2823 Front Office Jobs - Page 49

Role involves client handling, student data mgmt (Google Sheets/CRM), fee collection, petty cash, scheduling, daily reporting & front desk duties. Requires strong English, communication & computer skills. HIRING FEMALE CANDIDATES ONLY

Build and maintain strong customer relationships to drive vehicle finance business. Explain loan products, EMI options, and eligibility criteria to walk-in and referred customers. Coordinate with dealers and sales teams to convert leads into disbursals. Ensure timely documentation and KYC verification. Handle customer queries and provide post-sales support. Key Skills: Communication, Vehicle Finance, Customer Service, Relationship Management

Major Deliverables: Generate leads & business from assigned dealership as well as the open market Maintain a healthy relationship with Dealers for sales objective. Ensuring Post Disbursal Documents (PDD) updation RC, First EMI & Non starter collection & its updation to maintain the portfolio Timely Communication to dealers staff about the scheme / HO communication about payouts/RC, etc Ensure enhanced sourcing & business at the dealer counter(s) being managed Ensure proper implementation of all the finance schemes in operation at Dealer level & impart regular training on the same to the dealer Sales team Understanding of customers need and proper guidance / explanation of the finance schemes to the customers Daily sharing of MIS with case wise status of the leads given by dealership Minimum Nos. expected as per productivity matrix. Login to conversation to maintain the targeted ratio.

We are looking for Admin Person, Who have exp in 3+ Years with good communications skills. Location: Anna Nagar Real estate industry preferred interested candidates can make a call to 8925997276

Major Deliverables: Generate leads & business from assigned dealership as well as the open market Maintain a healthy relationship with Dealers for sales objective. Ensuring Post Disbursal Documents (PDD) updation RC, First EMI & Non starter collection & its updation to maintain the portfolio Timely Communication to dealers staff about the scheme / HO communication about payouts/RC, etc Ensure enhanced sourcing & business at the dealer counter(s) being managed Ensure proper implementation of all the finance schemes in operation at Dealer level & impart regular training on the same to the dealer Sales team Understanding of customers need and proper guidance / explanation of the finance schemes to the customers Daily sharing of MIS with case wise status of the leads given by dealership Minimum Nos. expected as per productivity matrix. Login to conversation to maintain the targeted ratio.

Key Accountabilities: Lead Generation Generates lead for ILSCV/MHCV/PV/UV deals through interactions with DSE or through channel partners/open market Customer Relationship Management End to end customer relationship management including explaining product offerings and resolving sales queries Cross-selling product offerings to customers Educates customer with information to build their understanding of issues and capabilities Goes beyond their day to day work to assist customers in a positive manner Dealer Relationship Management Maintaining relationship with assigned dealer Deal Processing Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc) Internal Stakeholder Management Interact with operations and credit team in order to ensure smooth processing of loan applications KPIs: Units Disbursed 1st EMI Resolution RC Collection Qualification: Graduate/Undergraduate in any stream. Commerce graduate preferred Experience : 1-2 years work experience only in Commercial Vehicle Sales Skills & Competencies Functional Competencies Communication Skill Negotiation Skill Market/Industry Knowledge Analytical Skill Product Knowledge Behavioral Competencies Execution Excellence Customer Centricity Hiring Parameters: Should be comfortable to move in the market Should have learning attitude Should have bike and license Should have good knowledge of RTO (UV) Should have product knowledge (UV)

Major Deliverables: Generate leads & business from assigned dealership as well as the open market Maintain a healthy relationship with Dealers for sales objective. Ensuring Post Disbursal Documents (PDD) updation RC, First EMI & Non starter collection & its updation to maintain the portfolio Timely Communication to dealers staff about the scheme / HO communication about payouts/RC, etc Ensure enhanced sourcing & business at the dealer counter(s) being managed Ensure proper implementation of all the finance schemes in operation at Dealer level & impart regular training on the same to the dealer Sales team Understanding of customers need and proper guidance / explanation of the finance schemes to the customers Daily sharing of MIS with case wise status of the leads given by dealership Minimum Nos. expected as per productivity matrix. Login to conversation to maintain the targeted ratio.

We are looking for a proactive Admin Executive to support daily administrative operations. The ideal candidate must have knowledge of Excel and be capable of handling basic data entry, pasting measurement details, and coordinating with internal teams. Key Responsibilities: Maintain and update Excel sheets accurately Enter and manage measurement data Coordinate effectively with internal departments Support general administrative tasks as required

Responsibilities: Manage front office operations professionally, guiding and coaching staff to deliver pleasant experiences to all visitors Greet VIP clients and perform special services in the absence of guest relation officers Assist with sending messages/faxes, self-check-in, and support visitors with disabilities Prepare for arriving clients/visitors, ensuring arrangements are made and followed up when necessary Coordinate with night shift staff to receive large group details and ensure badge readiness Handle client/visitor/sponsor complaints or feedback, escalate as per the defined escalation matrix Ensure welcome presentation is updated and equipment is functional for client visits Keep all front office communication and signage updated per SDL guidelines Maintain cleanliness and proper grooming of lobby, lifts, and front office team Ensure zero downtime of front office equipment and escalate hardware issues if needed Operate front office computer system to support attendants and daily functions Assist with administrative activities and support helpdesk when required Ensure FOEs handle all calls professionally and politely Coordinate with all departments to manage events, concerns, and flower arrangements Follow Accenture-specific processes and manuals Manage and track temporary badge collections and ensure compliance with JLL management policies Participate in emergency evacuation, crisis management, and business continuity procedures Develop and maintain policies and procedures for front office functions Ensure safety signage and Accenture directories are visible and available Prepare reports and support internal/external audits Train front office and guest relation staff as per training calendars Communicate follow-ups with next shift staff and manage roster approvals Monitor and govern the performance of Front Office Executives and Guest Relation Executives Competencies: Excellent communication and customer service skills Proactive problem-solving abilities with focus on exceeding customer satisfaction Strong time management and flexibility with work hours Quick learner with ability to self-motivate and lead others Proven experience as lobby manager or within FM industry Confident in client-facing presentations Hands-on with visitor management software and MS Office Strong team player in customer service environments Professional, polished service delivery with high standards Adaptable, composed, and mentally resilient under pressure

Greet and welcome guests/visitors in a professional manne Answer and direct incoming phone calls Handle front office administration duties including reception, visitor management, and Maintain the reception area and ensure it is tidy and presentable Required Candidate profile Receive, sort, and distribute daily mail/deliveries Schedule meetings and appointments 2nd & 4th Saturday Off P- 9891750342 | WhatsApp- 7895263093 capitalplacement02@gmail.com

Role & responsibilities Greet and welcome visitors with warmth and professionalism Answer, screen, and forward incoming phone calls Maintain visitor logs and ensure security protocols are followed Schedule appointments and manage meeting room bookings Handle basic administrative and clerical tasks (e.g., data entry, filing, emails) Maintain the reception areas cleanliness and appearance Coordinate with internal departments for smooth operations Preferred candidate profile Female candidates preferred (due to front desk representation preference) Good communication skills in English and [any local language if applicable] Pleasing personality and professional appearance Basic knowledge of MS Office and telephone systems Ability to multitask and handle a busy front desk Previous experience in a similar role is an added advantage

F&B Captain/Steward/Hostess/Customer Service/Hostess -MNC QSR 5 Star Restaurant Chain Company Customer Service Representative Job Title: Customer Service Representative - Food & Beverages Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in the Food & Beverages industry. The ideal candidate will have a passion for providing excellent customer service, a strong understanding of food and beverage products, and exceptional communication skills. Responsibilities: Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, and live chat. Provide information about food and beverage products, including ingredients, pricing, and availability. Assist customers in placing orders, making recommendations, and resolving any issues or concerns. Order Processing: Accurately process customer orders in a timely manner. Coordinate with internal teams, including the kitchen and delivery personnel, to ensure seamless order fulfillment. Keep customers informed about the status of their orders and any potential delays. Product Knowledge: Stay informed about the menu, including new additions and seasonal offerings. Provide detailed information about ingredients, allergens, and nutritional information to customers. Continuously update product knowledge to better assist customers with their inquiries. Issue Resolution: Address and resolve customer complaints, concerns, and feedback in a professional and positive manner. Collaborate with the quality control team to investigate and resolve product-related issues. Communication: Effectively communicate with cross-functional teams, including kitchen staff, delivery personnel, and management. Keep customers informed about promotions, discounts, and special events. Customer Feedback: Collect and document customer feedback to identify areas for improvement. Share feedback with the management team to enhance overall customer satisfaction. Documentation: Maintain accurate and up-to-date customer records. Generate reports on customer inquiries, orders, and feedback for management review. Qualifications: High school diploma or equivalent; associate's or bachelor's degree preferred. Proven experience in customer service, preferably in the food and beverage industry. Excellent communication and interpersonal skills. Knowledge of food and beverage products, including ingredients and preparation methods. Strong problem-solving abilities and the ability to handle challenging customer situations. Familiarity with order processing systems and customer relationship management (CRM) software. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Flexibility to work evenings, weekends, and holidays as needed. JD for Restaurant Captain Job Title: Restaurant Captain Location: Mumbai Reports To: Restaurant Manager Job Summary: As a Restaurant Captain, you will be responsible for providing a pleasant dining experience by ensuring all guests are treated cordially, seated comfortably, and attended to promptly. You will oversee the service team, coordinate the floor operations, and ensure the staff adheres to the restaurant's service standards and etiquette. Key Responsibilities: Greet guests upon arrival and assist them with seating according to their preferences and reservation status. Supervise the waitstaff, bartenders, and other service staff to ensure optimal performance and adherence to service standards. Manage table settings and seating arrangements to accommodate guests comfortably and maximize space efficiency. Oversee the distribution of menus and inform guests about special items, menu changes, and out-of-stock items. Take lead in resolving customer complaints regarding food quality or service. Train new hires and organize ongoing staff training to maintain high service standards. Coordinate with the kitchen and bar staff to ensure timely preparation and delivery of orders. Ensure cleanliness and hygiene standards are maintained throughout the restaurant. Handle reservation inquiries and maintain an accurate reservation book. Process billing and payments accurately and efficiently. Provide feedback to the management on guest satisfaction and staff performance. Assist in inventory management and ordering supplies as needed. Required Skills and Qualifications: High school diploma or equivalent; degree in hospitality or restaurant management preferred. Proven experience as a Restaurant Captain or in a similar role in the hospitality industry. Excellent interpersonal and communication skills. Strong leadership abilities and team management skills. . Key Responsibilities: 1. Operations Management: Oversee the overall functioning of the food and beverage outlet. Ensure compliance with health and safety regulations. Manage inventory levels and order supplies as needed. Monitor and maintain the cleanliness and organization of the outlet. 1. Staff Management: Recruit, train, and supervise outlet staff. Schedule shifts and allocate responsibilities to ensure optimal staffing levels. Conduct regular performance evaluations and provide constructive feedback. Foster a positive and collaborative work environment. 1. Customer Service: Ensure that customers receive high-quality service. Address customer complaints and resolve issues promptly. Train staff on excellent customer service practices. Monitor customer feedback and implement improvements as needed. 1. Sales and Revenue: Set and achieve revenue targets for the outlet. Implement strategies to maximize sales and profitability. Analyze sales data and trends to identify opportunities for growth. Introduce promotions or marketing initiatives to drive sales. 1. Quality Control: Maintain high standards of food and beverage quality. Conduct regular inspections to ensure compliance with quality standards. Address any issues related to product quality promptly. 1. Financial Management: Prepare and manage the outlet budget. Monitor expenses and implement cost-control measures. Generate financial reports and provide regular updates to senior management. 1. Communication: Communicate effectively with staff, management, and suppliers. Participate in regular meetings to discuss performance, goals, and improvements. Keep abreast of industry trends and share relevant information with the team. Qualifications and Skills: Bachelor's degree in Business Administration, Hospitality Management, or a related field. Proven experience in a supervisory or managerial role in the food and beverage industry. Strong leadership and interpersonal skills. Excellent communication and organizational abilities. Knowledge of health and safety regulations. Understanding of food and beverage trends and customer preferences. Ability to work in a fast-paced environment and handle pressure. Job Title: Restaurant Steward Introduction: We are looking for a dedicated and efficient Steward to join our team at [Restaurant Name]. This role is crucial for maintaining the cleanliness and organization of our kitchen and dining areas, ensuring a pleasant dining experience for our guests. The ideal candidate will be energetic, hardworking, and committed to upholding our restaurants standards. Key Responsibilities: Maintain cleanliness and organization within the kitchen, dishwashing area, and dining spaces. Wash and sanitize all pans, utensils, and dishes either manually or using dishwashers. Manage garbage disposal and recycling in accordance with restaurant policies. Assist in basic food preparation under the guidance of the chef or kitchen supervisor. Ensure all cleaning equipment and kitchen appliances such as blenders, grinders, and ovens are maintained and cleaned. Re-stock kitchen and dining area items like cutlery, dishes, glasses, and ingredients as needed. Ensure the kitchen, storage, and disposal areas are kept in accordance with health and safety regulations. Assist in inventory control and management. Handle table settings, polishing silverware, and ensuring serveware is presentable. Coordinate with kitchen and dining staff to address any issues with food quality or service. Assist in setting up events, banquets, and other special functions. Provide input on kitchen efficiency and safety improvements. Requirements: Proven experience as a Steward or similar role in the hospitality or restaurant industry. Familiarity with health and safety regulations in the food service industry. Strong organizational and time management skills. Job Title: Hostess Job Summary: We are seeking a friendly, professional, and well-groomed Hostess to join our restaurant team. As the first point of contact for our guests, the Hostess is responsible for creating a welcoming environment, managing reservations, and ensuring efficient seating flow to provide an exceptional dining experience. Key Responsibilities: Greet guests promptly and warmly as they enter the restaurant. Manage waitlists and reservations using the reservation system. Assign tables and coordinate with servers to balance seating flow. Provide accurate wait time estimates and communicate delays clearly. Answer incoming calls and respond to guest inquiries professionally. Maintain the cleanliness and organization of the host/hostess area. Assist with guest needs and accommodate special requests when possible. Collaborate with front-of-house and back-of-house staff to ensure seamless service. Follow opening and closing procedures as directed. Ensure compliance with health, safety, and hygiene standards. Share your updated resume - hrd8.pawf@gmail.com or Whatsapp(8871412511)

Role: Executive Front Office & Admin Exp: 3-6 Years Location- Sector 56 Gurugram or Central Delhi A. Front Office Management 1. Proficient in Handling of Front Office, Reception Area and EPBAX 2. Ensure walk-in clients /Visitors / Vendors handling and their general hospitality. 3. Vendor Administration & Management. 4. Sound Communication, Presentation and interpersonal skills 5. Can manage and handle Internal and External communications. 6. Maintaining Directors Office Calendar, Planning & Ensuring priorities of Daily Agenda, Conference and meeting area are well equipped and planned. 7. Guest Relation and PR Communication with external clients and vendors on regular basis As per business and work requirements. 8. Coordination with internal Departmental Heads / Functional Heads for smooth transition of functions 9. Presentation Development, Data Analysis and MIS Reports. 10. Good understanding of Mail Management Tools, Power Point, MS Excel, VISIO and Internet Application. 11. Prioritization of Multiple tasks as per direction of Seniors 12. Ability to learn new concepts, Business Understanding and Team Player. 13. Handling of Monthly MIS, Stationary, Housekeeping, Office Maintenance & other Admin Services B. Office Administration 1. General Office Administration 2. Supervise Administration and assist the Senior Management. i.e. (Petty Cash, Day to Day Office Operations, Asset Management) 3. Ensure that all housekeeping staff carryout their cleaning tasks in a consistent manner, assuring conformity to standards by constant inspection. 4. Office Coordination and Office Administration 5. Handling all facilities and infrastructure setup, liaising with vendor and contractors and others. 6. Good to have prior Exp in Real Estate, Construction, Infrastructure, Hotels/ Hospitality 7. Good in Handling Guest Relation, Customer Service, Clients Meeting

We are looking for a smart, presentable, and proactive Personal Secretary to Managing Director. The ideal candidate should have excellent communication skills, a professional demeanor, and the ability to handle multiple tasks efficiently, to travel with MD for short tours within country and outside country. Role & responsibilities Handle calls, emails. Maintain appointment schedules and calendar management for MD Organize meetings, travel, and other executive-level activities Coordinate with internal departments and external stakeholders Maintain confidentiality and professionalism in all tasks Preferred candidate profile Location: Ahmedabad / Delhi / kolkata (Candidates from across India can apply) Accommodation: Provided for outstation candidates Female candidate preferred, aged between 20 to 35 years Bachelor's degree or equivalent Strong communication and interpersonal skills Proficiency in MS Office (Word, Excel, Outlook) Prior experience in front office or executive assistant role is a plus Must be smart, well-groomed, and presentable Should be comfortable traveling along with MD

FIMS Hospitals is looking for RECEPTIONIST to join our dynamic team and embark on a rewarding career journey Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Order front office supplies and keep inventory of stock Update calendars and schedule meetings Arrange travel and accommodations, and prepare vouchers Keep updated records of office expenses and costs Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

W3 Technologies is seeking a highly skilled Administrative Assistant who is fluent in English and has prior experience working with a US-based company. The ideal candidate will have excellent knowledge of Microsoft Office and Adobe, possess outstanding phone manners, and be a self-starter who is honest and punctual. Key Responsibilities : Manage day-to-day administrative tasks. Handle phone calls and emails professionally. Maintain and organize documents using Microsoft Office and Adobe tools. Assist with scheduling and calendar management. Support various departments with administrative needs. Qualifications : Fluency in English (verbal and written). Previous experience working with a US company. Proficiency in Microsoft Office (Word and Excel) and Adobe. Excellent phone manners and communication skills. Ability to work independently and take initiative. Honest, punctual, and reliable.

CCS Real Estate is looking for Executive - Front Desk to join our dynamic team and embark on a rewarding career journey Reporting to management and performing administrative duties. Answering telephone calls, as well as screening and forwarding calls. Scheduling and confirming appointments, meetings, and events. Welcoming and assisting visitors in a friendly and professional manner. Handling basic inquiries and sorting mail. Copying, scanning, and filing documents. Monitoring office supplies and ordering replacements. Keeping the reception area tidy and observing professional etiquette. Performing other administrative tasks, if required.

Role & responsibilities: New Registration, counseling for chargeability, admission for regular cash paying patients , ECHS & other Corporate patients Completion of corporate documentations & Escorting to their respective wards. Processing & Update the Corporate (excel) file both on paper and in the module, communicating through mail to respective HODs regarding., Staff Admission, Staff Dependants, Beas, VIP pt Issue Calling Code to the pt. attendants so that they can call out side from the hospital Counseling and Admissions (including Upgrade Surgeries) Visitor passes. Codes & update the Calling Code (excel) file and for activation mail to IT helpdesk & team leader Doctor change request in case pt. need to shift in another specialty Up gradation of Remarks for any kind of message Guest queries & Room Booking for expected admissions for next few days Handling Billing queries for routine pt. attendants Any other task assigned by the HOD and the Management Preferred candidate profile: Experience- Minimum 1 Year of relevant experience Qualification- Graduation Mandatory All 3 Shift Mandatory

Manage front desk operations, greet patients, handle billing & invoicing, maintain daily accounts, coordinate appointments, answer calls, manage records, support admin tasks, and ensure smooth patient experience at the clinic. Required Candidate profile B.Com or relevant degree with experience in billing & front office, good communication, accounting skills

The Assistant Manager Front Desk is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service centre. What will I be doing? As the Assistant Manager Front Desk, you will be responsible for performing the following tasks to the highest standards: Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. Make appropriate selection of rooms based on guests needs, code electronic keys, confirms the room number and rates with a written confirmation. Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests. Ensure rooms and services are correctly accounted for within guests statements, properly stating services provided by the hotel. Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller s checks and other forms of payment, converting foreign currency at current posted rates. Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc. Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions. Take an active role in the team by being kind, cooperative, and helpful, never forgetting the person behind the guest. Actively take part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Take on an active role in the Executive Floor team, ensuring effective communication and work as a team in order to reach goals and targets. Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately at-home when they arrive. Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured. Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate. Follow-up with all guests to ensure satisfaction with problem resolution. Maintain awareness of guests profiles and specific preferences, ensuring that they are acted upon for each reservation. Ensure that VIP guests are treated personally and recognized as an individual. Assist the Guest Service Manager by blocking rooms according to guests preferences. Coordinate with Amenity Butlers to arrange in-room amenity set-ups according to VIP level and for special occasions - e.g. Birthdays and Honeymoon. Facilitate the operation of the VIP gift amenity menu, by offering it to guests, and ensuring that VIPs receive their chosen amenity items. Liaise with Sales, Reservations and the Business Development team to handle corporate guests. Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. Ensure a prompt and efficient departure by settling guest s accounts as per billing and reservation instructions, ensuring that all guests folios are correct. Input information into Fidelio regarding guests, ensuring accuracy and that all details are completed, and information can be clearly understood by other team members. Apply Hilton s brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotel s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering and IT. Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective actions have been taken. Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis. Check registration cards, meeting and function information, billing instructions, and reservation backup to ensure that all information received is acted upon. Ensure that the Front Desk stock is managed and not wasted, maintaining costs where possible. Keep up to date and aware of competitors activities in order to be informed. Adhere to the hotel s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations. Be a part of the Fire team when and where directed. Adhere strictly to standard cash handling procedures, be sure to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly. Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. Maintain the efficiency of departure by checking all guest s folios to ensure accuracy of charges. Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhering to Hilton s brand standards. Attempt to communicate with guests in guests native language, if applicable. Remain calm and alert, especially during emergency and heavy hotel activity, resolving complications such as location changes or credit issues. Adhere to the hotel s security and emergency policies and procedures. Ensure that all team members have a complete understanding of and adhere to the hotel s team member rules and regulations. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? An Assistant Manager Front Desk serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the att

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests personal checks and travelers checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supports all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Coaches, counsels and encourages employees. Handles employee questions and concerns. Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. Guides daily Front Desk shift operations. Communicates performance expectations to employees in accordance with job descriptions for each position. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. Strives to improve service performance. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and property occupancy. Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Empowers employees to provide excellent customer service within guidelines. Handles guest problems and complaints seeking assistance from supervisor as necessary. Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies Implementing the customer recognition/service program, communicating and ensuring the process. Assists in the review of comment cards and guest satisfaction results with employees. Ensures employees have the proper supplies and uniforms. Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Provides feedback to individuals based on observation of service behaviors. Participates in an ongoing employee recognition program. Conducts training when appropriate. Participates in the employee performance appraisal process. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. Complies with loss prevention policies and procedures. .

Offroll position with one of the prestigious client Payroll Company - Walsons Facility Solutions Welcome and greet guests in a friendly and professional manner Answer phone calls and direct them to the appropriate person or department Handle incoming and outgoing correspondence, including emails and letters Manage the reception area to ensure it is clean and organized at all times Assist with administrative tasks, such as data entry, filing, and photocopying Maintain a record of incoming and outgoing guests and employees Handle guest complaints and resolve issues in a timely and efficient manner Coordinate with other departments to ensure smooth operations Maintain knowledge of company products, services, and policies Provide support to other team members as needed Receive letters, packages etc. and distribute them

Answering and transferring phone calls to employees. Sorting and delivering mail to employees. Greeting visitors when they arrive for meetings with management or sales staff. Managing the front desk and performing basic support tasks.

Job Summary: We are seeking a confident, polite, and customer-focused Front Office Telecaller to manage front-desk responsibilities and handle inbound and outbound calls in a real estate environment. You will be the first point of contact for walk-in clients and prospective leads over the phone Required Skills: Excellent verbal and written communication skills (English, Hindi, and regional language preferred). Pleasant personality and a professional attitude. Good telephone etiquette and interpersonal skills. Basic computer knowledge (MS Office, CRM tools). Ability to multitask and manage time effectively.