Front Office Executive (Receptionist)

Job Title: Front Office Executive
Reporting to: BURSAR (Chief Manager Operations)Role as a Front Office Executive: As a Front Office Executive at The Shri Ram Academy in Hyderabad, your primary responsibility is to manage and oversee the front desk operations of the school. You will be the first point of contact for parents, visitors, and staff members, and you will report directly to the Bursar, the Chief Manager of Operations. Your key job responsibilities will include. Responsibilities:  Reception duties: Greeting visitors, parents, and staff with a friendly and professional demeanour, and treating them with a warm welcome.  Managing phone calls: Handling incoming and outgoing phone calls in a polite and efficient manner, directing calls to the appropriate individuals or departments, and taking messages when necessary.  Responding to inquiries: Addressing inquiries from parents, visitors, and staff members, providing information about the school's programs, activities, and procedures.  Visitor management: Managing the visitor sign-in and sign-out process, issuing visitor passes, and ensuring security protocols are followed.  Handling mail and deliveries: Receiving and distributing mail and packages, and ensuring they reach the appropriate recipients promptly.  Board room schedules: Managing the booking and availability of the board room for meetings and events. Keeping a detailed schedule of all board room reservations, including the date, time, duration, and participants involved.  Administrative support: Assisting the administrative team with various tasks, such as data entry, maintaining records, and handling general office duties.  Resolving concerns: Addressing minor concerns and complaints from parents or visitors and escalating more significant issues to the relevant authorities as per school guidelines.  Emergency response: Being prepared to handle emergency situations, such as medical emergencies or building evacuations, and taking appropriate actions in coordination with school management and staff.  Maintaining a tidy front desk area: Ensuring the front desk area is organized, clean, and presentable at all times.  Early gate pass approval: Taking responsibility for issuing early gate passes to students who need to depart from the school before regular dismissal time. You will coordinate with the Bursar or the Head of School to get appropriate approval for such requests, ensuring proper documentation and verification.  Lunch boxes delivery: Coordinating the delivery of lunch boxes to their respective classrooms for students who have pre-ordered meals from the school's cafeteria or catering service. This involves liaising with the cafeteria staff and ensuring timely delivery  Supporting events: Assisting in the coordination of school events, such as parent teacher meetings, open houses, and school functions.  Adhering to school policies: Following the school's code of conduct, policies, and procedures, and adhering to confidentiality guidelines when handling sensitive information.  Guest Management: Coordinating SEL Guests through travel agency and reserve the flight tickets and accommodation.  Guest Management: Coordinating their visits with Transport department for their Airport transfers to Hotel and then to school.  Guest Management: As per the SOP, coordinate and arrange Take away.  Approved requests for the prints to be carried out efficiently and handover to the teachers after making a note of prints provided to them.  Note : Has to take care of all responsibilities of a Parent Support Executive in her absence. Qualification & Skills  Bachelor's degree in any field  Outstanding interpersonal skills.  Pleasant communication skills.  Computer applications such as MS Office, browsing etc

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Provident Fund

Work Location: In person