Key Responsibilities: Zscaler Secure Internet Access: Implement, manage, and support the Zscaler Secure Internet Access platform, products, and features to ensure secure and effective internet access for both internal customers, applications, and cloud-based infrastructure. Firewall Support: Manage and support state-of-the-art NGFW layer 7 firewalls; including policy design/configuration, rule optimization, and troubleshooting. DDoS Protection: Implement and manage DDoS protection solutions with cloud scrubbing technology. Remote Access Technologies: Support and manage advanced remote access technologies to ensure secure connectivity for remote users. Incident Response: Collaborate with the Digital Perimeter Security team to respond to security incidents, ensuring swift and effective resolution. Documentation: Maintain accurate and up-to-date documentation of security products, configurations, policies, and incident response procedures. Collaboration: Work closely with other IT and security teams to ensure seamless operation and integration of security tools and practices. What We're Looking For (Minimum Qualifications): 10+ years of networking experience with included support focus that includes network infrastructure, Data Centre technologies, and Cloud compute. Network troubleshooting skills, including the use of Wireshark and other network tools with a strong focus on reducing MTTR to identify problems. SSL, HTTP/HTTPS troubleshooting via browsers (performance and errors). Knowledge of IPv4/IPv6routing, DNS, load balancing, PAC files, proxies, and other layer 2- 7 concepts. Experience with AAA systems such as LDAP, MS AD, ID tokenization (SAML/OAuth), etc. What Will Make You Stand Out (Preferred Qualifications): 10+ years of cybersecurity experience 2+ years of data loss prevention (DLP) experience. GRE and IPSec tunnel setup and troubleshooting. General firewalls and packet filtering experience and troubleshooting. DDoS support experience. Network or security certifications such as CISSP, PCSAE, PCCSE, CCNP, CCIE, etc. Experience with Zscaler Secure Internet Access platform. Familiarity with cloud security principles, support, and practices.
