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7.0 - 10.0 years
7 - 10 Lacs
Mumbai, Maharashtra, India
On-site
Position Purpose Provide dedicated Support for Asia Exotic & Structured Front Office Desk Responsibilities Direct Responsibilities Trade Lifecycle Events - Compute and notify trade events (Early Termination, coupons....) - Monitor & Validate Barriers Crossing & Fixings mismatches. - Adjust booking in PNL / Risk Trade repository Systems. - Co-ordinate with Traders/PNL/Client Service teams on timely basis Contributing Responsibilities - To perform day-to-day core trade support functions to Trading including Trade Lifecycle processing, Trade Booking & Amendment - To handle any post-trade events such as corporate action adjustment, secondary event booking and notification - To be the middleman to co-ordinate all information from Front to Back to ensure smooth processing and settlement is properly performed. - To perform as an independent control team to strengthen all the control within the process. The individual will work closely with other Trade Support teams and Trading to ensure timely communication for any breaks identified. Main drivers are client service quality, independent control, operational risk safety and cost efficiency. Projects - Participate to global projects related to Trade Support processes improvements. - Participate to local projects related to systems migrations. - Active follow up on updating documentation of Trade Support processes. Technical and Behavioral Competencies required - Strong Equity derivatives products knowledge including the Front to Back workflows and the product event management. - Strong Preference to have MS and programming skills (VBA, Excel, Access) would be a significant plus. - Strong experience in Exotic products: product scheme knowledge, capacity to understand the Front Office to Back Office stream. - Pricing of exotic options would be a plus. - Analytical mindset: Aptitude to understand the Front to Back workflows and handle exceptional issues with logical mindsets to communicate with Front Office - Organized & good resistance to stress: This is a much faced paced dynamic environment; therefore excellent time management and good positive resistance to stress are compulsory. - Attention to detail: Ability to ring the bell for any abnormal trade pattern and escalate in timely manner - Innovation and initiatives (Think outside the box): Demonstrate willingness to constantly improve the status quo. Understand well the processes in place and evaluate if needed, alternative options to do things better with a cost - benefits / ROI approach. - Self-discipline & autonomy: Have a constant delivery on time mindset, both on the daily production and on the projects handled. Ability to work on its own with little supervision. - Adaptability & Change Management: Ability to easily adapt to new situations (new booking systems, new products, new activities to manage) as this is a constant changing environment - Strong Client Focus: Capacity to work with various clients. Need to be sensitive about the rationale of their requests and be proactive when replying to them. Work as partnership while consistently keeping an independent mindset. - Escalation & Reporting process: Internal rules of reporting and escalation to Operations and Front Office need to be known & applied. The team member also needs to report any sensitive information/issues and escalate immediately to their management. - Being involved and actor in major projects. Experience and Qualifications required - Strong Preference to have Bachelor or Master Degree on Economics, Mathematics or Finance. - 8+ years experience on Equities Derivatives Trade support Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to deliver / Results driven Ability to collaborate / Teamwork Communication skills - oral & written Ability to share / pass on knowledge Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to develop others & improve their skills Ability to develop and adapt a process Ability to inspire others & generate people's commitment Education Level: Bachelor Degree or equivalent Experience Level : At least 7 years Other/Specific Qualifications (if required)
Posted 3 days ago
7.0 - 10.0 years
7 - 10 Lacs
Bengaluru, Karnataka, India
On-site
Position Purpose Provide dedicated Support for Asia Exotic & Structured Front Office Desk Responsibilities Direct Responsibilities Trade Lifecycle Events - Compute and notify trade events (Early Termination, coupons....) - Monitor & Validate Barriers Crossing & Fixings mismatches. - Adjust booking in PNL / Risk Trade repository Systems. - Co-ordinate with Traders/PNL/Client Service teams on timely basis Contributing Responsibilities - To perform day-to-day core trade support functions to Trading including Trade Lifecycle processing, Trade Booking & Amendment - To handle any post-trade events such as corporate action adjustment, secondary event booking and notification - To be the middleman to co-ordinate all information from Front to Back to ensure smooth processing and settlement is properly performed. - To perform as an independent control team to strengthen all the control within the process. The individual will work closely with other Trade Support teams and Trading to ensure timely communication for any breaks identified. Main drivers are client service quality, independent control, operational risk safety and cost efficiency. Projects - Participate to global projects related to Trade Support processes improvements. - Participate to local projects related to systems migrations. - Active follow up on updating documentation of Trade Support processes. Technical and Behavioral Competencies required - Strong Equity derivatives products knowledge including the Front to Back workflows and the product event management. - Strong Preference to have MS and programming skills (VBA, Excel, Access) would be a significant plus. - Strong experience in Exotic products: product scheme knowledge, capacity to understand the Front Office to Back Office stream. - Pricing of exotic options would be a plus. - Analytical mindset: Aptitude to understand the Front to Back workflows and handle exceptional issues with logical mindsets to communicate with Front Office - Organized & good resistance to stress: This is a much faced paced dynamic environment; therefore excellent time management and good positive resistance to stress are compulsory. - Attention to detail: Ability to ring the bell for any abnormal trade pattern and escalate in timely manner - Innovation and initiatives (Think outside the box): Demonstrate willingness to constantly improve the status quo. Understand well the processes in place and evaluate if needed, alternative options to do things better with a cost - benefits / ROI approach. - Self-discipline & autonomy: Have a constant delivery on time mindset, both on the daily production and on the projects handled. Ability to work on its own with little supervision. - Adaptability & Change Management: Ability to easily adapt to new situations (new booking systems, new products, new activities to manage) as this is a constant changing environment - Strong Client Focus: Capacity to work with various clients. Need to be sensitive about the rationale of their requests and be proactive when replying to them. Work as partnership while consistently keeping an independent mindset. - Escalation & Reporting process: Internal rules of reporting and escalation to Operations and Front Office need to be known & applied. The team member also needs to report any sensitive information/issues and escalate immediately to their management. - Being involved and actor in major projects. Experience and Qualifications required - Strong Preference to have Bachelor or Master Degree on Economics, Mathematics or Finance. - 8+ years experience on Equities Derivatives Trade support Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to deliver / Results driven Ability to collaborate / Teamwork Communication skills - oral & written Ability to share / pass on knowledge Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to develop others & improve their skills Ability to develop and adapt a process Ability to inspire others & generate people's commitment Education Level: Bachelor Degree or equivalent Experience Level : At least 7 years Other/Specific Qualifications (if required)
Posted 3 days ago
7.0 - 10.0 years
7 - 10 Lacs
Mumbai, Maharashtra, India
On-site
Position Purpose Provide dedicated Support for Asia Exotic & Structured Front Office Desk Responsibilities Direct Responsibilities Trade Lifecycle Events -Compute and notify trade events (Early Termination, coupons....) -Monitor & Validate Barriers Crossing & Fixings mismatches. -Adjust booking in PNL / Risk Trade repository Systems. -Co-ordinate with Traders/PNL/Client Service teams on timely basis Contributing Responsibilities -To perform day-to-day core trade support functions to Trading including Trade Lifecycle processing, Trade Booking & Amendment -To handle any post-trade events such as corporate action adjustment, secondary event booking and notification -To be the middleman to co-ordinate all information from Front to Back to ensure smooth processing and settlement is properly performed. -To perform as an independent control team to strengthen all the control within the process. The individual will work closely with other Trade Support teams and Trading to ensure timely communication for any breaks identified. Main drivers are client service quality, independent control, operational risk safety and cost efficiency. Projects -Participate to global projects related to Trade Support processes improvements. -Participate to local projects related to systems migrations. -Active follow up on updating documentation of Trade Support processes. Technical and Behavioral Competencies required - Strong Equity derivatives products knowledge including the Front to Back workflows and the product event management. - Strong Preference to have MS and programming skills (VBA, Excel, Access) would be a significant plus. - Strong experience in Exotic products: product scheme knowledge, capacity to understand the Front Office to Back Office stream. - Pricing of exotic options would be a plus. - Analytical mindset: Aptitude to understand the Front to Back workflows and handle exceptional issues with logical mindsets to communicate with Front Office - Organized & good resistance to stress: This is a much faced paced dynamic environment; therefore excellent time management and good positive resistance to stress are compulsory. - Attention to detail: Ability to ring the bell for any abnormal trade pattern and escalate in timely manner - Innovation and initiatives (Think outside the box): Demonstrate willingness to constantly improve the status quo. Understand well the processes in place and evaluate if needed, alternative options to do things better with a cost - benefits / ROI approach. - Self-discipline & autonomy: Have a constant delivery on time mindset, both on the daily production and on the projects handled. Ability to work on its own with little supervision. - Adaptability & Change Management: Ability to easily adapt to new situations (new booking systems, new products, new activities to manage) as this is a constant changing environment - Strong Client Focus: Capacity to work with various clients. Need to be sensitive about the rationale of their requests and be proactive when replying to them. Work as partnership while consistently keeping an independent mindset. - Escalation & Reporting process: Internal rules of reporting and escalation to Operations and Front Office need to be known & applied. The team member also needs to report any sensitive information/issues and escalate immediately to their management. - Being involved and actor in major projects. Experience and Qualifications required - Strong Preference to have Bachelor or Master Degree on Economics, Mathematics or Finance. - 8+ years experience on Equities Derivatives Trade support Skills Referential BehaviouralSkills :(Please select up to 4 skills) Ability to deliver / Results driven Ability to collaborate / Teamwork Communication skills - oral & written Ability to share / pass on knowledge Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to develop others & improve their skills Ability to develop and adapt a process Ability to inspire others & generate people's commitment Education Level: Bachelor Degree or equivalent Experience Level: At least 7 years Other/Specific Qualifications(if required)
Posted 3 days ago
1.0 - 6.0 years
4 - 7 Lacs
Gurugram
Work from Office
We are looking for a polished, customer-focused Front Office Executive (FOE) for Dr Lal path lab. The FOE will be the first point of contact for walk-in clients, responsible for delivering a seamless, personalized, and courteous experience and coordinate with diagnostic teams and explain basic test procedures in a client-friendly manner. Key Responsibilities: Client Interaction & Service Experience Welcome and assist all clients with warmth and professionalism. Explain service offerings and package details clearly and sensitively. Appointment & Report Management Manage scheduling of pathology, radiology, and doctor consultation slots. Handle billing, payment processing, and issuance of invoices as per process. Operational Coordination Maintain up-to-date knowledge of test panels, report timelines, and departmental workflows to provide accurate information. Experience & Ambience Management Collect client feedback and escalate concerns promptly for resolution. Key Requirements: Qualification: Graduate in any stream. Experience: 2+ years in customer service/front office, ideally in diagnostics, wellness, healthcare, or luxury hospitality. Skills: Excellent verbal communication in English and local language Presentable with warm interpersonal behavior Ability to multitask and manage high-value clients discreetly
Posted 3 days ago
2.0 - 5.0 years
7 - 9 Lacs
Mumbai
Work from Office
IC/PM Individual Contributor Role Company Profile Jaquar Group is a prominent Indian conglomerate established in 1960 that operates in the bathroom and lighting industry headquartered in Manesar and has a global presence with manufacturing facilities, subsidiaries, and distribution networks in various countries. Jaquar has grown to become one of the leading manufacturers of premium bathroom fittings, sanitary ware, faucets, showers, wellness products, and lighting solutions. Our Values At Jaquar Group, our values guide everything we do. As part of our team, you will be expected to uphold these principles: Passion for technology – We innovate continuously Highest quality standards – We strive for excellence Building strong relationships – We value lasting partnerships Excellent customer service – We prioritize customer satisfaction Taking care of our people – We support and nurture our team Integrity – We uphold the highest ethical standards About the Role As a Front Office Executive of the Orientation Centre (OC), you will be the first point of contact for all visitors, clients, and stakeholders. Your role involves managing the front desk, coordinating visitor experiences, and providing a warm and professional welcome to all guests. You will be responsible for maintaining a smooth and efficient operation of the front office while supporting administrative tasks and ensuring high-quality service. Key Responsibilities Greet and assist visitors in a friendly and professional manner Answer and direct incoming phone calls, addressing inquiries or directing to the appropriate department Maintain a clean and organized front desk and reception area Coordinate and manage visitor registrations, ensuring a seamless and pleasant experience Provide information about the Orientation Centre, its services, and facilities to visitors Guide visitors through the check-in process and ensure they are directed to their scheduled appointments or tours Assist with scheduling appointments, meetings, and tours for visitors and internal staff Maintain and update records of visitor logs, appointments, and correspondence Handle basic administrative tasks such as filing, photocopying, and managing office supplies Address and resolve visitor inquiries, concerns, or complaints in a professional manner Ensure visitors are comfortable and provided with necessary information or refreshments Collaborate with internal teams to provide timely responses to visitor queries or requests Liaise with housekeeping, security, and other departments to ensure the OC runs efficiently Provide feedback on visitor experiences and suggest improvements for enhancing service quality Coordinate events at JW/OC Reaching out to customers post visit for any further information/support where appropriate Key Attributes Proficiency in Microsoft Office (Word, Excel, Outlook) Familiarity with front office or reception management systems Fluency in English; knowledge of additional languages is a plus Positive attitude and professional demeanor Previous experience in the hospitality or corporate sector is preferred Self Driven and Goal/Result Oriented Attention to Detail Creativity/Innovation Decision Making/Judgment Qualifications and Experience Education: Bachelor’s degree or diploma in Hospitality, Business Administration, or a related field Experience: 4-6 years of experience in front office, reception, or customer service roles Skills: Excellent verbal and written communication skills Strong interpersonal and customer service abilities Organizational skills and attention to detail Strong problem-solving skills and ability to work independently Company Commitment to Equal Opportunity Employment Jaquar Group is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national orientation or disability. Reach Us At Jaquar and Company Private Limited Plot No.3, Sector – 11, IMT Manesar Gurgaon, Haryana – 122050 www.jaquar.com
Posted 3 days ago
1.0 - 2.0 years
1 - 2 Lacs
Mumbai Suburban, Mumbai (All Areas)
Work from Office
We are on the lookout for a proficient Front Office Executive to join our team. The successful candidate will be the first point of contact for our company, managing all reception duties and handling administrative tasks. Required Candidate profile Edu:Any Graduate 1-2 years of experience in customer service or client-facing roles or Front Desk role preferably in the real estate sector. Any Querry:snehal@peshr.com/9137306440
Posted 3 days ago
1.0 - 4.0 years
1 - 5 Lacs
Bengaluru
Work from Office
Job Summary: The Front Office Executive is the first point of contact for visitors and clients, responsible for delivering exceptional customer service and administrative support. This role requires a friendly demeanor, excellent communication skills, and strong organizational abilities. Key Responsibilities: Greet and welcome visitors in a professional and courteous manner. Maintain the reception area, keeping it tidy and presentable. Coordinate appointments and manage meeting room bookings. Handle incoming and outgoing mail and deliveries. Maintain visitor logs and issue visitor badges. Provide basic information about the organization to clients and visitors. Assist in administrative tasks such as data entry, filing, and record keeping. Coordinate with internal departments for smooth office operations. Manage inventory of office supplies and place orders when necessary. Requirements: Proven experience as a Front Office Executive or similar role. High school diploma or equivalent; a degree in administration or hospitality is a plus. Proficiency in MS Office (Word, Excel, Outlook). Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Professional appearance and behavior. Ability to handle confidential information with integrity. Preferred Skills: Familiarity with front desk or office management tools (e.g., phone systems, printers). Customer service experience is a strong plus. Ability to work under pressure and in a fast-paced environment.
Posted 3 days ago
3.0 - 8.0 years
5 - 10 Lacs
Gurugram
Work from Office
What this job involves: Creating a First Impression That Lasts As the Senior Receptionist, you are not just the first person people see; you are the first point of impact. Your role goes beyond greeting visitorsyou set the tone and embody our values of hospitality, efficiency, and professionalism. Your ability to manage interactions with poise, build rapport quickly, and represent both JLL and our clients brand with confidence and respect is essential. Through impeccable presentation, you foster a welcoming environment that everyone will remember and appreciate. Leadership in Creating Unforgettable Impressions: Frontline Leadership: Serve as the primary ambassador for JLL and the client, leading by example to ensure every visitor and employee experiences exceptional service. Team Development: Mentor and guide junior reception staff, fostering a culture of professionalism, warmth, and customer-centricity. Strategic Engagement: Develop and implement strategies to enhance first impressions, aligning with the clients values and JLLs standards of excellence. Excellence in Event Management and Presentation: Event Leadership: Take charge of planning and executing high-profile internal and client events, ensuring they reflect the highest standards of quality and creativity. Innovation and Strategy: Introduce innovative approaches to event logistics and presentation, optimizing resources and enhancing the overall experience. Collaboration: Work closely with cross-functional teams to ensure seamless coordination and execution of events that support the clients business objectives. Advanced Stakeholder Management: Primary Liaison: Act as the key point of contact for stakeholders at all levels, ensuring effective communication and collaboration across departments such as Food, Security, Audio Video, and NetOps. Relationship Building: Cultivate strong, strategic relationships with internal and external stakeholders to facilitate smooth operations and exceptional support. Proactive Problem-Solving: Anticipate potential challenges, analyze risks, and develop comprehensive mitigation plans to maintain uninterrupted operations. Championing an Efficient and Safe Workplace: Operational Oversight: Lead the management of meeting room bookings, supply inventories, and documentation processes to ensure an organized and efficient work environment. Safety and Compliance: Uphold and enforce safety protocols and compliance standards, ensuring a secure and positive experience for all clients, vendors, visitors, and guests. Continuous Improvement: Identify opportunities for process enhancements and implement best practices to optimize workplace efficiency and effectiveness. Ensuring Compliance and Responsive Leadership: Incident Management: Oversee escalation and incident reporting procedures, ensuring adherence to all applicable guidelines and best practices. Policy Implementation: Ensure that all team members are trained and compliant with safety and operational protocols, maintaining a trusted and secure workplace environment. Sound like you To apply, you need to be: Knowledgeable and experienced Minimum of 3 years in a high-volume, corporate reception role within a multinational environment. Proven leadership experience, preferably in managing or mentoring a team of receptionists or administrative staff. Strong leadership and team management capabilities. Exceptional customer service skills with a proactive, solutions-oriented mindset Passionate about customers Is customer service second nature to you Are you a team player whos eager to learn with a flexible approach To be outstanding in this role, you will be positive, energetic and able to creatively problem solve. You should also have superb communication skills so you can hit it off with the people youll be in contact with on a daily basis. A positive and strong communicator If youre confident and customer oriented, youll be skilled in interacting with stakeholders across all levels.. Superior written and spoken English communication skills, with the ability to interact confidently with stakeholders at all levels. Advanced problem-solving abilities and strategic thinking. Highly organized with excellent attention to detail and the ability to manage multiple priorities effectively.
Posted 3 days ago
1.0 - 5.0 years
0 Lacs
karnataka
On-site
As a Front Office Patient Care and Management Relationship Manager Marketing Manager at a hospital, your primary responsibility will be to oversee the front office operations while ensuring high-quality patient care. You will also be responsible for managing relationships with patients to ensure their satisfaction and well-being. Your role will involve coordinating with various departments within the hospital to streamline operations and enhance the overall patient experience. As a Relationship Manager, you will need to have excellent communication and interpersonal skills to build and maintain positive relationships with patients, their families, and healthcare providers. In addition to patient care and relationship management, you will also be responsible for marketing initiatives to promote the hospital's services and attract new patients. This will involve developing and implementing marketing strategies to reach target audiences and increase brand awareness. Overall, as a Front Office Patient Care and Management Relationship Manager Marketing Manager, you will play a crucial role in ensuring the smooth operation of the hospital, maintaining positive relationships with patients and stakeholders, and driving marketing efforts to support the hospital's growth and success.,
Posted 3 days ago
1.0 - 5.0 years
2 - 3 Lacs
Ghaziabad, Gurugram, Delhi
Work from Office
Greet customers with warmth & politeness. Guide them to the area they are required to go. Attend to all guests promptly and courteously; coordinate services as per their requirements. Be aware of customers names, their appointment time and greet repeat customers with recognition and warmth. Help customers fill the registration forms and any related documents. Complete the Registration Process and generate UHID Cards for patients.
Posted 3 days ago
2.0 - 6.0 years
0 Lacs
kolkata, west bengal
On-site
As a Student Counsellor at our organization, you will be responsible for providing guidance and support to students and parents in their academic pursuits. Your role will involve greeting and assisting walk-in visitors, understanding their educational requirements, and recommending appropriate courses from our offerings. It will be crucial for you to effectively communicate details about our programs, faculty members, fee structure, and success records to prospective students to facilitate their enrollment. Additionally, you will be handling tele-calling activities to follow up on leads generated through various channels. This includes counseling individuals over the phone, scheduling appointments for in-person sessions, and maintaining accurate call logs and follow-up lists using tools like Excel or a basic CRM system. Your proficiency in English and either Bengali or Hindi will be essential for effectively engaging with our diverse clientele. In the realm of front office and administrative duties, you will be tasked with maintaining student inquiry registers, admission records, and daily attendance logs. You will also play a role in ensuring the cleanliness and organization of the reception area, notice boards, and other administrative tasks. Furthermore, your assistance will be needed in coordinating events, scheduling classes, and facilitating communication between students and faculty members. As part of the center coordination team, you will act as a liaison between parents, students, and the head office for updates on class schedules, test results, and feedback. Your ability to maintain a positive and professional rapport with stakeholders will contribute to the smooth operation of our center. You should be prepared to take on any additional tasks or assignments as delegated by the organization to support its operations effectively. To be eligible for this position, you should hold a Bachelor's Degree and have a minimum of 2 years of experience in a similar domain. Prior exposure to student counseling, career guidance, or job counseling will be advantageous. A proactive attitude, strong convincing skills, and proficiency in using technology tools like Excel for reporting and data management are highly desirable qualities for this role. This is a full-time job that offers benefits such as cell phone reimbursement, commuter assistance, health insurance, internet reimbursement, and provident fund coverage. The work schedule is during day shifts, and the role requires in-person presence at the designated work location.,
Posted 3 days ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
The Senior Talent Acquisition Business Partner will be responsible for attracting and recruiting experienced candidates in the tech/front office/corporate space. You will manage the end-to-end recruitment process with a keen attention to detail, providing support and professionalism to ensure a top-notch recruitment experience. This is a 6-month contract position. Your key responsibilities will include leading the recruitment process from selection to onboarding, focusing on technology/front office/corporate roles. You will be expected to meet hiring contribution targets, SLAs, KPIs, and team objectives. Building effective recruitment strategies based on hiring manager and business needs will be crucial, along with conducting interviews and providing market insights to drive the hiring strategy. Developing strong relationships with hiring managers, candidates, and the HR community is essential. You will also play a role in enhancing the employer brand and optimizing talent quality and experience. Ensuring diversity and inclusion practices are integrated throughout the recruitment process will be a priority. Additionally, participating in career fairs and coding challenges, maintaining data integrity in the ATS, and contributing to team development initiatives will be part of your role. The ideal candidate should have at least 5 years of Talent Acquisition or Recruitment experience, with a minimum of 3 years in tech/front office/corporate settings. Proficiency in Microsoft Office tools and applicant tracking systems (iCIMS preferred), along with vendor management experience, is required. Strong communication skills, confidentiality maintenance, a sense of urgency, and familiarity with HR policies and practices are desired qualities for this position.,
Posted 4 days ago
2.0 - 6.0 years
0 Lacs
pune, maharashtra
On-site
As a Guest Relations Executive, your primary responsibility is to guarantee a seamless and positive experience for all guests, starting from their arrival until they depart. Your role is crucial in providing exceptional customer service, addressing guest inquiries, and efficiently resolving issues while upholding a positive and welcoming atmosphere. Your duties will involve interacting with guests by warmly greeting and welcoming them upon arrival to ensure they feel valued and important. As the main point of contact throughout their stay, you will be required to provide information about the hotel's services, facilities, and local attractions. In terms of guest satisfaction, you will collaborate with various departments to promptly and effectively address guest requests and complaints. Maintaining clear communication with the housekeeping, front office, and F&B teams is essential to ensure seamless service delivery. During critical situations, such as emergencies, you will be expected to assist with emergency procedures to guarantee the safety and well-being of guests. Additionally, your role will involve handling unforeseen circumstances like overbooking with tact and professionalism. Key Skills required for this role include proficiency in front office operations, exceptional customer service, strong communication abilities, expertise in guest relations, effective crisis management skills, and adept problem-solving capabilities.,
Posted 4 days ago
0.0 - 4.0 years
0 Lacs
maharashtra
On-site
As a Host Intern at Conscious, you will play an integral role in running the Host desk alongside a dynamic team. Your responsibilities will span from handling check-ins and providing insider tips about Amsterdam to facilitating smooth check-outs and everything in between. You will have the opportunity to inspire guests with our unique story, serving as the welcoming face and initial point of contact at Conscious. Additionally, you will take ownership of your own projects, allowing you to showcase your skills and creativity. To excel in this role, you should possess a genuine passion for the hotel industry and be eager to embark on a Front Office Internship lasting a minimum of 4 months. The prospect of collaborating with the team to manage a full hotel should invigorate you, reflecting your enthusiasm for hospitality. A commitment to sustainability is essential, as you will be contributing to a company dedicated to eco-conscious practices. Embracing the dynamic nature of hotel life, where each day and shift present new challenges and opportunities, is key to thriving in this environment. Proficiency in English is a must, and it is preferred that you reside in or near Amsterdam to ensure seamless integration into the team and community. In return for your dedication and hard work, you will receive a competitive internship fee of 600 euros per month (based on full-time commitment). You can look forward to being part of an open and friendly company that organizes legendary staff parties, Christmas celebrations, and social gatherings. Enjoy special discounts on rooms for friends and family, as well as staff discounts at our shops and restaurants. As a Host Intern, you will have the chance to experience Conscious through the eyes of our guests, including a complimentary night's stay with your loved one or family member. Furthermore, you will receive an additional monthly budget of 25 euros (based on full-time) that can be used for personal expenses such as gym subscriptions, transportation, home deliveries, shopping, and more. If you are excited about taking on this challenge and becoming our new Host Intern, we encourage you to apply by clicking the "Apply" button below. For any inquiries or further information, feel free to reach out to the People & Development Team at +316 11980712. Join us at Conscious and embark on a rewarding journey in the vibrant world of hospitality.,
Posted 4 days ago
4.0 - 9.0 years
0 - 0 Lacs
bangalore
On-site
Community Manager Position Community Manager (InHospital, Community Outreach & OnCall support) Location Koramangala, Bangalore (Inside the hospital & within the local community) Department: Customer Relations / Guest Relations Reporting to Hospital Operations Manager Experience 1 + years (hotel background preferred) Qualification Graduate in Hospitality / Hotel Management Preferably exHotelier, Roles and responsibility Appointment booking (inhospital & partner clinics) 3. OnCall Support Answer incoming calls, resolve general queries, and triage medical vs. nonmedical issues. Use CRM to book appointments, arrange home services, escalate urgent needs, and follow up until closure. 4. End-to-end Ownership Proactively track each patients journey preadmission through postdischarge followup. Ensure high satisfaction by closing the full loop on every request and delivering empathetic, solution driven service.
Posted 4 days ago
1.0 - 5.0 years
0 - 0 Lacs
nagpur, maharashtra
On-site
As a Front Office Associate, you will be responsible for providing excellent customer service by welcoming guests, answering phone calls, and addressing inquiries with a positive attitude. Your role will include managing the front desk area, checking guests in and out, and ensuring a smooth experience for all visitors. In this position, you will also be required to handle administrative tasks such as maintaining records, scheduling appointments, and coordinating with other departments as needed. Attention to detail and strong communication skills are essential to effectively assist guests and fulfill their requests promptly. Additionally, you will play a key role in ensuring the front office operations run efficiently by assisting with various tasks, including organizing documents, managing office supplies, and supporting the team with any ad-hoc duties. Your friendly and professional demeanor will contribute to creating a welcoming atmosphere for guests and colleagues alike. Overall, as a Front Office Associate, you will be the first point of contact for guests and visitors, representing the company in a positive light. Your ability to multitask, prioritize tasks, and handle inquiries with professionalism will be crucial in providing a high level of customer service and contributing to the overall success of the front office operations.,
Posted 4 days ago
4.0 - 9.0 years
15 - 20 Lacs
Mumbai
Work from Office
Job Description: In Scope of Position based Promotions (INTERNAL only) Job Title: Lead - Valuation Risk - Analytics & Control, VP Location: Mumbai, India Role Description Valuation Risk is a specialist group within Market and Valuations Risk Management (MVRM) that manages a wide range of relevant risk and implementation topics to ensure integrity and control over all aspects of the valuation of the Banks trading portfolios. This includes: Performance of monthly and intra-month Independent Price Verification (IPV), Reserves and Prudential Capital Oversight and development of valuation, reserve and Prudential Capital methodologies Analysis and management of key valuation uncertainty issues through DBs senior management Review of bespoke derivative and structured financing trades Valuations works closely with its Risk Management partners, Finance, and Trading globally What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities The primary function of the role is to have an oversight of key Valuation results while ensuring compliance to frameworks and rulebooks. Ensure effective design and efficient operation of processes and controls. Provide transparency of outcomes and insightful analysis for business and other key stakeholders. Drive/Support Change BoW (Key Deliverables), regulatory and audit remediation. Being a senior role, the candidate is required to demonstrate in-depth knowledge of Rates/credit markets in both cash and derivative product, and to have solid understanding of other product groups given the diverse scope of the Rates/credit desk trading mandate. The candidate is expected to bring well-developed stakeholder management and leadership skills in addition to infrastructural and product technical skill sets and to establish a solid commercial and valuation risk culture in partnership with senior stakeholders. Key Stakeholders: Senior Risk, Valuations and Finance Management, Front Office, External and Internal auditors and Regulators. Ability to multitask and project management skills is must, ability to handle complex projects and execution oriented Your skills and experience Ideally the candidate will have several years of experience within the valuation / Market Risk departments of a large investment bank with in-depth knowledge of Rates and Currency markets. Specific exposure to IPV, reserving, pricing and modelling aspects of valuation control of trading businesses is preferred. Good working knowledge of Excel, VBA and possibly Python, hands-on experience of market data providers including Reuters, Bloomberg, ISMA and Markit Good communication skills How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs https://www. db. com/company/company. htm Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.
Posted 4 days ago
0.0 - 2.0 years
1 - 4 Lacs
Mumbai, Pune, Khopoli
Work from Office
Key Responsibilities: People Management Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Financial Management Identify optimal, cost effective use of the resources and educate the team on the same. Operational Management Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports. Respond to inquiries and resolve problems in an effective manner. Ensure all guests receive a swift, smooth, professional and friendly check in and check out Ensure quality in all aspects of the job. Maintain record of all banquet and any other functions in the hotel. Liaise with other departments for the resolution of day-to-day administrative and operational issues. Carry out other duties which naturally fall within the reasonable expectations of the post. Adhere to the Procedures & Standards Manual. Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas. Liaise with Housekeeping for the Room Status. Handle additional responsibilities as and when delegated by the Management. Hygiene / Personal safety / Environment: Ensures that the workplace and storage areas remain clean and tidy Respects the instructions and safety guidelines for the equipment (s)he uses Applies the hotels security regulations (in case of fire etc) Respects the hotels commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Novotel ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme. Key Contacts Liaises with Responsible for (as assigned) Sales & Marketing team Front Office Team Housekeeping Team Reservations Team Trainees Occupational Health & Safety Employee Responsibility All employees to safeguard their health and safety, and the health and safety of others, in the workplace. Replacement and Temporary Mission: Be ready and responsible for any job, which may be assigned by the Management. This job description is not intended to be an exhaustive list of all responsibilities skill, effort or working condition associates with the position. It is only indicative and intended to provide a description of the principle elements essential for the performance of the job. All job descriptions are subject to change.
Posted 4 days ago
2.0 - 7.0 years
2 - 3 Lacs
Navi Mumbai
Work from Office
Responsibilities: * Manage reservations & check-ins/outs * Maintain front desk operations & guest relations * Greet guests, process bookings & manage requests * Ensure exceptional customer service at all times
Posted 4 days ago
0.0 - 2.0 years
2 - 5 Lacs
Lucknow
Work from Office
Responsible for daily administration, meeting and greeting, dealing with guests queries and complaints, and booking rooms. visitors Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Any matter which may affect the interests of the hotel should be brought to the attention of the Management. Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Identify optimal, cost effective use of the resources and educate the team on the same. Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports. Respond to inquiries and resolve problems in an effective manner. Ensure all guests receive a swift, smooth, professional and friendly check in and check out Ensure quality in all aspects of the job. Maintain record of all banquet and any other functions in the hotel. Liaise with other departments for the resolution of day-to-day administrative and operational issues. Carry out other duties which naturally fall within the reasonable expectations of the post. Adhere to the Procedures & Standards Manual. Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas. Liaise with Housekeeping for the Room Status. Handle additional responsibilities as and when delegated by the Management.
Posted 4 days ago
2.0 - 4.0 years
2 - 7 Lacs
Mysuru
Work from Office
We are seeking a highly skilled and customer-focused Duty Manager to join our team in Mysuru, India. As a Duty Manager, you will play a crucial role in overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences, and maintaining our reputation for excellence in the hospitality industry. Oversee daily hotel operations, including front desk, housekeeping, and guest services Prepare for daily arrivals, ensuring proper room allocation, amenities, and special requests Conduct daily briefings and ensure adherence to quality standards Handle guest check-ins, check-outs, and resolve any issues or complaints promptly Manage and motivate front office staff, providing guidance and support as needed Monitor online reviews and guest feedback, addressing concerns and implementing improvements Perform cashiering duties, including foreign exchange transactions and night audit tasks Coordinate with other departments to ensure smooth operations and guest satisfaction Implement and maintain safety and security procedures Promote room and service upselling to maximize revenue Assist in achieving performance targets and maintaining high guest satisfaction scores Handle walk-in reservations and process call-in bookings when needed Ensure VIP rooms are prepared and checked prior to arrival Participate in management meetings and contribute to strategic planning
Posted 4 days ago
1.0 - 5.0 years
6 - 10 Lacs
Pune
Work from Office
Join us as a Application Support - Corporate Digital Banking at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. Youll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. To be successful as a Application Support - Corporate Digital Banking you should have experience with: Experience in application/technical support. Experience in incident/problem management. Experience in the following technologies/skills Linux/Unix, Oracle / SQL Server, aPaaS, AWS, Autosys, AppD. Basic understanding of Core Banking Application. Some other highly valued skills may include: Java, AppDynamics, ELK & Wily, Netcool. Unix/Linux scripting. ITIL V3/V4. Knowledge/experience of Oracle flexcube (IFE/FCC/FCR/UBS/FCDB) application product suit. . Ability to support a complex application during recoveries in a high pressured area. & cover on call support with flexibility around working hours. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role To effectively monitor and maintain the bank s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.
Posted 4 days ago
13.0 - 17.0 years
15 - 16 Lacs
Bengaluru
Work from Office
Responsible for the management and coordination of all Rooms area departments (including Front Office, Engineering/Maintenance and Housekeeping) and managing staff. Plans, develops, implements and evaluates the quality of property s guest rooms. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. The position ensures that the Rooms division meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR 4-year bachelors degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Supporting the Management of Rooms Division Activities Champions the brand s service vision for product and service delivery. Communicates a clear and consistent message regarding departmental goals to produce desired results. Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. Monitors and promotes room rates, specials, and promotions at the residence. Monitors expected arrivals and departures. Coordinates and makes preparations for group activities. Runs and reviews critical information contained in Rooms division reports. Operates all department equipment as necessary and reporting malfunctions. Ensures employees have the proper supplies and uniforms. Understands night audit procedures and being able to comprehend and utilize reports as necessary. Understands and complies with loss prevention policies and procedures. Assists in ensuring the property s crisis management plan is followed as applicable. Managing Profitability Analyzes service issues and identifies trends. Works with Rooms division teams to develop an operational strategy that is aligned with the brand s business strategy and leads its execution. Reviews and audits expenses. Managing Revenue Goals Monitors Rooms division sales performance against budget. Reviews reports and financial statements to determine Rooms division performance against budget. Reviews Rooms division occupancy & rate, wages and controllable expenses. Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results. Ensuring and Providing Exceptional Customer Service Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer. Delivers excellent customer service throughout the customer experience and encourages the same from other employees. Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. Coordinates and communicates event details both verbally and in writing to the customer and property operations. Creates an atmosphere in the Rooms division that meets or exceeds guest expectations. Responds to and handles guest problems and complaints. Uses personal judgment and expertise to enhance the customer experience. Stays available to solve problems and/or suggest alternatives to previous arrangements. Interacts with guests to obtain feedback on product quality and service levels. Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensures that employees understand expectations and parameters for Room division duties. Managing and Conducting Human Resources Activities Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. Interviews applicants as needed. Ensures employees are treated fairly and equitably. Ensures that regular, ongoing communication is happening in the Rooms division (eg, pre-shift briefings, staff meetings). Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. Solicits employee feedback, utilizes an open door policy and reviews employee engagement results to identify and address employee problems or concerns. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Posted 4 days ago
1.0 - 4.0 years
7 - 11 Lacs
Pune
Work from Office
Job Description: Job Title: Wealth management, NCT Location: Pune, India Corporate Title: NCT Role Description Asset Transfer and Brokerage Support team is part of Wealth management US Operations, which takes care of asset movement and alternative investments for Private bank and Brokerage clients. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Daily monitoring of incoming FX Trades, Lien Release, Account opening, Miscellaneous wires requests and processing them within cut off time. Onboarding the client assets from counterparties for incoming WM clients in a timely manner while working with front office, custodian and counterparties. Terminating the client accounts upon request from FO and ensuring that cash and securities are transferred within expected time and accurately. Pricing of alternative investment products for private bank and brokerage clients. New client investments in alternatives which will include private equity and Hedge funds closing , capital call and distribution. Your skills and experience Graduate or above Needs to be a self-starter with significant ability to undertake initiatives. Strong interpersonal / good negotiations skills are required. Follow through skills, Effective communication skills, fluency in Microsoft Office skills, ability to confidently handle internal clients, futuristic and innovative approach will be expected. Ability and willingness to work in night shift is a must. How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs https://www. db. com/company/company. htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.
Posted 4 days ago
1.0 - 2.0 years
1 - 3 Lacs
Hyderabad
Work from Office
Were seeking a skilled and friendly Front Office Executive to join our team at Medtronic. She will manage the reception or front desk at our Reception. Thus, as the first point of contact for our Employees and visitors, she will play a critical role in creating a welcoming environment and providing excellent customer service. In this role, you are expected to handle administrative tasks and support other departments in everyday chores. Roles Handle the front desk, maintain visitor records, Meeting Room Bookings, Facility tools operations, Entry approvals. Manage administrative chores and organizational tasks. Create a welcoming, professional environment for clients and customers. Tasks Managing the reception area and ensuring the office is neat and tidy. Greeting and welcoming clients, customers and visitors courteously and professionally. Answering phone calls and directing them to the appropriate staff member/department. Handling incoming and outgoing mail and packages. Taking care of general everyday tasks like scheduling appointments, organizing files and maintaining office supplies. Required skills and qualifications Bachelors degree in any field. Excellent communication and interpersonal skills. Ability to prioritize tasks and great organizational capabilities. Competency in managing time and solving everyday problems. Customer-oriented mindset with a passion for providing exceptional service. Fluency in English, Hindi, and at least one other regional language. Preferred skills and qualifications 1-2 years of experience in a similar job or other customer-facing roles. Proficiency in using computers and other office equipment. Willingness to work in a fast-paced environment with multitasking ability. Basic knowledge of Microsoft Office (MS Word and MS Excel).
Posted 4 days ago
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