Front Desk Receptionist

Job Description

Role & responsibilities Customer Service & Front Desk Operations Greet members and guests with a friendly and professional attitude Handle check-ins, sign-ups, and membership inquiries Answer phone calls, respond to emails, and manage walk-in questions Administrative Support Maintain accurate member records and update the database Manage appointment bookings for personal training or classes Handle payments, issue receipts, and track attendance logs Ensure the front desk and lobby area remain clean and organized Sales & Membership Management Promote membership plans, classes, and add-on services Provide facility tours to potential clients and explain offerings Follow up with leads and assist in meeting monthly sales targets Upsell products such as supplements, merchandise, or training packages Coordination & Reporting Coordinate with trainers and staff regarding member needs Report daily activity, attendance, and sales to the manager Ensure all front desk operations start smoothly in the morning shift Preferred candidate profile Freshers are welcome to apply Unmarried candidates preferred due to flexible shift availability Candidates living nearby or with easy commute access Willingness to work on weekends or public holidays if needed Quick learners with a proactive approach to handling responsibilities Comfortable working in a fast-paced, client-facing environment