Front Office Executive - Eye Hospitals

Job Description - Front Office Executive

Position Overview

The Front Office Executive serves as the first point of contact for patients and visitors at the eye hospital. The role involves managing patient registration, appointments, billing coordination, and providing excellent customer service to ensure a smooth and pleasant patient experience.

Key Responsibilities
1. Patient Reception & Registration

• Greet patients and visitors courteously and guide them to appropriate counters or departments.
• Manage patient registration, collect required personal and medical details, and update them in the hospital management system.
• Ensure all new and returning patients are registered accurately and efficiently.

2. Appointment Management

• Schedule, confirm, and reschedule appointments for consultations, diagnostic tests, and surgeries.
• Coordinate with doctors, optometrists, and nursing teams to ensure smooth patient flow.
• Maintain daily appointment logs and manage walk-ins professionally.

3. Customer Service

• Address patient queries related to services, doctors’ schedules, waiting times, and procedures.
• Assist elderly patients and those with visual impairments by providing additional support when needed.
• Handle patient feedback, complaints, and escalate issues to management as required.

4. Billing & Payments

• Generate bills for consultations, diagnostic services, and procedures.
• Handle cash, card, UPI, and other payments and ensure accurate billing entries.
• Coordinate with the accounts team for daily reconciliation of payments.

5. Coordination & Communication

• Communicate with clinical teams for patient movement, reports, and procedure readiness.
• Coordinate with optical shop, pharmacy, diagnostic labs, or insurance desk as required.
• Maintain and update daily patient records, reports, and MIS.

6. Administrative Support

• Manage front desk area, ensure cleanliness, availability of forms, brochures, and patient information.
• Handle incoming calls, messages, and emails professionally.
• Maintain confidentiality of patient information and adhere to hospital policies.

Qualifications & Requirements

• Education: Graduate or Pursuing in Graduate.
• Experience: 0 –1 years of experience in front office operations; experience in eye hospitals or healthcare.

• Skills:
• Excellent communication and interpersonal skills
• Basic computer proficiency (MS Office, Hospital Management System)
• Strong organizational and multitasking abilities
• Patient-friendly and service-oriented attitude
• Ability to stay calm in busy or stressful situations

Work Environment

• Fast-paced OPD and diagnostic environment.
• Requires interaction with patients of all age groups, including elderly and visually impaired individuals.
• May require occasional extended or weekend hours based on OPD load.

Key Attributes

• Empathy and patience
• Attention to detail
• Professional appearance and conduct
• Team player with problem-solving ability

Location - Lajpat Nagar, Daryaganj, Preet Vihar, Shaheen Bagh
Kindly share your cv at [email protected] or 97178 96108

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹23,000.00 per month

Work Location: In person