2809 Front Office Jobs - Page 7

As the Hotel Operations Manager at our Z Hotels in Bangalore, you will be responsible for managing and overseeing the day-to-day operations to ensure a seamless guest experience. Your primary focus will be on maintaining high service standards, optimizing occupancy rates, revenue, and profitability. You will work closely with sales, marketing, and reservations teams to maximize bookings and coordinate various operational aspects. Your role will extend to overseeing housekeeping, front office, and F&B operations to guarantee efficiency and quality service delivery. Implementation and monitoring of Standard Operating Procedures (SOPs) across all hotels will be crucial for operational excellence. Vendor management, procurement, and cost optimization will also fall under your purview. Leading and training on-ground hotel staff will be essential to ensure top-quality service delivery. Compliance with safety, hygiene, and statutory regulations will be a key responsibility. You will also be required to analyze performance metrics, prepare reports, and present operational updates to the leadership team. Handling escalated guest issues and ensuring high customer satisfaction scores will be part of your role in maintaining the reputation of our hotels. Your dedication to operational excellence and commitment to delivering exceptional guest experiences will be instrumental in the success of our hotels in Bangalore.,

As a Management Trainee at Divine Retreats Wellness Resort located in Arambol, Goa, you will have the opportunity to gain valuable experience and skills in various departments such as Front Office, Customer Relations, Management, Admin, Social Media, Content Creation, and Gardening. The minimum commitment for this position is 6 months, but it can be longer based on mutual agreement. We are looking for individuals who are fluent in both Hindi and English, with no specific prior experience required. Whether you are a fresher or have up to 2 years of experience, you are welcome to apply. Your work responsibilities will be assigned according to your capabilities, and all necessary training will be provided by us. The job timings are 9 hours per day, and accommodation along with food will be taken care of. The stipend for this position will be discussed during the selection process. If you are interested in this opportunity, please email your profile to divineretreatss@gmail.com and be ready to join immediately. We are excited to welcome you to our team and provide you with a fulfilling learning experience at Divine Retreats Wellness Resort in the beautiful beach and tropical location of Arambol, Goa.,

-- Key responsibilities include: Managing the front desk Visitor Greeting and Assistance: Answering phones and emails Administrative Support Record Keeping Attention to Details -- Required Candidate profile -- Strong communication skills Organizational & multitasking abilities Technical proficiency, & problem-solving skills Professional etiquette to create a positive first impression --

Call @7719734372 •Greet clients and visitors, ensuring professional and courteous interaction. •Manage calls, emails, and appointments efficiently. •Provide administrative support to the office team. •Maintain a welcoming atmosphere at office.

We are seeking a professional, and efficient Front Office Executive to manage our front desk operations. The ideal candidate will be the first point of contact for visitors and employees, ensuring a welcoming and organized front office experience. Role & responsibilities Direct visitors to the appropriate person or department Answer, screen, and forward incoming phone calls Maintain a tidy and presentable reception area Handle incoming and outgoing correspondence (emails, packages, couriers) Schedule appointments and maintain calendars Assist in administrative tasks such as data entry, filing, and record keeping Coordinate with internal departments for smooth office operations Manage office supplies and inventory for the front desk Handle basic queries and provide accurate information to clients and guests Good verbal and written communication skills Preferred candidate profile Freshers can also Apply 15years of education is must (Bachelors degree or 12+ 3yrs diploma) Flexible with any shift Good Communication skills

We make markets in and clear client transactions on major stock, options and futures exchanges worldwide. Through our global sales force, we maintain relationships with our clients, receiving orders and distributing investment research, trading ideas, market information and analysis. OPERATIONS Operations is a dynamic, multi-faceted segment that partners with all parts of the firm to deliver banking, sales and trading and asset management capabilities to clients around the world. In addition, Operations provides essential risk management and control to preserve and enhance the firm s assets and its reputation. For every trade agreed, every new product launched, or market entered, every transaction completed, it is Operations that develops the processes and controls that makes business flow. YOUR IMPACT Are you interested in learning about and servicing bespoke derivative products? Our team is seeking a professional who is diligent, analytical and has the ability to collaborate with Middle Offices, Trading, Structuring, Controllers, Legal, Technology and Sales to facilitate the issuance and post-trade servicing of Securitized Derivatives, SPVs and other fund structures. You will be able to contribute across the complete Issuance process and manage the product all the way to its maturity. The business continuously expands into new markets and product areas and your expertise will help the business successfully capitalize on upcoming market opportunities. OUR IMPACT The Structuring Operations team services structured products including securitized notes, warrants, SPVs, and other fund structures. The team covers a wide range of functions including issuance, lifecycle management, payments, expense management, and associated controls. Given the range of responsibilities the team members become subject matter experts in various components of the structures, markets and flows allowing them to manage a variety of tasks and facilitate new business activities. A key focus for the organization is establishing strong risk management procedures and controls to ensure the firm and our clients are protected. Being a fairly bespoke and complex business, the Structuring Operations team handles a wide variety of functions across the entire stack from Pre-Trade investigation, product creation and Issuance, the full suite of controls all the way to Final Settlements and lifecycle servicing. The team also provides the business with expertise and guidance around new markets and products, by driving projects that support business expansion into completely new markets or product variations including advising the business on trade flows, booking models, settlement mechanism and reviewing / managing relationships with the local market participants such as the Clearing houses, Exchanges, Paying agents amongst others. BUSINESS UNIT OVERVIEW Structuring Operations provides post-trade servicing support to the Structured Products (notes, warrants, SPVs and fund structures) business across Asia, EMEA and Americas. JOB SUMMARY AND RESPONSIBILITIES Gain strong knowledge of securitized derivatives; Build expertise on the securitization and servicing processes across notes and SPVs Understand the nuances of the various products and markets from an Issuances, Settlement, Lifecycle Servicing perspective to execute the appropriate controls within each product and market Showcase your attention to detail and risk focus while servicing new issuances & processing lifecycle events on bespoke issuance across markets Showcase your investigative skills by identifying and analyzing complex breaks that result from discrepancies in trade flows / booking. Build on your understanding of exotic products and the workings of internal systems to service the specializations in these financial products Working with various Operations, Technology, Controllers, Legal, & front office teams in the course of your day to day responsibilities Work with internal and external stakeholders to understand the intricacies of the internal systems as well as the nuances of the regulators and external market environments to partner with the business in new market and product initiatives. Build and maintain in-house operations databases and mini applications which provide tactical automation and data analytics capability. Explore the possibility of process change through enhancing the same and work towards a risk controlled environment to support business initiatives by providing scale through tactical automation. Collaborate with internal and external stakeholders to drive continuous improvement & strategic initiatives for the business as they expand into new markets or experiment with new financial products BASIC QUALIFICATIONS Bachelors degree with a minimum of 4 years of experience in financial services Candidate must be comfortable in a high-pressured environment Proven analytical skills, problem solving ability, and attention to detail Aptitude for building relationships, along with the ability to communicate complex issues to a wide array of internal and external clients with differing levels of product experience Excellent written, communication and presentations skills Integrity and passion for working in a competitive environment Self-motivated and proactive team player who takes ownership and accountability of projects & tasks, has strong organizational skills and effectively manages competing priorities PREFERRED QUALIFICATIONS Prior experience with Structured Products, Derivatives (Securitized and/or OTC), SPVs (Special Purpose Vehicles), Managed Accounts or UCITS Funds from a servicing perspective Proficiency using the Microsoft Office Suite, including Excel, PowerPoint and Microsoft Word Prior process automation experience Experience with SQL, Databases (MSSQ / Sybase), VBA, Alteryx, Tableau and other ETL tools

srmb srijan ltd is looking for Senior Manager to join our dynamic team and embark on a rewarding career journey Analysis for the current business practice Find out the different operational strategies Work on developing the current operational strategy applied to the company with the most recent technology Coordinate with the operations manager to take the required steps after brainstorming and research Optimize the operations in the company Put the suitable operational strategy to fit with the companys culture Implement the operational strategy in the different departments of the company Supervise the strategy, and make sure that all the employees respect this strategy Work regularly in improving the companys operations performance Also, the deputy operations manager works in certain cases in touch with the clients to make sure that they receive the required service with the highest quality In Customer service company, the deputy operations manager works with his team to make the clients satisfied by offering to his team the required training and courses to be able to communicate correctly with the customers Follow up with the running project daily in order to make sure that they follow the right operation process Check the logistics operations Monitor t Show to the employees the company strategies and regulations in order to maintain the operation process Solve all the different problems that could face the operations, to ensure the operational strategy Issue a weekly, and monthly report for the operations manager to see all the updates realized on

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility Equal Opportunities Employment at IHCL .

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None .

A Director of Operations oversees and directs all aspects of the hotel operational departments which includes, Front Desk Service, Food & Beverage / Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant operating departments. This role ensures that these departments are well run by focusing on maximizing revenues and profits, minimizing operating costs, implementing and following up on service standards and team members trainings. He / she ensures the highest levels of customer satisfaction. What will I be doing As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular, the GM, DBD, FC & HRD. In-charge of Front Office, Housekeeping, Security, Engineering, Food and Beverage, Kitchen and Recreation as well as Food Safety. Actively participate in the key management issues in the property (Capital projects, refurbishment, training, customer service). Train and implement Hilton standards and related departmental regulations. Conduct routine inspections of all areas of the hotel to ensure that the hotel s hardware and software are in optimum condition. Make a detailed and reasonable cost control plan to control operating costs of each department to maximize operating profit without compromising Hilton standards, safety procedures and guest experience. Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses such as for out-sourced labor or services. Manage all direct reports professionally, encouraging good teamwork and operations. Make or approve appropriate annual / quarterly / monthly budgets, targets and work plans for each direct report Conduct regular Operations meetings including all direct reports. Supervise team members performance and grooming daily. Ensure that duty rosters are based on the needs of the hotel and are compliant with labor laws. Ensure that hotel and direct reports achieve all key targets including but not limited to revenue, profit, SALT, QA, turnover, etc. Work with the DBD and F&B Managers to ensure that all aspects of F&B is operating cost effectively (menu presentations / menu / pricing / promotions and ongoing activities). Assist the DBD in establishing (with C&C Sales) an efficient and competitive C&C strategy and pricing. Supervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc. Evaluate competitors products and price policies twice a year. Ensure that VIP guests receive the care and service they deserve every day. Adhere to the hotel s security and emergency policies and procedures. Assist the General Manager in all activities and functions related to the daily operations of the hotel. Complete relevant tasks assigned by the General Manager. Acting deputy in the General Manager s absence. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for? A Director of Operations serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude,

Embark on a transformative journey as a FI Credit Risk Officer at Barclays, where youll spearhead the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. Member of the Risk Centre of excellence credit Sanctioning team which is responsible for credit risk analysis, monitoring and limits administration for Financial Institution counterparties of Barclays. Engage and motivate a diverse team of analysts to deliver strategic, individual and operational business objectives/targets. Ensure target achievement adhering to Service Level Agreements. To be a successful FI Credit Risk Officer you should have experience with: Timely delivery of annual reviews, interim reviews, providing support or approval on transactions, ongoing portfolio monitoring and performing any other adhoc portfolio related exercise for the assigned portfolio of Financial Institutions. Undertake ongoing portfolio surveillance/monitoring encompassing the following key activities. Undertake fundamental credit analysis on assigned portfolio Timely action on transaction-level limit requests received from Front office and Product areas, including providing necessary approvals within individual authority. Ensure all relevant Credit Risk policies, standards and procedures are followed. Ensure that credit limits, internal grades and other credit parameters are aligned with the framework. Liaising and communicating with other departments to ensure documentation requirements are met. Maintain data integrity of relevant Credit Risk systems (and perform monthly credit grade attestation. On-going monitoring of portfolio for material developments affecting credit quality and the initiation of appropriate action. Provide coaching and mentoring to junior colleagues, transferring skills and expertise as required ensuring delivery against targets and continuing professional and personal development. Assist and support on-shore teams in responding to information requests from our banking system regulators. Stakeholder Management and Leadership. Some other highly valued skills may include: Build strong working relationships and proactively manage internal clients/stakeholders across all relevant teams. Proactively manage internal stakeholders across technology, risk etc. Actively engage and help other team members in achieving their objectives to enhance performance of the wider team. You may be assessed on essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. The job location is Mumbai. Purpose of the role To safeguard the financial health of the bank by identifying, analysing, and mitigating potential credit risks associated with lending activities. Accountabilities Analysis of financial data, including income, assets, liabilities, credit history, and economic trends, to determine the risk of default. Monitoring of existing loan portfolios to identify potential credit deterioration or early warning signs of default. Recommendation of loan approvals, rejections, or adjustments based on risk evaluation and bank lending policies. Development and implementation of credit risk mitigation strategies, including collateral management, loan restructuring, and workout plans. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.

You are a strategic thinker passionate about driving solutions in Equity franchise. You have found the right team. As a VP in the Mumbai Cash Equities PC team, you will be responsible for reporting of daily P&L and risk , balance sheet and month end procedures, in addition to working with senior management to support the delivery of key objectives for the department. You will be expected to support your team and coach them through issues as they arise as well as developing them and their processes so that there are good controls around all reconciliations. You will also have opportunities to interact with a broad range of stakeholders across Front Office, Middle Office, Operations, Market Risk and other key business and control functions to resolve issues and improve overall knowledge. Job Responsibilities Manage and take responsibility for the production, preparation, and reporting of the Daily P&L and Risk, ensuring completion in an efficient and controlled manner. Proactively ensure your department meets the Product Control Minimum Standards and report these metrics to senior management. Partner with the wider business to drive and implement robust controls and strategic initiatives. Provide detailed analysis and commentary on the financials to desk heads, business managers, and senior finance management. Assist in coordinating various front and back office support functions to ensure accurate and timely resolution of control and reporting issues. Identify and implement continuous improvements, ensuring processes adapt to meet changing systems and evolving requirements. Participate in key projects and initiatives related to all the above. Required qualifications, capabilities, and skills 8+ years within Product Control, Financial Control, Accounting, or related area Bachelor s degree in Accounting, Finance, Business or related area Previous P&L or risk experience is mandatory Strong analytical skills and attention to detail including a strong control focus Excellent communication skills and ability to develop strong working relationships. Strong technical skills in using Excel and PowerPoint Good understanding of Cash equities and equity derivatives business including associated product risk People management experience and a track record of developing individuals and building a team Preferred qualifications, capabilities, and skills Solid understanding of financial products would be advantageous You are a strategic thinker passionate about driving solutions in Equity franchise. You have found the right team. As a VP in the Mumbai Cash Equities PC team, you will be responsible for reporting of daily P&L and risk , balance sheet and month end procedures, in addition to working with senior management to support the delivery of key objectives for the department. You will be expected to support your team and coach them through issues as they arise as well as developing them and their processes so that there are good controls around all reconciliations. You will also have opportunities to interact with a broad range of stakeholders across Front Office, Middle Office, Operations, Market Risk and other key business and control functions to resolve issues and improve overall knowledge. Job Responsibilities Manage and take responsibility for the production, preparation, and reporting of the Daily P&L and Risk, ensuring completion in an efficient and controlled manner. Proactively ensure your department meets the Product Control Minimum Standards and report these metrics to senior management. Partner with the wider business to drive and implement robust controls and strategic initiatives. Provide detailed analysis and commentary on the financials to desk heads, business managers, and senior finance management. Assist in coordinating various front and back office support functions to ensure accurate and timely resolution of control and reporting issues. Identify and implement continuous improvements, ensuring processes adapt to meet changing systems and evolving requirements. Participate in key projects and initiatives related to all the above. Required qualifications, capabilities, and skills 8+ years within Product Control, Financial Control, Accounting, or related area Bachelor s degree in Accounting, Finance, Business or related area Previous P&L or risk experience is mandatory Strong analytical skills and attention to detail including a strong control focus Excellent communication skills and ability to develop strong working relationships. Strong technical skills in using Excel and PowerPoint Good understanding of Cash equities and equity derivatives business including associated product risk People management experience and a track record of developing individuals and building a team Preferred qualifications, capabilities, and skills Solid understanding of financial products would be advantageous

ALP Nishikawa Company Ltd. is looking for Receptionist to join our dynamic team and embark on a rewarding career journey Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Order front office supplies and keep inventory of stock Update calendars and schedule meetings Arrange travel and accommodations, and prepare vouchers Keep updated records of office expenses and costs Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

The ALP Group is looking for Receptionist to join our dynamic team and embark on a rewarding career journey Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Order front office supplies and keep inventory of stock Update calendars and schedule meetings Arrange travel and accommodations, and prepare vouchers Keep updated records of office expenses and costs Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it s with Hilton where we never forget the reason were here: to delight our guests, Team Members, and owners alike. The Front Desk Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service centre. What will I be doing As the Front Desk Manager, you will be responsible for performing the following tasks to the highest standards: Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. Make appropriate selection of rooms based on guests needs, code electronic keys, confirms the room number and rates with a written confirmation. Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc. , to guests. Ensure rooms and services are correctly accounted for within guests statements, properly stating services provided by the hotel. Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller s checks and other forms of payment, converting foreign currency at current posted rates. Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc. Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions. Take an active role in the team by being kind, cooperative, and helpful, never forgetting the person behind the guest. Actively take part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Take on an active role in the Executive Floor team, ensuring effective communication and work as a team in order to reach goals and targets. Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately at-home when they arrive. Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured. Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate. Follow-up with all guests to ensure satisfaction with problem resolution. Maintain awareness of guests profiles and specific preferences, ensuring that they are acted upon for each reservation. Ensure that VIP guests are treated personally and recognized as an individual. Assist the Guest Service Manager by blocking rooms according to guests preferences. Coordinate with Amenity Butlers to arrange in-room amenity set-ups according to VIP level and for special occasions e. g. Birthdays and Honeymoon. Facilitate the operation of the VIP gift amenity menu, by offering it to guests, and ensuring that VIPs receive their chosen amenity items. Liaise with Sales, Reservations and the Business Development team to handle corporate guests. Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. Ensure a prompt and efficient departure by settling guest s accounts as per billing and reservation instructions, ensuring that all guests folios are correct. Input information into Fidelio regarding guests, ensuring accuracy and that all details are completed, and information can be clearly understood by other team members. Apply Hilton s brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotel s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering and IT. Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective actions have been taken. Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis. Check registration cards, meeting and function information, billing instructions, and reservation backup to ensure that all information received is acted upon. Ensure that the Front Desk stock is managed and not wasted, maintaining costs where possible. Keep up to date and aware of competitors activities in order to be informed. Adhere to the hotel s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations. Be a part of the Fire team when and where directed. Adhere strictly to standard cash handling procedures, be sure to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly. Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. Maintain the efficiency of departure by checking all guest s folios to ensure accuracy of charges. Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhering to Hilton s brand standards. Attempt to communicate with guests in guests native language, if applicable. Remain calm and alert, especially during emergency and heavy hotel activity, resolving complications such as location changes or credit issues. Adhere to the hotel s security and emergency policies and procedures. Ensure that all team members have a complete understanding of and adhere to the hotel s team member rules and regulations. Familiar with and understand the front desk system, assisting staff to solve problems in the system. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it s with Hilton where we never forget the reason were here: to delight our guests, Team Members, and owners alike. The Front Office Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service centre. What will I be doing As the Front Office Manager, you will be responsible for performing the following tasks to the highest standards: Maintain high customer service focus by approaching your job with the customers always in mind. Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you. Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. Actively seek verbal feedback from customers and team members at every opportunity. Agree and implement actions to make improvements to customer service. Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations. Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day. Be available to assist on duty in the hotels during any busy days or special events. Maintain a presence in the lobby setting the example for team members for guest service. Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before the guests ask. Have detailed knowledge of Hilton departmental standards, explaining the standards to the team and training each team member individually with specific job skills checklists that relate to their responsibilities. Assess team members performance against standards. Monitor standards through regular standards review checks. Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service. Implement and follow through with improvements identified. Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards. Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy and external events, promotions etc. ). Communicate effectively with Housekeeping, groups and tours about any in-house group holding catering events, ensuring direct liaison with group leaders upon arrival for special requests. Describe, assign and delegate duties and authority for the operation of the department at all times. Understand the situation in other departments and their implications for your own department. Plan ahead and ensure adequate resources are available. Coordinate with the Housekeeping department to ensure cleaning is followed-up, ensuring that follow-up procedures are maintained. Ensure that the shift is reviewed, handovers and briefings are carried out. Maintain in-depth technical knowledge and skills required for the job. Maintain guest histories to assist with returning guests. Establish good communication with the Housekeeping team. Attend and participate in regular operational and hotel meetings. Ensure that supplier liaison with the Purchasing team ensures maximum support with regards to sponsorship, marketing and pricing initiatives. Responsible for the maximization of room revenue and profit through commercial room management, ensuring a consistently high standard of customer service within the department. Make all decisions regarding overbooking the hotel on the same day, ensure all out bookings are carried out by members of the Management and that overbooking levels for future days will be monitored by the Revenue Manager. Understand the goals of the hotel and the department s role in achieving it, communicating goals to the team. Ensure that daily operation is managed by the Guest Service Managers and Supervisors who are totally accountable for the profitability and service standards achieved. Sett and agree to departmental objectives for self and team. Represent the needs of the team to others in the hotel. Get members of the team to work co-operatively with others. Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events, promotions in the restaurants and bars. Be aware of potential highs and lows in the business. Create and implement sales promotions and team members incentives as per discussion with the Director of Operations. Assist the Marcom team with the preparation of event brochures. Assist with the annual marketing plan to establish a list of marketing activities in line with the annual business plan, supported by appropriate advertising and promotion budgets from suppliers with the support of the Revenue Manager and marcom team. Identify, communicate and act on potential sales leads. Participate in the development of the annual budget, developing short and long term financial operating plans. Use key monitors and financial targets to evaluate the department s performance and make future plans. Analyze financial information that is provided via the payroll system and ONQ, to assist decision making. Complete regular financial and operating reports as required or requested by the Director of Operations. Forecast potential costs, review expenses on a monthly basis and implement actions for improvement, following the company s control procedures. Communicate relevant financial information to the team. Analyze and explain any financial variance against plans. Set-up and maintain leave plans for the department. Monitor, control and minimize overtime for the department. Carry out seasonal inventory of operating equipment. Understand the quantity and quality of people needed to operate the department. Carry out selection interviews and make effective recruitment decisions based on skills and attitude. Ensure that new recruits have all relevant information before commencing employment. Plan and ensure that departmental orientation is carried out. Ensure standards trainings and assessments are carried out. Regularly review individual and team performance against objectives and provide feedback. Develop and implement department training plans to meet business needs. Carry out training programs for team members with the Training Manager and departmental trainers. Assist in the training of team members ensuring that they have the necessary skills to perform their duties with maximum efficiency. Review and evaluate all training activities. Carry out annual appraisals with all team members in accordance with legal and hotel guidelines and identify individual training needs. Provide relevant training to new team members. Introduce appropriate product knowledge courses for team members. Understand relevant Health & Safety (H&S) legislations and their implications on the operation of the department. Communicate to the team their responsibilities within H&S. Ensure that safe and healthy working practices are implemented at all times. Participate in community public relations for the hotel.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it s with Hilton where we never forget the reason were here: to delight our guests, Team Members, and owners alike. The Cluster Revenue Manager is responsible for meeting, exceeding and maximizing the revenue potential goal of the hotel, maximizing occupancy / room rates at all times, implementing an effective rate structure and maintaining a consistently high standard of operation and customer service within the group and individual Reservations department. This role has a direct line of authority over all Reservations Sales Agents within the hotel and a liaison role with Sales and all other departments. What will I be doing As the Assistant Revenue Manager, you will be responsible for performing the following tasks to the highest standards: Ensure successful commercial strategy is laid out in terms of hotel product (rooms, banquet, restaurants) availability. Adjust strategy according to market trend to achieve a maximization of rooms sales and revenue for the hotel. Assist the Commercial Director to finish all departments revenue budgets. According to hotel reservations, complete the weekly and monthly rolling forecast. Organize the weekly revenue meeting, making sure all sales strategies are executed and supervise sales and marketing actions. Ensure that the department operates with a sales attitude and all personnel are aware of sales opportunities within the hotel that will assist with the maximization of revenue. Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries. Apply an aggressive overbooking policy and educate team to accept through benefits of results achieved, adhering or escalating to the Regional Revenue Manager if overbooking decisions are too soft or aggressive. Maintain a consistent selling strategy across IDeaS Yield, Fidelio Front Office, Delphi and HILSTAR, ensuring maximum use of availability controls in all systems. Maintain accurate ongoing records of controls applied to all systems. Evaluate the daily revenue and market confidence, giving suggestions of price and strategy adjustments to the Commercial Director. Ensure that all revenue opportunities in Fidelio Front Office & MICROS, Hilstar, HRW & GDS, etc. are exploited by developing and maintaining knowledge of the systems and the commercial application of them. Audit operating standards and procedures in the Reservations and Group & Tour departments to ensure that they comply with company practices. Ensure that accurate advance booking count and forecasting are carried out. Ensure effective room price system and accurate room price database. Carry out all interviews for department team members, ensuring that departmental orientation is carried out for new members of the team, supervise trainings, training schedules, records and corrective /re-training. Ensure all department members benefit from work trackers and department meetings. Implement a full training plan within the Reservations team to develop all personnel to their full potential. Conduct annual appraisals with all team members as means of development and actively develop team members skills and performance through coaching and training. Schedule annual leave during low demand periods to maximize payroll savings. Monitor manual or automated yield systems and validate that yield actions are consistent with both property and market conditions, escalating any concerns to the Regional Revenue Manager. Complete and analyze month-end / quarter-end and year-end reports. Adhere to departmental operating expenses as laid out in the plan / forecast. Comply with all company policies relating to rate and space decisions. Comply with all systems and procedures laid down by the Director of Sales & Marketing / Director of Business Development. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it s with Hilton where we never forget the reason were here: to delight our guests, Team Members, and owners alike. The Executive Housekeeper oversees all housekeeping and laundry operations, coordinating with other departments for a smooth operation. What will I be doing As the Executive Housekeeper, you will be responsible for performing the following tasks to the highest standards: Institute department SOPs and P&P. Direct the activities of housekeeping s daily operation, maintain and improve high cleaning standards of guestrooms and public areas. Extend courteous service to guests. Establish training programs, methods and procedures for team members development. Oversee departmental training programs and revise relevant manuals as necessary. Work our balanced working schedules for team members and maintain close payroll control to meet budget. Evaluate the performance of assigned team members from time to time. Listen to team members problems and assist / help to solve them. Regularly inspect vacant and occupied guestrooms to ensure cleaning standards are kept. Inspect guestroom floors, back of house, offices and public areas to ensure they are cleaned and well maintained. Supervise daily laundry operations, including the handling of guest laundry, uniform, linen and cost control, etc. Hold daily briefings with managers and supervisors, to inform them of daily VIP arrivals, guests complaints and special assignments etc. Conduct regular Housekeeping communication meetings to discuss team members feedback, rectifying errors for improvement, communicating all special instructions and happenings within the hotel, other than the morning briefings. Attend related meetings to exchange ideas for constructive improvement of hotel operation and keep others informed of Management s decisions. Maintain effective communication with the Engineering team on repairing and maintaining guestrooms, ensuring that rooms are in good condition at all times. Consult with the Front Office regarding room blocking for special repairing or deep cleaning and return them for sale at promptly. Prepare, plan and present the annual uniform budget, annual housekeeping FF&E and operating equipment budget to the Director of Operation. Make sure all purchased items are inspected for assurance quality and quantity, department expenses are in control and meet hotel s budget. Meet with suppliers or external consultants to be up to date with the newest cleaning materials and equipment. Adhere to the hotel s security and emergency policies and procedures. Perform any duties assigned by the Management team deemed necessary. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area. CORE WORK ACTIVITIES Leading Guest Services Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures recognition of employees is taking place across areas of responsibility. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Celebrates successes and publicly recognizes the contributions of team members. Maintaining Guest Services and Front Desk Goals Achieves and exceeds goals including performance goals, budget goals, team goals, etc Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Understands the impact of Front Office operations on the Rooms area and overall property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals. Managing Projects and Policies Ensures compliance with all Front Office policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees absence. Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations. Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. Strives to improve service performance. Empowers employees to provide excellent customer service. Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Responds to and handles guest problems and complaints. Observes service behaviors of employees and provides feedback to individuals and/or managers. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Establishes challenging, realistic and obtainable goals to guide operation and performance. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures employees are treated fairly and equitably. Manages employee progressive discipline procedures for Front Office Staff. Administers the performance appraisal process for direct report managers. Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Responsible for daily administration, meeting and greeting, dealing with guests queries and complaints, and booking rooms. visitors Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Any matter which may affect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management.

We are looking for a professional receptionist responsible for greeting clients and visitors, directing them to various parts of the office, answering phones, taking messages, and managing mail. The ideal candidate will have a professional attitude, strong organizational skills, and the ability to multitask effectively. Requirements Proven work experience as a Receptionist, Front Office Representative, or similar role. Proficiency in Microsoft Office Suite. Hands-on experience with office equipment (e.g. printers). Professional attitude and appearance. Proficiency in the English language. Ability to be resourceful and proactive when issues arise. Excellent organizational skills. Strong multitasking and time-management skills. Customer service attitude.

receptionist, excellent communication in English with presentable, to handle visitor coordination, customer relation, guest relation, client interaction, internal coordination, front office, know computer Savvy, receptionist# Front office# Required Candidate profile receptionist, excellent communication in English with presentable, to handle visitor coordination, customer relation, guest relation, client interaction, internal coordination, Receptionist# FO#

Role & responsibilities Provide user support and service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. • Follow Standard help desk procedures • Log all help desk interactions • Administer help desk software • Responding to Queries of Staff in person or through Chat, email or Phone on all company supported applications. • Redirect problem to correct resource • Serve as liaison between Residents and the Staff to resolve issues. • Follow up with Residents and management to ensure complete resolution of issues and document Resolutions for further reference • Prepare Weekly Activity Report about Issues raised by the residents and proper action taken on it by the respective department • Resolve technical problems with Local area networks and Wide area networks. • Identify and escalate situation requiring urgent attention • Track & route problems and requests Preferred candidate profile Good Communication skills .

Senior Facilities Coordinator Work Dynamics What this job involves: Providing onsite support You will be the Site Managers trusted right hand on all facilities-related activities. Youll do this by performing routine site inspections to ensure all building processes and best practices are implemented and maintained. Where can processes be improved How can we save costs These are questions that will be at the forefront of the teams thinking. You, too, will always have an eye on this, contributing suggestions as they arise. Youll also lend the team a big hand by providing admin support including front desk duties, basic housekeeping and appointment coordination. Youll need to ensure we hit key performance indicators and meet our service level agreements. Key aspects: Monitoring of Housekeeping related activities Arrangement of all consumables and supplies for Client / any visits Preparing the Daily/Weekly and Monthly reports Interacting with the service & supply vendors. Undertake daily facility rounds and find out snags and raising proactive tickets for the same Effectively manage service provider teams to ensure an on time deliverable system. Routinely Inspect all services to ensure performance measures are being maintained and make the service score cards. Client/Stakeholder Management Proactively engage stakeholders to ensure that on site clients expectations are met though high levels of customer service Build and develop effective client / stakeholder relationships across multiple levels of the organisation Proactively understand the customers/ employees needs and act on them before being requested Maintain high standards of housekeeping of facility Improvements in the office aesthetics and operations as per need Finance Management Accurate billing and invoicing Adherence to the monthly forecast Invoice management. Procurement & Vendor Management Work on getting quotations as per site need Sharing indents for monthly material supply Zero stock out of situation Other Key Activities Collecting all documents from the vendor for compliance audit Developing interesting & fun user engagement activities Signage / Poster making for site awareness. Managing ad hoc vendors. Meeting the clients facilities needs At JLL, we put client satisfaction at the front and centre of everything we do. If you share our values, we will be more than happy to work with you. In this role, youll be responsible for working closely with clients and suppliers onsite to identify their facility-related enquiries and requirements such as follows :- Ensure messaging is consistent and in line with requests received from the user. Respond to user inquiries and concerns promptly and with courtesy and enthusiasm. Build relationships by engaging clients in genuine, personable conversations. Create WOW experiences by anticipating client needs and seizing the moment; acting on them before being requested

Assigns the staff their duties and inspects work for conformance to prescribed standards of cleanliness Check rooms and common areas, including stairways and lounge areas, for cleanliness Performs cleaning duties in cases of emergency or staff shortage Establish and educate staff on cleanliness, tidiness and hygiene standards Motivate team members and resolve any issues that occur on the job Respond to customer complaints and special requests