57 Fsmo Jobs - Page 2

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : Servicenow Tools Administration Minimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow Human Resource Service Management (HR) solutions. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Design and develop ServiceNow HR applications based on business requirements. Collaborate with stakeholders to gather and analyze requirements. Create technical design documents and implement solutions. Perform unit testing and support system integration testing. Troubleshoot and resolve issues related to ServiceNow HR applications. Stay updated with the latest ServiceNow features and functionalities. Assist in training and mentoring junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow Human Resource Service Management (HR), ServiceNow Tools Administration. Strong understanding of ServiceNow HR modules and functionalities. Experience in designing and implementing ServiceNow HR solutions. Knowledge of HR processes and best practices. Experience in ServiceNow HR integrations with other systems. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow Human Resource Service Management (HR). This position is based at our Mumbai office. An Engineering degree with ServiceNow Certification is required. Qualification Engineering with ServiceNow Certification

HIRING FOR TECHNICAL SUPPORT **FRESHERS** LOCATION: - Gurgaon Package upto4.5LPA 5 days working US Process *iMMEDIATE JOINERS* For more details:- 9205018536(prabhsimer) prabhsimer.imaginators@gmail.com

Need Freshers/ Experienced Grad/ UGs Salary up to 4lpa - 8.4lpa (Based on last salary 25-30% hike) Location- Gurgaon/ Pune/ Bengaluru 18 months service agreement Excellent comms & written skills Call for more details at:- HR Deepa- 9311447526 Required Candidate profile Need strong knowledge & experience in Active Directory, DNS, DHCP, O365 & it's products, FSMO, Group policy, etc.

Hiring for Technical role - Microsoft Process • Location- Gurgaon • Salary upto 8.4 LPA • 18 months service agreement • Immediate joiners preferred • Work from Office - 24/7 Shifts Whatsapp Radhika on 9891663444 for more information Required Candidate profile Good communication skills with knowledge in technical support Whatsapp Radhika on 9891663444 for more information Perks and benefits Certification from the company and Both side cabs

Job Area: Engineering Group, Engineering Group > Hardware Engineering General Summary: About The Role As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Hardware Engineer, you will plan, design, optimize, verify, and test electronic systems, bring-up yield, circuits, mechanical systems, Digital/Analog/RF/optical systems, equipment and packaging, test systems, FPGA, and/or DSP systems that launch cutting-edge, world class products. Qualcomm Hardware Engineers collaborate with cross-functional teams to develop solutions and meet performance requirements. Minimum Qualifications: Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 2+ years of Hardware Engineering or related work experience. OR Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 1+ year of Hardware Engineering or related work experience. OR PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field. This position involves System Verilog real number modeling and functional verification of blocks involved in WAN, GPS radios for 5G products. Roles and responsibilities include: Understanding device functionality, building verification plan, functional Modeling of analog blocks in System Verilog, running and debugging testcases on a large mixed-signal SOC on RTL and Gate Level Netlists. Setting up and running AMS testbenches for RFIC modules. Working with SPICE/Spectre simulators and digital simulators (co-simulation). Analysis and debug Analog circuits. UVM/SV based Testbench creation, verification, creating self-checking tests, regression, debug, coverage analysis, bug tracking Scripting using PERL/Python/Shell to automate day to day verification tasks Working with Analog and Digital design environments like Cadence ncsim, simvision, virtuoso. Working in a fast paced environment with Analog, Digital design/DV, DFT engineers to ensure complete SoC verification Post silicon bringup support Minimum Qualifications Bachelor's degree in Electrical Engineering or Computer Engineering or related field, Masters preferred 2+ years ASIC design, verification, or related work experience Preferred Skills Experience in the following skills: Electrical circuit analysis Verilog, SystemVerilog, UVM Perl or Python Phaselock loops, ADCs, DACs, and serial programming interfaces Writing behavioral models of analog blocks including event driven simulator

Requirements Preferred Certified MCSE / Azure Cloud or Higher Looking for immediate joiners Good Communication skills Minimum 2 years Proven hands-on experiences as Server engineer in an enterprise server infrastructure Technical knowledge in Windows Server OS, Active Directory, DNS, DHCP, Backup Software (Veeam), SFTP, OS & Application Patching preferred knowledge in Virtualization (Nutanix), NAS storage and Azure Cloud technologies Good Vendor, Peer Management skills University Degree Responsibilities : Monitor Server and Storage performance based on Utilization and Availability using Monitoring tool Act upon pre-configured threshold breach with respect to Utilization and Availability of server components and remediate Ensure 100% Server uptime for end users Execute periodic Maintained activity to minimize Server downtime Execute planned changes to server infrastructure to enhance server performance / security posture through Change Management process Adhere to 1 Incident Management process Maintain Server Infra Inventory and configuration as per standards Provide Level-1 support and troubleshooting to resolve issues Server Device Asset Management (Asset Inventory, Support Contract, Vendor Escalation Matrix) Monitor performance and ensure system availability and reliability Monitor system resource utilization, trending, and capacity planning Configure and install various Server devices and services (e.g., Windows OS, IIS, SQL Database, Backup Software, NAS Storage, Nutanix, etc) Perform server maintenance and system upgrades including service packs, patches, hot fixes and Preform Configuration backups of Critical applications devices Execute server DR testing and per defined DR Policy Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the server infrastructure Liaise with vendors and other IT personnel for problem resolutions Ensure Scheduled reports are generated from Monitoring tool and reviewed along with the IT Team

G/Ug with min 1 year Tech exp can apply Salary Upto 8 LPA (55-60K) Location- Pune and Gurgaon (WFO/24*7 SHIFTS/5 DAYS) need excellent comms skills and tech knowledge drop cv's at- 9643729401 Shubham (Only whatsapp) Note- Need instant Joiners only.

Preferred candidate profile 1. Full Time Education in B.Sc / BE & B.Tech / BCA. 2. Candidate should be stable in his career and education. 3. CTC - Experience * 1.5 /2.5 (depends on interview) 4. Windows Admin with active directory, GPO, VAPT, Patching. 5. Notice Period - Immediate to 30 days joiner. Role & responsibilities 1. Manage Operating on Windows standard operations (patching, Security Request) and changes. 2. provide tech support to other Level 2 team members 3. Coordonate support activities with external support, On-Site Support team, and Safran internal support team 4. Be primary contact for all incident. Analyze, diagnose, propose and implement technical solution to restore the service 5. Participate to application project 6. Perform problem management, root cause analysis and record solutions in the knowledge base. Level 2 knowledge in Windows OS domain: Technologies Operating Systems WINDOWS : • MS Windows Server : Windows Servers 2012 to 2022 administration with related tools (AD, GPO, WSUS, Power Shell, etc) ITSM Processus : Incident Mngt, Problme Mngt, Change Mngt, Change Catalog, CMDB Interested candidate visit Face to face in our office, Please refer below address details:- Safran Digit Office Mumbai - 2nd Floor, Leela Galleria, Andheri-Kurla Road, Andheri East, Airport Road Metro station Mumbai 400059 Interview Date - 5th April-2025 & 7, 8, 9 april 2025 Interview Time - 10am to 5pm

Your key responsibilities Engage and contribute to the Identity & Access Management projects Provide Level 3 and Level 4 support for the system within agreed service levels. Ability to work independently, adapt quickly, and maintain a positive attitude. At least 3-6 years of Active Directory / Azure Active Directory (Entra) experience Have experience in maintaining & administering Active Directory Knowledge of Bulk updates using scripts Managing backup/restore of AD database. Must have good experience in handling escalated issue and providing RCA. Experienced in AD server migration, deployment, and DC promotion. Knowledge on AD migrations from one domain to another domain will be an added advantage. Good verbal & written communication, technical document writing Awareness of security standards such as NIST and CIS Must have knowledge on AD Core Servers handling through command lines. Must have hands-on experience on managing Azure AD connect server synchronization. Experience on handling synchronization issues on Azure AD Connect and troubleshoot. Preparing Operational Manual, Procedure Documents & Design Documents Understands concepts of Authentication, Authorization, Provisioning, Identity and Access Management Good knowledge of basic security concepts and certificate management Understanding of Authentication, Authorization, MFA, SSO, Federation, and Directory Services concepts Supporting Single Sign-On (SSO) infrastructure, analysing issue related to SSO and Multi-Factor Authentication (MFA) Strong knowledge about OAuth, OpenID and SAML concepts, Proficient in Azure Active Directory B2C & B2B connections Technical knowledge of Active Directory and experience with user and computer account administration Understanding of Active Directory Forest, domain, trust, permissions, access control lists and related concepts Knowledge and experience of AD concepts like FSMO roles, DNS, DHCP and Group Policies, AD SIEM and log events, AD Sites, GPO, Build it groups, Policies, Directory Sync Hands on experience on end-to-end Identity and Access Management Tools such as Active Directory, Azure AD Operations. Should be flexible to work on new technology on IAM domain. Worked in capacity of techno-functional role of Identity and Access Management Implementation Worked in client facing role. Good understanding of Identity Access Management solutions Hands-on experience or good knowledge on Active directory domain migrations will be an added advantage. Need to be thorough in their respective tool with hands-on experience involving configuration, implementation & customization. Prior experience working in remote teams on global scale. Implement and manage the effectiveness of Incident, Service Request, Change and Problem management processes for the service area. Ability to perform Root Cause Analysis and suggest solutions to avoid errors. Resolve technical issues through debugging, research, and investigation. Strong communication skills, both verbal and written Perform systems analysis and tuning to ensure optimal infrastructure response.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : Servicenow Tools Administration Minimum 3 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As a ServiceNow HR Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow HR Service Management module and collaborating with cross-functional teams to ensure successful implementation and migration to the cloud platform. Roles & Responsibilities: Assist in defining requirements and designing applications to meet business process and application requirements using ServiceNow HR Service Management module. Collaborate with cross-functional teams to ensure successful implementation and migration to the cloud platform. Develop and maintain technical documentation related to the ServiceNow HR Service Management module. Provide technical support and troubleshooting for ServiceNow HR Service Management module issues. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow HR Service Management module. Good To Have Skills:Experience in Servicenow Tools Administration. Experience in cloud migration and implementation. Strong understanding of ITIL processes and Service Management best practices. Experience in developing and maintaining technical documentation. Excellent problem-solving and troubleshooting skills. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow HR Service Management module. This position is based at our Kolkata office. Qualifications Engineering with ServiceNow Certification

Role & responsibilities Role : Technical Lead Experience :- 5+ years Job Location :- Hyderabad Primary Secondary location - Bangalore and Pune Note: - Only Night Shifts. Shift Time :- 5.30 PM to 3.30 AM and 9.30 PM to 6.30 AM. Preferred candidate profile Job Description Standard for all Tracks The ideal candidate for the Support Engineer role should have over 9 years of experience in Windows Active Directory, including customer-facing or customer support roles. They should possess good communication skills and be flexible to work in shifts, following the US holiday calendar, with the majority of work time being in the EST time zone. Soft skills are essential, including leadership to handle technically challenging and politically sensitive customer situations. The candidate should have strong communication skills, with excellent spoken and written English, and the ability to gather information quickly, explain customer responsibilities, communicate next steps and status, and inspire confidence. The successful Support Engineer should have the drive and intellectual horsepower to resolve difficult customer issues, providing support through telephone, email, and chat services. Demonstrable troubleshooting skills and the ability to collaborate with cross-teams are also required. Team Handling Experience must Active Directory: Domain Controller promotion and restore. Group Policy , design, management and troubleshooting. AD Replication, Site, Sitelinks, and Bridgehead Servers Active Directory Authentication, Kerberos and NTLM Active Directory Domain Trust, Trust Types Account Lockout , event ID validation and troubleshooting. User Profile, Types of Profiles, and troubleshooting Windows Time, configuration, and troubleshooting Public key infrastructure (PKI), CA hierarchy, Configuration, design, and troubleshooting Active Directory Performance, DC high memory, CPU and crash troubleshooting DNS Server management including DNS zone migration, design, and configuration •DHCP Server management and IP address management FSMO Roles functionality of them. Difference between GPupdate gpupdate /force Sysvol folder how is it replicated. Group policy operational logs, gpsvc logs. AD replication, bridgehead server, intersite and intra site replication. Authentication in AD(Kerberos 3 phase ticketing, NTLM) delegation in Kerberos and types.

HIRING FOR INTERNATIONAL BPO TECHNICAL SUPPORT/ BANKING CUSTOMER SUPPORT UG/GRAD WITH 1 YEAR EXPERIENCE EXCELLENT COMMUNICATIONS SALARY UPTO 8.5 LPA IMMEDIATE JOINING WFO CABS + MEALS NOIDA/GURGAON/PUNE LOCATION CONTACT : 9560933740/9711316191

Candidate should have Excellent communication required Candidate Should have good knowledge on | SCCM |AD | DNS | DHCP | Security| Good Exp on Windows Server, AD, DHCP, DNS Immediate Joiners Ready to work from office April Joinings only Required Candidate profile Call or Whats app 9873356699

Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements. You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technology Leads and Project Managers. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:Technology->EUC-AppVirtualization->Citrix XenApp,Technology->EUC-Patching_and_Distribution->SCCM,Technology->Infrastructure-Server Administration->Active Directory,Technology->Open System->Shell scripting,Technology->Server-OperatingSystemAdministration->Windows Server Admin Preferred Skills: Technology->Open System->Shell scripting Technology->Infrastructure-Server Administration->Active Directory Technology->EUC-AppVirtualization->Citrix XenApp Technology->EUC-Patching_and_Distribution->SCCM Technology->Server-OperatingSystemAdministration->Windows Server Admin->Windows Additional Responsibilities: Knowledge of design principles and fundamentals of architecture Understanding of performance engineering Knowledge of quality processes and estimation techniques Basic understanding of project domain Ability to translate functional / nonfunctional requirements to systems requirements Ability to design and code complex programs Ability to write test cases and scenarios based on the specifications Good understanding of SDLC and agile methodologies Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Educational Requirements Master Of Engineering,Bachelor Of Science,Bachelor of Engineering,BTech Service Line Cloud & Infrastructure Services * Location of posting is subject to business requirements

We are seeking a highly skilled and motivated to join our dynamic team. The ideal candidate will be responsible for advanced management and troubleshooting of Active Directory infrastructure, including complex domain configurations, security policies, replication management, disaster recovery planning, compliance oversight, and often acting as a subject matter expert for critical issues, requiring a deep understanding of Active Directory functionalities and best practices. You will need to visit the domestic client's offices / data centers on a daily basis or on an as-needed basis as part of this role. Responsibilities: As an Active Directory Admin, you will be placed at customer location. You will serve complex Active Directory forests, domain and Organizational Units. You’ll collaborate with client internal stakeholders and partners to understand the business problem and requirements, constraints of the system and concerns of the various Ready to work on 24/7 shifts to support client requirement. Required education Bachelor's Degree Required technical and professional expertise QualificationGraduation/Engineering in Computer or Electronics Total 7-8 years of experience with at least 6+ years of hands-on experience in AD domain. Minimum Exp5+ years of hands-on experience in storage administration. Experience in managing the multi domain forest AD environment. Handling BAU Activities. Experience with Group policy creation, troubleshooting and management Provide problem solving leadership based on experience with the technology Expertise in analyzing critical production service environments. Experience with Windows systems installation, configuration, maintenance, and troubleshooting, including Windows Server 2008/2012/2016/2022. Strong understanding of installing configuring, troubleshoot Microsoft Windows OS technology. Hands - on experience in AD Forest with multi - child domains architecture. Domain trusts, Site and Subnet Management, AD DC Promotion and demotion, AD Replication, DNS and DHCP Management , Site and Subnet Management, Domain trust, Sites and Subnets. AD Federation Service, ADCS Service and Gateway Servers. Azure AD Connect and MDM Intune. Group Policy and Organizational Units . Act as a member of the Windows Active Directory Domain Administrator Support Team in providing timely and efficient support to assigned operations. Interforest and Intraforest AD object migration Experience with Group policy creation, troubleshooting and management. Assist in management and supporting. Internal and external AD servers. Internal and external DNS servers. Managing Enterprise Certificate Management Solution. Experience with Microsoft PKI/ ADCS. Understanding and conceptual knowledge of PKI. Microsoft Patch & Service Pack Deployment thru WSUS. Candidate should be able to create automation using PowerShell. Experience on monitoring and replication of Active directory Schema between Primary & DR site. Should have knowledge in resolving alerts indicating the following services are not running FRS, Net Logon, KDC, W32Time, ISMSERV. Experience in Maintaining & Monitoring FSMO roles . Create/Delete/Edit GP . Add/Remove AD objects . Managing Access Rights .Access SPOC for all IT related issues including Business Applications, Network Applications, Desktop and Mobile Applications Applying OS Patches and Updates . Logging case with Vendor & Coordination . Incident, Service Request, Change Request , Problem Management Preferred technical and professional experience Proven experience as an Active Directory . Hands-on experience with software development and system administration Understanding of strategic IT solutions Familiarity with various operating systems (e.g. Windows, UNIX) and databases (e.g. Oracle, SQL etc) Experience in project management and service-oriented architecture Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date technical knowledge by attending educational workshops, reviewing publications.

Job_Description":" We are seeking an experienced ADAdministratorto join our team. The ideal candidate will have strong technical skills and experience in managing and supporting ADServers, Group Policy,Hardening, patching JOB RESPONSIBILITIES 1)Creation and management of directory infrastructure Includes FSMO roles, trusts, Kerberos KDCs, replication topology, etc. 2)Creation of all top-level OU hierarchies with LBL standard sub-OUs, groups, and appropriate security permissions. This includes adding the OU Admins to the Add Computers group, Group Policy Creator Owners group, and OU Admins mail list. It also includes setting appropriate permissions on the created objects and linking of default GPOs. 3)Monitoring and reporting associated with the reliability and security of the domaina. AD daily health checkup Day-to-day management of the domain controllers. Monitoring connectivity, synchronization, replication, net logon, time services, FSMO roles, schema, NTDS database partitions, DNS settings, SRV records, and trust relationships. Review DC event and security logs and take corrective action. Backups and restores on domain controllers 4) PowerShellScripting knowledge 5)AD replication troubleshooting skill 6) AD migration from lower version to higher version. 7) GPO Management 8) Domain Controller Hardening with as CIS benchmark policy. 9) Member server and endpoints Hardening knowledge as well troubleshooting skill. 10) DNS -Zones and DHCP scope management. 11) RODC Knowledge 12) Knowledge on AD housekeeping. Technical Skills/Knowledge Requirement 1)AD promotion and migration (Must) 2)Group Policy Management(Must) 3)Baseline hardening (Must) 4)AD replication troubleshooting skill(Must) 5)PowerShell Scripting knowledge 6)DNS and DHCP troubleshooting and Management(Must) 7)AD housekeeping 8)Certificate Authority Server understanding ","

Roles and Responsibilities Manage and maintain Microsoft Exchange Server environments, including mailboxes, distribution groups, public folders, and contacts. Provide technical support for Microsoft Office 365 services such as Outlook Web App (OWA), Exchange Online, and SharePoint. Troubleshoot issues related to email delivery failures, password resets, and account lockouts on Azure Active Directory. Perform routine maintenance tasks such as backups of critical data and system updates to ensure optimal performance. Desired Candidate Profile 1-6 years of experience in IT administration with a focus on Microsoft Exchange Server Administration or equivalent experience supporting other collaboration platforms like Google Workspace or Zoho Workplace. Strong understanding of Windows Active Directory Administration and FSMO roles. Proficiency in managing large-scale enterprise deployments of Microsoft products including MS Exchange Server & CALs. Call Apoorva 9986600010

Designation: Senior Engineer / Specialist / Senior Specialist Role : SME / Technical Lead Experience :- 4+ years Job Location :- Hyderabad Primary Secondary location - Bangalore Note: - Only Night Shifts. Shift Time :- 5.30 PM to 3.30 AM and 9.30 PM to 6.30 AM. Role & responsibilities :- The ideal candidate for the Support Engineer role should have over 4 years of experience in Windows Active Directory, including customer-facing or customer support roles. They should possess good communication skills and be flexible to work in shifts, following the US holiday calendar, with the majority of work time being in the EST time zone. Soft skills are essential, including leadership to handle technically challenging and politically sensitive customer situations. The candidate should have strong communication skills, with excellent spoken and written English, and the ability to gather information quickly, explain customer responsibilities, communicate next steps and status, and inspire confidence. The successful Support Engineer should have the drive and intellectual horsepower to resolve difficult customer issues, providing support through telephone, email, and chat services. Demonstrable troubleshooting skills and the ability to collaborate with cross-teams are also required The successful Support Engineer should have the drive and intellectual horsepower to resolve difficult customer issues, providing support through telephone, email, and chat services. Demonstrable troubleshooting skills and the ability to collaborate with cross-teams are also required. Team Handling Experience must Preferred candidate profile :- Active Directory: Domain Controller promotion and restore. Group Policy , design, management and troubleshooting. AD Replication, Site, Sitelinks, and Bridgehead Servers Active Directory Authentication, Kerberos and NTLM Active Directory Domain Trust, Trust Types Account Lockout , event ID validation and troubleshooting. User Profile, Types of Profiles, and troubleshooting Windows Time, configuration, and troubleshooting Public key infrastructure (PKI), CA hierarchy, Configuration, design, and troubleshooting Active Directory Performance, DC high memory, CPU and crash troubleshooting DNS Server management including DNS zone migration, design, and configuration •DHCP Server management and IP address management FSMO Roles functionality of them. Difference between GPupdate gpupdate /force Sysvol folder how is it replicated. Group policy operational logs, gpsvc logs. AD replication, bridgehead server, intersite and intra site replication. Authentication in AD(Kerberos 3 phase ticketing, NTLM) delegation in Kerberos and types.

Job Description of Service Desk Analyst Role: TECHNICAL SUPPORT ASSOCIATE Accountability Ability to work in 24*7 environment, this is a must First Point of Contact for users to report Technical issues Record all interactions through call, email or chat in the Ticketing System. Resolve issues under support boundaries and route issues beyond scope to the respective Support Groups. First Line Troubleshooting to be done completely using the available resources and documented before assigning/routing the tickets to the L2 Groups. Ensure reported issues are responded and addressed as per the defined SLA timelines To work towards effective and timely resolution of issues. Document the Learnings and contribute Knowledge Articles Timely Communication of Priority Issues to the respective stakeholders and coordinate until resolution. Document detailed and accurate notes, record them on ITSM tool Technical Skill set Voice Call Handling: excellent knowledge of handing voice calls and multitasking. Email Communication: professional email writing skills. Chat Communication: professional chat writing skills and multitasking. Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts. Exchange: Knowledge on functioning and configuration of Microsoft Exchange client. AD: Knowledge on - Active directory, Proxy, DNS, Group Policy. Network: Knowledge on LAN setup, basic routing and switching, passive networking. Desktop Security: Knowledge on Antivirus deployment and update, patch management, monitoring and reporting. Desktop, Laptop, Handheld devices: Knowledge on build management, OS deployment, common application installation and troubleshooting, Hardware knowledge. Troubleshooting: Remote troubleshooting experience : Desktop, Laptops, Notebook, iPhone, Network printers, etc Printers: Hands on experience on managing printers (Local & Network printers) - Lex Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools. ITIL: Knowledge of ITIL processes and procedures. A+: knowledge of A+ processes and procedures. KM: Knowledge management understanding, review & create new knowledge articles. MS Office: Good / excellent knowledge for support of MS Office and standard software Job Description of Service Desk Analyst Windows & Smartphones: Windows operating system knowledge (e.g. Windows 7, 8.1, 10), Windows smartphone and telecommunication knowledge. COTS (standard SW, standard HW) O365: Understanding of Microsoft Office (e.g. Office 365) Key Performance Indicators (KPIs): Ensure all the User contacts are responded within the defined Turn Around Time All the L1 Incidents are resolved as per the defined Resolutions Timelines Follow-up on individual ticket stacks to ensure that tickets are addressed on a timely basis and ageing is kept at minimum. Ensure Quality Ticket Coding and Classification for all tickets being logged and processed. Taking ownership of calls/emails logged by his/her colleagues in his/her absence. Mentoring and providing floor support to the newly joined associates. Should be proactive in assisting the colleagues, during High Volume Time. Competencies: High Level of Communication Skills and ability to comfortably handle International Customers. Experience in Service Desk/Technical Support and in a Call Taking Role and competent to engage in first line interactions with end users. Flexibility to work in a 24*7 environment is mandatory Knowledge about Incident and Service desk management. Understanding of ITIL concepts Documentation Skills to contribute for Knowledge Articles and Knowledge Sharing Ability to initiate and manage Bridge Calls and coordinate in resolving P1/P2 issues. Qualification: High school, Graduate, Diploma, IT education or comparable IT professional experience Fresher (U1) Experience in years (U1) 1 to 2 years Relevant Experience (U2) 2+years Interested candidates please share your Resumes to careers@glympsehr.com Contact Nimra @6364833817 / 9606553830 / 9606553806 / 9606523804

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Customer Service Management (CSM) Good to have skills : Servicenow Tools Administration Minimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow Customer Service Management (CSM). Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet customer needs. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow Customer Service Management (CSM). Design and develop ServiceNow CSM applications, including configuration, scripting, and integration with other systems. Ensure the quality of the ServiceNow CSM applications by conducting thorough testing and debugging. Provide technical guidance and support to the development team, ensuring adherence to best practices and standards. Stay updated with the latest advancements in ServiceNow CSM and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow Customer Service Management (CSM). Good To Have Skills:Experience in Servicenow Tools Administration. Experience in designing and developing ServiceNow CSM applications, including configuration, scripting, and integration with other systems. Strong understanding of ITIL processes and ServiceNow best practices. Experience in conducting thorough testing and debugging of ServiceNow CSM applications. Excellent communication and collaboration skills, with the ability to work effectively in a team environment. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow Customer Service Management (CSM). The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using ServiceNow CSM. This position is based at our Bengaluru office. Qualifications Engineering with ServiceNow Certification

Manage Active Directory infrastructure users, groups, OUs & GPOs. Monitoring connectivity, synchronization, replication, FSMO roles, schema, NTDS partitions, DNS. Exp in Sites & Services, File services & Quota management. MCSE certified must.

Role & responsibilities Provide professional IT support to customers with a focus on customer service Monitoring IT infrastructure of clients and administration. Drive problem investigations and resolution as required. Troubleshooting Windows server issues and providing RCA. Monitor the network i.e., firewalls, switches, and access points. Analyze network alerts and diagnose network errors. Manage and troubleshoot Physical and Virtual servers. Hyper-V, VMware, Azure, and AWS administration. Problem Management. NAS, SAN Storage administration, and troubleshooting. Plan on upgrades and updates of infrastructure. Resolve all tickets in a timely and professional manner while meeting expectations specified in customer Service Level Agreements (SLA). Preferred candidate profile Strong analytical, problem-solving, project management, and organizational skills. Strong customer service experience, and excellent verbal and written communication skills Hands-on experience with Server and Network Administration and Troubleshooting Advanced knowledge of Server Roles i.e., AD, DNS, DHCP, IIS, File & Print, RDS, etc. Experience in SQL and On-premises Exchange administration and troubleshooting. Hands-on experience working on Hyper-V and VMware. Advanced knowledge of Firewalls, Switching, and Routing. Knowledge of backups and storage i.e., SAN and NAS Perks and benefits Competitive salary and benefits Great work-life balance Comprehensive on-the-job training, best-in-industry communications training, and sponsorship for skill development. Medical insurance coverage worth INR 5 Lakh for employees and their immediate family. Term Life insurance worth INR 20 Lakh Community-based engagement clubs. Subsidized meals and discounted medical check-ups for all the employees. Community Wellness programs for employees' wellbeing. CEOs personalized ‘Life by Design’ program for leading a fulfilling life.

Job Summary Technical Team Leader will be responsible for leading, motivating, and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuring that the team provides a first-class service to ITBDs onshore Clients when dealing with and resolving a variety of managed service inquiries. This is a very customer-focused, hands-on role where the Team Leader will be expected to handle and resolve customer issues as well as undertake the day-to-day management aspects that the post requires. Role & responsibilities Co-ordinate and manage the day-to-day activities of the team by monitoring and managing the distribution of the daily workload evenly across all team members. Motivating, mentoring, and developing a team of 15-20 Engineers (a combination of L1, L2, and L3) to deliver a first-class service. Consult with customers regarding post-sales requirements, and delivery, and will have input into ongoing service reviews. Ensure all Managed Service provisions are delivered on time and following ITBDs Clients expectations and that support is provided accordingly with both internal and external stakeholders. Set clear objectives, evaluate progress against objectives, and instill a performance- oriented culture with a focus on accountability. Conduct monthly one-on- one is with individual team members as well as quarterly reviews. To monitor and record attendance and manage issues as appropriate. Contribute to the ongoing development of the Managed Support function by sharing knowledge, experience, and expertise with other team leaders. Troubleshooting on Wintel, Firewall, and messaging (Office365 and Exchange Servers). Monitoring backups. Troubleshooting networks, virtualization, and Windows servers. To recognize opportunities for improvements to procedures by proactively offering ideas and solutions. Encouraging team input into procedures and practices assisting them in developing their ideas. Provide an escalation level for problem support, management, resolution, and communication as appropriate. Work with the departments Service and Process Improvement analysts to ensure all aspects of the department's business as usual operations can be maintained to meet customers requirements. Work with the Service management function to ensure key SLAs are met for provisioning and support and to ensure progress updates are provided as required where service issues are identified. Ensure activity on projects is regularly monitored to ensure milestones are met. Ensure the Test labs are maintained and supported to agreed standards which will assist team members in continuous learning and development of their technical competencies. Assist the team where required by actively working on customer issues, handling calls, managing tickets and escalations, etc. Preferred candidate profile Proven experience of 8+ years in a combined customer service handling / Managed Services role. Minimum 4 years’ experience working in an MSP environment is a must with a minimum of 2 years as a Team Leader/Tech Lead. Exceptional knowledge of troubleshooting and hands-on in Desktop, Servers, Networking, AD, O365, and VMWare. Good academic background with a degree or equivalent qualification in Information Technology, Business Studies, Computing, or a relevant subject an advantage. Experience in motivating and leading others or deputizing in the team leader’s absence. Experience in providing structured feedback and coaching others. High standard of communication both written and verbal, must have prior experience with servicing and communicating with onshore Clients. Capable of managing own workload with minimal supervision to tight deadlines. Able to prioritize and distribute team workload effectively. High performer who is recognized as a role model in his current role. Able to deal with challenging client and staffing issues in a professional and supportive manner and to see these through to resolution. Keen to offer ideas and solutions to develop the Managed Services function Perks and benefits Competitive salary and benefits. Great work-life balance. Medical insurance coverage is worth INR 5 Lakh for employees and their immediate family. Term Life insurance worth INR 20 Lakh. Community-based engagement clubs. Subsidized meals and discounted medical check-ups for all the employees. Community Wellness programs for employees' wellbeing. CEO’s personalized ‘Life by Design’ program for leading a fulfilling life.

AD Infrastructure implementing managing and monitoring. AD SITES, REPLICATION. AD Migration and Patch management Managing ADCS server. Print Server Management, File Server Management. SCCM Server Management. O365 Administration.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : Servicenow Tools Administration Minimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer with expertise in ServiceNow Governance Risk and Compliance (GRC), you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions using ServiceNow GRC. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow GRC. Design and develop ServiceNow GRC applications, including configuring workflows, business rules, UI pages, and UI actions. Ensure compliance with ServiceNow best practices and standards, including maintaining documentation and conducting code reviews. Provide technical guidance and mentorship to junior team members, including conducting training sessions and knowledge sharing. Professional & Technical Skills: Must To Have Skills:Expertise in ServiceNow Governance Risk and Compliance (GRC). Good To Have Skills:Experience in ServiceNow Tools Administration. Strong understanding of ITIL processes and ServiceNow platform capabilities. Experience in designing and developing ServiceNow GRC applications, including configuring workflows, business rules, UI pages, and UI actions. Experience in conducting code reviews and maintaining documentation. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow GRC. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using ServiceNow GRC. This position is based at our Bengaluru office. Qualifications Engineering with ServiceNow Certification