Front Office Executive cum Admin

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

River Group of Salon and Spa

1 years

2 - 3 Lacs

Chennai

Posted:4 hours ago

Job Description

Industry: Spa & Wellness

We are looking for a well-organized, friendly, and professional Front Office Executive to manage daily front desk operations at our spa.

Key Responsibilities:

Welcome and greet clients professionally.
Handle incoming calls, WhatsApp enquiries, and customer queries.
Explain spa services, massage therapies, packages, and membership plans.
Manage appointments, bookings, and walk-in customers.
Coordinate with therapists and ensure timely client service.
Maintain daily sales reports, billing, and payment records.
Follow up with existing clients and generate new customer enquiries.
Maintain customer records and update booking details in the CRM.
Handle customer feedback and complaints professionally.
Maintain front office cleanliness and discipline.
Coordinate with the branch manager and back-office team.

Requirements:

Good communication and customer-handling skills.
Basic computer knowledge and MS Excel skills.
Knowledge of WhatsApp and appointment management.
Friendly attitude and professional appearance.
Ability to handle multiple tasks and work in a team.
Previous experience in a spa, salon, hotel, or hospitality industry is preferred.

Qualifications:
Any Degree with minimum 1 year Experience

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

Skills Required

Front Office Front Desk Customer Queries Client Service Sales Billing CRM Back Office Customer Handling MS Excel Hospitality CRM tools

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Job Type

Full Time

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Front Office Executive cum Admin