensuring that all projects are completed to the highest levels of quality and efficiency.

Qualifications

• Technical proficiency in troubleshooting hardware and software systems, with knowledge of AR/VR technologies being a plus
• Strong communication and customer service skills, with an ability to liaise effectively between clients and development teams
• Experience in project coordination, delivering technical training or creating user manuals
• Ability to work collaboratively in a team environment, while managing responsibilities independently when needed
• Adaptability to fast-paced work environments and on-site client interactions
• Bachelor's degree in Engineering, Computer Science, or a related field (preferred but not mandatory)
• Prior experience in AR/VR projects or the gaming and simulation domain is a strong advantage