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Front Office Executive cum Admin

Prashanth Hospitals, Chetpet

1 - 3 Lacs

Chennai

Posted:13 hours ago

Job Description

Roles & Responsibilities

A. Front Office Responsibilities

  • Welcome and attend to patients and visitors professionally.
  • Handle patient registration and update patient details in the hospital software.
  • Schedule appointments for doctors and coordinate consultation timings.
  • Attend telephone calls and respond to patient enquiries.
  • Guide patients to the respective departments and consultation areas.
  • Maintain patient records and registration details.
  • Coordinate with doctors, nursing staff and other departments.
  • Handle patient complaints and escalate issues to the concerned supervisor.
  • Manage OP and IP admission-related formalities.

B. Billing Responsibilities

  • Prepare accurate OP, IP and procedure-related bills.
  • Collect consultation fees, registration charges and other payments.
  • Generate receipts and maintain billing records.
  • Verify billing details before finalising invoices.
  • Handle cash, card, UPI and other payment transactions.
  • Process refunds and discounts only with proper approval.
  • Coordinate with insurance and TPA departments whenever required.
  • Prepare daily cash collection and billing reports.
  • Ensure proper handover of cash and billing documents to the Accounts Department.
  • Follow up on pending bills and outstanding payments.

C. Patient Coordination

  • Explain billing procedures and payment requirements to patients.
  • Coordinate patient discharge billing with the concerned departments.
  • Ensure patient queries are addressed promptly.
  • Maintain confidentiality of patient information.
  • Ensure patient satisfaction through proper communication and service.

Pay: ₹8,700.00 - ₹29,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

Skills Required

Front Office Billing Insurance Cash Collection Provident Fund

Job Type

Full Time

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Prashanth Hospitals, Chetpet

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