Front Office Executive

Job Description – Patient Coordinator / Front Desk Executive

Experience: 0–2 Years
Employment Type: Full-time

About the Role

We are looking for a friendly, organized, and patient-focused Patient Coordinator / Front Desk Executive to manage front desk operations and assist patients and visitors. The candidate will be responsible for appointment scheduling, patient registration, record management, and billing support while ensuring a smooth and professional patient experience.

Key Responsibilities

• Patient Coordination: Welcome patients and visitors, address their queries, and guide them to the appropriate departments.
• Appointment Scheduling: Schedule, confirm, and manage patient appointments efficiently.
• Front Desk Management: Handle incoming enquiries and maintain smooth daily reception operations.
• Patient Registration: Maintain accurate patient registration details and visit records.
• Billing Support: Assist with billing enquiries and coordinate with the billing department when required.
• Record Keeping: Update patient-visit trackers, appointment logs, and other non-clinical records.
• Reporting: Prepare daily footfall reports and maintain basic operational data using MS Excel.
• Data Confidentiality: Ensure patient information is handled securely and confidentially.
• Team Coordination: Coordinate with relevant departments to ensure a smooth patient experience.

Key Skills Required

• Good communication and interpersonal skills
• Patient coordination and customer service
• Front desk and reception management
• Appointment scheduling and time management
• Basic MS Excel and computer knowledge
• Data entry and record keeping
• Billing support and enquiry handling
• Attention to detail and organizational skills
• Ability to maintain data confidentiality
• Professional attitude and teamwork

Ideal Candidate

We are looking for a polite, responsible, and well-organized individual with good communication skills and a patient-friendly approach. Candidates with 0–2 years of experience are welcome to apply. Freshers with basic computer knowledge and a willingness to learn are encouraged to apply.

Note: Prior medical experience is not mandatory for this role.

Pay: ₹200,000.00 - ₹300,000.00 per year

Work Location: In person