Front Office Executive & Manager

JD for Manager Oversee the operations functions of the hotel, as per the Organizational chart. Hold regular briefings and meetings with all heads of departments. Ensure full compliance with Hotel operating controls, SOPs, policies, procedures, and service standards. Lead all key property issues including capital projects, customer service, and refurbishment. Handling complaints, and overseeing the service recovery procedures. Responsible for the preparation, presentation, and subsequent achievement of the hotels annual Operating Budget, Marketing, and sales Plan and Capital Budget. Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Ensure all decisions are made in the best interest of the hotels and management. Deliver hotel budget goals and set other short and long-term strategic goals for the property. Developing improvement actions and carrying out cost savings. A strong understanding of P&L statements and the ability to react with impactful strategies Closely monitor the hotels business reports daily and make decisions accordingly. Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate. Maximizing room yield and hotel/resort revenue through innovative sales practices and yield management programs. Prepare a monthly financial report for the owners and stakeholders. Draw up plans and budgets (revenues, costs, etc.) for the owners. Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services. Act as a final decision maker in hiring a key staff. Coordination with HODs for the execution of all activities and functions. Salary: 20k-40k JD for Front Office Executive Greeting and welcoming visitors/guests in a professional and friendly manner Maintaining a tidy and presentable front desk with all necessary materials like pens, forms, paper, etc. Reporting to management and performing other administrative duties Performing light data entry tasks as required Monitoring employee attendance and ensuring adherence to the schedule Making calls to employees or potential employees as needed Salary: 12k-20k