Front Office Executive

Front Office Executive

Company: Seven Seas Hotel
Location: Rohini, New Delhi
Department: Front Office
Industry: Hospitality / Hotel
Experience: 3-5 years in hotel Front Office

Job Summary

Seven Seas Hotel is looking for a professional, guest-oriented Front Office Executive with 3–5 years of relevant experience in hotel Front Office operations. The candidate should have strong guest-handling skills, knowledge of hotel procedures, and the ability to ensure a smooth and welcoming guest experience.

Key Responsibilities

• Welcome guests and ensure a professional and courteous check-in experience.
• Manage guest check-in, check-out, room allocation, and billing procedures.
• Handle guest inquiries, requests, complaints, and feedback efficiently.
• Coordinate with Housekeeping, Reservations, Security, and other departments for smooth hotel operations.
• Maintain accurate guest registration records, billing details, and Front Office documentation.
• Handle telephone calls, reservations-related queries, and guest communication.
• Monitor room status and coordinate room readiness with Housekeeping.
• Maintain guest confidentiality and follow hotel policies and standard operating procedures.
• Assist with VIP guest arrangements and special guest requests.
• Ensure professional grooming, punctuality, and adherence to service standards.

Candidate Requirements

• Minimum 3–5 years of experience in a hotel Front Office department.
• Prior hotel experience is mandatory; candidates from non-hotel backgrounds will not be preferred.
• Graduate or diploma in Hotel Management or Hospitality preferred.
• Working knowledge of hotel PMS software, billing, and guest registration procedures.
• Excellent communication, interpersonal, and problem-solving skills.
• Professional appearance, positive attitude, and strong guest-service orientation.
• Willingness to work rotational shifts, weekends, and holidays.
• Candidates residing in Delhi NCR will be preferred.

What We Offer

• Opportunity to work in a professional hospitality environment.
• Career development and growth opportunities.
• Salary as per experience and suitability.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Paid sick time
• Paid time off

Work Location: In person